A decent family-run franchise that has served me well these past few years. No complaints.read more

My package was dropped off here and their opening hours during the week didn't work with my…read moreschedule. 40 mins past closing time on the weekend I realised they're closed! I still tried calling and to my surprise they answered! I explained the situation and the gentleman was kind enough to stay and wait! I got there and couldn't find my ID. I was able to confirm the tracking number and provide another form of identification and I was able to collect. They went above and beyond and I am happy they did. 5 stars!

I have always had fast and efficient service at this location. I recently tried other copy stores…read moreto get some copies done. Other stores gave me a huge headache and made my project seem like a huge problem for them. Not UPS. My project was not a problem at all for them, and they completed it quickly, too. I was really thankful that John helped me. After feeling frustrated by my treatment from other copy stores, John assured me my project was easy for them, and he was polite and respectful to me. I think this store is a winner if you want your work done fast and with people who are polite.

What can I say more...if I could give more stars I would!…read moreJay is amazing! John too! I knew these guys from their Cambridge store, which they have recently sold - so off to Kitchener I go! I have done so much work with Jay, he is incredible. Plenty of print work for my business, with his background in graphics, making business cards etc he has helped in so many of my projects! Thanks guys for helping with all of my random projects over the past 5 years. Looking forward to many more with you! Always the best! I highly recommend them for any of their services! Jay you're the best!

I went there on Christmas Eve afternoon to pick up a parcel that UPS had tried to deliver the day…read morebefore. The parcel wasn't there. They took my name and said they would call if it arrived. Later that day, the store personally delivered the parcel to my house.

From the owner: The UPS Store Waterloo provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.

ZERO stars. Misinformed me at the time of shipment. My package went into limbo. I had to pay twice…read morethe fee to get it back. And when I called there was no empathy just "Sir, everyone knows that there would be additional fees." THE WORST. This is for the store at 50 Charles St in Kitchener

CUSTOMER SERVICE SUCKS!!!!!!!Been trying to get my money back for 6 weeks on a package they…read more"FORGOT" to give the delivery driver. So it never left there store on time been hearing they are going to e-transfer 4 times now the owner there never sent it. UPS head office just contacts these guys to get help and that's no help because the owner is never there to help. Call the store everyday to talk to this "owner" the girl there rudely says "not here hangs up the phone on me".So my last time using UPS ever!!! This store ruined it for me continuing to us them. GO TAKE A CLASS AND LEARN SOME CUSTOMER SERVICE SKILLS!!!! 6 weeks of my time wasted already!!

The worst shipping company ever to ship with and to deal with. I can't believe they still exist…read more They are an absolute joke. They never take accountability for anything. NEVER use this shipping company

This is UPS sorting depot is where packages go to die. Waited 35 days while a delivery sat here…read more Why? They didn't unload it. Apparently their motto is, "If we get behind, we only unload new stuff." UPS corporate, hire a new manager here and give them enough resources to succeed.