stop increasing the bill. The rate goes up every year. This year was a huge jump, nearly 20%. And this year it increased without notice. Usually we get a post card. It isn't like a customer gets a bigger space or any perks. The back gate worked when we first got a locker and hasn't worked since. But the bill is ever increasing, faster than my own wages! read more

Same story with rate increases. Now they want $172/month for outdoor 10x20! Now I will move my mini camper in January.

Could not possibly be more dishonest in their pricing. They won't do annual, so they'll bring you in at a great price and then after a few months they'll raise it significantly. My initial price was $55 and now it's at $95... this is less than a year. First it went to $70... and now it's at $95. Apparently it's legal, but it's incredibly dishonest, and I cannot recommend enough to stay away. read more

We started renting here about 6 months ago- it was only going to be temporary while we searched for a home. My rent started at $99 per month and on January 1 2020- it went up 30%!!! Who raises rent 30%??? That said the website is horrid to use. I attempted to log in an schedule a move out date- but there is no area for you to do that. So, I phoned the facility itself which is supposed to be open at 9:30. It wasn't. I finally got through at 9:45 and the clerk seemed answered. I explained which unit I was in and that rents were paid through the end of the month and that I would be moving out on the 30th. Let's just say she was not very pleasant on the phone. She sounded like I was bothering her... Oh well... I guess Ill be saving $130 a month now... Don't use this facility read more

The storage unit itself is relatively clean and the gate works. The howevers: Rent continues to rise. We saw two increases totalling 40% in 1 year. Parking is easy while moving but the human size door slows down the process considerably. You can schedule a move out within 48 hours which is great, but there is a note in the autopay that they may try to grift you if you don't give them at least one full month notice there. It is managed electronically, there is zero reason for this gotcha to exist. We have storage options everywhere, don't choose this one. read more

This company is soooo BAD they don't deserve any stars! They are extremely hard to communicate with. This location does not have an on-site staff on every day of the week and the 800 number must be timed on their calls as they have always been in a hurry. We had rented four units to store our household items while we looked for a home to purchase. When visiting one day, winter of 2022, we found that a heater condensate pipe running through the wall in a unit had frozen, burst and sent corrosive water on our things. With the office unstaffed, we hoped that the 800 number would be able to make contact with someone local to assist us. After pushing repeatedly and suggesting that someone must have an emergency contact number. To her credit the rep did track down the regional manager and called both of her numbers as well as sent an urgent email. No one responded to our call for help. My 82 yr old husband and myself, with multiple disabilities, were left to condense storage in a unit and move things from the wet unit...a three hour job! The regional manager left a VM hours after we were home and recovering from the ordeal. I repeatedly said that if anyone at Public Storage had anything to say to me, email was acceptable. Regional manager told staffer that she would not email me. Why? Afraid to go on record or she had nothing worthwhile to say? They offered nothing as assistance or reparation. The pipe repair did nothing to fix the issue of the pipe freezing as it went through the wall so it was clear that the issue would happen again. Indeed, they were aware that it was an on-going problem. Indeed, the pipe was frozen the day we moved out. We had no choice but to find another storage facility. We found an excellent new storage facility in Waukesha, STORAGE SENSE with a full-time on-site manager. We hired movers and spent one and on-half days moving everything. If you enjoy poor service, negligent companies, and a terrible consumer experience, Public Storage is your company. However if you'd like to make life easier and have a good customer experience, we highly recommend STORAGE SENSE on Sunset Drive in Waukesha. read more

Great facility! Easy to access! Clean facility! Would definitely recommend! Perfect for storing college students belongings over the summer! read more

Be aware that they will raise your rates 10% within 6 months of using. Mine went from 59 to 65 per month with one month warning. I understand some % but his was not Ok. Now need to get cleared out, so they don't benefit from this practice and are actually hurt by it. Maybe they will make a better decision in the future for others. Raised it another 10% the next year. Wow. Rip off. read more

Thumbs down! Rent increased 20% in less than a year! After my complaint I was told this could happen any time at their discretion. Also, winter doorways icy and back entrance door won't close fully so security, questionable. If there's another alternative let me know, please! read more

Paid for six months in advance on Dec. 22nd, 2019 that should of paid me up through the end of June 2020. After I left town in Feb., received an email that they were raising the rates as of March 1st and now will owe money in May and June. Called several times and were given numbers to both Mr. Potter and Ms. Martinez. Called both over twelve times and they NEVER even had the courtesy to return my phone call. read more

We had an indoor climate controlled unit for 4 years, and the whole experience was terrible. Only stayed because it was close to home and we really didn't want to move everything. In those 4 years, the monthly rate more than doubled. ($76 to $171). The customer service and access were terrible. We live in a small apartment without any storage, so we used this unit to store our camping and kayaking equipment. In the summer, we would typically be out there to get stuff twice a week. The gates and doors were always malfunctioning. Codes would not open the gate or doors, or the gate would be broken. There's only one gate, so if that gate isn't working, the only way in is through the office, and the employees don't like to let you in through the office (if they're even there). This must be the best place to work, because they are ALWAYS on lunch, no matter what time of day it is. (BTW, when they're on lunch, the door is locked and you cannot get in). In the winter, ice and snow build up on the gate, so it only lifts about two feet off the ground, and then slams back down because it can't handle the weight. The only solution they have is to prop it up permanently (meaning the grounds are no longer secure, and the gate could potentially fall down on your vehicle as you drive under it). If no one is there to prop it up or let you in through the office, you just can't get in. We had to cancel two camping trips last year because we could not get into our unit to get our gear. (the second trip, we could not gain access for 3 whole days, because "the new software that controls the doors was not working). Every time there is an issue with the codes and doors (we experienced well over a dozen), the employees are rude and unhelpful and say there is nothing they can do. The place seemed clean when we first moved in, but it has gone down hill since. There are always dead bugs everywhere and I don't think they ever sweep or mop the dingy hallways between units. If you want to overpay for a dirty closet that you can throw your stuff in and forget about, this is the place. If you want a clean storage unit where you can actually get in and out during the posted access hours, go somewhere else. There are much cleaner and nicer units minutes away. read more

NEVER RENT FROM HERE!! They continuously raise the rent and the property continues to go downhill. I left 3 messages with the main office and 2 with the regional manager and never heard back from anyone!! Worst customer service I've ever experienced. I would NEVER recommend them to anyone. I created a Yelp account just to post this review. STAY AWAY read more

Weasel District Manager Reserved a unit online with the $1 for the first month promotion. Went into the store and was told the unit was "under matinence" and was not available. Employee was more than willing to give us another unit for the same price when Mike walked in. Mike then preceded to tell us the $1 promotion was not valid on the unit even though we had a reservation confirmation email indicating the $1 first month price. The more frustrated we got the bigger Mike's smile got. Upon leaving to go to the Arcadian location we received a phone call stating Mike had called ahead directing his employee not to provide us with services. As a military member who has used numerous companies and storage units, Mike's proactive attempt to blackball was abhorrent. If Mike represents Public Storage's customer service policy I would reconsider giving them your business. Disgusting. read more

Be aware that they will raise your rates 10% within 6 months of using. Mine went from 59 to 65 per month with one month warning. I understand some % but his was not Ok. Now need to get cleared out, so they don't benefit from this practice and are actually hurt by it. Maybe they will make a better decision in the future for others. read more