Highly recommend this lovely B&B in Stratford that is within walking distance to all the…read moreperformance venues and numerous restaurants. Hosts Kim and Kevin are so welcoming and knowledgeable about all the doings in Stratford. The house is impeccably decorated, with tons of books to read and spaces to sit outside and enjoy the gardens. Refrigerators for personal use. Rooms and beds are comfortable and many have private decks. Tea and cookies always available. The most wonderful thing is that a big thermos of coffee is brought up into hallway in early morning for self serve. How great is that? No getting dressed! Outstanding ample breakfast each day featuring top notch very fresh and innovative breakfast items. A station with granola, fresh breads, croissants, biscuits and homemade jams starts one off. Then a hot item of astonishing quality. Dietary restrictions accommodated. Cannot wait to return next year!

I spent a night here yesterday while in town for a conference at the theatre. Normally, I am not…read moreinclined to opt for a B & B, but I am very pleased that I put aside my normal doubts and gave the Old Rectory a go. Making my arrangements to stay here was very easy. Kevin got back to me immediately and replied to my inquiry and we quickly and efficiently arranged everything. My friend and I arrived a bit earlier than we'd initially indicated, but both Kevin and Kim were welcoming and helpful. We were shown to a reasonable sized room on the second floor and all necessary amenities were explained to us. The decor of the place wasn't really my cup of tea, but the room was clean and cozy, so I can put aside my own personal aesthetic. The private bathroom was a decent size and well laid out. The bed was a wee bit smaller than I'd imagined, but it was very comfortable. My favourite part of my stay though hands down had to be my breakfast! Because Kevin and Kim knew we had an early start, they got breakfast going extra early for us. We started with freshly baked croissants, lemon poppy seed cake, and assorted fresh berries. DEELISH! Then we had poached eggs with hollandaise sauce with heirloom tomato on a wonderfully salty rosti. SO SO GOOD!!! The eggs were cooked to perfection and the splash of pesto on the tomato added a perfect kick. I was in heaven. I love coming to Stratford to see the theatre. Next year, I am totally coming back here, but I am going to make sure that I have dinner at the Old Rectory too!

The Bruce is a fantastic hotel In Stratford. Excellent service, wonderful food and lovely…read moreaccomodations. VERY spacious rooms, beautifully appointed rooms and grounds. Extremely quiet. Lots of unexpected charming touches, very well thought out. Love, Love, Love! A must stay if you're visiting Stratford!

One of the highlights of our Easter weekend trip to Stratford was having a brunch and tour at the…read moreBruce Hotel!! I totally did not expect this high quality in service and food. Beautiful decor! It is so elegant and heavenly white with classical or piano concerto playing in the background!! The dining area could not have been anymore romantic and intimate. My beau and I loved the open brunch table in the centre of the main dining area, where you can get endless servings of fruits including strawberries, pineapples, and dragonfruits!! We have never eaten dragonfruits for brunch at any hotel before! So exotic! We ate so many slices. Service was a collective team effort and everyone was welcoming, attentive and super friendly. I can tell that they all enjoyed working there from their seemingly genuine smiles and bubbly personalities! The food there was so good!! Everything was cooked to perfection! We had their prix Fixe Easter brunch special and it was worth every dollar!! What a beautiful way to celebrate both Easter and my beau's birthday!! My beau was so impressed and thankful of me for booking and paying for brunch here that he is planning to treat me here next year for his not so surprising proposal!!! When the staff knew of his plans, the receptionist immediately gave us a tour of their suites and amenities!! What excellent and attentive service!! I will definitely come back here in the near future for a couple retreat or weekend getaway!! Stratford is such a cute town with so many good restaurants and hotels open during their famous and busy Stratford Festival season, but this hotel and restaurant really stood out to the both of us!! 5/5 would highly recommend!!

I enjoyed my stay. My cousin, who was getting married at the time, blocked rooms at this hotel…read more So naturally I booked a room there, and got the king bed guest room. Check-in was fast, even with the long lines. What's interesting is that the front desk has these little assorted vitamin tablets to put in your complimentary water bottle. I've never seen that before, but maybe that's what happens in a country with socialized healthcare. I totally appreciate that! The room itself was clean. The AC worked fine. I find that the air can be dry in hotel rooms, but I didn't experience any issues. The lobby has a lot of seating. The on-site restaurant had good food and great service. The staff was VERY patient with my big and loud family, which I also appreciate. The property isn't too far from shopping and restaurants. Though it was summer so the weather was nice. I can't imagine walking in the middle of winter, though I guess walking would be safer than driving for me since I'm not used to driving in the snow. The nearest grocery store is like a 5-min walk so it is doable. I recommend this Marriott property if you need a place to stay in Waterloo since it's close to restaurants, shopping, and the university.

We stayed overnight after our nieces wedding reception nearby. The bed was very comfortable, we…read morehad a corner suite so the room was nice and quiet. The suites are enormous and feature a king bed and pullout sleeper sofa. There's a good sized kitchenette area that's completely stocked with dishes and cutlery plus fridge/freezer, microwave, sink and dishwasher - no cooktop. Bathroom is large and well lit and the towels are nice and large. Front desk staff were friendly and helpful. The free WiFi is very good or you have the option to upgrade if you're doing something that requires a lot of refreshes. We had no problem watching Netflix and doing work without the upgrade. Parking costs additional - $12 per night at time of review. There is a small garage and lot adjacent and a large parking area beneath the hotel. There are electric charging spaces available also. Facilities include an on-site restaurant serving breakfast and dinner. There's also an indoor pool, sauna and gym. Everything is clean and modern and the central location can't be beat - highly recommend.

We stayed one night at this inn. We did everything online. They sent the key code 2 hours before…read morechecking in. Our room was the mini and first on the left. It had a super hero theme. The bed was comfortable, huge walkin shower with beautiful coloured tiles. I like the window over looks the water. And you're located in the heart of the city near Shakespeare park. And you're connected to the Relic bar and cafe. Everything went well. The place is quiet and clean. They have parking with 4 spots and they were taken. We had to park 5 minutes away. They have designated spots with the name of the Inn. Now someone with mobility issues may have a problem. We also had issues with the tv and ended up staying on one channel the whole time. Despite that it was great experience.

I loved staying here! Beautiful room with lots of fun…read moreamenities and decor. I loved the brick and fun art work and pops of color. I loved my bathtub. Comfortable king bed. Very spacious room and perfect location in downtown Stratford. Easy to walk everywhere, including all the theatres. Very close to the lake too. Free parking for guests. Amazing taco shop located in the front of the building. I definitely want to stay here again.

We went to Woodstock for a wedding, and chose this hotel; stayed for 5 nights. Price started at…read more$109, but dropped on the 3td night to $99, and the 5th night dropped to $90!! Breakfast included. We joined their rewards program. The room had 2 queen sized beds along the left wall, and along the right wall there was a wardrobe, a small desk area with one chair, a dresser, and a small fridge. I found out that the rooms are all the same size, but there were at least 3 other room designs: you could get a room with 1 bed and a sitting area; one bed with sitting area and 2 bathrooms, or a separate bedroom with 1 bath, a sitting room, and a kitchen. For this stay, I wish we had gotten a 1-bed with sitting area, but what we got worked. Staff were friendly and helpful. This hotel is really compact inside. The one thing I missed was a lounging area in the lobby. To gather in larger groups and people-watch. Here they had a couple of couches and a chair in front of the elevator and in between the check in desk and breakfast area. But the staff monitoring breakfast activities sat there until they were needed in the breakfast nook, sometimes drinking their own beverages and talking amongst themselves.

Started staying here a year ago Always clean, bright and…read morecomfortable Pool is open until 11. Gym room is reasonably equipped and functional Staff are friendly and helpful Flatscreen TVS in rooms that we have chosen But no TV guides? Will have to check if any information is available Breakfast is included but hit and miss Cereal, waffle Maker, hard boiled eggs and yogurt are safe choices I avoid the coffee No information in rooms? Overall Acceptable but could be improved

The hotel was very clean and well lit. It was a wonderful experience from check in to check out. We…read morewere even surprised to know that our room had a jacuzzi tub! Definitely a great place to stay with great staff.

Could not imagine a better experience ! From the amazing…read moreknowledge of front desk staff to the beautiful remodeled hotel to the wonderfully appointed rooms with perfect lighting, many ports for electronics to the comfortable public areas and breakfast. This hotel is is a gem. It is also situated walking distance to a variety of restaurant choices and a 40 minute drive to the Stratford festival. I can't praise this hotel enough and we were delighted to hit upon such a great hotel.

Loved the experience at Langdon Hall with a large room that had a tub and shower plus a comfortable…read morebed. Service was top notch especially with Angel looking after us for the fat bikes and smores. Wine tasting was also a great time with their sommelier explaining the wines and possible pairings. We were on the second floor while other friends had the larger suite with fireplace. Somehow, they didn't use it but it was smoking when returning from dinner. Hotel gave a discount next day but I told my friends to contact front desk right away. The stay included dinner which we upgraded to the 7 course as well as breakfast the next day. The water from the tub fir bath bomb was yellow so needed to re fill tub before dropping the bomb. Review for both meals will be on restaurant. The greenhouse was nice as well as the hiking trails but we noticed that there was a Santa brunch next to the spa which looked really good.

We had an incredible stay here. Spa was very relaxing, and all throughout the estate, everyone was…read morevery courteous. If you are in need of an escape, then this place is sure to deliver. Their restaurant is top class, and the whole place is impeccable.

Decided to spend Christmas 2024 in St. Jacobs at the Homewood Suites by Hilton. Phoned hotel to see…read moreif room had been cleaned and early check in was possible to which front desk confirmed both. Arrived. Front desk girl, Macklyn, was polite and friendly and gave us our key cards to room. Upon entering room, noticed that room had definitely not been cleaned. A magnet was still affixed to the door on the outside alerting of a pet in the room (and we had NO pet with us). The tile floor in the kitchen had not been swept. The dishwasher was loaded with dishes. There was soap scum and hair in the tub and only one towel for two people for a 3-day stay. Beds looked hurriedly made. Frantically drove to nearby Dollarama to pick up basic cleaning supplies (on Christmas Eve) to clean room only to discover the sole light that was over the tub/shower was leaking water. Informed front desk and they asked me if I wanted to change rooms. (Were pleasant and accommodating but seemed truly unfazed by the situation). Changed rooms and newest room, while slightly better (in terms of having been cleaned), detected a faint pet odor in bedroom. Again, dishes had been left in the dishwasher. Retrieved a couple of bowls from cupboard to find food caked on them. BREAKFAST: continental. Not huge selection, mostly cold options such as yogurt, muffins, fruit. Sufficient space to accommodate seating and tables were clean. Was surprised to find out that there was no 24 hr coffee made available to guests in lobby/restaurant area - just water with lemon. Also, Manager's reception is usually offered each Wednesday (and Christmas was on Wednesday), but they did not offer that. Instead, Front desk told me to call the following day to inquire if something was "going to take place." I guess they were unsure themselves? Called Christmas Day at 3pm to see if anything being offered in lobby/restaurant area. No answer at front desk. Phone rang at least a dozen times. Made numerous calls in the span of 15 minutes and no one picked up at front desk. Went down at 5pm (as that is when the Manager's reception would normally be, from 5-6:30pm) to find out that there had been a few trays of cookies and squares and hot chocolate. By then, only a few squares and cookies remained. The hotel could have informed their guests by a note on their door, or a courtesy call to inform when they were planning on putting out something. Should not have been the guests responsibility to call down to see when or if something was taking place. Disappointing, to say the least! CHECKING OUT: Upon leaving, I called down to front desk to see if housekeeping or busperson (do they still have those?) could bring up a luggage carousel and no one was available to do that. Up to the guest to be responsible for that. OVERALL IMPRESSION: will not be returning to this hotel again. Advice: fire housekeeping staff or at the very least, retrain staff and follow up by checking rooms to ensure highest cleaning standards are being met. (I also note that when I had to go down to return my old room key, another guest was complaining of their room not being clean, mentioning that their dishwasher was stacked with dishes, not having been unloaded). I was compensated with two bottles of complimentary water for our troubles in having to switch rooms. No monetary offer to reduce the amount on my total bill, or an offer to stay a free night. Just an overall frustrating experience.

I've stayed here multiple times and each time had been great. Great facilities and rooms…read more.. staff... food... convenient location. All of it. What spurred me to write a review this time was the housekeeping supervisor. I travel with my two kids often and it's sometimes not easy to juggle two little monkeys. Her friendliness, help and demeanor with them helped brighten our day! She has genuine kindness in her eyes and it was noticed by my kids too. Thank you, Ashley, and thanks for the smiles!

My friends were interested in a B&B but since I like cleanliness and privacy, they kindly selected…read morea hotel in the heart of the Stratford community for us. Mercer Hotel is a small, mom-and-pop type hotel that sits atop a popular bar/restaurant. The hotel is located in front of the river, a good landmark to follow to get to the theater. My room was quite spacious, with a view of the main drag. The bathroom was small though. My friends' was considerably smaller and darker - we both paid the same price. We were all settled in before we discovered the difference; I would have offered to trade otherwise. The room included the requisite desk and flat-screen TV. As well, I liked the very comfy chairs in room, perfect for reading or doing the mini crossword on the NYT app. The hotel was in close proximity to coffee and shopping - is there anything more that is needed on a weekend? I appreciate that we were allowed to book only one day of the weekend. It seemed that many hotels wanted to maximize profits with guests for the entire weekend. Our room generously included parking in a nearby lot. Check-in occurred behind the bar. It seemed a bit chaotic contributing to a clerical error - I was charged for both mine and my friend's rooms. A few other things to note: (1) the bed was harder than what I am accustomed to and (2) there is no elevator.

My wife and I loved staying here and will return if/when we visit Stratford again…read more The location is as good as it gets if you plan to explore downtown on foot. Lots of restaurants, cafes, high end pubs, boutique stores, gift shops, chocolateries, and various other attractions are within immediate proximity. We didn't need our car at all. The restaurant downstairs (which is called Mercer Hall, and is the ground floor of the hotel) is excellent. And I may write a separate review for it later. Mentioning it here because you can literally walk downstairs from your room and have access to an upscale dining option. The hotel staff were great. Brooke at the front desk was super helpful getting us checked in / settled in, and communicating when I had questions. Everyone we interacted with throughout our stay was friendly. The room was cozy and comfortable. It was also really ROMANTIC. Fireplace + jacuzzi jetted tub + king size bed. Use your imagination. ------ Overall it was an A+ experience; but there are a couple caveats to be aware of: * Parking is somewhat confusing. If you're facing the front of the hotel, there is an alleyway on the right you need to drive into. Then after driving a bit there is a lot to the right that has spaces with "Mercer guest" signs on each. * Stairs, stairs, stairs. There is no elevator, so either pack light or be prepared to get your lifting workout in. The hotel is really a beautiful historic building. But it's also a maze of staircases. Neither of these were a problem for us, but the stairs in particular might not be ideal for those who have knee issues, for example.

The only reason we visited this spa was because we were given a gift card to it. From booking to…read moretreatment, everything was just lacking. We had an extremely difficult time booking an appointment. It took about a month of calling before we finally got someone on the phone. We booked the "Couples Prestige Pedicure" which is advertised as taking 70 minutes. My fiancé's pedicure was 45 minutes and mine was just under an hour. Overall, my pedicure was very minimal--very little callous/dry skin removal. She applied exfoliating scrub, but just quickly and gently pushed it around before washing it off so it was pointless. An hour after my pedicure, I checked my heels and they were still dry/cracked. My fiancé's pedicurist did a better job--she is the only reason I'm giving 2 stars instead of 1. After tax, the total for the two pedicures was $215. They did not allow us to use our gift card to tip, even though we had just the right amount left on it, which seems ridiculous. The store shouldn't require you to supplement with your own cash when you've received a gift! Even if you can afford a $100+ pedicure, I don't know why you would choose to get it done here. Your run-of-the-mill strip mall nail salon will do a much better job with better results for 1/3 of the price.

This spa has been voted 'best spa' in Waterloo and area - and hands down - they truly deserve it…read more Although their services are quite pricy, it's well worth it, as immediately after you walk in, you feel completely relaxed and taken away to some beautiful, blissful place. After being greeted, I changed my shoes for a pair of sandals and changed into a bathrobe. Then, I soaked my feet in lavender scented warm water with rose petals, while sitting on comfy pillowed seats. They checked to make sure the temperature was right. Alas, after a few minutes, my massage therapist greeted me and guided me to a private, candle lit room for my massage. My goodness, the massage was heaven! I've been there twice, and every since, I've become highly opinionated about how my massages should feel like. It's truly hard to find good masseuses, and The Waters hires the best. Upon leaving, I also completed an anonymous survey. They take their customers' feedback very seriously. During my second visit, I noticed they implemented my suggestion. I haven't found a spa as great as this one - truly, you are getting what you pay for. I've been to cheaper spas, and it's not the same experience. Too bad it's so far away from me :(