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    Puffin Painting

    5.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    5 months ago

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    Rob B.

    Thank you Rosemary! Happy to help.

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    9 months ago

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    Rob B.

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    United Home Experts

    United Home Experts

    1.0
    (1 review)

    Please use caution when considering United Home Experts. Their lack of accountability and poor…read morecommunication turned what should have been a straightforward and exciting project into a frustrating, disappointing and costly experience. We hired United Home Experts to modify two door openings and add new doors and to replace an existing door with modern high-end doors. Unfortunately, the project was plagued with errors, poor communication, and a lack of accountability. One of the doors we selected was ordered with a 6" jamb depth, even though our walls are only 4". This critical detail was never explained to us until after the non-refundable door had been ordered. To make matters worse, the same door was also ordered swinging in the wrong direction. Full disclosure, I did sign a contract which showed the wrong door swing, I do not argue this point, but prior to the order, I received a message in United's online portal noting a discrepancy in their notes about door swing and the contract but the wording and schematics were written in shorthand that I couldn't understand. I replied asking for clarification before the order was placed, but I never received a response. The door was ordered anyway -- and the company refused to take any responsibility, even though my documented request for clarification is in their system. Other issues included: * Damage during installation: One new door was cracked in the frame during installation. While the company offered a discount for this damage, I am now left with a damaged "brand new" door. * Disorganized communication: We were contacted through a confusing mix of text messages, emails, portal messages, and phone calls from at least five different representatives. This lack of consistent communication undoubtedly contributed to errors. * Lack of transparency in billing: Despite repeated requests, the company would not provide an itemized invoice separating door/hardware costs from labor and materials. This seemed unusual and made it difficult to understand what we were actually paying for and if "discounts" were just a small dent in mark-up. * Trim/Finishing: United was unable to match our home's custom trim and flooring. The attempt to blend with existing finishes and trim is close, but does not match the other trim. Overall, the company did not do a good job explaining door specifications to the average homeowner, which led to costly mistakes, additional re-orders, and a project timeline that doubled. While they offered a discount on one replacement door, the original wrong door remained full price -- leaving me with an expensive, unusable door that does not fit my home. Even after I wrote a formal letter to management, my concerns were never acknowledged which I found very interesting since they seem to be responsive to their google reviews. After more than six months, our project is technically "finished," but I am left with regret, a damaged new door, and an extra door that I have no use for and will likely have to sell for a big loss.

    Puffin Painting - painters - Updated August 2026

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