I'm a new patient looking for a primary dentist and was hoping to schedule an appointment. However, I wasn't sure if my dental insurance was accepted, so I asked the receptionist if they could help look it up for me. Unfortunately, I was told to figure it out myself through my health insurance provider, and they refused to assist me further. This was very surprising and disappointing, as I've never experienced a dental office turning me away simply because I didn't know my insurance details offhand. In my experience, staff are usually willing to help clarify coverage so that patients can receive care. This office came highly recommended, so I was really hoping for a better first impression. Honestly, it felt like the staff only want to deal with certain types of people--and that's incredibly disheartening. read more

Unprofessional office staff and owner dentist can't be reached when there is a problem.

These guys are great. From the time you walk into their beautiful offices in a restored historic building ... you know you're in the right place. Great staff great teamwork. They actually all listen to you. Is it because we're in a small wonderful high standard town of Redlands? They know how to treat customers with sati and results. Great pricing too ! My new dentist is my best friend ! No BS here honest and professional I give them 100 Stars Thanks Guys ! read more

I used to complain about the worst situation by saying "it is worse than all night at the dentist ". I can't say that anymore, I have spent 8 hours waiting for the appointment I had. The dentist was so rough my face was swollen and bruised black and blue for a week after my appointment. read more

I've been coming here for years. I am very happy with my dental care and cleaning. Natalie my RDH is great and always does the best cleanings! Dr. Kwong is also great and says I have healthy teeth and still no cavities. I like to hear that. I look forward to my next cleaning. read more

I highly recommend coming here and always look forward to my dental visits! Dr. Kwong and Megan are so great! They are so personable and always give the best care! read more

I'm so happy with this dentist office. I recommend them to anyone looking for a new dentist. I made an appointment with Dr Jung. I used to go to her father that is also a dentist. The appointments that I have made I never wait more than a few minutes to be seen. They are organized, nice and get the job done. I'm a very happy patient. read more

Experience counts as for the patients. Everyone is nice and helpful. Reasonably priced as well.

I highly recommend Pure Gold Dental for all your dental needs. Dr. Kwong is an amazing dentist and you'll definitely want to ask for Michelle to be your hygienist, it was actually an enjoyable experience, something I would never expect from visiting the dentist. The staff in the front were accommodating and helpful, especially with booking appointments and getting seen. I look forward to my next visit. read more

Been coming here for at least 7 years. Natalie is so incredibly sweet and as gentle as can be every single time. I actually don't mind going to the dentist. Dr. Kwong is also very professional and thourough. I'm usually in and out of the office with an hour for my cleaning. In 7 years I have never had a bad experience here. I wish they were open a little later in the evening but other than that I have absolutely no complaints and I would recommend this place to anyone. read more

I had a horrible experience at Redlands dentistry, so I came here off of a recommendation from a colleague. It's been 3 years, and I can't say enough about how great Dr. Vines and his staff are. I've had a couple of fillings replaced and done here, and Dr. Vines is always gently and makes sure he checks in on how Ii'm doing every step of the way. It's hard to find a good dentist, especially when you have had bad experiences, but I have no qualms about going here for anything dental related. The lobby is nice, with refrigerated water and comfy leather chairs. The staff are friendly and helpful, and appointment times are kept within 5 minutes of the scheduled time. Even after the appointment, the payment person who helped me was clear about the charges, insurance, everything. The rooms are clean, each with its own TV and comfortable dental chair. They even pull up your xrays in the same room to go over any questions. read more

I've had a terrible experience with dentists in the past but Dr. Vines office is so amazing! I drive from Corona and will never go anywhere else. I pay my insurance extra to be able to pick my dentist just so I can go here, it's worth it!!! Been a loyal patient since 2011. read more

Kandice has been my hygienist for years. She is professional, kind and very thorough. Always gives me great tips. Would highly recommend.

Pure Gold is amazing at what they do. Dr. Kwong was very polite and gentle. I had a chip in my front tooth and he said that it would be no problem to fix. He fixed it in less than 5 minutes! I saw Michelle as my hygienist and she is amazing! My teeth have never felt so clean! I would recommend them to anyone who is asking for a place to get their dental needs taken care of. I will definitely be back! read more

I like to start with, no one likes to go to the dentist but my experience was painless. I can't say enough great things about this dental office. The front office was very accommodating, took my insurance and answered all of my questions. Caring Dr.'s along with the Dr. Assistants everytime I' m there. Highly, highly, highly recommend this office. Won't go anywhere else. read more

They are very professional. The work I have had done so far has been excellent at a reasonable price. Their officers are very clean , Set inside a very beautiful building. I would definitely recommend read more

Our family started seeing Dr Vines back when he was across from Smiley in the old house. He was the closest dentist on our insurance and we lived in Yucca Valley. Since we are a family of six, we visited Dr vines office quite regularly, and began to look forward to sightseeing around town as well. When it turned out we needed to relocate, we knew right where we wanted to move to. That was about 16 years ago, so I guess we have been his patients for 20 years, give or take. I just returned home from my zillionth dentist visit. I'm getting older now. I having more dental problems. I usually see Dr Kwong the past few years and this visit was just as prefect as all the other visits I ever had to Dr Vines office. You just won't get more professional dentistry with more caring people anywhere in this area and possibly in the greater LA area. If you're looking for a dentist, stop looking. You're done. read more

If I could give zero stars I would! The staff here like many people have said before are very rude and inconsiderate when it comes to issues that they are responsible for. I was wrongfully informed that my next eligible cleaning would be on a certain date, only to late find out that the front desk was wrong, and I was charged, despite this being their mistake. In addition, I was charged for a service that I did not ask for, but instead something that they had forced on me, even though the dentist barely glanced at my teeth, claiming they had thought I needed periodontal work when I have never been told that before, and I take very good care of my gums and teeth. My teeth are in very good condition and I make sure that I go through all the routine cleanings that I need. I see that other people have had the exact same problem of being charged for services that they did not ask for or have experienced horrible customer service like I have. Look elsewhere for a dentist!!! Please take my advice and avoid this place. It seems very nice in the beginning, but they are deceitful and rude people. read more

Nice digs, friendly staff, willing to apply treatments that fit your budget, have no problems with them going on 7 years. read more

Pure Gold Professionals in Dentistry - Lobby - General Dentistry Near Me - Redlands, California

I love the back office and the staff, but just had a really negative experience with the front office. My daughter who has been suffering for two days just called the office to say she would be ten minutes late for a 1:40 appointment. She is a nurse and was having a hard time leaving the hospital. The girl who answered the phone was extremely rude to her and informed her that she was the last appointment of the day, so no, could she come in tomorrow?!!!! Needless to say she will be looking for a new dentist office, I was upset because I urged her to go, too bad such a nice dentist has such a rude front person read more

This was our third visit for orthodontics treatment and so far everything is great! The dentist, Dr Hawkins, we knew was great but the staff (front office and hygienist are awesome too). Everyone is friendly, and explains what they are doing to my daughter as well as myself. Dr Hawkins always has a big friendly smile! He spends time with my daughter talking to her. Service is great. The building is OLD but nice. I really like how the ortho office is decorated- surf / beach feel...very relaxing. The insurance portion has no been any issues. Simply completing paperwork and they bill my insurance. I pay my share monthly- have lots of options like direct debit, phone pay or online. Very happy so far! read more

Dr. Vines and his staff is amazing! I don't mind admitting I'm not a fan of any dentist. But they really put me at ease. I got great care. I highly recommend them. read more

I've been coming to Pure Gold Dentistry for two years now and have always received excellent service from the doctors and staff. I've had work done by both Dr. Vines and Dr. Kwong and I find them both to be very professional. I am someone who is terrified of any dental work and I put it off as the last thing to do. The doctors were very gentle and the dental assistants always calm my nerves. I've had my teeth cleaned by different hygienists, but Joann really stood out for me. She was very friendly and made me feel at ease. I definitely recommend this dental office for your oral care. read more

I have read some of the other one star reviews and I am surprised to see that they have experienced similar problems as I have, meaning this must be a recurring issue that they have. I was also the incorrect next time that I would be eligible for a cleaning to be covered by my insurance, and only later did I find out that the lady at the front desk had made a mistake. However rather than taking responsibility for the mistake, they basically told me, too bad, this is your responsibility and that they had done nothing wrong. I was charged for the cleaning meaning that I would have to pay out of pocket. What do they think I pay for insurance for? I explicitly asked to know when the next date that I could schedule a cleaning for that would be COVERED by my insurance. The manager Carla is very rude and unhelpful as well as she also said that it wasn't their problem and that they act "in the best interests of their patients" but honestly, I feel that they are in it for the money. Also another note, avoid the dental hygienist Joann, she was very rude and rough, making for my cleaning experience to be very uncomfortable and unpleasant. read more

Back office staff is just wonderful however, Jackie from front office does not have much PR skills, she is short and little rude, annoyed that I do not understand her answer and annoyed she has to take time to explain my bill, so this one star goes to her (why even one?) and the other four to back office. It is sad to see a good place like this has the front staff member at a lesser level than the dental services provided... read more

I took my 1 yr. old in a couple of weeks ago for a same day appointment. I was so happy they were able to get me in that morning! Everyone was so nice and really took great care of us! They were very accommodating and made my baby feel comfortable while examining him. I was able to hold him in my lap while he watched Netflix! It was awesome! I would definitely recommend them to anyone looking for a Dentist! read more

Pretty awesome dental office with even better staff! Everyone from the front desk to the dental assistant were a pleasure. Dr. Kwong was very knowledgeable and the procedure was quick and painless. I would recommend Pure Gold to anyone living in the Inland Empire. read more

This was my first visit to this dental office. My expectations were surpassed! I was seen by Dr. Erin Stephens. She was great! What a professional! I was treated with kindness, and caring. The best part was the cancer screening exam which felt more like a comfy neck massage. Dr. Stephens is the best dentist I have ever been treated by - hands down I would recommend her to all of my family and friends! The staff was courteous and professional. My appointment started on time with no wait. The office is clean and aesthetically pleasing. Five stars all the way! read more

Best dentistry in town. My whole family goes to them. Very friendly staff, great doctors & professional hygienists. Worth the drive from Upland to Redlands. read more

I don't have dental insurance so I pay out of pocket. I went to this dentist 6 months ago and had xrays and a cleaning. I went today for a six month cleaning, which is usually about $100. When I paid, it was $175. The receptionist said it's an extra $75 because the dentist checked my mouth (for literally 30 seconds). They didn't tell me about this extra charge. As a cash patient, they should let you know beforehand what the fees are, especially when I didn't have to have the dentist look at me for a cleaning. When I spoke with the office manager, she basically said It was my responsibility to stop them before the dentist opened my mouth. That it's not their policy to explain charges and I'm out of luck. She then explained that I'll also be charged for the dentist fee next visit as well because it will be one year. I asked if she could credit the $75 for this time and she said no. I told her I wouldn't be back. She didn't care. I guess they don't care about customer service or customer retention. You just lost a potential lifelong customer and got a bad review. Not good business Gold Dental. read more

My daughter and I had a really bad experience here. I rarely write reviews, but my daughter had an appointment at this dentist office last week and we were greeted by a very polite blonde young lady, "Tanya". She was very kind, as my daughter explained that she is fearful of dentists. She took the time to reassure my daughter and eased her fears. There's a dark haired woman that works there, Carmen? Karla? This dark haired woman was so abrupt with us. The blonde gal was working quickly and with such a genuine and warm smile from the moment we walked in until we were at the front desk and discussing what the dentist had recommended and discussing my daughter's potential next visit. The dark haired woman sat beside the nice, helpful blonde lady as she was helping us to understand what the next visit would entail and she (Karla/Carmen) barely looked up at us... she was too busy belittling, speaking down her. Maybe she was training? If she WAS training, she was speaking in such a demeaning manner with the blonde, so much so, that it made us feel uncomfortable. She embarrassed this lady and she clearly knew that she was embarrassing her. It was clear that this carmen/Karla woman was just trying to rush us out while Tanya was taking the much appreciated time to make sure that my daughter (and I) felt comfortable and informed. It made my stomach uneasy to see someone so kind, helpful and informative be treated so badly. We observed her treat other patients like cattle...she was very abrasive and quick to shove papers in front of other patients, basically, "here, sign this", here's your next appointment and not even a smile. We did see her very preoccupied standing near the desk on her cell phone texting then discussing her personal business out loud in front of us and other patients with other employees. The dentist we saw was very nice and thorough, we liked him alot, but we definitely won't be returning with the way that that dark hair woman treated us and treated the sweet gal that made us feel so welcome. The office is nice, clean and the dentist is very good, but I hope that the owner and management at this office realize how downright mean that woman is. She's bad for business. It is a busy office, but she should spend more time being friendly to the patients and their families. I have seen other reviews on here about the same thing, that she makes patients feel like all that is important is collecting their money. She's so abrupt. I run my own business and if one of my employees behaved like her, she'd be gone. Who stands around in front of patients on their cell phones then rambles on to coworkers about their personal business?! As much as we like the dentist and the lovely "ASSET" Tanya, we won't be returning to this office. Go in, sit back and observe how uncaring and rude she comes across. We called the office last week and told Tanya why we won't be returning... she tried to get us to come back in. We appreciate it, but the level of unprofessionalism on that woman's part is UNACCEPTABLE and we will be calling and/or going in and speaking with the office manager and the dentist why we won't be returning to this office. Our neighbor who referred us here recently stopped going to this office as well due to the same reasons. Someone should give that sweet lady Tanya a pat on the back for working so efficiently and kindly all while being treated very badly by the rude, dark hair, abrasive and unprofessional woman. read more

Staff is very unfriendly. Dentist are only present for seconds and do not pay attention to your needs. They are very hard on the teeth causing much pain. All of my work has been done needed to be re-done because of errors on their part. My teeth still have achy spots from their work. I would not recommend this place to anyone- not even my worst enemy! Be sure to stay away!! read more

Patient for 2 years. Staff can be somewhat rude, but Dr. Vines always seemed nice and I trusted him. However, I ended up going to another dentist because of a botched procedure at Pure Gold. The new dentist uncovered some really shoddy work performed by Dr. Vines. It was so bad, the new dentist even wondered if Dr. Vines was intentionally allowing the problems to go from bad to worse. So I have to accept that Dr Vines is either not up to par with his work or is dishonest. Either way, I will never go back. read more

I have been seeing Dr. Vines for almost 20 years now. He as taken great care of my family and I. My children now see the pedodontist at Pure Gold and love her as well. The assistants are amazing and have always had good experiences with my cleanings. The office is beautiful and very clean. Can't say enough good things! read more

I've been going to Dr. Vines for about 15 years. I've had nothing but good experiences. Their staff is pleasant and knowledgeable. He's installed caps and crowns. Always a perfect outcome. I wouldn't use anyone else. It is worth driving up from Orange County. read more

I've been seeing Dr. Vines since I was a kid, and have nothing but great things to say about him and his staff. They do a wonderful job, their prices are more than fair, and they're all around great people. I recently had the pleasure of bringing my daughter to see him for the first time, and she loved the experience. The assistant played "frozen" music for her and explained everything they were doing. Now she's at home playing dentist everyday. :) Wonderful office!! read more

I recently ended a long journey of dental work with Pure Gold and I have to say that my experience with BRIAN W. KWONG, D.D.S. and the amazing staff made it enjoyable! The fact that I can say enjoyable may come to you as a surprise considering I had severe resorption and had to have 3 of my front teeth taken out and implants placed! I was so nervous about the whole procedure but Pure Gold pulled in all the doctors to assess my situation and tackle my case together, which made me feel amazing and really well taken care of. Dr Kwong was so sweet and friendly and always positive and patient with me and the best thing was the day I had my extractions, which was very painful, he called me personally on my cell phone to check on me that evening! The Girls at the office became my besties (9 months of working together) they were my cheerleaders and so wonderful and made the experience that much better! I can't say enough about the professionalism, the amazing chair-side manner, the laughter we had, the moral, emotional support and most importantly the results! My teeth look so natural and my smile is beautiful and I have a healthy mouth. Thank you guys so much, miss you a lot but love my teeth :) You rock! read more

This used to be a great place but in the last few years Dr Vines does less and had Dr Kwong to all the work, Lucky me needed upper dentures. Dr Kwong put them in and it has been nothing but a painful night mare. After the first set was sent to the lab for final alignment and returned they didn't fit and was told they were the same ones. I know my mouth, they were so reshaped I could'nt even close my mouth. I was sent out to try to adjust for a few days. When I got in the car and looked at them I marched right back in and demanded new ones. I had to threaten to call the Operating Eng union who pays them and they agreed they were wrongly made and made me new ones. The new ones are no better and I had to go constantly back and forther to there office for so called adjustments, which by the way they charge the union for every visit. I told Dr Kwong they didn't fit right I have constant blisters in my mouth and his last remarks to me were you picked them. I have been going through this for a year and they had the nerve to charge me my co-pay for the year. I was told to come in again and I said so you can charge the insurance again and was told all visits are included when adjusting the dentures. So I went in and that's why they are charging me a new year co-pay so they can charge some more. There work quality has gotten poor and their atutitude is no better. read more