Extremely rude and unprofessional staff. The receptionist is a hateful and rude person with zero…read morecustomer service skills. They will lie to you and they also discriminate against disabled people on SSI income. STAY AWAY FROM THIS FIRM!

WARNING !!! MIKE AT IDEAL MANAGEMENT IS A JOKE OF A MAN!! He…read morepurposely singled me out and got my car towed by RMA TOWING the shadiest place in Pueblo co so I'm not surprised that is who he called. They towed my car in the middle of the night, how convenient! I was saving money for a few months to fix the axel on my car and he has my car towed the day I have an appointment to get it fixed even though it was in MY ASSIGNED PARKING SPOT!!!! He also claims that he left a note on the car that it would be towed which was a LIE why couldn't they have brought it to my FRONT DOOR !! or let me know that he didn't like the way my car looked. He basically got my only means of transportation towed because he didn't like the way it looked. Like I said a JOKE of a man and a company someone should take legal action against them. He also needs to get a life if a flat tire upsets him this much. Fascist loser.

Owners Beware!! Tenants Beware!!…read more The owner of Complete Rental Management (CRM) - Stephanie Pena - lives in West Virginia NOT Pueblo. CRM hobbles along with 2 part time employees who have no authority to get anything done. If and when Stephanie responds to an email, it is from her phone. Phone calls are never answered in the office and are rarely returned. I know "working remotely" is now the thing - but this is ridiculous. My elderly mother has been scammed for years by CRM to the tune of about $5,000.00 in unauthorized maintenance costs. My mother left her house in good order prior to moving and absolutely trusted and relied on CRM. Through a reliable source, we discovered that CRM is in the practice of REMOVING new appliances in the properties they manage and replacing them with older/refurbished appliances at full cost to the owner with an 8% price increase without owner's prior permission or authorization. CRM believes THEY are above complying with their own contract with the owner. Work is done (supposedly) and then invoiced to the owner and payment is withdrawn automatically from tenant's monthly rent payment. Reliable sources show that CRM has a rotating supply of used but newer appliances removed from their other properties they manage and installs them in other rentals as new. Invoices are abundant on the portal, but receipts are conveniently LOST. CRM failed to perform a yearly inspection of my mothers's rental for nearly 2 years. When they finally got around to to it, they failed to address our electrical, safety or maintenance concerns. CRM manipulated rent payouts at whim, blamed the tenant for being late and often did not disburse rent payments out until the next month. This left my mother (who lives on a very limited income) uncertain every month as to when a rent payment would be received. Thankfully, CRM has NOW terminated their contract with my mother since we have started to demand accountability, ledgers and receipts and explanation as to where $5,000.00 in repairs went. They did all repairs and replacement of appliances including a replacement of a NEW hot water heater with an older model WITHOUT PERMISSION and at a cost to my mother of $950.00. No receipts to be found and no explanation as to why the hot water heater was even replaced. Resignation by CRM was truly a gift. We are relieved beyond measure. We received January's rent right on time from the tenant - no issue at all and maintenance has been brought up to code. We are STILL waiting for our remaining $250 maintenance credit from CRM that was to be paid on January 5th and still nothing. All Emails, phone calls inquiring about the credit disbursement are simply ignored. If CRM is treating my very sweet, kind and trusting mother this way, they are more than likely doing the exact same things to other owners and tenants. I am a friendly, trusting and amicable person. I have tried in every way possible to give CRM and Stephanie Pena the benefit of the doubt and the opportunity to work with me on my concerns., but my efforts have simply continued to be ignored. I have now filed a Complaint with the Colorado Attorney General's Office who is very interested in investigating bad property management companies in Colorado right now. I have handed over my file to their office this morning and am assured they will investigate my complaint. Complaints are also now being drafted with DORA and the Better Business Bureau. All of which will require absolute and accurate accountability FINALLY from Complete Rental Management and it's owner Stephanie Pena.

I do not recommend this company. They are unresponsive in communication and unethical in their…read morepractices. My experience: 1) When I moved into a home managed by Complete Rental Management, the refrigerator was broken and there was no hot water in the house. This was due to the owner and company not having ensured that the house was move-in ready. 2) I had to call the city myself and arrange a time for an inspector to remove the lock that was placed on the gas. I had no hot water for more than a week. 3) The fridge was not replaced for two weeks, so I had to use a cooler during that time. That month's rent was not reduced in any way. 4) They were misleading about lawn work that was required, as well as a "pet deposit" that was later revealed to simply be a fee, and would not be returned. 5) Even though I have emailed several times and called, they have not shown any documentation (i.e., invoices, bills) to provide support for why they have chosen to keep half of my deposit. Furthermore, they have not refunded even the remaining portion of the deposit to me for still nearly 4 months after my lease has ended. Rental costs in Pueblo have skyrocketed in recent years, and CRM has taken advantage of this by acting in a predatory way towards an impoverished community that has neither the time, finances, or ability to fight back. Stay away from them.

This company is unprofessional and incompetent. The owner, Alex, is aggressive and volatile and…read morerefuses to take ownership for anything under the company's purview. The contract stated snow to be removed by 8:00am-never happened. The HOA rules are for dogs to be on leashes. People who own their property are expected to abide by these rules but Alex's own employees have dogs running around everywhere on the property they are supposed to be managing. The contractors they hire are creepy, rude and messy. This is incompetence at the highest level. If you need HOA management look elsewhere.

Horrible management service for our HOA. Alex is slow to respond to any questions/requests and he…read moreis flat out lazy. Avoid Mountain Valley Property Management at all costs as there are plenty of other management property service in the valley that can take care of you and your association better than these clowns.

Excellent job cutting down and removing our huge, diseased tree today. Thank you Matt and the crew…read morefor excellent service and pricing. I will recommend them to everyone!

From the owner: Landreth timber co. Is locally and veteran owned in pueblo, co. We specialize in hazardous tree…read moreremoval and trimming. We provide all tree service needs for commercial and residential properties. Our tree service includes: tree removals, trimming, stump grinding, chipping, wood fire and much more! Call us for all of your tree needs.

DO NOT RENT ANY PROPERTY FROM THIS SLUM LORD! His property is not taken care of he does not fix…read moreanything properly or in a timely manner, on top of that he will try to rip you off first chance he gets so always make sure you keep copies of anything when dealing with Alva. He tried to rip me off of my last months rent and charge me twice for it because he doesn't know how to keep his books properly (if you ever visited his office its disgusting with junk piled everywhere like hoarder) luckily I had proof so he did not get an extra dime out of me. Beware of this Shady Slumlord Alva Adams.

Shitty landlord, probably the worst in town. I highly advise anyone to stay away from any of his…read morerentals. If any issues arise, you'll wait forever for things to be fixed and if it does get fixed, it'll be done half assed because he will do it himself instead of hiring a professional. And if you complain, you'll be retaliated against. I've paid my rent on time for the the last 6 years. Never caused any problems. Haven't had a working stove in months, water was leaking through the the smoke detector. One night while I was at work, fire alarms were going off, wife called, he said to remove the batteries. They were still going off so she called him again. He was all annoyed about it. Came and removed all the smoke detectors so we now have exposed wires hanging from the ceiling. No fire extinguisher oh and to top it off, he is terminating our lease instead of just moving us to another unit on the other side of the building. Alva Adams is the definition of a slum lord

If I could give a negative score, I would. I hired Andrew to manage 4 of my properties in West…read moreColorado Springs. Within the first month, he stopped returning calls, both from me and my tenants, the "accounting" he was doing was incorrect and deposits mysteriously vanished. his managers at PMI finally took over his operations. just because he was ex-military DO NOT TRUST HIM to rent your properties.

A relative of ours needed a bigger home and were interested in renting out their existing home. I…read moretalked to Andrew to see if he would do a consult with them in regards to the rental even though they were thinking of managing the property themselves. Andrew was happy to talk with them. They loved Andrew and how he educated them without trying to sell them. A few months later they have decided Andrew is their best option for managing their property. Thank you PMI Fountain Creek for taking care of my family.

My wife and I put our property up for rent and we were in search of a property management to handle…read morethe job while we were away. I was really skeptical of this company seeing the previous negative comments from and tenets and home owners. During the interview with Zoe I do remember me asking her if they could handle the property being that I didn't want to be hiring them with more on their hands then they could handle. With that being said we asked questions and we trusted that they could handle our house. First red flag was that after we met up with Zoe we signed the contract and were waiting to get back with her to take over the property we were moving out fast and haven't heard from them. My wife had to reach out to her about putting the house on the market for rent. That's when she said "she thought we changed our minds" so she never thought to reach back out to us. HUH?! How? We signed the contractual agreement for y'all to take over the property why would we change our minds or who do you have us confused with? So after we got her together on the property we also noticed how slow she was moving to get folks interested into the property. We aint trying to pay the mortgage and rent elsewhere that aint it! Meanwhile my wife wasn't waiting for nobody so she ends up getting a couple into our house quick. Everything was cool until things that needed to be taken care of about the house didn't get tended to like it should have because of their poor communication. We lost a tenet because of them, so yea we fired them swiftly and got a better property management in Sage Dream (highly recommend). That was another problem after letting them (Muldoon) go, we (wife and I) and the new Property Management were both working on trying to get in contact with Zoe and anyone from Muldoon to get the move-in checklist from our previous tenets to get things going but as expected little to no response. I can tell you Sage Dream Property management never got in touch with them about the checklist which costed us more money, oh well good riddance I guess it was worth it. I also don't care for the fact that we had to wait til the end of the month to get our money from rent being paid. Muldoon Associates are very shiftless and may have taken on a lot more than they can handle it obviously shows, or maybe they're just lazy idk. I highly recommend that you DO NOT trust these folks with your property. You see them just keep scrolling.

Was getting divorced and our house is under contract. wanted a place to rent until I found…read moresomething I liked. decided on a house that was managed by Muldoon. After contacting them and giving them $60 for a background check, most recent paystub and letter from mortgage company. When I got background check I noticed it was also a credit check. Did not know this. haven't rented a house in over 30 years. Just to see it has your payment history on it. then they still wanted more from the mortgage company and another paystub $30 fee to register each animal x2 $60. 2 months bank statements 3 bills with your name and address . just seemed very overboard. I ended up using remax. much better experience and much easier. save yourself money, time and stress.