5+ stars! this place is fantastic!! Clean inside and a neat system for the tenants to access…read moretheir property 24/7. Lights/cameras and well-lit parking right off a well-lit road. and a BIG 5 STARS to MONA who went above and beyond with getting me taken care of while I was locked away during quarantine ugh . Whatever you need, just speak up! She will work with you to find something that will work great!

I have been renting from this location for almost 7 years. When I first started renting my unit at…read morethis location, the company was different, and I had no issues with the old company. After SRA took over, my problems began. First, the pricing kept rising, and for someone who rented from the old company and had a rate that only changed once in a few years, I was not bothered. But every year after SRA took over, my rate increased. For the major problem that I had last year, SRA decided they were going to install electronic locks. They sent out a notice, and I was not nesaserly ok with them taking my lock off and opening my unit to strangers, but there was nothing I could do. I was in California when they decided to change the locks. While I was not ok with the situation, I thought to myself that it would be fine because they have cameras and if anything happens, SRA would know. SRA hired a third-party company to install the new electronic locks. I understood this was SRA's responsibility, so if anything happened, SRA would take care of it. WhenIi got back to Ohio from California, I went to SRA to check out my Unit and make sure everything was fine. To my surprise, everything was not fine. I opened my Unit to find a number of my boxes open, and it was obvious that someone had gone through those now open boxes. I also noticed that I had two crates of liquor missing. and a box of liquor was opened, and a few bottles were obviously missing. Once I noticed that things were missing and again was not exactly sure what all was missing without going through all my things and unpacking the boxes, I went to speak to management. Paul, I believe his name is, took my information and sent it to the District Manager. While I can not remember his name now, I did receive a call from him. I was told that the DM would pull the footage and get back to me. I never heard back. When I called him back, he said it would take time. To this day, I still have never heard back. Fast forward to today, and I have now cleaned my unit out even though I am prepaid to October. I have gone through a few of the open boxes and found that bar glasses are missing as well. So the men who installed the locks took liquor and bar glasses. While the items taken do not add up to a whole lot, it still bothers me that I was ignored for so long after SRA allowed someone to open my unit and take things, and they didn't feel it was important enough to make the situation right. The other issue I have is when I called SRA after they took over to ask about prepaying for my unit 6 months in advance, I was never told that any prepaid money would not be refunded. I was actually told that any months I did not use the unit, I would get that money refunded to me. It was not until recently, when I tried to pay for the next 6 months, that I was told by Paul that if I did that, I would be out that money if I left early. I am happy that Paul was honest; however,r the girl who was working at SRA when they first took over told me wrong. My unit is now empty, and I have moved on from SRA. From here on out, I will never rent storage from SRA again, and I have told everyone I know not to use SRA as well. I am not sure why they didn't wait until the units were empty to install the locks. I guess they saw dollar signs and didn't care if people's items were safe or not.

Do not go here, I repeat do not go here unless you want to be treated with pure disrespect.... I've…read morenever been late. I paid my storage on time every month which is the 25th went to pay it this month and there was a lien on mine saying I near $160 which is two months I sent them an email showing my receipt that it was paid but went ahead and because I didn't want my belongings taken out of there and sold.... I emailed them a copy of the receipt with no response. I called when they opened this morning. She was extremely rude with an attitude and ended up hanging up on me so I called right back. Another woman answered. She was just as rude to me, said I still owed it even though it shows on my bank statement and the receipt from them themselves, they said they got a notice from the bank so it didn't go through, but that's not what it shows on my end and they are no help. All they did was talk over top of me when I told the second person I talked to that she was extremely rude and that I planned on giving them a bad review she literally" I don't care" she didn't let me talk. Never answered any questions and was just as rude as the first girl if not worse and she's the one that runs it. And from what I know you're not allowed to live in storage units well, the first day I got mine when she was giving me the directions to get to it drive past the privacy fence that's where one of my employees lives with her family.... like what you have people living in a storage unit that you're not even allowed to put food in make it make sense. I think they should be turned in for letting somebody live in the storage unit.

Justin and the staff there are so respectful and caring. This location is just down the street from…read moreme so it makes for easy access and the quality of the storage space itself is top tier. 5/5 will recommend