Never again will I deal wh this company. My son found a car on there website that he liked. He went…read morethru the proper channels he paid for the car to get delivered in Lafayette, La he got approved through his credit union etc etc. Now keep in mind my son is black 22, have dreads an tattoos. The car gets delivered here in Lafayette. He gets his text messages an update on the car going thru inspection. He goes to the bank gets the check, he waits for his dad to get off work to go get the car. They go to Carmax to get the car. HERE'S WHERE PROBLEM STARTS. Joni the salesperson tells him he can't leave with car because she needs to verify the check. Now keep in mind the bank had talk to the finance company. How else did the bank get the final purchase price for the car to issue a check they had to spoken with carmax finance.The bank was close by that time. My husband an Joni went back an forth of course an argument broke out. Nevertheless to say my son did not leave with the car that day an this was on a Friday. Fast forward to Monday they call to verify with the bank of course everything was legit. I called the bank myself to explain the situation from Friday the loan officer said she never heard of a thing. I said it was discrimination because of his race an age She responded back by saying I was thinking that but didn't won't to say it, and she's Caucasian. I would never purchase are suggest anyone purchase from them.

4 days after purchasing my car it started raining and I noticed it was raining in the car soaking…read moreinto the headliner. I also noticed the ac would not cool off. Brought the car back to the dealership and reported the issues. They gave me a loaner and 3 1/2 weeks later said the car was fixed. Ran the car through a car wash and it was leaking in the car! Also they told me because the car wasn't new I couldn't expect that the ac would blow like a let's say 2020 model. The ac doesn't blow cold air at all! Going back tomorrow to put the car back in the shop. How dare someone talk to me like I'm a child? Telling me I can't expect the ac to blow? It will blow cold air if it's fixed properly!

They took all week to come up with a poor excuse for an offer. By the 3rd day I suspected and…read more "felt" very much like i was being "freezed out " , to set up low ball offer. Offer I got was not close to the number I discussed with the 1st, Don Buys representative. of what I was told we could probably do.. I'm not a fish on a hook!!!! On the other side of it, they were all very polite calm and well mannered. Less than half of what original amount mentioned. Nothing wrong. Just NOT GOOD!!!

Great experience here! Was able to trade in my vehicle quick and easy with a great value. Thanks…read moreDon Buys

If you are looking for a quality ride at good prices, with great service, this is your place…read more Financing was easy, and Chase made the whole process smooth and seamless. Give Chase at Used Car Factory a call, or visit their website. You'll be happy you did!

Had submitted an application online for a cute Buick and they where SO quick to respond. The…read moreprocess was super easy with submitting paperwork and they where all so nice. Me & my boyfriend had been looking at cars for weeks and spent weeks looking up & googling car lots that worked with all credit scores and I must say all the good reviews about this place is so accurate. Any detail you need to know, they go over. They explain the entire process, work super hard to get you the best options and pricing that you're looking for. Walked in & left driving a car in maybe an hour or a little longer. Would highly recommend this place to anyone & I totally love my car. The options they have are all nice, you can tell they care about the quality that they sale. Me & Chase had conversations about a few different things while dealing with insurance and he is super nice and friendly and wants to make sure he gets you what you're looking for.

Brought my car here because it wasn't shifting and kept dying. That was the ONLY issues. When I got…read moremy car back, the radio wasn't working, I wasn't able to adjust my mirrors, and my charger ports weren't working. We gave the car back and they charged us an extra $150, telling us that a fuse was unhooked and it was unhooked when we brought the car. I THINK I would know if my radio wasn't working when I brought the car in. We get the car back a second time and it works fine. The next time I turn it on, same issues occur, radio isn't working, can't adjust mirrors, and charger ports aren't working. This is absolutely ridiculous. We've spent over a grand on a rental and service fees combined, all because they messed up my car. Will not be back and would not trust them to work on anything.

We recently visited Giles to purchase a vehicle. I was there to co-sign for the purchase, not to be…read morethe primary buyer. However, instead of processing the transaction as agreed, your staff listed me as the purchaser of the vehicle without my authorization or consent. This is a serious error and shows a lack of professionalism and integrity in handling financial paperwork. Such actions create unnecessary complications and reflect poorly on the dealership's business practices. Because of this experience, I want to make it clear that I will never purchase a vehicle from Giles again, nor will I recommend your dealership to anyone I know. I expect this issue to be corrected immediately and the documents adjusted to reflect the original intent of the transaction -- with me serving only as a co-signer, not the primary buyer. Please confirm in writing once this correction has been made.