Walk into this store, and right away a friendly, 'hello,' then you're asked if you need help. A…read moresmall, but well stocked store, if they don't have it, they will order it, and follow through with a phone call. I enjoy the visits to this pet store, and recommend it.

I went in with my 15 year old pomeranian dog because she started to shed and when I bathed her all…read moreof her under coat matted up.... Basically she was a mess. The lady in the dog grooming Center (Abbotsford location) was so nice and gentle with her. When I came to pick her up I found out that they gave her a free complimentary teeth cleaning.... Which I am so grateful for as she won't let me clean them herself. They went over and above and did an awesome job fixing her coat! I will defiantly go back, great service!

purchase denied, totally disgusted with the 2 girls working there 0n the 17th and 20th of April i…read morewish to purchase some feeder fish, they said they wouldnt sell them to me unless i told the size i was going to put them in,. they need to know this WHY went back there on sunday the 2 girls working there standing behind the till not offering to help the other customers in the store, but had the nerve to yell at a little boy who accidentally something and it fell i asked for feeder fish for my grandsons aquarium because i didnt know the exact size THE GIRLS REFUSED i found this totally unprofessional, . The tanks in the place have tons of fish in them. I asked to speak to a person that works there i was told he was on lunch, i waited for him. went asked if he was back from lunch girl named SKY said he is busy . The place was empty with no customers. I was told from my work place that a girl was fired because of medical issues yet she supplied a doctors note upon being hired. yet these 2 girls are so rude and and so unprofessional is putting it lightly, they should be the ones let go. Who are they to say what i can purchase. i have boughten my grandsons feeder fish from there for years. My grandson is autistic and this keeps him calm . I hope the worker who was fired for medical reason goes after these people A VERY UNHAPPY CUSTOMER what goes around comes around bad for business

I called in a few minutes ago reguarding false info on how to take care beta fish. Were told that…read moreplastic plants were good for it. Thats not the story at all. Do not put fake plastic plants in with the beta fish. The plastic plants rip and tear the fins for the little guys. Silk plants are far better then plastic. Also when i called the supervisor wanted to know who said it so they can be corrected. No, instead only correcting 1 person or the 2 that sold us the fish i think everybody needs to be trained on this not just 1 person that will last a week. Also if kids are doing the half ass work there then hire adults especially when working with animals. They barely know how to wipe there own ass let alone take care of animals.

I've been in this store a few times, and recently was in searching for dog beds. The items I wanted…read morewere behind a stack of pallets, as well as a moveable cart loaded with collapsible boxes. Not easy to check anything. Thinking someone will be here in a moment, asking if I need help. Nope. I think I've become invisible, because I've been here before, where you walk past clerks, who don't greet you, nor ask if they can help. This time, In past a young person behind the checkout desk, back out, without even being noticed. I have a disability, you'd think that might bring on a, "may I help you?" Nope, again. Sure, I could've gone to the counter and asked for assistance, which I likely would have if I hadn't had this same problem times before, and was annoyed this lack of considerate service continues.

The staff here are always helpful, cheerful, and friendly. I always find what I need but if it…read moretakes a bit longer, they're right there offering help. The same goes for the self dog wash, as someone that had never used it before, the staff made the directions clear and explained the process well. the quality and availability of product is great.

Very helpful and was greeted as soon as I walked in. I am new to buying bird seed and I got the…read moreadvice - and it was spot on! Not the cheapest place but recommend it. They also have some lovely bird related gifts, books. Small location but great for a quick browse.

A WARNING TO POTENTIAL CUSTOMERS…read more This is NOT a pet store. It is a pet-related SUPPLY store. They sell all manner of items for various animals, from salted chew toys to bird cages, but no actual pets. They sell fish, but that's it. And not the kind of fish you want to see swimming around that expensive aquarium you bought, either. You have a better chance of finding an exotic-looking fish in Salish Pond. The staff also appears to be completely uneducated on the subject of their own merchandise, frequently claiming that they have to "go check that out" when asked even the simplest of questions. Avoid this pitiful excuse for a business at all costs, unless you prefer to treat your pets like POWs in a third-world country. Don't confuse the single star for even minimal support of their scam. They only get it because they didn't get hostile and defensive towards criticism like that place in Abbotsford, which will remain un-named.

I saw these guys at the Pet Lover's Expo earlier in the month. Very nice people to chat with and…read morevery informative. They were one of the dime a dozen pet food places at the show, however, they had a more approachable personality compared to the rest.