I have dealt with insurance claims and restoration companies in the past for a flood (not PuroClean) and didn't really know how to gauge whether or not the restoration company did a "good job". All I know is that the process felt very much out of my control! The restoration company did things without informing me, I always talked to a different person and stories were different, and they seemed to be tied up with the insurance company. The big work got done but so many details were ignored. It was ok but, to this day, there are things that were never dealt with. Fast forward to two weeks ago, my friend had a flood in her home. I referred her to Grant and PuroClean because I had a chance to meet him through business and I was struck by how genuine he was in talking about caring for his clients, responding so quickly, informing them of the process, making sure the claim was handled fairly, and minimizing the impact of the inconvenience. I wish I'd had half that level of service during my claim. Grant didn't disappoint. He personally went to my friend's home and reviewed the damage. He gave her options so she could minimize the disruption to her family life and, specifically, her young daughter, and he was so honest about the work that was needed that he got less business out of it. I can tell you this is NOT my experience of other restoration companies. My friend was well taken care of and, even though the claim means little to nothing to PuroClean financially, he has followed up with my friend (and her landlord) on multiple occasions to ensure she's taken care of. I wish I'd had PuroClean handle my claim... They are just so genuine and honest and they are clearly experts that use their knowledge to make sure your claim is handled in the best possible way. I am grateful Grant was there for my friend. Impressive. read more

I don't post many reviews but this was one of those cases where great and honest service in an industry where the reviews all seem very negative warranted the effort to post a review. Wade owns the franchise in Surrey region but did our work on the North Shore. He was on time and the price he quoted was the price he charged. More importantly, I'm confident that the mold is gone from our basement and that our kids are safe. I would definitely recommend PuroClean based on Wade's service. read more

Amazing from the get go to completion, My Wife and I would highly recommend PuroClean. As stress free clean up as possible, the team headed by Peter understood the our concerns and accommodated us with all other needed trades in a very timely manner. Great communication!! Hope we never have to use again but if required they would be our very first choice! Peter and Silvana read more

Kevin came to my home for a consultation and was incredibly helpful. He spent the time to properly educate me on what he was looking for and what I could do to keep the moisture in my home, down. He was also very kind. Their service was very honest and their advice brought peace of mind. I would definitely call them again. read more

I cannot say enough good about Grant and his company, PuroClean Property Restoration. He came to our rescue twice when our basement flooded on two separate occasions. He made a difficult situation much more tolerable. We do not hesitate to highly recommend this company! read more

Great company very professional and good knowledge and problem solving. Grant and his team are top notch.