Lana the manager is super helpful and has a very nice and professional personality!!!read more

Just completed renting a 2nd unit with Storage King. I did the rental online, and Lana called…read moreshortly after to confirm the booking and welcome me. I mentioned that I was renting the unit to store things before a move. She thought to ask how big a truck I'd be using to retrieve what I stored. She realized that the unit I'd rented might be difficult to maneuver a truck in, so changed the unit. Good catch!!! She had to redo my booking, ensure I received the same discount, and also merged my 2nd unit into the same account as the unit I rented a year ago. She also thought to offer me a lock for the 2nd unit, and to make sure I understood that the initial discount rate I'd gotten would be raised after 4 months. She did all this cheerfully, expertly and quickly - done within a couple of hours of the inital booking. And when I sent a note with a follow-up question the next day, she answered my email with minutes. I couldn't be happier! I should add that I've also been very happy with the initial unit I rented. Access is SO easy: lots of room to pull up to curb, push carts for moving things are always available, and the units are clean and as-advertised.

Great experience. Tony was very knowledgeable of the facility and was a professional and honest…read moreindividual. He made the sale!

We currently have a storage unit (10x12) and stopped in the office today to inquire about other…read moreoptions as we were thinking of downsizing or possibly moving to another storage facility since our promotion ended and the rate doubled! Tony greeted us with a smile and was very friendly and professional. He showed us a couple of units and we said we would let him know. A few minutes later Tony stopped by our unit to let us know that he could give us a better rate. We were happy with the rate so we decided to keep our unit. Had Tony not gone out of his way to assist us we probably would have moved to another storage facility. Tony is definitely an asset to Extra Space Storage and we really appreciated his help today!