I love the upgrades that the new management put in. I've been here for a while, but this is much…read morebetter now. Thank you!

Needed short term storage at a reasonable rate and got exactly that. Facility is being improved and…read moreI was able to do business by phone.

Neighborhood Storage is TERRIBLE! The secured gates at 2 locations are either broken and stay open…read morefor months.or broken and won't open for days! They gave me 3 more days to move out of 2 of my units and are trying to penalize me for not being out on time. The gate was broken for a week and I had no access. If you call after hours they charge you a $35 fee for someone to address an issue. Bad business and poor customer support!

Well let me start by saying I would never ever rent a unit from them again.. I was told one price…read morethat was good 3 months later they went up on my rent and never let me know there was a raise in rent.. I have made a lot of calls to the call center for them to tell me that someone would get back to me about another problem and no call back I could not access my unit on hwy 40 in ocala due to the fact it get flooded and not able to get thru was told that was suppose to be fixes2 months ago and still the same way...and when you do go to the office and spoke to the young girl there she has a attitude and rolls her eyes at you...

Go here! I cannot express enough what an amazing storage unit place this has been. The customer…read moreservice here is top-notch. They are always knowledgeable and courteous. One time my lock rusted. They verified my identity before helping me replace the lock. The site is secure. Key code in and out. Cameras and fencing. Good commercial neighborhood, down the rode from the airport. We were customers for almost 5 years. The rates were reasonable (no crazy price increases- reasonable), and the unit was high quality (D6 below). In those 5 years, we never had an issue with rodents or critters (just some spider webs)! Seriously! We also had our camper here for a short time. They have expanded and have plenty of space. Look no further. High-quality and clean. Bathroom on site too. Do note that there is no trash on site (what you bring in, you bring out). Thank you, Florida Secure Storage! You honor your name.

The best customer service and clean storage that I have ever known. For sure I will recommend…read moresomeone or will be back if needed. Good job team.

If I could give the business a minus 5, I would. The bill increases significantly within 2 months…read moreof moving in. No warning and then after complaining they say call so we can adjust it down when goes up. Nope! So I moved out as soon as I could. DO NOT USE PUBLIC STORAGE!!! IT'S NOT WORTH THE HASSLE

Public Storage came into Ocala, bought all of the independent storage properties and then jacked up…read morethe price of storage. There is no onsite support and the remote support is terrible. I pay for a unit on the second floor and the elevator was broken for over a month. No one ever responded to my multiple inquiries about when it would be fixed, but they charged full price for rent!

I rented online and locked in the rate. Moved in and two months later I get an email that they…read morewill be increasing my rate to almost double! After two months! They are now charging me $180. There is another Public Storage about 5 minutes away and they are leasing the same size unit for $48 "locked in". I'd move, but with it being the same crappy company I'm sure they would double or triple the rate every couple of months also. So BEWARE. This company will lie to get you to move your things in and will then rape you for money repeatedly! And there is NO CHANCE of reaching a live person. Find another facility and make them out in your rental contract that it is locked in and rent from a facility that has an actual person working there.

I would rate this experience and facility with 5 stars due to the ease of setting up the storage…read moreunit and the specific detailed instructions provided.

Was looking to rent a unit. Found Chris the maintenance man working onsite and he kindly directed…read moreme on how to go about it and even suggested a larger unit since I had just moved down. Thanks Chris. Appreciate your help.

Other than a handful of kind employees & the convenience of the facility being nearby, this place…read moreis not worth renting from. They've done nothing but raise my rent since they took over Neighborhood Storage. They lure you in with promotional deals & treat you badly there after. Look elsewhere for a unit or spend your money on a large shed if possible. I'm checking my own options. Can no longer afford these greedy tyrants. Btw....if you do rent here, invest in a ton of moth balls. The roaches are huge & plentiful. Although I've not seen them myself, I've also noticed recent rat feces as well.

DO NOT RENT ANYTHING FROM PS!! Rent started at $60 less than a year $190! Something shady going on!read more

If it were possible to go -5 that's what I would give this lousy location…read more These people are scammers in the worst way. The employees are extremely rude and nasty. Taking video and pictures constantly. Stalkers. I was given one day notice to vacate. No reason at all. Horrible horrible place