Love this places ambience and private pedicure area. But these add-on prices are getting…read moreridiculous. I should not have to spend 80 dollars for the most basic option pedicure, just because i get french and gel, especially considering the how quick they try to get it done and skipping steps. Also please fix your machines to wear we can tip on our card payment. Thank you.

Yelp asks, "What could improve?" Everything- from lack of hospitality to insane upcharging and…read morenickel and diming. I had only been here once last year and thought the tech then didn't seem overly friendly, but chalked it up to her not knowing me. I returned yesterday out of convenience, which was my mistake. Had I visited Yelp first, I wouldn't have ever visited this business. The entire appointment felt rushed. When I sat in the pedicure chair, I noticed a dirty straw that clearly had sticky residue on it lying on the arm rest table, which made me question how well they clean and sanitize, but I dismissed thinking maybe it was overlooked. I got a toe polish change and fill in and was in and out in less than an hour and a half. I had implied on arrival that I wanted the gel on my toes soaked off only to have them be drilled anyway. The girl showed up with a suitcase of tools, did the work, and hurriedly escaped to her next client, leaving me feel like I was in the Atlanta airport. I asked how tip would be split since I was paying with card and would have two techs for hands and nails and she promptly told me I could only tip via Venmo or cash. Most places do this to avoid the fees from credit cards, but I was charged that fee anyway- also without being forewarned, which businesses in TN are supposed to disclose and this salon did not. I have never been told I can't use a card to tip. It felt very strange and unprofessional. The next tech hurriedly arrived, rushed through doing my hands. I already had a nice shape to my nails, but did need them shortened. I was charged for both a cut down and a reshape. Huh? They were already in the shape. So, you effectively charged me $10 to shorten my nails. Ridiculous. I was also charged to remove the gel from my toes for $5, $36 for the gel polish change, and $10 to put acrylic on two toes where the nails were splitting - over $50 for gel on toes and didn't even get pedicure service. Perhaps this salon would do better to inform of all the miscellaneous fees. $123 before tip for not even getting a full set nor a pedicure is highway robbery. Way too much nickel and diming going on here. I've been to many salons in the last year from travel and none left me feeling as unwelcome and taken advantage of as this one. I'm shocked they didn't charge me for the plastic cup they served my water in! I walked out and it felt like they didn't care if I walked out and never returned. Not the way to do business when there are as many nail salons in the entire block from Poplar to Mendenhall, Sanderlin and White Station. The only positive I can give is that they have a large selection of nail colors and brands- but you can quite literally go to Gloss and get a comparable selection, which is where I should have gone to begin with.

Second time coming and it's a pleasant experience. Everything is clean and the staff are friendly…read more Services are as described and there like that they do not shuttle you through like cattle. Vibe is chill and laid back as most nail salons are. Hannah, Hailee and Henry were great nail techs, knowledgeable and attentive. Affordable prices and the quality and time spent was well worth it! I wouldn't consider myself a regular nail person, but this place has made a returning customer of me!

VSL Nail Spa is part of the VSL franchise, with this particular location opening around May 2025…read more Since it's still fairly new, walk-ins are welcome and you're likely to find an available nail tech without a wait. The salon is located in a shared strip with ample parking, so finding a spot is easy. Inside, the layout is clean and organized -- manicure and express stations are on the left, while pedicure chairs are on the right. There's an impressive color selection and displays of trendy nail designs throughout. The salon also offers waxing and eyelash extensions in private back rooms. All the equipment, from the manicure tables to the plush pedicure chairs, was clean and modern! Tony, my nail tech, was fantastic with both my manicure and pedicure. He's incredibly detail-oriented and professional. Would I come back? Absolutely.

Lauren is my nail tech. She's a jewel. She's very friendly and easy to talk to. She always makes…read moresure the massager is on for my chair. I'm a senior citizen. I walk with a cane. She helps me get my shoes back on. She always offers me whatever I want to drink. She has such a sweet disposition.

Always love the atmosphere and pedicures plus the loyalty program at Gloss. I usually get the Gloss…read morePedicure and it's always great but it had been a while since I went, and this last time it was disappointing. My technician dropped the hot stones and instead of getting me a new set, she rushed and finished quickly. She also didn't speak well enough English to understand my request. So if you go, you can just hope you get an experienced technician who doesn't rush.

I have used Vo's for years. The techs are so nice, and the atmosphere is calming. And my nails…read morealways look great!

Always friendly and happy to find a smaller place. I've been several times for pedicures and have…read morealways been pleased. Never have to wait

My time at this nail salon was probably my worst ever. I came in on 6/18/2026 for a pedicure…read more Because I asked for a classic pedicure (the cheapest one), they immediately treated me like less than. I wanted to try French tips on my toes for the first time and asked the tech, Thomas, for advice since he has the experience. He asked to cut my nails "a little" and proceeded to chop off a massive amount. When I asked him to add acrylic to elongate the big toe so the French would look right, and to do the same to my short pinky toe, he refused the pinky and kept the big toe the exact same short length. Thomas completely rushed through the service--he barely scraped, used zero lotion, and the acrylic didn't even make sense. To top it off, the way he told me the price felt like he was insinuating I couldn't afford it. The way he spoke to me was more dehumanizing than anything. I explained all of this to the male manager and agreed to stay to let a tech named Emma fix it, which I appreciated. However, the nightmare continued the next day when I came back to get a full set. Even though they knew I was upset, they assigned me the exact same guy, Thomas, to do my full set. They gave me $20 off to make up for his terrible service the day before, but the overall energy here is just garbage. Thomas is incredibly unpleasant. He rushes, and when you express that you don't like something, he gaslights you and talks to you like you're crazy. I told Thomas and the female manager that my nail shape looked odd, like they were standing up. Instead of trying to find a fix, they shrugged it off and said, "Well, it looks normal to me." I am the one spending my money and the one who has to wear them, but my feelings didn't matter at all. When I pointed it out, Thomas literally snapped at me, saying, "You can't see that it's flat on your nail? You can't see that well?" It is completely rushed--they just want to do it and get you out. To make matters worse, I decided to get a color change on my toes today because I ultimately hated the French tips after yesterday. They charged me $30 for a polish change. Their menu explicitly states a polish change is $18. Charging me $30 after I just left their salon crying and upset the day before is absolutely crazy. The work itself can look fine, but they treat you like crap. You go to a salon to relax. You cannot relax when people are ignoring you, gaslighting you when you say you don't like something, and making you feel like you can't voice your opinion because nobody is going to listen. I work hard for my money and I don't have a ton of it to throw away. Having to spend my money on something I don't even like is not cool. I will never return.

Needed an appointment before vacation as my normal tech wasn't available. Googled and found this…read moreshop not far from my home. I've seen several FB posts in the past so I was comfortable proceeding. Very easy to book via their site. No wait upon arrival. Very clean location. I was paired with Leilani as my tech and she was fantastic. We chatted the entire time about so many things. She is a sweetheart. She did an amazing job on my natural nails. She provided exactly what I requested. I would visit again.

I rarely leave reviews, but this experience was unacceptable. One star is too much!!! Timmy is…read moreclearly skilled at doing nails, but his attitude made the entire visit uncomfortable. He was rude, impatient, and physically pushed my hand while working, then became visibly upset when my polish smudged. I even felt the need to ask if he was okay because of how tense the situation became. No customer should feel unwelcome or uneasy during a service they're paying for. The overall environment was unprofessional, and I will not be returning. I cannot recommend this shop--especially to people of color--based on how I was treated.

(04/14/2026) I visited this nail salon for the first time today. Since I had never been there…read morebefore I had a few questions before deciding if I wanted to purchases services there. The Tech politely answered all of my questions before getting started. The pricing for my full set with French tips was good,but the professionalism was outstanding. It was also pretty relaxing because there is music instrumentals playing popular soft rock and soul songs. Definitely planning to go again soon.

Sadly another salon which falls short in quality , nail tech barely touches the cuticles and rushes…read morethru everything else. My nails were dry and not completely polished , why pay someone to make them worse.

I used to go to this salon all the time, but I stopped because I felt like the services requested…read more(mani/pedi) were rushed. I went again today, because other salons were crowded, they weren't. My pedicure was rushed. Basically let me feet soak 3 minutes, quick rub of the pumice stone, moisturized, painted and done. NOPE! This was when I decided to Never go back. My manicure was also rushed. I had to remind the nail tech (Kim) that she didn't finish cutting my cuticles or attending to my nail bed, she argued with me that she did. I had to remind her she only did 2 fingers on my right hand! I don't have time or patience for a quick slap of paint and lotion on my hands and feet, for them to feel like that is quality service. I was the only person at the salon at the time. There was absolutely no reason to rush through my services. Don't waste your time going. Sad, because I loved this place at one point. I will never go back again. Their customer service has gone downhill.

Warm welcome at the Neuvo salon. The owner went out of the way to treat me like a VIP. I had a blow…read moredry with Kim, good service and high quality Kerastase products to make your hair shine. Will gladly be back.

I first started going to Neuvo to have my hair done by Zac Williams. Now that he is no longer…read morethere, I feel free to say that I'll never step foot through those door again. The stylist there are all so RUDE and pretentious.The whole aura of that salon is just plain awful. A salon should be warm, welcoming and inviting but instead it's tense and you feel constantly judged while having your hair worked on there. The stylist talk crap about each other the whole time, it's like nobody can turn their back. I've been there when the owner comes through on several occasions and she is so impolite! She doesn't greet people or make anyone feel good to be there, just walks around with her nose in the air. Zac and his work made it all bearable to continue coming back, but I'm so happy I no longer have to feel uncomfortable during a time that's supposed to be relaxing and positive. I hope more people feel open to sharing how this salon makes them feel.

We both had pedicures. It was a decent experience. They weren't very busy and we walked in and were…read moreglad they could service us pretty quickly. Prices are as expected. The vibe is laid back and chill. Will return if in the area needing pedicures.

Literally the BEST nail salon. I drive 40 minutes just to get my nails done there. Great service,…read moregreat prices, large offering of variety! Very fancy like, clean & comfortable. Definitely the Palm Royale nail salon of Memphis ;) IYKYK! Letty is my favorite girl-tech there! 15/10 recommend! They serve bevies including mimosas(if you drink--I don't) for FREE!