I was having trouble getting into my unit and the man that worked in the office came out and helped…read moreme get into my unit. He was so kind and so nice. I definitely had a pleasant experience. I was so frustrated even before I had got there about other personal life issues and he was so understanding and so patient with me and so helpful. I definitely recommend this place it's very clean easy to accessand I love how big the unit is

The team at Public Storage (5204 McCart in Ft Worth) was great. Made everything very easy. When we…read morewere ready to move out, we forgot the keys to our unit. Dominique was extremely helpful in finding us assistance in getting access to our unit very quickly. Without her assistance, our day would have been much longer and aggravating.

The staff at Big Tom's has been really helpful anytime I have had a request or question. The…read morefacility is very well maintained. The road inside the facility is maintained. The electrical outlets are well maintained. The gate is secure and always available. The pricing is competitive with other facilities. Overall I have been very please with the service and quality of Big Tom's. Great place!

Convenient location. Staff responds quickly to text. Gated with keypad. Electricity at unitread more

Alexis and Aubrey where so awesome super helpful and had great positive attitudes…read more Best experience

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 3885 SW Loop 820 is no exception. Our Fort Worth storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near SW Loop 820 and Trail Lake Dr, we're trusted by neighbors in Fort Worth, Wedgwood, Foster Park, Overton South, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

This is one of the largest UHaul's I've seen. It has climate controlled storage units; they can…read moreinstall tow hitches; they sell propane, and have a large selection of packing products. One stop shopping if you are moving. My only complaint was that I found the service lacking when I was there. I was there around noon and there was one person working in the store he was having an issue with a customer order and had to take a long time to help her, my issue was that there were others in and around the property who knew he was having difficulties but none came to help service the other customers who were waiting in line for various reasons. I just needed a small box. I ended up just leaving a dollar and some change on the counter and leaving. I hope that's not indicative of their service. I will give them another chance when I need their services again.

I debated for a while on whether to leave this review, but ultimately felt it was important to…read moreshare my experience. I placed an order on 4/18 for a U-Haul pod to be delivered on 4/19. The order was accepted and paid for, and I was relying on that confirmed date due to a time-sensitive move. On the morning of 4/19, I received a call informing me it would be several days before anyone could deliver the container. This was completely unacceptable, as I had no backup plan and trusted U-Haul's reputation to follow through on their commitment. During my call with the representative, I expressed my frustration. While I understand that situations happen, the conversation escalated to a point where the representative told me she would "come through the phone and f***ing strangle me." I have never in my life been threatened with physical violence by a customer service representative. She later apologized and explained they were severely understaffed and overwhelmed with ongoing issues, but that does not excuse the comment or behavior. Eventually, a managing partner called me and personally delivered a unit on wheels later that same day. While I do appreciate that effort, it leaves me wondering why a solution like that couldn't have been offered from the start instead of putting me through unnecessary stress and conflict. Overall, I am extremely disappointed in this experience and the lack of professionalism. No matter how frustrated a customer may be--especially when a promised service is not delivered--there is absolutely no place for threats or profanity in customer service. I would appreciate a representative from U-Haul reaching out to me directly to discuss this experience.