Warning to all Homebuyers looking to purchase a Pulte Home!!! Among their most egregious offenses, they flooded my hardwood floors the first day I moved in, refused to address the emergency until several days after the fact, and made me the bad guy through all of this and all of the other ordeals.
Issues that I've had with my brand new Pulte home are coming out of the woodwork left and right and the management at Pulte has been apathetic and neglectful of my issues. I do not recommend Pulte due to the following experiences that I've had with them that are ongoing and they refuse to satisfy the customer.
Timeline:
June 28th - inspection with Greg. Pointed out a lot of things with blue tape. Fence will have to be moved but Mike agrees we can do it after closing.
June 29th - close on the house
June 30th - internet installers come and notice the box in the closet doesn't have the coax attachments. Called Greg and he came over with some help to pull out the box, get all the coax cables pulled from behind the wall, and they installed the new box. Appliance people deliver and install my refrigerator, washing machine, and dryer.
July 1st - family comes down to help move/see house/celebrate 4th of July
July 2nd - move everything into house from storage/old apartment. Start washing dishes from storage and notice leaking water coming up through the wood floor. Decide not to use dishwasher due to leaking and contact Marc/Greg to fix. Marc said to call emergency line so I did. On-Call Tech said it'd be the next morning until someone called/visited to fix the flooding. Meantime - we wash dishes by hand in the sink. Notice flooding is getting worse - large puddles of water appear and standing water on floor is constant.
July 3rd-4th - More flooding since leak isn't fixed yet. Floor boards are starting to warp. Baseboards are separating from the drywall.
July 5th - Greg contacts me about getting plumber set up and asks if I'm home. I am at work so will not be off. Greg sets up plumber to come on the 6th at 9am along with the floor guy to take estimates of the damage.
July 6th - I take the day off of work so they come by and look at the damage and see what's going on. They fix the leak but leave a mess of debris on the outside of the home and on the inside - as well as holes in my house. Greg said a manager (Mike - see contact info below) would call me on Thursday afternoon.
July 7th - I'm expecting a call from Mike in the afternoon; 2pm rolls by and no call so I contact Marc and let him know I'm unhappy. He said he would escalate it for me - even though he was on vacation in Florida. Mike calls around 3pm. He's also with another person and he has me on speaker - don't recall who that guys was. He says he's sorry about the issues and they will fix it. I bring up again that I'd like a sprinkler system as a token of good faith and for the inconvenience and he says no. Gives me a spiel about how they're going to put a senior guy in charge of my repairs, but that I have to expect repairs during business hours Monday-Friday. Greg contacts me and says the fence people are at my house fixing the fence and the landscapers will fix the sod on Friday.
July 8th - I take off of work to be there for the repair people. No landscapers come as promised. Marc contacts me and asks if I've been called by a manager. I say yes but don't know when everything will be fixed and back to normal. I tell him I just want an irrigation system. Marc says if not a sprinkler system then at least a gift card or something. Get a call from a guy named Eddy with Pulte. He comes over since I'm home from work and we discuss the situation. I tell him that I've been more than patient and professional throughout this whole ordeal and I ask for an irrigation system - he says no way. He said he'd look into the wood being ordered and the drywall people to come over and fix the hole in the kitchen. He also said he'd look into them working later hours to fix my house.
July 9th - I discover that the dishwasher does not work anymore. I write up the dishwasher and a few other items that still need fixing on the Pulte website. I become more frustrated with all of the issues that are piling up and send the long email that you received. I am prepared to sue them.
July 10th - Discover the hole in the fence as well as nails sticking out of the fence (see pictures).
July 11th - Landscapers come and lay sod in the front and back yard - but are missing some more in the front (see pictures). They fix the fence but not before the dog escaped from the yard. I receive an email reminder about the Pulte survey - I fill out the survey and give lots of bad scores. Ask for the director to contact me.
*****NO contact for over 60 days!!!*****
October 24th - Repairs still are not done. read more