Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call…read morefrom the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric "snake" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

Beware of this company. I called them to fix a blocked toilet and was told the total charge would…read morebe $500. They also promised to provide a detailed report with photographs. After spending only about 30 minutes on the job, I later discovered that they had charged me $750 instead. I called several times requesting the promised report and photos, but never received a response. Very disappointing experience. I would not recommend hiring this company.

We had mold throughout our St Augustine condo due to high humidity (and a broken airco). Cisco and…read morehis team were able to remove the mold from every nook and cranny. Cisco is honest and trustworthy, and I was very pleased with his work. I felt like Cisco was cleaning our condo as if it was his own home. Cisco kept me informed of daily progress with pics and videos, and he always answered my calls. For the overwhelming job we presented to DMS, it was reasonably priced.

Cisco and his crew were fast, efficient, flexible and professional. Extremely well done job from…read moreset up to clean up. Will definitely recommend DMS Restoration to anyone who has water/mold remediation needs.

Airsafe was brought in to address a mold issue in my unit, specifically within the HVAC system, and…read morethe experience was extremely disappointing. They came out multiple times, observed visible mold contamination inside the ductwork, and still failed to properly address the issue. Despite clear visual evidence and ongoing concerns, no effective remediation of the source was performed. Instead, the situation was repeatedly downplayed, and proper corrective action was not taken. This allowed the problem to continue while I remained exposed to an unsafe environment. A bulk sample has since confirmed active mold spores within the HVAC system, reinforcing that this was not a minor or surface-level issue. The failure to properly identify and remediate the contamination raises serious concerns about the quality and thoroughness of their work. If you are dealing with a mold issue--especially within HVAC systems--I would strongly recommend seeking a second opinion from a qualified industrial hygienist or reputable environmental firm. This experience reflects a lack of proper follow-through and raises concerns about relying on their services for serious environmental health issues.

I just have to give these guys a shout-out because they did such a fantastic job for me yesterday…read more I was very concerned because I thought that I had black mold and needed someone to come to my new house asap. The entire team was so professional, showed up the next day and did a fantastic job on cleaning and sanitizing my air ducts and inspecting for mold. Also the price was less than most other quotes that I had gotten. I would recommend giving them a call should you need air quality assistance.