Preston, from Your Guy Plumbing did an excellent job last year in repairing our sump. We have an…read moreolder house with the sump in the basement and it was not working properly to drain the water. Preston and his helper completed a repair of the outflow pipe and installed a valve; so that we have had no further problems with it. He advised we continue preventative maintenance because we have a lot of trees and the roots get in the drains. When I first called Preston, he was a bit busy due to the holiday season. I had no emergency, so I was able to wait. I could have hired another plumber, but I completely trust Preston to the recommended maintenance work that is required to prevent any future problem. Trust is very important because most quality plumbers with camera equipment charge about the same amount for a house call + time. However, some will take a lot more time to do the same job. He also knows the system in the house, so I waited until he was available. This year we only needed a fairly routine removal of roots blocking the drainage line. Preston and his assistant Valentin were quick and efficient. First diagnosing the location of potential problems and then working hard to remove some large clumps of roots that were blocking the inflow and also the outflow. I was very pleased to see the roots they removed and I look forward to trouble free drainage during an upcoming rainy spring. Thanks Preston and Valentin.

Very professional. We needed our water main replaced. We received a detailed quote that included…read moregetting a permit from the city. They arrived promptly on time and got to work right away. There was minimal disruption to the landscaping even though they had to dig. The trenchless system wouldn't work for our situation. They cleaned up every day. Now we don't have to worry about a water break in the main line for at least 40 years! I would highly recommend them.

Fast, friendly, well priced. Extremely good communication…read more Happy customer and highly recommend

We had Matt and Mike replace our hot water tank last week. They arrived on time worked fast and…read moreefficiently! Very pleased with the work! Will definitely call them in the future! We also appreciated Matt's honest and very helpful professional opinion about a slow leak we have in one of our bathrooms. Thanks guys!

I just used Drips & Drains again recently to solve issues regarding a leak behind a drywall and a…read moretoilet that flushed automatically every 10 minutes. Melvin helped with the initial investigation. I decided to just replace the toilet as all the bolts were rusted heavily. The installation of the toilet by Melvin was nicely done. Micah came to continue the investigation. Like a detective, he discovered the souce of the leak (a pinhole leak of a copper cold water supply pipe just before a T-junction.) It was a difficult spot to work on as there was a hot water pipe in front of it. I really appreciate their hard work.

I had plumbing installed for my trailer from the North Vancouver Drips and Drains, and paid $5000…read moreonly for another plumbing to look at the work letting me know the installation was not done properly, mainly the wrong size pipes were used. As a result, I had to go with Aurora Plumbing and pay an additional $3000 to have the plumbing installed properly. I informed Drips and Drains via email and I heard no response. Consequently, I will be taking this to small claims court to get my money back for plumbing done incorrectly.

They did an excellent job installing our water heater. The team was fast, professional, and left…read moreeverything clean and tidy. We're very happy with the service and would highly recommend them!

We recently had work done in our home for some odd jobs with plumbing. We found out they have since…read morepartnered with a new company that does furnaces and fireplaces too, which is great as they mentioned they stopped those services briefly last year. Marlin and Chad were wonderful, very nice men, and extremely professional. Showed up the day of for a leak and replaced my faucets next day. Thank you North Shore Plumbing/Kirkstone Heating, we're happy to have all-in-one services for our home!

Great guys, quick and thorough. I had most of my copper replaced and am very happy with their…read moreprofessionalism and staying to get the job done once started. It started with a pin hole leak last year which they came the next day and replaced the pipe. They also found another pin hole drip and other areas that were corroding through and recommended I consider replacing all the lines within the next year. I was suspect of the pipes, with the house being 30+ years old but had been putting it off, so it wasn't a surprise. I have just now had them come back and replace almost all copper except a few ends where bathroom tile would need to be broken. They mentioned that the main lines, especially hot water were the worst and that the end of the lines would last longer. Their recommendation was to replace the ends whenever the bathroom is reno'd. I appreciate this trade-off as it saves me a lot of $$$, time and mess to not have to fix the bathrooms right now. I was very happy with the price. As well, I'd like to add that they were here at 8:00 every day and stayed till at least 4pm. And last but not least, they recommended a dry waller who is taking care of the patching. Nice to have my house back together so quickly.

Outstanding! Rob responded promptly to my text, and quickly understood what I wanted after a brief…read moreexplanation and a couple of photos. (What did we ever do before smart phones!) He set up an appointment, Ryan came when promised, did the work cheerfully and efficiently, and Rob stopped by just to meet me, since I had called him on a recommendation from a mutual friend. Great to do business with a couple of born-and-raised North Vancouverites who care about the community, go the extra mile, and were nice to my cat. I wouldn't hesitate to recommend them (and already have, to my neighbours).

Hitman Plumbing - One of The Best Plumbers in Town…read more Five years ago, Ryan, Hitman Plumbing helped my elderly mother to convert a bathtub into a shower and showed great kindness. A few weeks ago, Ryan provided his expertise to our 94 year old neighbour in the same building to do a similar conversion. Ryan was professional and completed the job in a very diligent manner. The job was very well-done and Ryan provided precautionary ideas to make the shower secure and safe. Our elderly neighbour and her family were very pleased and thankful to Ryan. At the same time, we decided to move our 92 year old mother-in-law to live with us so that we could take care of her and walk together with her through her last journey in life. One of the obstacles was to add an additional bathroom with a shower. We consulted Ryan, Hitman Plumbing and the work was begun promptly. Unexpectedly, our elderly was in and out of the hospital and passed away a week ago. Ryan was extremely patient, encouraging us to take the first priority to care and support our family. We were really grateful for his patience, understanding and empathy. From the planning till the job was completed, Ryan added on extra-hours and efforts, ran back & forth to buy supplies, providing excellent expertise. He is a very understanding, kind and honest man with great integrity. He takes every detail to heart and finishes the task quickly and to our complete satisfaction. Hitman Plumbing is absolutely reliable and trustworthy. Ryan is a very professional plumber with a great heart. We have no hesitation to recommend Ryan, Hitman who will do the job in an upbeat and skilful manner.

Ryan came to install my new bathtub, but left the bathtub very bouncy, find out no support…read moreinstalled in the base of the bathtub, then he installed my linear drain too closed to the wall, that my tile guy cant even install drywall without hitting the drain, impossible to install tile on top of the drain. He refuse to come back to fix those issues unless pay him 220 hrly rate. Then when other red seal proffessional plumber point out his errors in installation, he got upset and refuse to service me.

We have used Westrim for the past 15 years for all our home plumbing/heating repairs. They are…read morevery reliable, knowledgeable and professional. Their large service team is prompt, honest and friendly. We have used them for minor repairs and a major boiler overhaul. We have recommended them to many friends for plumbing/heating needs.

I called them to fix a malfunctioning toilet valve which took them only 15 minutes to fix and got…read morecharged for an hour and 45 minutes. I get the minimum one hour charge but don't understand why the additional padding of 45 minutes. It costed me over $300. Rip off! Also, they don't show up on time so be prepared to wait for them at least an hour as they claim they can't control traffic. Ridiculous!

Never answers the phone and not reliable. I wouldn't recommend to anyone as there are plenty of…read morebetter plumbers in the city.

Sam is amazing. He installed our new water heater many years ago, but he is still readily avaliable…read moreto help me with small jobs. Several times over the last few years (including today), I've texted him with a problem that I was having, and he promptly called me back and walked me through the steps over the phone to fix the problem myself. Help over the phone for free!. One time, he even took my call to help me literally during the Superbowl (our heat had gone out because of a fixable problem with the radiant heat). Incredible customer service.