Teresa and Alex where outstanding. Great customer service got what I needed and got out quick ! Highly recommend :)

just moved here from New Orleans and this is literally my favorite place to come since I've been here. everything is always stocked and prices are amazing !! read more

Reasonable pricing and really helped a girl out! I highly recommend this place! Will definitely be coming back!

best kratom prices in DFW guaranteed. over anyone. Alex and Gabe have done everything they possibly can to make sure I have the best experience and that I have been taken care of fully. Been a steady customer for at colony location for 5 years. i refuse to buy kratom anywhere else. Highly recommend shopping here. Great atmosphere! Puff n stuff is the best around. read more

If this store wasn't walking distance from my house I'd never step foot in here. There is one woman who works here who is friendly, knowledgeable, and kind, and she's the only thing keeping me from giving one star. I've never had a good experience with any male who worked there. The owner has weird rules in place, can't say certain words and they write down your driver's license number on their copy of the receipt, which is not required or appropriate in this day and age of identity theft. I really would like to see the shop be sold to a more reputable business. read more

Bought a product, didn't work, when I tried to exchange it for a working one was told too bad.

So I have visited this location before and it's mid quality at best, on my most recent visit I purchased a water pipe, some pipe cleaners, a few incense sticks, and a replacement bowl for a small piece I already have, I believed the bowl to be 8.99 made perfect sense for something that size, after reviewing my bank account and examining the tag on the bowl it said 28.99!!! I was so astounded I went back to the location and the manager was not helpful at all, she reiterated their policy of no returns, no refunds, no exchanges. The item obviously had not been used. She refused to give the name of the owners and directed me to a generic email address. During this time it's important to support small businesses and unfortunately the customer service here is apathetic at best. Save your time go to right up the street to the shop next to the car wash! read more

Puff n Stuff Smoke Shop - OVERPRICED BOWL - Tobacco Shops Near Me - The Colony, Texas

This place kicks ass. Everything you need and really nice people working there. Prices are very reasonable too.

Worst customer service I've ever had at a smoke shop. Acted like we were bothering them when we asked a question about the rigs. Very rude to me and husband. Also they had no kinds of knowledge on any product they had. Won't come here again read more

Horrible customer service and the staff up there constantly are stoned and hardly can concentrate on what they are actually doing.

I come in here all the time and I walked in with out my ID and my boyfriend had his. They said I couldn't be in the store, and I was just in there YESTERDAY and my boyfriend didn't have his ID but I did--and they let us buy product!!!!! Lol.... the new worker is a jerk. Y'all use to have SUPER cool guys that worked there and for some reason they are all gone. Not sure why i was treated that way since I've come in there over 30 times. They know I'm 22. They have wrote down my ID every time I've come in the shop. I understand the law, but when I was there yesterday it's a tad bit ridiculous. I hope the owner takes into account the fact that I'm a regular customer and I would understand if I had never been there before but that guy has sold to me more than once. I won't be coming back. read more

Worst vape shop ever, needs to be closed ASAP!!! Selling products that don't work. DO NOT GO THERE. everything is overpriced!

Really bad service here. They just dont seem interested in making sales. Definately go elsewhere!!

Very good, I like this shop, been a regular here and always come back. Always have the product your looking for and if they dont they will surely have it quick. Staff is great, never had a bad experience with them. read more

Worst smoke shop I've ever been to. Had female worker "tried" to help me but every time I asked for a price she would roll her eyes. I normally go to smoke shops and always see friendly faces but this was not the case for this place. Has reasonable prices just worst customer service I've seen. Go to this place if you want your vibe killed and want to feel unwelcome. read more

I Bought a cartridge battery for $30, went back an hour later because battery wasn't working properly. Couldn't get refund or even a new battery. Would not recommend. read more

This place is a joke. Devon kicked me out of the store for asking for a "test" he said I can't sell u anything because you said the word test. Are you joking? Every other head shop sells strips! I would have boughten over $100 worth of products from you guy I actually bought $200 worth of supplies the other day. This punk kids said get out of the store over the word test. Maybe try retraining him or get rid of this kid and hire someone with customer service skills. If you don't sell them then it shouldn't be grounds for kicking someone out! You should politely say we don't sell those here because we don't have anything to do with that kind of stuff. (Not yell at a customer) I also told Devon I was going to write a review on puff and stuff about his attitude and he said go ahead and laughed at me. Save yourself the time and money go somewhere else that actually values their customers. read more

Not a good smoke shop. Have a lot of rules and regulations that are unnecessary. Also not a big fan of the staff . Don't waste your time here, much less of a hassle to find somewhere a little more far away then having to have the headache from going here. read more

This is my favorite smoke shop in the area. Nice selection, good prices, plus friendly and knowledgeable staff.

Your website says you open at 10 am. I have been by twice and called three times and it is now 10;40 and the store is not open and no answer on the phone. I'm talking about the store in The Colony. read more

Very friendly. I was looking for something rather unconventional and out dated. They were able to help me out with exactly what I needed. Price was very fair for my items. Although some of the other products were very pricey. I'll go back if the need arises. read more

Don't buy a bullet sniffer from here. I bought one that was pretty much defected. They obviously wouldn't do returns nor can you try the product out first because of the substance going in there so you don't know it's a pos till you bring it home. I tried buying a second one from here, why you ask? Well because my friend got one from here that works flawlessly and they're well priced. Anyways so I figured I'd try again, guess what? It's another defected one that doesn't work. You can snif the powder throw its janky ass hole. Lesson learned. They're other items are fine. Some a bit over priced but at least they work as described. So if your going here to specifically buy a sniffer bullet look elsewhere before you waste 9$. read more

My husband I walked in with tons of questions and the nice young woman spent over 15 minutes going over their products. We didn't buy anything at the time and I was up front that we were curious and that was it for now. The saleswoman was friendly, knowledgeable, and thorough. In these days, this a rarity - one that I that should receives the kudos. Thank you! read more

Walking into the store one of the employees was on his phone talking/arguing. He greeted us after hanging up, we told him what we wanted, he looked for it but got to frustrated and said the other employee would help us cause he couldn't find it. As he went to help the other customers, his phone rang & he answered but told them he couldn't talk & told the customers "sorry I'm fuckin frustrated" while customers just stood there awkward. So we walked around and waited.... & waited so I went up to the line & he never told the other employee to help us! & I told him that we had been waiting cause his friend (was right next to him too) just couldn't help us cause was so frustrated but of course guy didn't say anything. The service here sucks ass, I get it we deal with things & life is wild at the moment but don't take it out on your customers, if you don't have customer service or hate your job, then don't work there at all :) read more

absolutely horrible service. bought a defective puff bar and was told i couldn't return it until the next day when the manager was there. i came all the day there just for the manager to tell me that they don't do refunds!! she didn't even apologize, rude tone. unbelievable for them to sell me a DEFECTIVE PRODUCT, then tell me to come in the next day to return it, then say i cannot return it. it is literally beyond me how someone can run their business so poorly as to not allow someone to return a product bought that literally did not work. will not be returning and am baffled at how this place has a consistent customer base read more