Nice, updated lobby area. Easy parking in free garage right across from hotel. Location great on…read morethe Ohio River and walkable to many restaurants and coffee shops and Hollywood asinine you like to gamble. King one bed suite, bed very comfortable and blackout curtains made it cozy. Suggestions for better attention to cleaning. All the interior doors have handprints and grime from previous guests and need wiped down. Bathroom fixtures were dusty and need cleaned. Rug in living room around sofa and coffee table did not appear to have been vacuumed as there were several pieces of popcorn on rug when we arrived. Forgot to take photo. There's a small kitchen area in the suites but no paper towels, paper plates, disposable eating utensils or any items to support having microwave, fridge, sink, and eating area. That would be nice. On a Sunday morning the coffee bar in hotel was only serving coffee. No pastries or muffins available. Had to do breakfast buffet if you wanted to eat. Just wanted coffee and a muffin for quick breakfast not a sit down buffet. Overall good stay and would return again when visiting area.

Roadtrip to The Ark Encounter one overnight. Lawrenceburg, Ohio for May 3, 2026…read more Our experience was horrible in regards to bed cleanliness, bathroom cleanliness and customer care/service. When we were getting ready for bed, we turned down the King size bed in room 624, the fitted sheet was stained with a medium sized skidmark (fecal matter) showing the linen had not been washed or maybe changed. Further examination showed the stain passed through the fitted sheet down through to the mattress cover. The mattress cover itself had additional stains that resembled bed wetting with severe yellow staining on the rt side edge, with splattered brown stains on the side of the mattress cover. We did not discover the condition of the bed linen until we turned the bed down at 11:30 pm. We immediately called the front desk to report the issue. It took 2 contacts with the front desk to get sheets which did not fit the king size bed because they were queen flat sheets and no fitted sheet. She alleged there were no King fitted sheets available. The long haired redheaded young lady who brought the flat sheets was not kind or helpful when she informed us she was 5 min past her shift and she was unable to do anything more for us. We told her to please find a fitted sheet for us. She returned with a fitted sheet but when we tried to make the bed, it was a Queen size sheet!! She reluctantly went to speak with someone who might help us obtain a fitted King sheet. The next young lady who brought a fitted King sheet was even more curt and unkind. She brought the correct size fitted King sheet but had a harsh rude tone and way of handing it over. I tried to show her the condition of the bed but refused to come in and see it stating she was not allowed to come into the room, even though the other young lady had come in when I wanted to show her the foul condition of the shower and bathroom floor; red mold throughout the lower tile and edge of the shower pan. The bathroom floor had not been vaccumed or swept before we occupied the room The two young ladies we dealt with, did not treat us with kindness nor in a professional manner... it was as if we were a bother. We took pictures of the soiled bedding and will email a letter to corporate when I find the address. I do want to give kudos to the check in clerk, Venus, who was friendly and professional. Manager Ashlyn seemed genuinely concerned about our horrid experience. Ashlyn was kind and professional. The welcome complimentary Chocolate Chip cookies were super delicious and a surprise to us at check in. I cannot recommend this hotel and I hope this experience is an anomaly. Because of the overnight employees' lack of interest to resolve the issue at the time it was discovered... I will not return... Oh... and the sheets appeared to be so old that the weave was shred in several areas. There was no microwave or refrigerator. We found out later we could have separately rented them had we asked for them. But they should have given us the option. We were advised that only suites were equipped with a microwave and refrigerator.

We stayed here to be in between The Ark Encounter and the Creation Museum. Distance whys was…read moreperfect. We had a very nice room. It was clean and roomy. There were two restaurants and a movie theater within walking distance. We tried the Wings & Rings across the street. We had breakfast at the hotel before checking out. It was pretty good. Eggs, sausage links, biscuits & sausage gravy, waffles, bagels, etc.

We stayed 4 nights. Night 2 we had a cockroach crawling across our bedspread. The hotel seemed okay…read moreprior to this incident but we will never, ever stay here again.

When I asked to move to another room because of this they told me it was all my fault for not…read moretelling them sooner as I had already spent two nights the room. I had to beg to get a different room and explain that the lock fell off that morning and that I had shaved that day which is how I found out that the sink was clogged, which I had used only to brush my teeth sparingly before this time when I needed to let the water run while I shaved. Whatever has happened to customer service. Since the Pandemic the customer is NOT always right and the Pandemic is still being used as an excuse for poor customer service where we have to beg to be believed even when it is obvious that there is something wrong. I have zero faith that customers will ever come first again. It's all about the $$$ and they are all making more $$$$ than they want you to know. $15 to check in before 4pm, another ridiculous way for them to take your $$$$$. What happened to after 1pm or 2 pm or 3 pm, their next step i bet is to start charging by the hour. That's all Folks. P

I know I said I'd never stay here again, but in the midst of a major remodel at home I needed a…read morebreak from the constant sawing, hammering and dust. So I literally fled and ended up here. I give the front desk a 5 star rating, efficient and friendly. And she asked if I wanted close to the elevator and I said NO. So I was way down the hallway and it was quiet. I needed quiet. I give housekeeping a 3. Whatever. Little dusty, towels hung haphazardly. You know the drill. But room was fine. Believe me ... I've stayed in worse. Love the coffee in the elevator (cause I'm not across from it hearing the walkie talkie while they sit it up.) I threw a sweater over my pj's and wore house shoes. Only one other person there at the time and he was in house shoes as well. We ignored each other. I would prefer a coffee pot in the room, but at least you don't have to go to the lobby to get it anymore. So kudos for that. Here's my rant. WTF is wrong with people? I woke up at 5 am to a toddler running up and down the hall with sounds of glee. All I can imagine is that Mom or Dad was trying to let the other get more sleep. At the expense of everyone else on the floor. And WHO brings children to a casino? Only a nursing mother. Otherwise it's just unacceptable. There's my rant. But not hotels fault. But free rooms. And free breakfast. Who could ask for more than that? This morning I'm back to dust and nail guns. I will be so happy when this is over.

This is a wonderful little hotel. I don't understand the negatives. This was clean. We did not have…read morereservations and yet she got us a first floor room, my husband has a broken foot. Very clean. And free breakfast! I can't say enough about how nice this little hotel was. We have stayed at very expensive hotels, but honestly, I would have rather stayed here! Very kind staff. Nice shower nothing at all to complain about! Thank you for a great stay!!

The rooms smell. They showed us 5 rooms before one was acceptable. Then, we found black hair and a…read morehair clip on the bathroom floor. Then, the beds were hard as a rock...We insisted on a refund of our second night as we need to find a better place to stay. Hopefully they will honor this request. The guys at the desk were very nice to us.

I always have a good time when I go up there, win or lose. They are always super nice and I love…read morethe craps tables.

DISGUSTED BY HOW HOLLYWOOD CASINO HANDLED THE THEFT OF MY PHONE…read more I visited Hollywood Casino for what was supposed to be a special planned outing with my mother (from a nursing facility) and a couple family members. Instead the night ended with my phone being stolen and an experience that has left me completely disgusted with the casino. I knew the exact machine where my phone had been when it was taken. We immediately tried calling it, but it had already been turned off. Having visited many casinos, I am well aware of the extensive surveillance systems they use and how closely activity on the casino floor can be monitored. Yet, despite knowing the specific machine and the narrow timeframe, I was never offered meaningful assistance in reviewing footage to determine what happened. What makes this even more disturbing is that several employees (that I reported it to) told me thefts like this reportedly happened numerous times during their employment there. If this is true, why is more not being done to protect guests and respond seriously when theft is reported? The next day, I did what the casino apparently was not concerned about doing--I tracked my phone myself using the FindMy App. The phone had been sold to an ecoATM located in front of a Kroger. Identification is required to sell the phone through the machine, as well as powering the phone on (which is how the location updated). This helped authorities identify an individual, and criminal charges have been filed. THEN came the most disturbing discovery of all: the individual identified in connection with my stolen phone had worked at Hollywood Casino. I cannot state why the casino failed to provide more assistance or whether the person's employment there had anything to do with how my report was handled. But from my perspective, learning of that connection after receiving so little help raises serious and troubling questions. Publicly available information also showed that the individual had an extensive arrest history. An arrest history does not, by itself, prove guilt in any particular matter, but it certainly added to my concern after learning of the person's connection to the casino. What kind of standards does Hollywood Casino have for the people it employs, and what responsibility does it take for the safety and security of the guests who spend their money there? Casinos have cameras throughout their properties. They have security personnel. They have the ability to investigate incidents on their premises. Yet when my property was stolen and I could identify exactly where and approximately when it happened, I felt dismissed and left to investigate the theft myself. This is unacceptable! I brought my mother there for a special outing. Instead of leaving with a good memory, I left without my phone and with absolutely no confidence that this casino genuinely cares about the people who support its business. I would strongly advise others not to support this casino based on my experience. If you do choose to go, be extremely vigilant. Keep your phone, wallet, purse, and other belongings secured at all times. Do not assume that extensive casino surveillance means you are safe and will receive meaningful assistance if something is stolen. Hollywood Casino should be ashamed of how this situation was handled. I expected concern, assistance, and accountability. What I experienced instead was indifference. I will not return and I cannot recommend this casino to anyone!

There are so many problems with our stay. We paid for 3 nights and 2 rooms total. There are no…read moreclean towels. The hotel said they have none. They gave us a couple pool towels and 2 hand towels - for 8 people. The hallways stink like rotten meat or dead animals and the carpet is sticky. There is no high speed internet. They run on a hot spot and it keeps knocking our devices off. There is 1 channel on the TV in the rooms. There are crumbs on our room carpet. There is no housekeeping. There is no fruit, meat, eggs, or muffins at the breakfast. They hide the food in the Employees only closet and won't refill anything. My daughter saw food in there when the door was open. She saw yogurt and muffins hiding in there. There is no one attending to the breakfast except the guy at the front desk and he doesn't react well to being asked to refill items. The toilet next to the pool is clogged. Our room door keeps clicking the lock all night long, waking us up. The elevator is broken and we are staying on the third floor so we have to lug all our bags and suitcases all the way up 3 flights of stairs.

Never again. this is the second time and we thought we would try it to see if it turned around. I…read moreknow my last review said we would not be back but heck, it had to be different right? No it did not. PROS to stay here: it is very close to the Creation Museum. Easy on and off freeway. The Maverick Restaurant is close by and great to eat at. Near by to Lawrenceburg Casino (just fun). Room was nice - but starting to mold in bathroom. GREAT Coffee. CONS- Pool area had so much slime or oil on top there was no way I would get in it. Elevators are SLOW. Not enough staff. TV Remote did not work so they sent up a young kid who stunk to high heaven and looked like it too. TERRIBLE breakfast. Mainly just the eggs. I think they forgot to rinse the container out because it had an after taste like soap. The main con is that there are alot of people just hanging around the front door outside. Workers? People staying at the hotel, but it is a very uncomfortable feeling. You can be sure we will not be back.

We are here for a 3 night stay to celebrate my 70th birthday. My wife planned the trip. We are not…read morehorse folks but this B&B looked perfect for our one-week stay in the area. Jen the proprietor was delightful and joined us for breakfast on our first morning, prepared by her. It was quite a spread. Just let her know what you want the night before and you get it and a whole lot more. We caught a glimpse of Jen's husband but it seems like Jen is the "out front" person. We are going to ride horses later today. We are not familiar with horses and have each only been on a horse once in our lives but we like trying new stuff. Jen has assured us there will be no galloping or cantering and will provide a lesson before we saddle up. It is Early April 12pm around 45 degrees. We moved our ride to 12pm so it would be a bit warmer. My wife rode Domino I rode Hank. We had a lot of fun. We actually trotted for a bit. Jen was great. Our room is cozy but large on the second floor with a constellation on the ceiling. A private bath with double sink. Very nice. If you like cats like we do you will love the place. There are 7 4 inside and 3 outside we met them all. Very friendly. There is one dog also a friendly fellow. The house was immaculate. We took a hot tub on our last evening here and it was very nice. Tomorrow our final breakfast then back on the road A very enjoyable stay. Nancy & Mark.

My stay at First Farm Inn was all that I had hoped for and more. I adore horses. Jen's herd was…read morewell-behaved, entertaining, and accepting of me which reflects the trust they have in her. The room was warm and inviting with a fireplace and treats for late night snacks. I enjoyed raising the blinds in the morning to let the sun in. Then, I grabbed a tea and sat on the front porch and took it all in. It was easy to nap in the recliner during the afternoon with the sun beaming down on me. Jen and her family are some of the most laid back, welcoming people I have met. The breakfasts were world class and delicious, made by Jen. I purchased her cookbook to ensure I had the opportunity to enjoy the dishes again! I highly recommend staying at First Farm Inn. I know I will definitely go back.

I had a great stay with the Hillcrest family. I was waiting for my apartment and stayed here for 12…read moreweeks and they were awesome I would recommend this hotel for everyone

The Hillcrest Inn Motel is without a doubt the WORST motel I have ever stepped foot into. Do NOT…read morestay at this motel! You would be safer and cleaner sleeping in a roadside ditch. The motel is filthy, outdated, and infested with bed bugs. I dropped my keys behind the dresser and moved the dresser to retrieve them. What I found under the dresser was horrifying. Along with a large amount of dust covered trash was a huge knife covered in dried blood. We contacted the local police who, after examining the knife, informed us that it's the type of knife that goes on the end of a gun. The officer promptly took the knife into evidence in case it was involved in a crime. Before contacting the police about the knife, we had went straight to the motel owner whose first words after telling him about the knife and bed bugs were "NO refunds". He was one of the most unpleasant, rude, and creepy people I have ever met in my life. Instead of being met with concern, compassion and hospitality, we were met with hostility, anger, and threats. We were at the motel for less than a half hour and were ultimately denied a refund. In the end, I suppose it was worth paying money just to get the heck out of there. You couldn't pay me to stay in this hotel. My advice to you? Take your money and run... far, far away.