I rarely leave negative reviews, but I felt it was important to share my experience. My carpets were almost perfectly clean prior to ZeroRez coming out to my home, but I wanted to freshen up my carpets before putting my home on the market for sale. When ZeroRez was finished, my carpets looked like they had been through a war. Take a look at these photos and videos. None of these dirty spots were there before ZeroRez came to my home. ZeroRez made my carpets 1,000 times worse than they were beforehand. Absolutely terrible. read more

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My BIL was coming to live with us after surgery so I needed to get them cleaned and rolled up in the garage for possibly years. They were picked up and cleaned to perfection. I'm using two of the small rugs in the bedroom but the others will be stored. Great job Zerorez! read more

Zerorez brought my carpet, tile floors and rugs back to life. This was my first time using the company, and it will most certainly not be my last! I only have carpet on my stairs purchased from Home Depot with a lifetime warranty that is only valid if I have the carpet cleaned once a year. Originally, the carpet was the reason I contacted Zerorez. But you must spend $147 before they will come to your home. They mentioned other services, such as tile floor cleaning. No one had professionally cleaned them in several years, so I went for it. I was working upstairs in my office and received a few pictures from Anthony, the technician. I couldn't believe my eyes. My tile floors and rugs looked new again. Check out the pictures, and you will see the difference too. Anthony explained to me Zerorez does not use soaps or detergents. They use soft water, salt, lemon, and other natural cleaning ingredients. I highly recommend giving Zerorez a call for your floor cleaning needs! read more

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From my first call to customer service to completion of the carpet cleaning, I was impressed. Every person I interacted with provided excellent customer service and was professionally friendly and knowledgeable. Harrison (carpet cleaner) did an excellent job (and it was no easy task). Based on the customer service, competitive pricing and "job well done", I highly recommend Zerorez! read more

Our furniture is 10 years old and with the move, I knew I wanted it professionally cleaned. Dad had used Zerorez several times in the past and recommended them to us. Don arrived right on time for our time window of 3pm-5pm & John and I sat on the back porch and let him do his thing. I had mentioned that the one sofa had a faint cat smell- the one end of the sofa had been close to the room that had the litter boxes at our old place and while I am hard of hearing and my vision is shot- my sense of smell is crazy keen. He told us there was a specialized treatment for that, an additional $40 and it was totally worth it. I couldn't tell you how long he took to clean 1 recliner, 1 loveseat and 1 sofa- but it seemed pretty quick! We were advised it would take approximately 6-8 hours to dry. I can attest that there is no more cat smell on my sofa! Yay! Some of the stains just wouldn't come out- I am still trying to figure out how to remove or cover the stains- but the furniture is clean. What a relief! Fast, efficient, easy to schedule with and Don was great! read more

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I have been a customer for 10 years ... happy with the work. Recently had a service and now it is bait and switch company. I did my usally cleaning and at the same price as always qouated online. This time the new tech comes in and says we have to charge you more ... we are not a franchise anymore and corporate wants use to generate more fees. He stated, room was over sized after 10 years I guess it had grow in size ... also 35% the room is not accessible for cleaning they say it doesn't matter. Long story short ... this is a bad sign of a established company that does not care of the opinions of long term customers. As a footnote ... I tip the techs 60 bucks every service except this time, the tech paid the unreasonable up charge fee for me out of his tip. I do not recommend this company as it's customer service is now non existent. The new corporate zerorez should have a warning to its customers ...beware of the qouated price you receive, it will change on day of service. Goodbye Zerorez after 10 years! Hello Oxy Clean Carpet Cleaning. read more

We are an attorney's office and we arranged to have the office closed down for the carpet cleaning from 12 -2:30. When I had not even heard from anyone by 1PM I called the office. Was transferred to the business section and sat on hold for 15 minutes. Spoke to the person who answered and was told they could be there anytime between then and 3:00. Told them that was unacceptable and not what I arranged. He put me on hold again for another 5 minutes to tell me the person would be there sometime between now and 3PM. No apologies not trying to fix the issues. I told them to cancel the appointment I will find someone else. And I would be giving a review. read more

This is my second time using Zerorez. My first experience was so so. This time I had a different cleaning professional. Lou was an absolute rockstar. He very clearly cares about what he is doing every day and really enjoys it. It shows in his work. If you call Zerorez ask for Lou to clean your carpets. (Unless I am trying to schedule him again.) If you want your carpets cleaned properly this is the place to go! read more

Zerorez Jacksonville - Can you tell which side is before and after? - Carpet Cleaning Near Me - St Augustine, Florida

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My co-worker mentioned they had duct cleaning from Zerorez so I decided to give them a call and book, come to find out they were running a promotion ($50 off duct cleaning) so even better! I was squeezed in the next day with a four hour window. They did arrive within that window and even called before heading our way. Since my wife and I both work from home I was debating on if I should take a day off, but turns out they only needed to attend each vent for about a minute. What takes the longest is the cleanup of all the debris from the blowout, which still remains because that stuff gets everywhere. The guys that showed up were very professional and seemed to do a thorough job. There were four upsells though. The fogging ($100), anti-static air filter($150), whole home filtration ($1,000 +/-) and dryer vent cleaning ($?). To my surprise the two services that were not included was the dryer vent cleaning and removal of the air vent plate for additional cleaning/sanitation. The company I went with prior included those two things, and was less than Zerorez. read more

Zerorez Jacksonville - Carpet Cleaning Near Me - St Augustine, Florida

Moved into our new rental house and called zerorez for carpet cleaning. We only had 2 rooms with carpet so we decided to add the grout in the kitchen. I had no idea what color the grout was supposed to be but it was black! Check out the before and after photos, it's actually white! Felton was awesome and professional. He even asked if there was any area I wanted him to go over again and helped me move furniture out of the way to ensure it was all cleaned to my satisfaction. I love the way our tile looks now! Feels so much cleaner. Our carpets are almost completely dry, it's been about 7 hours. No weird smells lingering either. I definitely recommend zerorez for both grout cleaning and carpets. read more

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We needed our carpets cleaned so we contacted Zerorez, they were incredibly responsive, kind, and professional. We had our 1000 sqft apartment get cleaned in under 30 min. I would definitely recommend them to family, and or friends! read more

Absolutely easy peasy. For people like me who prefer online interaction, I found their online services easy to use and answered all my questions. The gentleman who came to clean my carpets was professional and delightful. Did a great job. Prices were better than most others I saw. Also, just as FYI- the price quoted via Yelp was the same as the price on the website and in local coupon mailings. read more

Colton Bassett from the Jacksonville office did a phenomenal job on our carpets. We were selling the house and needed carpets cleaned under a tight deadline. The carpets look brand new when he left and settlement went perfect. thank you Colton and zerorez team. read more

They are wonderful! Our guy cleaned everything well and efficiently. Our carpet looked much better. He was really good with our pets.

Hired zerorez because of their stellar reviews and I wasn't disappointed. Most other companies were booked for several days in advance because I called short notice. Zerorez was willing to swap a couple of schedules around in order to meet my needs. On the morning of, I received a call asking if they could come by 2 hours earlier than scheduled. The tech showed up on time, walked the house with me to understand what I wanted done and started work Immediately. After servicing every room of the house, he was done in about 1.5 hours. We chatted a bit, he was very friendly, settled up and he was done. The only reason I'm giving 4 stars is that, there was a bit of mess on the master bathroom tiles that I had to clean up after he left & the quote for the closets that I received over the phone was unclear and the service ended up costing slightly more than I expected. If I could give partial stars I would give 4.75. I highly recommend Zerorez. They did great work. read more

Professional, reliable, and friendly! A company with honest people. They came out because we requested air duct cleaning. After making their observations and spending at least an hour to check and double check... they said we don't need one at this time. Spent their valuable time and didn't make a decision to clean it anyways due to our request to get their monies worth. Walked away with smiles regardless and we are so pleased to have this type experience. We tipped because everyones time is valuable. read more

We were skeptical about all professional carpet cleaning options before trying Zerorez. We have tried big companies and diy via rental and even purchased our own wet vac. This was the absolute best experience we have had of all our options and with excellent results plus friendly service. I highly recommend trying them. You won't be disappointed. read more

Had my carpets clean today by Zerorez and my technicians Kendall and Harrison were very professional. A job well done and I highly recommend them. read more

Excellent service excellent results Andrew was top notch ! Have used them for four years always a pleasure to work with! Good deals , always on time read more

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First off let me say YAY!!!!We just had our rooms with carpet cleaned today. I called Zerorez a couple of weeks ago to make an appointment and the person that answered the phone (very pleasant) had something available on the day I requested. Being that close to Thanksgiving I was not expecting that. Alex, very professional was our Tech he called 15 minutes ahead of time to let me know he was on the way. He greeted me and ask what rooms needed the carpets cleaned. Alex also ask if there were any spots that needed attention, I showed him one spot well....it is gone (Thanks Alex!). To sum it up in my opinion Zerorez: -Excellent customer service -Great prices -Got the job done read more

This work is not cheap anywhere, but these folks are on it. The vehicle resembles a space truck with the latest environmental controls. But the people are very human and attentive. These guys are marketers and will show you a menu of add on services, but it's all done in a no-pressure approach. I feel like my system is clean and healthy and I had no hassles along the way. read more

I have used Zerorez for years. Other than one time, I got EXCELLENT service. I knew my carpet was clean. Recently had my carpets cleaned again. Disappointing job. I told the tech my dog died in the house which meant there were some bodily stains to remove. Two other stains that should have come out (and did come out before) are still on the carpet. The bodily stains may be gone, a little difficult to tell as it was on a carpet with black background. The guy came in was more interested in talking. I told him he had to get to work as I had a doctor's appointment. He was out of my house and on his way in 40 minutes. FORTY MINUTES. FAST. Too fast. This is the second time I got a less than stellar job. I do not have the desire nor time to have people come back to do a job a second time. They should do it right the first time. BAD NEWS ZEROREZ. Very disappointing. read more

Great experience with great staff!! Carpets look like brand new. Highly recommend this company if you are looking for someone who will be truthful about what needs to be done. They also try to use products without harsh chemicals when treating the carpets. read more

Our carpets definitely needed a good cleaning. We have never used ZEROREZ prior but had heard their advertisement several times. We had a scheduled appointment between 11 am-2pm. We really needed them earlier but knew there was no other appointment time today. The cleaner finished a job earlier and gave me a courtesy call to come on earlier. It was 2 hours earlier and it worked well with our schedule today. The gentleman , Corey was very courteous, professional and explained the process thoroughly. The job was great, done in a timely manner and when I asked questions they were answered. Corey represented your company well and professionally. Thank You . I will be using you again as needed. Keith J. read more

I hate using a company that advertises on the radio endlessly. I will say my experience using them 2 times has been nothing short of awesome - Great quality work. read more

Today, we had the pleasure of meeting Ammon, with Zerorez's air duct & vent cleaning. Both he & his partner were very professional, courteous & knowledgeable. They spent about 3.5 hours cleaning our air ducts (after some major renovations inside our home). They answered all of our questions before, during and after our cleaning. I had my AC maintenance done immediately following their departure and my HVAC guy was so impressed with how clean both our units looked... he took a screenshot of Ammon's business card to pass on to his clients! THANK YOU both for such awesome service!! Very impressed with the entire process and can't wait for Zerorez to clean my carpets next Friday. You gained a very loyal customer and I have a very big mouth... that's the best advertising you can get! AWESOME JOB! read more

I called and they quoted me $681 to clean a large leather sectional, two upholstered couches, one upholstered chair, and one area rug. The guy shows up and immediately starts the upsell for for fabric protectant. When I took a pass he proceeds to tell me the couch was too big to clean it for the price they quoted. I told him that I had other quotes and, despite the fact that Zerorez's price was WAY higher, I chose them because we had done business before but that for $681 I was NOT paying an additional penny. He supposedly called his office and said they declined to honor their estimate. I politely excused him. I will call one of their hundreds of competitors who want my business and who will honor their word. Waste of time. read more

Highly professional and they work hard to get even the tough stains out. Carpet looked great after one treatment. Highly recommend.

I have no problem with the quality of the work that Zerorez provides, I think they do a great job. However they have been to my house numerous times over the last few years. I asked to have both carpet and tile cleaned, and they gave me a quote, they know the room dimensions. They quoted $600, when the tech showed up he said, well they underestimated the house and it is $713. Like I said, I am not upset about the service they provided, it is top notch, I just don't like getting told the price would be one thing and it is 20% off. read more

The 2 young men Dale and Keating came out to clean my elderly mothers carpet. These young men were so nice, polite, and the carpet looks absolutely wonderful! Zerorez cleaned her carpet as a community service, which is wonderful. My family has always used Zerorez and they are consistently clean, polite, and do a wonderful job cleaning our carpets! Thank You so much Zerorez! Kaye Hansen, Cynthia Hartman read more

Extremely friendly and knowledgeable staff. Technicians Collin Clark and Dale Taylor we're prompt and professional, put on shoe covers and wore clean uniforms, introduced themselves before entering my home. Kept asking if I had any questions and if I was satisfied with the results. Told me about the material my carpet was made of, stuff I didn't even know. I could tell they really were proud of the service they provide and were as excited as I was to see the visible difference in my old carpet. My home smells clean and fresh now, and the carpet was dry to the touch in @4 hours, with no tacky soap residue. We won't use anyone else. read more

Great service as always. Timely, professional and expert cleaning job. Highly recommend this cleaning conpany

Super nice guy that came out to clean our carpets. They also had a good deal going where If you bought three rooms you got one free :) will use again!! read more

I dropped off two Oriental-style area rugs in early February, letting folks there know that I needed them back today before our moving van showed up and unloaded the heavy furniture where the rugs needed to go. I wasn't very happy when I showed up this morning to learn that rugs weren't quite ready, but props to Zerorez for finishing the rugs and Dave the owner personally driving them out and reinstalling them before the furniture arrived. The rugs themselves look really good (especially for never having been professionally cleaned in over two decades). All's well that ends well, and I'll use Zerorez again. Everyone makes mistakes, but not everyone tries to make it right. Zerorez did. read more

They were very friendly and professional. They cleaned 3 standard rooms and one oversized room for us and at a very reasonable price. My only gripe is that a week after getting cleaned, our master bedroom carpet already smells like feet again. Maybe it's too far gone and it's just time to replace the whole thing... read more

I would never use this company mainly due to the fact that one rainy evening while driving home from work one of their vehicles (318B) was cutting not only me off in traffic, but speeding excessively and switching lanes. I called the office and left a message asking for a call back in regards to this. No response, ever. If they have no regard for this, then I have no use for them. read more

I used to be involved in a carpet cleaning business, so I am always on the lookout for the proper equipment and training of operators. When I saw the promotional pics for Zerorez, I knew I had finally found the best! Truck powered, don't use your electricity or water, and exceptional cleaning. Ramiro showed up an hour early and woke us up, which was no problem, as I had missed his call 30 minutes earlier! Very friendly and safety conscious. Will use them again as needed in the future, and would recommend them to anyone! read more

Zerorez did a great job cleaning our carpets. They arrived on time and called ahead. Dale was polite and respectful and explained everything he was doing. They cared for our house well. I would use them again without hesitation. read more

The carpet in my parents' house hadn't been cleaned in awhile and we were preparing their house for sale- our agent recommended Zerorez and I am extremely fortunate to have been referred to this company. From the start when I called to see about getting onto their schedule, I was impressed- I spoke to Savannah first and got a quote and asked if there was a way I could send pictures of the carpet before confirming the appointment so they could maybe see if it was beyond help / if there was anything they could do for it since it was so dirty and so old. I did email the pictures, hoping that maybe it was just a huge layer of surface dirt and nothing ground into the carpet because my parents didn't walk around all that much and weren't tracking mud in and out or whatever. There were some areas that furniture had covered and had discolored the carpet as well. Savannah called back and said she had talked with one of techs and they could absolutely make the carpet look better. I was realistic and she understood that I knew it obviously wouldn't look new or even remotely new - just way, way cleaner- so that a buyer could come in and not have to rip it out right away. I can't imagine any company being more flexible and adaptable and polite and kind to me when I was trying to schedule this carpet cleaning around the other work being done in the house and around my flight back home. Every single one of those girls with whom I spoke on the phone - Becky, Lisa, Savannah - were so nice and were absolutely amazing working with the schedule and the changes. The timeframe for finishing the interior paint kept changing - and changing again - and changing again - so I had to change the carpet cleaning date multiple times as well as my flight. The last time I had to change it was actually the day it was scheduled to happen - the painters had promised yet again that they would be out the day before - yet they were still there. And when the tech Brad called to advise that he was on his way and I told him that the painters were still there but were leaving soon, he said it would be a far better result for cleaning if we rescheduled again because his hoses would scrape the baseboards and he didn't want to stir up any dirt or dust onto fresh paint. He was also so polite about having his schedule disrupted - he just wanted to do a good job and his communication and honesty was excellent. The bad thing is, by the time I knew we needed to reschedule Monday, all of the slots to get the carpet cleaned before my flight were gone - I had rolled the dice, trusted the painters and lost. And the house was going on the market the very next week - sure my parents could have met Brad and paid for the cleaning and locked up afterward and all, but I really wanted to see this through for them and finish it up. Somehow, this team literally bent over backwards and worked us in for Wednesday so I could bump my flight back another day and fly home on Thanksgiving. Brad is very energetic and very enthusiastic about the Zerorez system of cleaning - he took time to explain the difference compared to ordinary cleaning methods - the truck-mounted steam / cleaning equipment is impressive and it was obvious that Brad has years of experience using it. He took extra time to protect the corners of the walls with heavy plastic bumpers and took extra time cleaning some spots that were more heavily trafficked and where my parents' feet used to land in front of their recliners- that was obvious- and when he was finished, you couldn't tell the difference in those areas compared to the rest of the carpet ! My parents and I were absolutely thrilled with the way the carpet looked after Brad finished. They said in all of the times they've had carpet cleaned, it has never been this clean- and I will have to take their word for it because we have never had to hire carpet cleaners - we have tile and hardwood. Brad left some special booties for us to use to cover our shoes while we were finishing up cleaning and doing other work in the house. He said if we noticed any spots that appeared after the carpet dried, to call them and he would come right back out and make it right - there is a 30 day guarantee. The house was listed the week after and we got multiple offers the same night as it started showing. And I don't know if we would have even gotten one buyer with the carpet looking like it did before Zerorez came out- it was super bad and the appearance of the carpet would've raised questions about the way the rest of the house was maintained. Major appreciation and a million thanks to Becky, Lisa and Savannah for being so friendly and understanding and flexible and kind to me all of those times we talked - and for working us into Brad's schedule when they did so I could tuck this in for my parents- and to Brad for being so cool and sweet about having to reschedule on the fly that afternoon. read more

Great customer service! The first cleaning was was not up to our expectations but the company sent another tech to redo the carpets and we were pleased. read more