I was not given the correct change by the clerk at the store I received almost $100 less change than I should have received

Not a good place to do business. I signed up for a card with 20 bottles. When I came in to get more, they had no record of my card. They were rude to me and acted like i was trying to steal water. They said I need to find my receipt before I can get water. This was a total waste of time, the worst part is how the staff treated me. They could have spent more time looking into the file. I will be refunding my water card read more

I was a customer for many years. Service used to be great. However, when I decided to stop getting bottled service they were rude to my wife and declined to refund me for the bottles I returned after I finally ran out of water. Got the run around and the owner cowardly let the kid who was running the shop when I went in tell me that there was no refund pending. They can keep their $40 so I don't have to deal with them again. read more

I have not had any issues with PWS - we have been using them for years to supply our drinking water at work. If we are running lower than anticipated, I simply call them and get a special delivery same day or early next day. They deliver every week; delivery drivers are always polite and friendly. read more

My name is Terry Fagan. I have been going to this store for almost a year now to get my co2 canister filled for my soda stream. The price was less than Walmart for not only the co2 but the machine I bought. I was so impressed by that I bought another one for my daughter. I just found out that they will deliver the co2 exchange at my house if I have a minimum of two. The service is always quick. I am now going to get a water cooler set up for my office and do my co2 exchange right from work. read more

I've been a longtime customer of PWS but recently had a problem with my water. I emailed them and Chase Trellert, the owner's son, promptly emailed me back with an apology, a reason for the problem, and a solution in the form of an upgrade until the problem is solved permanently. Based on some poor reviews, I wasn't expecting much but I am very impressed with the excellent customer service I received today. read more

Awful customer service. I recently received a bottle that was leaking and damaged my floors. I called in and spoke with chase and mike ;neither helpful, and was told that no responsibility would be taken. Not only were they not compassionate for my situation they were completely unhelpful as well. No one made any efforts to offer seeing the damage or replace the faulty product, we were just told that once it crosses our door it is no longer their responsibility. They were rude and defensive when discussing the situation and in the end had no concern for losing a long standing customer. The last words from mike before we hung up were " no matter what happens I wouldn't be happy and they are not responsible for faulty bottles"......excellent way to make a negative situation worse. I would not recommend dealing with this company unless you enjoy condescending words when problems arise. Very disappointed that we wasted 8 years of loyal business to a company that could care less about long term customers. read more

Odd billing method. Overcharged for water not delivered. Had to make a special trip to the store to get my credit for empty bottles. Office personnel argumentative. Would not recommend this store. read more

I ordered water from this store for a few months. My calls were not returned after water delivery was initially made. Twice I had calls inquiring if I needed water the following day, I called back and left messages that I did need water...again my calls were not returned. I ended up contacting them on an online form and asked them to cancel my service as nobody had shown up when I thought they would and no call was made back to me to arrange a delivery. I had a call back saying they had a problem with my credit card but I had no call or message about it so I didn't know. I told them I would have just used another card had I known. Anyways the water was delivered after I paid so everything seemed okay again. But the following week I had a call from them asking if I needed water. I phoned back that day and left a message. I assumed someone had heard my messages and twice now nobody showed up on the delivery day. When I called to request the bottles and cooler be picked up so I could move over to another company after the second time this happened and after weeks of my calls being ignored....the person I spoke to was rude and hostile to me on the phone. I was blamed for not answering my buzzer (yet they rarely answer or return calls). I told the man I was speaking to I had waited around for the delivery as I didn't know what time they were coming and did not hear the buzzer so had decided to move over to another company. I asked him to call me a number of times when they arrived if I didn't answer the buzzer as it was a quiet buzzer and sometimes I can't hear it... but nobody called me on my phone to let me know they were downstairs. He told me they don't call customers on deliveries if they can't reach them. I said I have my phone on me nearly all the time so someone could have reached me there. The guy (Chase I believe his name was) said to me in a very hostile and rude tone "for the record if you have your phone on you 24/7 why didn't you hear the buzzer then...doesn't your buzzer just go right to your phone?" He began getting very argumentative. I didn't want to continue he conversation but he tried to keep me on the phone arguing with me. I didn't know what he was talking about. I have a buzzer that's attached to the wall not on my phone??? I told him that wasn't how it worked in my older building. Anyways I know I wasn't being rude to this person, angry or mean to him. I simply had told him I didn't think this was working out for me. Yet he was very rude to me. I actually ended up hanging up on him as he was seeming he just wanted a fight. I was a paying customer and have rarely had such dysfunctional customer service from any company in my life before. I don't know what their problem is or why they take zero responsibility and on top of that are being mean to their customers...but seeing the previous reviews I suppose they don't care how they treat people in general and that is just very sad. I would highly recommend not using this company especially if you're a single woman or an older person and you don't want an angry or hostile man coming to your door. Maybe he would be less rude to a guy but I'm not so sure. read more