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    Public Storage

    5.0 (2 reviews)
    Closed 6:00 am - 9:00 pm

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    US Storage Centers

    US Storage Centers

    (19 reviews)

    I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

    Be aware that US Storage may increase rates at any time. My rent increased multiple times (the…read morefirst in less than a year), including one significant increase well over typical inflation (lowest increase notice was 25%, up to 59%). I was often told that local staff could not see or control these changes and that adjustments required approval from corporate. I was also billed monthly for a "Protection Plan" despite providing proof of my own insurance, and only received a partial credit after raising the issue again. In addition, a small recurring charity charge appeared on my bill that I did not knowingly opt into. When a card on file expired, my account was assessed a substantial late fee before any notice was sent, despite the company having my email and phone number for other communications. While the fee was eventually reduced, it required additional effort. They should have notified me before applying the late fee and allow me to update my new card info. I ultimately moved to a competitor and have had a much smoother experience (proactive communication, locked in rates for a duration, etc.). I recommend closely reviewing your monthly statements and being prepared for rate increases well above anything inflationary or covid related. I'd rather they simply post higher rates up front vs what felt like bait and switch. It was exhausting working with this company. The on-site staff I interacted with were polite and professional, though decisions appeared to come from corporate.

    Stor Self Storage - Cresta Bella

    Stor Self Storage - Cresta Bella

    (5 reviews)

    After growing increasingly frustrated with my current storage company's ridiculous fees and…read moreinconsistent pricing, I started researching other options and I'm really glad Stor Self Storage came up on my radar. What immediately stood out was how clear and transparent their pricing is. Their current promotion (first 5 months half off) was too good to ignore, and on top of that, their insurance rate is about $5 cheaper than what I'm paying now. Those little things add up. I submitted an interest form, and the property manager called me first thing the next day, which I really appreciated. We went over pricing, lot sizes, and availability, and I was assured they had my preferred unit size available (I'm planning to go up in size at this location). The best part of the conversation? Even though I'm not quite ready to move yet (likely within the next month or so) I was told they would still honor the promotional pricing whenever I'm ready to move in. That flexibility and honesty went a long way. So far, the experience has been very positive and professional. I'll be sure to follow up with another review once we've moved in and everything has settled, but this was a great first impression.

    I have very much the same to say as Kim in Boerne. Our new house is finally complete which is the…read moreonly reason I moved out. Very friendly and accommodating staff. Angie always has a cheerful tone in her voice. Beautiful exterior. I utilized this location for about 2 years. I loved the location as it was on the way to & from work & conveniently located close to our old house and our new house construction site in The Canyons. I had a great experience. Staff was always friendly and helpful, the place was always clean, never had any billing issues. If I ever need it again they will be the first I go to.

    Public Storage - selfstorage - Updated June 2026

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