Every time I check the storage fee it has gone up. No notice, just surprise the amount charged to the credit card is higher. At this point it is higher then any of the other storage places in the area.....time to move. read more

I just tried to cancel the rental,it's impossible to either get a live person or cancel on the app.

Jim had amazing customer service, and Robert was very kind and efficient when i was getting my unit. Very good spot!

Robert is absolutely wonderful!!!! What a great employee to have. He represents your company well. He went out of his way to help going above and beyond.It was so appreciated. It was a very hot day he kindly brought us a water even! My daughter just lost everything in a fire and started to cry. He assured her everything would be ok and it was. Thank you so much Robert we won't forget your kindness Wanda Sue read more

Used a 10x18 unit at this facility for the last year. Robert was helpful from day one until I moved out in favor of a slightly closer-to-home and cheaper alternative Public Storage location. Would recommend this location and would use again in the future without question. read more

We rented 2 storage units in 2 different locations a month apart based on where we were living. Public storage tauts that they don't have contract (great for them) because every 2-3 months they raise the rent. We started with an airconditioned 17x19 unit in Nov 2023 and moved in with a special of about $250. Every 2-3 months it raised about $45 - 2 months ago I complained and they waived it for 2 months and now I'm up to $466 - they doubled the increase when they raised it. The location we are at now, 1730 S Pinellas Ave, Ste I Tarpon Springs, FL 34689 is run down. The door knob was broken when we moved in and the manager had no idea how to fix it so we lived with it. The ceiling inside was falling down and 2 months after I moved in I retrieved 1 box which had a roach in it. This company is absolutely horrible and I highly recommend finding alternative solutions. I guess in January I will be looking for another storage unit that doesn't rape you in rent and is a little new. read more

I really appreciate Robert's genuine and quick help at renting my storage unit. Very easy access to my stored items too.

Unfortunately, a good company like public storage has employed a contact system that does not allow you to talk to a person, i called public storage while in hospital, on 1st of July, i managed to move out by the 3rd , because public storage automatically charged me a late fee , and auromatically charged my credit card withoit my consent... so , ok, public storage, you stole my money with your defective automation , and i moved out before late charges should be implied, so please stop your automation service from harrassing me. Or i will take you to court. Savy? Thank you for your time. read more

I rented the unit online and it was super easy. When I showed up the next morning Robert was expecting me. He has been very helpful and always available. The unit was very clean and I don't need to fight with the doors to open and close it. It's in a very convenient location and easy to access. I will definitely be recommending this place. read more

I've been a renter at this location for about 3 years now and the new property manager Robert is incredible. In the past, people moving out would dump trash in the corners of the facility and it wouldn't be taken care of for weeks. The previous property manager would let people hangout in their units all day long and long past closing hours, a few homeless people would even live in some of the units and then hangout at the facility during the day which always made me nervous. I run a small business and keep my all my inventory inside my unit and enclosed trailer. About 3 months ago Robert became the new Property Manager and slowly but surely took care of everything. Cleaning up everyday and kicking out people who try to hangout in their units after the facility is closed. Now this location is cleaner and safer than it's ever been. The only complaint I have is not with the staff but with Public Storage as a company. My rate has increased every 6 months since I signed up with Public Storage which never happened to me at my last two storage facilities. All together my rate has increased about $120 since I signed up. This seems pretty foolish since long-term renters should be the company's bread and butter but you're forcing us into your competitors arms when you get greedy. I would have given 5/5 stars if it wasn't for this disappointing company standard. read more

I received a very nice interior 5 x 10 unit space that was clean and easily accessible. It was also easy to sign up online and if you want it have a no contact check in. read more

i have lots of experience with self storage units and i can honestly say this one in Tarpon Springs is managed in a first-rate way. The manager (Robert?) is very knowledgable and made the rental process with all the information sharing go smoothly. The site is clean and neat; no trash blowing around and no weeds growing out every crack. Me minor knock is the unit door was a bit tough to get up. Could use a spot of grease. Overall though, i highly recommend. read more

Robert, the manager was very helpful and friendly. I would highly recommend this business. The unit was ready and clean when I arrived.

Robert does a great job. He is helpful and goes above and beyond. Great place.

I have just received my confirmation of payment, and what I owe next month. 2nd 15% increase in the year since I signed up with their "special". Renter beware! They suck you in with a deal, and then systematically raise your rent. I will move out ASAP! Predatory pricing. read more

I have had a rough year. Lost my job & my house due to COVID-19....no job and no house so I moved my stuff into a storage unit. With times being as tough as they are $133 was a quite bit high...lone behold after 3 months of having my storage unit "They Say" we are a month to month company and we sent you a hard copy to your address letting you know we are jumping your monthly rent to $200 Month ($190's)! You mean you sent a hard copy to the place I had to move from due to landlord going bankrupt ??? Which obviously I don't have an address due to this awesome thing COVID. Renters beware, it's like that saying kick him while he's down! They are that type of company. read more

Highly recommend this location for public storage. The location is organized and units are nice and clean. There isn't anything confusing about it and it's easy access never had a problem here. The property manager Robert helped me settle in was such a great help with any questions I had and a big reason why I chose this location. read more

Robert made my day when we arrived w his positive disposition! My online order for the unit was complete, the unit was ready, and the process was seamless. Robert's is not just pleasant, he is super helpful and professional. read more

I got there st about 7:30 am and the movers didn't unload till 8the storage space was to small so Mr.Bob took care of everything, he is a godsend,very nice and caring,was very helpful beyond his duties and I highly recommend this service to anyone. THANK YOU So Much. read more

GREAT FACILITY ! Jasmine ( Manager ) was the clincher. She was a great help in getting situated. The best on-site manager I've ever worked with. Thanks ! ! ! read more

Opened my account on Jan 15th paid for my unit came to my unit today door is locked unit is paid they moved me out because it was empty as I was waiting for furniture to be delivered has made me late for work and messed up my whole day im disappointed and very read more

Excellent service! Everything from moving in to moving out was great! Definitely recommend this location for storage. Rudy is very helpful and efficient! Thank you for your commitment to excellent service! read more

Very friendly staff; Rudy was very helpful and had all of the answers. Thanks for setting us up with a storage unit. This Public Storage is very accessible and reasonably priced. read more

Rudy and Cathy are great, very professional and very personable. They made our experience with needing space quickly - SUPER easy. Highly recommend Public Storage and this location specifically. read more

I just moved here from Illinois and I needed a small storage space for extra stuff.....Rudy was super nice and helpful. He explained everything properly and made me very comfortable. The storage space is a good price per month..... read more

We are moving from Indianapolis IN to Tarpon Springs FL, so, I set up a RESERVATION (which means to reserve) for a storage unit. They also gave us the price of $26 for the first month. My husband takes the moving truck to the location and they tell him that there is nothing available.... So, he takes it to a different Public Storage and they only had 1 available in double the size and $128. I then call the original one and ask why they set reservations if they don't reserve them. She said that they give them to walk ins first. What in the world?!? So, anyways, she pulls up our reservation and magically a storage unit becomes available. After a 18 hour drive straight through this is what we had to deal with. Unacceptable. read more

This particular Public Storage has great customer service. We have over time rented 3 different spaces from them and they have been extremely helpful in getting everything set up and making sure we were satisfied. I highly recommend them. read more

My husband and I just moved to Tarpon Springs, Fl from Scottsdale, Az. We stopped into two other storage facilities and we we diappointed in the conditions and prices of the two big name company's.When we stepped into Public Storage we were greeted by Rudy, he was very professional and informative. He helped us determine the size of Unit we would need and explained all their policies clearly and concisely. We felt very comfortable with Rudy and we felt Public Storage was a good fit for us. Rudy is a very personable and professional employee at Public Storage. I would highly recommend this company and more to the point this location. read more

Walked into rent a space. Rudy was very helpful in determining the required size. He took me to see the space and we signed the contract. He was very knowledgeable and kind. I highly recommend this facility. It is clean and well run. read more

Thank you Rudy for all your help. I was surprised by your willingness to help me during my relocation. I could not have asked for better service than I received. Great job. read more

I went to this location on Saturday and I was in desperate need of a unit. I got there 5 minutes before they closed. Cathy and Samantha were unsure if they would have time to write a lease. However, they were able to show me the unit and write the lease up for me. I appreciate what they did for me. They could have simply turned me away but they took the time and helped me. What great customer service. read more

I have rented from many storage units before but never had such a great experience as we are having here at the Tarpon Public Storage facility . Both Rudy and Samatha go well out of their way to help you . They both far exceed helping you . They both care about you and take pride in their facility. Thanks to them everything about our storage needs has been met and with such warmth and personality . They are on site and make sure you are safe and taken care of. I am very grateful to them for making this such a pleasant experience. If you are looking for a place to store your belongings I would completely recommend this location . You won't be disappointed read more

Excellent experience from service, to unit and location! Staff is beyond helpful and friendly.

Great place for storage. Easy access and great units. Ask for tasha or samantha for a great service.

Just added a space here and Jeremy was outstanding...and the reason why I am there...Erika was good too.