Good to have when your pet needs help at night. Getting a little run down. Hope the new owners tidy…read moreit up a bit. Otherwise great.

The pricing for their services is more then doubled of that of their competitor. Terrible…read moreEstablishment

If you can go somewhere else, do yourself and your pet a favor and DO! This hospital is a major…read moremoney grab filled with incompetence. And make sure you check the charges On your credit card if you have no other choice than bring your pet there! they "forgot" to pay my 850$ deposit back and if I didn't call about it, they certainly wouldn't have chased me. Yikes

I had a great experience with Dr Beltran. My havanese had eaten some cake that was covered with…read morefoil. Her stomach was bloated like a football and she wasn't urinating. Dr Beltran assess the situation and offered a few options and we decided on the least interventional but supportive care. She never tried to convince me to do anything extra. Great vet!!!

Three weeks ago our dog slipped out of his collar, ran across the street and got hit by a car going…read moretoo fast. The driver kept going. My son witnessed the entire event. We rushed to the AEC - they immediately opened the door for us, brought a gurney and helped us with our dog. They started CPR. Their staff was compassionate, calm, and provided us the necessary information in a very supportive way. In the end, our dog passed away. They did all they could to help our dog, while also helping us through this traumatic event.

Absolutely amazing. Such caring and sweet people working there. And my dog felt so comfortable.read more

Even though between the time we checked in and the time we left....nearly 4 hours had passed by…read more I'm still going to rate this place a 5. Here's why...... This is an Emergency service. This means you seek them out in a case of an Emergency. Meaning no other options are viable ones. Meaning you need to be seen despite any and all other factors. Including waiting. You have no other option. No other choice. So, you wait. To get done. What you need done. For the Love of Your Pet. The place has plenty of free parking. In Vancouver this is unheard of and we instantly appreciated it, especially in a time of distress over our Kitty. Once we entered, it was a bright, spacious, clean and welcoming environment. A coffee/tea station, kids area, 2 well maintained bathrooms, reading materials, comfortable seating, soothing radio and a water station. blankets, pet water bowls and beds are available upon request. The staff and Dr.'s are immensely knowledgable, helpful and friendly. Our Kitty had pain, got examined, treated and we left with medication that is, as we speak helping him tremendously with his condition. Thank you, Mountainside.

from the moment I walked in and Saroud checked my injured dog in the service was fantastic. There…read morewas no wait time. Saroud was helpful and kind. We saw the technician Erica and she was very kind, thoughtful, knowledgeable, completely competent. I was mainly looking for advice and not treatment, as I can book in with my own vet tomorrow. This kept the cost down. We did not interact with the vet but Erica provided a report back from the Vet. I would highly recommend them.

This is an over priced facility that preys on the weakend state people are in while worried about a…read moresick loved animal that is part of the family. Veterinary services have become bloated and unafordable for most people. With inflated fees for routine tests in Canada that stateside cost under 100.00 we pay 1500 for same panel of virus tests. The gross markup and greed is making pet ownership for the average family harder, and for those who do have pets to be able to afford proper care for pets, then as it trickles down making it hard for breeders to afford routine testing. Its simple greed, not caring for animals. Then the industry craps all over the affordable animal hospitals with petty complaints, while big hospitals go unchecked for dirty rooms, uninformed consent, neglectful care. The wrong people are getting into veterinary medicine because something has been lost in the translation of love for animals and the grossly inflated costs of rountine proceedurs. At least here they offer specialty services, thumbs up to that but thumbs down to the inflated costs of care

I'm not sure what's happened for us with all our dealings with Boundary Bay that makes our…read moreexperience so vastly different from the others who are raving about it, but we haven't had a single good experience at this animal hospital. Last year we took our rescue there during a serious emergency. Getting any information from them at all during his ($14,000) stay was an exercise in frustration during what was already an extremely stressful time. Getting a phone call for an update, or getting any information from reception, or even when we arrived to take our boy home at the time we were told to be there and then forced to wait three hours... The whole thing left a terrible taste in our mouths. Then last night, I took our little puppy there (there was no other option as Fraser Valley was full) as he was suffering from an ongoing vomiting episode. I thought maybe this time would be different. Reception failed to outline what I should expect upon arrival - I was asked to call when I was in the parking lot, which I did, and when I brought the puppy inside we were rushed back outside to do a Parvo test (which I already knew he didn't need). The rectal swab was absolutely bungled by the person administering it -- zero bedside manner for a small puppy being held down in a parking lot while someone jabs something in the general direction of his rectum. Eventually we were invited inside after shivering in the parking lot, waiting for the results to be done, and the puppy was whisked away for vitals while I filled out their horrible iPad intake form. He came back and we settled in to wait. And wait. And wait. We waited for three hours before I finally asked reception approximately how much longer until we might see someone. I was told another 2-3 hours, and at this point it was 4 am and both the puppy and I were absolutely exhausted. The room we were abandoned in was filthy: filled with animal hair, dirt, and as my puppy was sniffing around the room, I noticed a lone forgotten turd underneath the doctor's chair. When I informed the receptionist that we would not be waiting another two or three hours, she said since only vitals were taken, we were free to go. And then chased after us in the parking lot, saying that no, actually, since they ran the Parvo test that would be A HUNDRED AND THIRTY DOLLARS. For a test I didn't ask for, we didn't need, and was only performed (and poorly) at their discretion. Nobody ever came to check in on us. Nobody ever came to give us an update. When we checked in, we were not made aware of the wait time; I certainly would not have subjected this little guy to a six-hour wait in that environment when he was already sick. I'm truly very happy for all the people who have had wonderful and transformative experiences at this hospital. I have not been able to share in that good luck. While I of course understand the concept of triage, being given the courtesy and respect of updates and some semblance of actual care would make all the difference for someone like me, whose case is admittedly non-emergent but still extremely stressful and anxiety-inducing, especially after the experience we had last year with this same place with an extremely sick dog. When people are coming in worried and stressed, the very least a place that purports to care about us while charging a premium can do is to remember that we (the clients) are there with our beloved pets (their patients) because we want to do what's best for them. This is a hard time for all of us - for our sick pets and for us, aching for them. To be shown into a disgusting room and forgotten about, to be ignored, to have to fight for the barest whisper of information or dignity... that is an insult to us and to our furry family members.

Brought our sick little poodle to Intercity Animal Emerg. We are grateful how kind and caring the…read morestaff were to us and our pup. Also, the doctor took extra time to talk to us, answer all of our questions and explain the xrays in great detail. The next day we received a follow up call from the hospital to ensure she was still doing well I am happy to have chosen this hospital for our beloved pet that is now on the mend! Def recommend this hospital! (Plus 2 lovely cats that greeted us)

Amateur team, I believe had good intentions didnt ask any questions about my dog, not even name,…read moreage, or breed. Then proceeded to make matters worse for my dog's issue instead of taking the appropriate actions which they would have known if they had bothered to listen to me or ask. Very rude Indian doctor, unprofessional and clearly doesn't care about animlas, money focused rather than client care driven, I would not trust that man in a dark alley. The vibe there is a facade, nice looking lobby, shitty service. Gave two stars and not one because they saw me at short notice and the young receptionist did try her best to help, they were just not professional enough for my standards of care. I walked out and never looked back, made an appointment with a trusted and reputable non emergency vet. I'm confident and glad of my decision to leave before they further injured my dog.

1 1/2 years later and I am still so very heartbroken!…read more One year anniversary and I'm as devastated today as I was then. Shame on you for your incompetence! DESERVES ZERO stars!! Do your research and follow your gut instincts- IF NOT the outcome can be devastating! Update: this so called clinic located in Chilliwack BC would have received all paperwork and information from a reputable clinic we had found as well as from Boundary Bay Critical Care, not once did they reach out or show any concern for the horrendous care they gave and actually had the audacity to continue emailing even after we asked them to stop due to the death of our fur baby... disgusting! Word of CAUTION .. your pets deserve better! Originally I gave this business a 5 star rating based on the fact that we were taking our dog in for non invasive services such as nail trims and picking up his food and insulin over the last couple years. Our dog needed a glucose curve test done once a year to ensure it was the right dosage especially since he had one issue of hypoglycemia, unfortunately our regular vet clinic was short staffed on doctors so we decided we would try a clinic where we believed the vets were qualified....we were wrong. Dec 16/24 our dog went in for his glucose curve test. Our dog had been on a dosage of 7 units twice a day for over 2 years with only one time issue. This clinic dropped his insulin down to 2 units twice a day and backed that decision up with he was most likely in remission which was not correct and a specialty animal hospital with internal medicine veterinary specialist said they have NEVER seen this in dogs only cats. Between Dec 16th and Dec 26th we took our guy multiple times back to this vet clinic with concerns of how he was acting..increased urination which is common with untreated diabetes to be told that it was our fault including that our 7 year old granddaughter must be giving him treats.. she has grown up with our dog and knew the dangers of snacks / treats that can happen with diabetes .. let me reiterate our dog was diabetic for over four years and it was controlled, and we have detailed medical records to show. Dec 27th we took him to different vet clinic and asked Family Vet to send over his medical records which took multiple calls requesting them and hours before they were received and when I reviewed the records on our dogs last time being seen by the "vet" he made a note that I declined physical exam ... first of all I assumed since we brought him in multiple times between Dec 16th - 26th that when he being examed by the vet and having blood taken that would be part of a physical exam. The new clinic accessed and stabilized him so we could make the trip to Boundary Bay that specializes in urgent care. He was diagnosed with pancreatitis, fluid in his tummy that required an NG tube and blood sugars that spiked or dropped dangerously low as they struggled to get his insulin to regulate which is hard to do when the pancreas is not functioning properly. He was finally stable enough to come home Jan 2 with medication for nausea and pain, feeding and pain management schedule of every three hours and glucose sensors which we had to change every two weeks until March 21st. From the time he was released he was under medical supervision by an internal medicine team and it looked like he might make it however all the damage that was done starting Dec 16th caught up to him and all of us and when we had exhausted all options we were left with the most humane choice which was to have him put to sleep. What we were left with is the heartbreak of the loss of a beloved family member, thousands of dollars in vet bills and ashes.

These doctor's are amazing and do more than anyone knows. Because they don't brag they want to help…read moreanimals. As a young single mom working a couple of jobs with no money our cat got it in a fight with a raccoon and was bleeding everywhere my children were losing their minds and said they were taking scoops to the vet and I said tell him your mom can pay 100 dollars they were confused. Our cat was there for three days two drainage tubes and we left with all the medication I paid $100 They have been our vet ever since kind loving and honest

No one visits a vet ER for fun but while my purpose in being at Pet Emergency Center was stressful,…read moremy experience there was outstanding. Every staff member I encountered was kind, friendly, patient, and helpful. One thoughtful woman went out of her way to bring a bowl of water for my dog (who was not the animal needing care but could not be left at home alone). The doctor who saw my injured cat was generous with his time, answered my questions thoroughly, and had a good sense of humor. Staff members did their best to make sure I did not miss my return ferry and even gave helpful advice on where to find a decent latte at the crack of dawn. When it came time to pay I was expecting a bill in the mid four digits- after all, this is ER care at 3am on a weekend- but the total was shockingly low! I even asked if they had forgotten to add in his bag of meds! The fact that affordable, quality emergency care like this exists is deeply heartening. Winston's eye is, knock on wood, healing well and the care he received was top notch. Thank you so much, PEC team, for helping to make sure my chunky tabby doesn't turn into a pirate.

DO NOT BRING YOUR PETS HERE!…read more If you care about your animals' health, find somewhere else... anywhere else. My young son and I drove an hour with two very sick kittens to get to Pet Emergency Center, and the entire experience was an absolute nightmare of incompetence and utter disregard for animal welfare. Upon arrival, the receptionist, Natalie, asked us to wait in the car, in the cold, so my kittens wouldn't expose other pets. That seemed reasonable at first, but we were left sitting in the car for 3 hours with zero updates, while watching multiple animals who arrived after us get taken right in. When I finally went back inside to ask for an update, Natalie moved us to an exam room, assuring us the vet would see us soon. Instead, we were left sitting in that room for another hour and a half. By this point, my kittens were severely ill and terrified, exhausted from a long car ride, stressed by the unfamiliar environment, and rattled by the constant sound of barking dogs. After waiting nearly 5 hours total without ever seeing the veterinarian, I had no choice but to leave just to get my sick, distressed animals out of that chaotic environment. At best, this is horrific time management and gross incompetence by Natalie and Dr. Graffie. At worst, it is a complete and intentional lack of respect for ill animals and their owners. Keeping a parent, a child, and two critically sick kittens waiting for nearly five hours without a single check-in shows an alarming lack of compassion. Save yourself the heartbreak and take your pets to a clinic that actually cares.

I am so grateful for this hospital. Everyone was amazing. From the super lovely ladies at…read morereception, all the technicians (extra love to Jason from Gus), the very thorough Radiologist Mason Wanamaker, the lovely Dr. Elise for wiping my tears and responding to my texts, my most favourite human these days- maybe possibly ever- Dr. Bernard Seguin for working his surgical magic to save my boy. Yes, it's expensive, definitely way more than I expected, aaaaand I may have cried a fair bit, but for me, worth every single penny. I cannot thank them all enough.

The care our eleven year old pup received was outstanding. He was diagnosed with mast cell tumors…read moreby our regular vet who estimated he had one to two months. She referred us to VCA in Victoria where Oncological Surgeon Dr. Seguin said surgery was not an option and offered chemo treatment with Palladia. Medical Oncologist Dr. Bowal carefully monitored Ollie's bloodwork and weight, helping him to stay active, bright, and happy for over a year. When Ollie's time to go came, Dr. Bowal, Techs Eva and Matt, and Manager Sarah were astonishingly kind to Ollie and to us. They are all exceptional. My family and I are grateful to them for their skill and kindness. I should mention that this level of veterinary care is expensive and that it was largely covered by our pet insurance with TruePanion, which I highly recommend to all pet owners.