I rented a unit in Cubesmart in Mchard road and Mt. Tom Gm assisted me I have never been treated…read morethe way he do! he went over and beyond very helpful and friendly the unit was super clean. thank you Mt. Tom keep up the good work you are doing!! I do recommend this place.

Wonderful recent experience with the most current General Manager, Tamara, and assistant manager,…read moreLoryn, at Cube Smart! I've been renting a unit there for a few years and both these individuals went the extra mile to help me with some past issues with my account there, and then helping making a change to a more cost-effective unit, assisted me in understanding the options, and walking thru with me to show me the various units available to make the best choice. They put so much time in assisting me, always with kindness, respect and genuinely deaireto provide the best customer service possible. It is amazing and so uplifting to know there are still individuals who genuinely go the distance for the customer. Highly recommend this facility because of these 2 individuals!

Just opened a storage at the Live Oak, Texas location. We had a wonderful experience with Morgana…read more She was polite, professional, and knowledgeable. We highly recommend this location.

Horrible location. Tough to get to especially with all of the road construction. All they do is…read moreraise your rates the longer you rent and give new customers better deals. The past 3 times I have gone I have had to spend 20 minutes searching 3 floors just to find a cart. Paying 400$ a month and not having access to a cart and they still want more money for 24/7 access. facility has got worse and worse every year. climate control is not good and always warm. Over all if I could give this place less than a star I would. don't rent here you will be disappointed. you're better off renting from Extra Space Storage by rolling oaks mall. way better. This place sucks. moving out this week and would never ever be a customer at public storage again. extremely poor customer service

I have had this unit for over a year and just added another 5x10, Mario is so nice and helpful…read more Also can't beat the Great prices!

customer service is great. they are very informative, the manager showed me around and the prices…read moreare great for the storage rooms. I would recommend this storage facility more so than competitive U-Haul. If you are looking for a nice clean facility, this would be the place. Newly built and very efficient. If you want climate control, there is a first and second floor and they have an elevator that is big enough to carry big furniture. This storage facility, I highly recommend.

Best storage facility I've experienced in 5 states. Clean , secure and easy access. I would…read morerecommend this place to anyone....except you can't have my space!!!

Alan is amazing! Clean storage, organized a great place to store with friendly service!!read more

So it will be going on one year November 1st and they have already increased the rent twice within…read morea one year span. Watch out because they just keep increasing and increasing the rent. Mine went from $132 to now $165. May wanna find a place that locks in the amount for at least one year. Just my suggestion.

I've been renting from you now about 2-years , the only problem I have is that you folks raise the…read morerental fee every year, To whom it may concern, Give to your reliable customers give them a couple of months free, Doing just that would be a huge incentive for new customers. Your facility is very clean. the lighting is great. your security is top notch, But the help that receive from Eddie has been outstanding, Eddie has been courteous, willing to help what ever I needed, Eddie is a prime example of a responsible employee that most companys are looking for and will give them initiatives to stay. my hat is off to Eddie. Russell Petrello

Excellent service with the staff. The manager is so kind and helpful. She goes out of her way to…read moretake care of you. Very clean and reasonable in my opinion. I highly recommend this location.

The Storage-Mart at 8114 City Base Landing, San Antonio, TX is absolutely the worst. I'm not sure…read moreif it's poor management or their accounting department. The contract allows them to charge for insurance unless you provide proof of insurance. But when I provided proof of insurance, I was charged for insurance so now I have to contact them to reverse the charges. This is not the first time. How many customers are charged for insurance because they fail to notice the extra charge? StoragMart is deceptive in their management practices.

I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

Be aware that US Storage may increase rates at any time. My rent increased multiple times (the…read morefirst in less than a year), including one significant increase well over typical inflation (lowest increase notice was 25%, up to 59%). I was often told that local staff could not see or control these changes and that adjustments required approval from corporate. I was also billed monthly for a "Protection Plan" despite providing proof of my own insurance, and only received a partial credit after raising the issue again. In addition, a small recurring charity charge appeared on my bill that I did not knowingly opt into. When a card on file expired, my account was assessed a substantial late fee before any notice was sent, despite the company having my email and phone number for other communications. While the fee was eventually reduced, it required additional effort. They should have notified me before applying the late fee and allow me to update my new card info. I ultimately moved to a competitor and have had a much smoother experience (proactive communication, locked in rates for a duration, etc.). I recommend closely reviewing your monthly statements and being prepared for rate increases well above anything inflationary or covid related. I'd rather they simply post higher rates up front vs what felt like bait and switch. It was exhausting working with this company. The on-site staff I interacted with were polite and professional, though decisions appeared to come from corporate.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.