I'd love to give this company more stars for the wonderful woman who was always on my cleaning team…read more(Vania) -- but I just can't let the company take credit for one good cleaner. If you hire Willow Maids to clean your house, you'd better be sure you have ALL the receipts for ANYTHING you've purchased in your home that you care about -- these cleaners are very rough in their handling. In the short time I used this company for bi-weekly cleanings, they broke a ceramic box in my bathroom, the handle on the dishwasher, the ceiling "cover" on the ceiling fan unit; I noticed many times that my antique cameras were roughly placed back (they are "set up" for display and their "stands" would be knocked over), and I ended up having to HIDE my glass statues from my travels because they broke the pièce de résistance: a hand-blown glass statue that I purchased while on vacation in Rome. As in, Italy. OH, and then they tried to HIDE the fact by putting it back "together" so it looked as if it weren't broken!!! Do you know what I got in "payment" for said priceless item that can't be replaced? 3 "free" cleanings and some super-strength industrial glue to "fix" it that has a TON of warnings (I still haven't used it to fix the piece because I'm afraid of chemical burns or growing a second head from using it in an unventilated area). Not only that -- and yes, I STILL kept using Willow Maids after all that because I liked Vania so much -- but the cleaning wasn't all that great. In fact, after they broke the ceramic box, I found sharp shards of it in my carpet TWO DAYS LATER. Obviously not great with vacuuming... ...I stressed the importance of dusting when I first hired them -- the owner assured me they'd be thorough. Well, at first they were, but as team members changed and the revolving door started swinging, the dusting and attention to detail started to slide. I'd find entire areas where they had not only NOT done a good job; they hadn't dusted at all! Shame on me for keeping this shoddy company after all this happened. That's my fault. The straw that broke the camel's back was when I called to see about reimbursement for the ceramic box they'd broken -- I bought it at Target YEARS ago, and of course it was discontinued. When I researched a comparable replacement from the same design company/manufacturer, it came to about $35.00. Well, holy hell broke loose when I suggested that amount to the owner, who told me he'd give me $9.99 and not a penny more -- since that was the last findable price for that exact piece online (again, NOT manufactured anymore; that price was a discount/liquidation price). When I expressed my disappointment and mentioned other things that were going wrong with the cleanings, he cut me off rudely and basically insinuated that I was trying to get money out of him -- as if this were my ruse, that I "broke" things and then blamed the cleaning people! I fired him just as HE was "firing me" -- as I was asking if I still would get my $9.99 refund he HUNG UP ON ME. So, yeah. Long story short: don't hire Willow Maids.

Very disappointed in Willow Maids. 2 stars because they were able to come on short notice. I called…read moreand spoke to the owner for just over 30 minutes when making my appointment. We went over how dirty my cabinets were, the baseboards, how many cobwebs in the house, etc. I was super excited about the detail. I mentioned that the last time the house was professionally cleaned it took about 2.5 hours. He said something about how other companies maybe aren't as thorough as Willow Maids. I also explained that we have 2 pets so there would be pet hair to vacuum and I was assured that wouldn't be an issue since they have such great vacuums. I bought a deal for 4 hours for $99 - I only needed the main rooms - kitchen, bathroom, living room and dining room - cleaned. I expected that they'd be able to do a super deep clean since they had 4 hours and I didn't need the whole house cleaned. I want to note that I pre-cleaned the house so that they would have more time to focus on the details - like baseboards, dusting, etc. Cleaning day comes after 3 emails reminding me of my appointment. 3 cleaners show up without calling first like they stated they would. I work from home and was on a call so I had to run out and meet them and let them know I only needed the few rooms done and that I'd be available if they had questions. Just over an hour later they tell me they are finished. I mention that it was quick and I tipped them as they were on their way out the door. After they left I looked around and was immediately disappointed. They did not wipe the baseboards, did not move the ottoman to clean behind it, there was still dust on the lamps and the light fixtures in the bathroom. There was still dirt in the bathroom floor corners and I couldn't tell if they washed the shower wall or the fixtures because there were still water spots on them and they were not "shined" like their website said it would be. They also did not wipe the tile wall next to the toilet. I immediately wrote an email to the company expressing my disappointment. I received a call not long after from the owner, the same person I talked to to make my appointment. He looked at the GPS and noted that I did not get my 4 hours cleaning time so he would refund me for the time I did not get. He also mentioned that the cleaners noted I had a lot of pet hair and I also had 2 rooms closed off that I didn't need cleaned. The pet hair was not an issue, it was everything else they missed. Plus I had already given them this information when I made my appointment. I explained how I didn't think they cleaned the shower walls and he went on and on about hard water and how it might need to be steam cleaned which was extra, however I let him know while he was talking that I was rubbing the spots off with my hand so I didn't think they cleaned it. I also mentioned the wall by the toilet only to be told they don't wash walls. I would think that the tile area around the toilet would be cleaned but I guess not. I received lots of excuses and finally I just gave up on the call. When my husband came home I told him I had the house cleaned and as he wiped the dust of the lamp with his finger, he said "it looks the same as it did when I left this morning". Overall this was a complete waste of my time and money and next time I'll just take the time to do it myself.

They did an excellent job in our home in Forest Lake. It was my mother's home and there were things…read morethat had been neglected for years. The team worked very hard for several hours, paid great attention to detail, and were very responsive to our instructions. This company will be my go-to for future cleaning jobs.

Had a disappointing experience and ultimately did not use Your Clean Home's service…read more Initial estimate came back $80-$150 scheduled to be done on Sunday. The price, I'm told, is based on how dirty things are, to be judged once they are there. I get messaged on Sunday they would not be making it and we reschedule for 10am on Monday. Monday 10am comes around and it's a no-show with no communication. Then I get messaged at 11am that they will arrive at 11:30. When she arrives an hour and a half late - just one person to do all the cleaning - the price jumps to $180 and there is now a $15 per pet surcharge that was never mentioned or asked in the prior conversation. I ask how, if $150 was the upper end for super dirty (which our house is no where close to being), we're at the max end of the scale already. She says that it may just look clean, but it could be really dirty. At this point I politely decline the service at $180 and she politely leaves. My suggestions for a better future customer experience would be: 1) Be upfront with additional fees. If you are going to have surcharges for common things like pet ownership, ask or mention that when giving an estimate. 2) Don't give a wide price range and then put the customer on the spot to pay you even more than the maximum you quoted. 3) Rescheduling on the day-of is frustrating but understandable since there are unforeseeable circumstances. Rescheduling to a new time you yourself proposed, no-showing, and then messaging a new time an hour after you no-showed is unprofessional.

I needed to sell my house, I hired them to help me make it tour ready. They did an amazing job…read more There was a few places I didn't think could get that clean. I don't write reviews much, but I can't thank them or recommend them enough.

Overall the Krispy Klean team did a good job cleaning our home. We requested a deep clean, but…read morereceived more of a general clean and organization of our clutter. They were very responsive and got us scheduled quickly. Also, we have dogs and a toddler, so they used safe cleaning products.

DO NOT HIRE THESE GUYS !! WASTE OF MONEY AND DISRESPECTFUL !…read more My 95 year old grandma had these people out to clean her carpets. They charged her 30 dollars extra to clean a spot that needed extra attention. The guy didn't even put effort in to clean the spot in the living room, you can still see the spot the same as it was before he came out. The carpet after he left was so wet you could see puddles from your foot prints. They also advertise an offer of 10% off for seniors and he did not give her this even when she asked about it while he was writing up the invoice with her. Worst of all he opened her refrigerator without asking and tried to take a canned drink for himself and when my grandma said something about it and told him to get out of there he said "I need something to drink" and was rude about her not having a beverage for him after she offered him a glass of water and he said no to it. Absolutely awful experience and do not recommend giving this company any of your hard earned money.

Not a pleasant experience from start to finish…read more Originally set an appointment for Friday between 2pm and 4pm. I know this was made for Friday because when I was on the phone making the appointment I remember them repeating back Thursday, saying "you mean Friday, right?" and them agreeing. I also told them we have 4 rooms to do and buy their 5 room package (one of our rooms is ~400 sq ft, and they cap a "room" as being 200 sq feet max, so that one counts as two). I mention we have a hallway connecting the rooms and they say they'll go ahead and do that too (two of our rooms are ~100 sq ft). I get called Wednesday and am told they'll be out on Thursday. I again say it was for Friday and am told they aren't available Friday. I'm not happy but agree since I just want to get this done. I get another call Thursday morning asking if we can move the appointment up to be sooner. We call back and leave a message saying we can do it after noon. I get called again an hour later and confirm we can do it between noon and 1pm. I'm told the cleaner will call ahead with the time they'll arrive. I get a call at 12:10pm from the cleaner asking me why I'm not home and that they've been waiting at my house for 10 minutes. There was no call telling me they were on their way or that they were going to arrive right at noon so I was running an errand. They sound very frustrated as though this was my fault for wasting their time. We have pets, and one of the main reasons for this cleaning to to take out pet and urine smells. Their website says they will deodorize your carpets and they list pet odor and urine stain removal as part of their service. When I arrive I find out the treatment for urine is an additional $0.36 sq. ft, which more than doubles the cost of the service. They do not list this or price this anywhere on their website, so I guess you only find out when they're already at your house. On top of that they charge an additional $15 for the hallway that I'd been told they'd just take care of, and the cleaner acts annoyed that I'm asking and trying to understand why the service has doubled in cost. They do pet odor and urine stain removal, but urine odor costs double, something that was mentioned by nobody and is not on their website anywhere. Their website explicitly states they have no extra or hidden fees. Not my experience. I received a call a few hours after asking how things went. The moment I started telling them the issues I had their tone changed and they couldn't get off the call fast enough. I would not recommend this company.

I had been a loyal customer to N&C for 4+ years until within the last 6 months when I started…read morenoticing standard things (IE vacuuming, if I requested something to be done like wiping the fridge, etc) were not getting done but I was still getting charged the full amount. Most recently, I had brought up my concern about it being the 5th time I've had to reach out because they seemed to move around more pictures to make it look like they cleaned (my husband even noticed it). When I asked for a refund, I was told they were there an extra hour (usually there 1.5 hours but they said 2.5 hours). We have a security system so after I checked the in and out times, we found they were falsifying time and were actually only there less than 1.5 hours yet they still charged me for 2.5 hours. I have referred multiple friends and unfortunately they are starting to experience the same thing. I would have loved for it to be different as for a couple of those years they did an outstanding job but now I would not recommend them having found out they falsified time and were not doing the bare minimum.

Was NOT impressed. I am a single person with a dog...so besides the dog hair, not a messy person…read more Yet when the job was done, there was still dust on the light fixtures...dust on the shelves...spots on the mirrors. Decided to give this company a try when they listed on LivingSocial. What a waste of my time and money. I paid for 3 hours, yet only got two. Also, it was like surface cleaning....and heck, I could wave a dust wand around. Also, what ever products she used left smear marks. I am sorry, but when you really dust, you lift objects off the shelves, dust and then dust the item and put it back. Not just move the little dusting wand around the item. I feel as though I was robbed...of my time and money by this company. Definitely will not be making that mistake again.

I needed an emergency clean and TNN took care of it on a VACATION WEEKEND! Cleaner was awesome -…read morehighly recommend

Thanks to Tria for a last minute house cleaning service appointment. Tria is dependable and just a…read moregood old professional. The kinda guy you can count on for your house to get cleaned just in time.. Thanks Tria and I will be booking again.

Vivi and her team were great to work with! Her and her team were very prompt, professional, and…read morethorough. They arrived on time and were very thorough. We hired for a one time cleaning after some house projects. We are so happy with the results we will definitely be working with them again!!

0 stars Set up a date for cleaning on Wed the 25th at 130pm…read morefor Monday the 30th via text. I asked a follow up question with no response at 541pm that day again via text. I asked another follow up question on Fri the 27th st 129pm, neither of which I got a response from. Finally, as was feared, no call, no show. DO NOT USE THIS SERVICE! Save yourself the wasted time. I'm adding 1 star because 0 isn't apparently an option