We needed a good harness for our mini doxie who just had leg surgery. We asked where the harness…read moresection was and were told, back wall. There were 2 blonde women working. Instead of assisting us, she and her coworker spent time cleaning up around the birds. (It should have only taken ONE person) We had difficulty finding the correct size and needed help. But the 2 associates kept sweeping, talking and laughing together. When we finally found a harness, we took it to the register. Finally one woman came up. We asked if she could help us making sure the harness was correct. She helped, rang us up and that was that. No thank you. I don't think I will be going back, unless it's to get my money back if the harness doesn't work. It was expensive! PET SUPERMARKET...DO BETTER! Especially since we were the only customers in the store! Yes the store was clean, the shelves full, bright colorful toys.

Past two years I have always had someone carry my 33 lb bag of dog food or at least offer to help…read morebut not this time. I noticed last few months customer service is lacking.

This place is absolutely amazing for dog parents looking to keep their doggo on a healthy diet…read more They offer grain free treats or normal treats that are all homemade. They also offer special occasion treats that are absolutely adorable and shaped like donuts, cakes and cookies. They even offer birthday boxes that have Mac and cheese! All healthy for your dogs! This place is very cute and I genuinely enjoyed stopping by. I will be returning in the future for sure :)

From the owner: We make All Natural, Human Grade, China Free Dog & Cat Treats!read more

I went to find new collars for our dogs. It seemed like there was very few items on the shelves and…read morethe selection was very pitiful. I was not able to find colors for my dogs as they're small and I wasn't about to put them in cat collars. I checked the food and the prices seem to be a lot higher when I can order off of Amazon. I did take one of my dogs to be grounded and she ended up with some nicks and cuts and seemed to be very afraid afterwards so I never took her back for grooming. They have a few parakeets and snakes and other small creatures but everything seem to be so overpriced. I didn't think that they were very competitive with Walmart or some of the other pet care stores. And as I said, I can order the same product off of Amazon for a less expensive price and have it delivered to me free of charge. I would say PetSmart is OK if you really need something in a pinch, if they have it in stock. I was not impressed, but the cashier was nice and kept pushing for me to try to get a credit card and I kept saying no, but she tried over and over until I finally paid and left.

Brought my chihuahua here for grooming as she was definitely past due…read more Went online and made an appointment this morning for this afternoon. Only requirement was that she be up to date on her rabies shot and currently be treated for fleas and ticks. Upon entering the grooming area we were greeted by the staff. They were extremely polite. Talked with Mariana, who was going to be taking care of her. She was extremely knowledgeable in all of the services that they offered and the different things we needed. My Peanut was shaking like a leaf when I dropped her off but this young lady was very calming with her and Peanut was great. The grooming is a little pricier than some of the small grooming places but they still do an excellent job.

Beware of this grooming service. The groomer cut a quarter sized gash in my dogs side. She did not…read moresay 1 word about it when I picked him up. When I called they said they would pay for his vet bill but now that I've taken him for wound care they deny cutting him. They claim it was a hot spot. He did not have a hot spot and the cut was down to raw flesh. Not a reputable business. I would give 0 stars if I could.

Grooming is a little pricey, but not too much more than most, I'd say it's average as far as…read morequality of the groom. I will say the shampoo smells great and the smell last for days on my dog! What I don't like is they take a $30 deposit when you make the appointment and if you try to schedule ahead of time, they still take the $30 deposit of course it is deducted when you actually get the groom

You can find different types of food for animals here such as alfalfa in cubes, there is food for…read moreranch animals such as chicken coods, rabbits, goats, birds.

I go there for the first time Saturday, I got there 2:55, as I was rolling up my windows and…read morelocking my doors, a young guy, with brown curly hair come out, looked at me ( said nothing ) and went back in. As I walked to the front door. they shut it and locked it. ( it was wide open when I got there ) they didn't even say that they were closed. They seen me sitting there when they walked out. And said nothing. I knocked on the door. No one answered. I drove around the front and took a picture of the phone number and called twice to no avail. I called the following day and asked to speak with the manager. He knew I was going to call. The kids said I was out on my phone, and he let the manager know that I was going to call. I asked the manager how did he know if I was going to call and why would he know that. I'll tell you why because he shut and locked the door in my face and didn't even have the courtesy to tell me that they were closed at three. And the manager was quite rude. And I hung up on him and that was my first time and last time at the store. The manager told me that the kid told him I was on the phone for a few minutes before I got out. I tried asking the manager why didn't the kid tell me that he was closing? closed? He was already there he seen me. And when I called after they shut and locked the door on me it was 3:01 PM. Pretty shitty customer service. If I was sitting in my car for so long., how did I call them twice at 3:01. When I got there at 2:55? And I had to drive around the front of the building, to take a picture of the phone number to call them. All in a matter of six minutes. So if I called twice at 3:01 when I had the drive around the front to get the number in the first place, they closed the store early. I hope the owner sees this! Because if I was him, neither one of them kids would have a job. They need to learn customer service. PS you only got one star review only because I had to post a star to post this review