This has been the worst experience. The staff is SO UNPROFESSIONAL!!! Rude at every turn. I have called several times district manager has not returned my calls. The ceiling fell in.. I had to pay for assistance to move my items.. The experience could not be worse! read more

30K of personal items stolen from my unit. Found my lock cut and another one put on. Motorcycle, mountain bike and thousands of dollars of Milwaukee tools all stolen. Unit left a complete mess. No call from Public Storage after the incident. They don't give a shit... Staff who works here didn't care and one even made a comment of she'll look at the video footage if "They have time" Police don't give a shit... never even asked to see the unit. One of the managers (Adrienne) who came out to cut the lock seemed off the whole time and seemed to have known something. Given all the facts about this, wouldn't be surprised if this was an inside job. Apparently from what the detectives told me, there have been 20+ storage unit breakins in January and February, and mine was an isolated incident in March. Kinda strange... Public Storage won't re-inburse you for renting from them. Nope... Stay far away from this place... Rent somewhere else... read more

Great customer service from Maria at the live oak location She was very patient n helpful and explained everything in detail.. read more

Started off at $110/month then for no reason went to $180/month, now about to charge extra $50 for a lock!!!! Excuse me?! And can't ever get anyone to answer the phone or call you back! This I BS for a simple, no air or lighted 10x10 unit! DEFINITELY DO NOT RECOMMEND!! read more

Please do your research on this storage company. They will continue to increase rates every 6 months or sooner. If you read past reviews and consumer alerts for this facility it all says the same thing. Ridiculous price increase. Do not waste your time! read more

This review is for Public Storage on 8600 block of Broadway. MY lock was taken off and another put on. I went to live body in the office and was told they could remove the lock and bring on a bolt cutter. I gave them a new lock and after almost two weeks this was not done. There was never any explanation about why this was a different lock. This is not a safe facility and has zero communication. I have left three messages and no one has returned my call. read more

came to my storage unit at 10 AM and needed help opening it. I called and knocked, but no one was at the office to assist me. The doors were locked, and there was no sign or notice about when someone would be available. Extremely frustrating and unprofessional--what's the point of having office hours if no one is actually there to help? Not reliable when you need assistance. read more

Raised out rate over $100 per month within a year's time when they were renting units for less than half the price of ours. Asked to speak to a manager and was placed on an infinite hold and finally hung up after 30 minutes. No one ever answers when you call. read more

My rent has almost doubled in less than 1 year. Public Storage is advertising the same size space that I rent for $40/months less. They will not adjust my rent to the advertised price. read more

IT WILL NOT REFUND YOU EVEN YOU NEVER BE ABLE TO MOVE-IN BECAUSE THEIR CODE DO NOT WORK. I was trying to find a storage before my long-trip to another country, I started to move-in 5 days in advance, but this place wasted 3 days of my time, almost 10 trips to the store and many calls to ask update of refund but never be able to fully refund. -First day I went to the store paid for a rental unit, maybe not lucky enough, after I paid and get the "access code" it didn't work, the worker told me maybe because the system went down the same day, it will work in a little longer of time, or it will automatically update during the night, it will work the other day. During the same day, I drive back twice to check the code, didn't want to work. On the second day, I went to check in the morning, saw two electrician working on the wires, they told me the power went down, it will took about 2 hours to fix, I left and came back later, my "access code" still didn't work, called for help, they tell me to wait outside 30 mins for a technician to help me, more than one hour of waiting, never had anyone showed up. During this waiting, I saw multiple u-haul/big trucks trying to get in to pick up stuff, but couldn't get-in. Tried multiple times during the day drive to the store to see if it works until late afternoon, still not able to get in. THERE WAS A TRUCK LOCKED-IN THE BUILDING ALL DAY DUE TO THE FAIL OF CODE. One the third day, my code still didn't work, I request a refund for it, and they tell me they could only refund me for the lock, but not the admi/move-in fee???????(I was never be able to get into the building, and they want to charge me a move-in fee! After multiple calls, they tell me I will get a full refund, but actually I only received partial of it, called to ask, they tell me the rest will take another week to process, I was left to travel. until more than a month later I came back, still didn't see the rest of the refund, called many times to the office, they transfer me a lot but at the end, never had anyone to answer my call or call me back. -IS POSSIBLE YOU COULD GET LOCKED-IN THE BUILDING FOR A LONG TIME. (Safety issue) -IS POSSIBLE YOU RENT A TRUCK TO PICK UP BUT THE CODE WILL DENY YOUR ACCESS. (waste of time and money) -IS POSSIBLE NO ONE NEVER IN THE OFFICE TO HELP WHEN YOU NEEDED. -IS POSSIBLE YOU WILL NOT BE ABLE TO GET YOUR REFUND EVEN YOU NEVER MOVED-IN. read more

I started at $105/mo and it's increased in 2 years to $323! The elevator was broken for months. The front desk is not manned regularly. There's no access to the dumpster and they don't accept packages like my old one did. The exit gate is blocked by moving trucks occasionally and it's not maintained . Don't do it people! I'm not sure why they want to run off long term renters with their price increases when online the price for new customers is so low. read more

The worst customer service. Office shows open online and they are maybe in the office 5 hours a day.

I have used this facility in the past - I've always found the staff to to courteous and the facility always clean and and the location has easy access to the highway. read more

Service was great I was helped by a women named Jessica was very friendly and the public storage facility was very clean and easy to access. read more

Great service and friendly customer service Jessica was very helpful and helped me a lot. Highly recommend this location.

Have to do everything virtual and over the phone. Based a diy business set up,, very confusing. A bit complex and not very clear also very long drawn out process and exspensive. read more

I received extraordinary service at this location. The representative called me to confirm my reservation and made sure that we found the unit without any hitches. read more

The reserve and online set up was pretty easy. Availability and price was very affordable for my little unit. Customer service on phone and in person was outstanding!! Thank you Max! read more

Arabella was an angel. I am an older woman who ended up having to pack my stuff by myself to move. Arabella stopped what she was doing and really listened to me about my situation. She showed me the best way to get my stuff out and even checked on me later. She went the extra mile to support my situation and sympathize. She made it better for my when I felt alone. In our post-pandemic world we often can't get good customer service but she was an angel. You can train people to perform a task but you can't train a person to be a loving person who cares. Thank you Arabella- You made a difference at a difficult time for me:) read more

Manager at this location is super helpful Kathy is friendly and obviously interested in you as a Person and Customer read more

Elevators never work, EVER. So if you're on the third floor right next to the elevators thinking you have a cush spot, think again. You'll be using the single working elevator with 5 other groups and having to walk to the literal opposite side in the maze of storage units which adds up when you're moving a literal house in. The owner is a delight, the place is clean and safe, but the lack of working elevators kills me. read more

Very clean and never crowded. At same time, only 2 entrances to any of the interior storage units and good luck finding a cart to move things if you need to. It's ridiculous the amount you pay and the lack of care they have as sitting in office and not even offering assistance. When ask where carts are, told they should be around. Thank you for nothing. read more

Not a fan.... I had movers follow me to storage- waze directions were wrong, took me to Sams... then I went to yahoo maps- took me but to 1604/281then finally after calling and calling I tried google maps and was able to find it. I arrived with nobody there- the I'm out clock said they should have been back an hour before.... So that being said it took me an extra 45 minutes that I had to pay $125 an hour movers to drive in circles. My code didn't work for one of the doors. read more

Worked with Kathy to get units set up and she was superb and friendly. I recommend Kathy and public storage.

Stay away, six month into my holding period they raised my rent by 100%, 1 year they increased by 300%. You'll have to move out within 2 years due to price gouging unless you can afford $2000/month for a 10' storage. read more