In concept the shop is great and geographically located in the best location, however the service is impressively poor. I'm not referring to the quality of the work by any means, the products are "ok" not great but would be more acceptable if you had people with a soul helping you.
I went there last week and got 3 moss handbag arrangements, which came out nice and the receiving ladies loved them of course.
Upon arrival, I was greeted by a woman who was flustered and busy making one small vase arrangement with a "hi" She was bothered that I was there on a Sunday and didn't have the courtesy to look at me while I figured out what I wanted. I told her I had 3 birthdays at the same time today and I want 3 little arrangements that are all the same to bring to Brunch, what do you suggest? She said, anything. I said any suggestions? She said, you tell me and I make It, anything. I said, I'm not sure let me look around and I found the moss bags and I said how much would It cost to make arrangements in these, and her response was, how much do you want to pay? I said I don't know they are small, how much would something nice cost? She said, It doesn't work like that, you have to tell me. So, regrettably, I said $75 each. She said, ok yes that's good I can do It for that. Come back in 30 minutes.
After I came back for them, she charged me, I was expecting to leave a tip on my card however, there was not an option and the second I put the card in, It said approved for the amount. No pin or questions asked, so I said,oh how can I tip you on this? (because I believe in tipping even on impressively bad service, to give incentive to maybe be more kind to me next time) and she said, you can't. So she then asked me for my card again, puts It in the machine for me and asked me how much I wanted to tip, I said $10 and she ran the card for that amount. I don't recall a thank you but, Fine. Weird, but fine. Flowers were nice, I left, gave the flowers to the ladies they loved them, and one of the girls saw the Epicure sticker asked me to describe the lady that made them, laughed and asked me how rude she was, she told me her horror story we laughed and moved on.
When I left last week I saw fig trees I liked and went on the website today and saw that the store delivers so I called the store to order the 3 trees to deliver to my house, and the same employee answered, bothered of course and said, "hang on" yes that's how she answers the phone. "Hang on" so I waited then she came back to the phone and I said hi, you have some fig trees I'd like to purchase. She then said "hang on" puts the phone down (on a counter) calls some other woman and says "someone wants to buy something" well after a 19min (as logged in my iPhone) conversation telling me she doesn't know what size the planters are, she thinks they are 14" but they maybe 10" and a few other comical exchanges, I gave my credit card, which she came back to the phone later to ask me for again, and then another time after It didn't go through because she repeated It back incorrectly. I don't know when the trees are coming, but I'm sure they will be lovely and this employee was half a degree warmer than the other. But, the final goodbye was her tryting to upsell me moss for $29.99 telling me how great It will look without even asking me where I'm putting them or what I'm putting them inside.
I would first work on basic manners, then customer service, then if both of those are at least somewhat understood you can mix in something advanced like an upsell but to be completely honest, they can't even greet you in the store or answer the phone, so everything else is rather ambitious.
I suggest some coaching and development if you care about your business, I've just read your reviews, you know, and if other people know including the people I'm gifting flowers to know, you know. And in closing, the quality of the work is not that impressive to deal with the misery of the process of getting plants. You're a flower shop at the end of the day, don't you think It should be a happy place?
$600 spent in about 10 days wasn't a bad client, in my opinion read more