This is not a four-star hotel. But has earned four stars because it is an inexpensive, decent place when you just need a good night's rest (firm beds, crappy pillows); a warm (not hot and low-pressure) shower; and a quick, no-frills breakfast (coffee, juice, pastries, refrigerated breakfast sandwiches, cereal, etc.). The room was clean. Though the bathroom was a bit outdated. The hotel offers cleaning after 3 days, but I asked that we get fresh towels and that the garbage be taken out each day. And they obliged. (We stayed 5 nights.) Pluses: Decent size fridge and microwave in the room, free covered parking for guests, and an outdoor pool (I got some swim laps in one evening) and hot tub. read more

See all

Great location with easy off/on freeway access, nearby shopping and sit down restaurants and a quick serve Jack in the Box right there in the parking lot! Place is clean and cozy when you're looking for just solace to shower and sleep at an affordable price. There's only one way to the upper floors and that's via the elevator in the lobby. read more

Yeesh, what is with the low reviews? I always say that the hotels and motels closest to airports are generally much better than the ones that are near nothingness or weird suburban neighborhoods as the guests are more likely to be people who just want to sleep in the room and not cause a ruckus. Check in was smooth, room is clean, AC is super strong and nice, all the amenities were stocked, so no complaints there. I think my only issue was that no matter what direction I put the drain lock on, it wouldn't keep the water so I sadly couldn't take a bath, but the temperature and pressure of the shower and bath spout were perfect. There's a pool and jacuzzi, as well as a continental breakfast in the lobby area and some complimentary lemon water which is nice. The inn shares a lot with a Jack in the Box and the turn in and parking spaces can get a bit tight, so keep that in mind. read more

It is advertised as Quality Inn Burbank Airport. They need to drop the Burbank Airport portion. Yes it is .8 8/10's of a mile from the airport. They have no shuttle service apparently they have a deal with Lyft. Lyft does not operate before 5:30 am. Cannot make an early morning flight. I requested they cancel my reservation so that I could seek accommodation elsewhere. They said I purchased a non refundable room. I did not go thru booking or priceline for this very reason. I have been a Choice Hotels member for a long time. I just made my last reservation with Choice Hotels read more

The location was great. Close to everything we wanted to do while in Los Angeles area. Bring ear plugs. You can hear all the street noise, such as sirens, as if the windows were open. Everytime the toilet flushes or someone in another room uses water you hear the water running through the pipes. If you hear shower water running don't try to take a hot shower. The hot water only worked if you didn't hear water running somewhere else. read more

Don't stay here if you are a gal by yourself. It's loud. The access doors are all outside. It's dirty.

no stars. despite the fact my reservation was cancellable I received only $30 for the reservation that cost me $105. do not make reservations for this hotel. manager refused to give me full refund despite the fact I cancelled i told them I was not staying a forth night the day I checked in. read more

Not so good area, run down, not safe for a single women. The rooms are outside. There is no security.

Officious and heavy-handed. Even though my partner told them I'd be coming in from a double redeye flight and got assurances I'd be allowed an earlier checking (1p instead of 3p), the person here today claimed there were no rooms available. I instead had to wait in the lobby, trying not to fall asleep while charging my phone. The housekeepers were having a good time, laughing loudly and chatting in the office between 1pm and 3pm, odd since checkin is at 3, so I assume they'd finished their work. Some people told me there were plenty of rooms available. read more

This place is ridiculous. First of all, WiFi doesn't work on the 3rd floor. Secondly, all you hear all night is the door to the stairwell being slammed All night. the door is directly against the wall where the beds headrests are, it vibrates every single time someone closes it. The ceiling has some areas where they fixed water leaks or something and yet it's cracked and bowing like it could reopen at any moment. Never going to stay here again. read more

Quality Inn Burbank Airport - Hotels Near Me - Burbank, California

Negative stars if I could. Room number 1: Dirty sheets. Only one staff member was on site and she didn't get me linens until a few hours later and even then the sheet was the wrong size. After using a flat sheet for a fitted sheet, we discovered some sort of bug that jumped at us. We notified her and sent a video of it to her. Originally she told me they were almost sold out and didn't offer to change our room. I told her I'm not sleeping in there with bugs in the bed. Room number 2: Dirty sheets that had a dead bug body part on it. Requested another room change. Room number 3: random hairs and another unknown yellow ball and some things that resembles bug legs...... They ran out of rooms to offer me. I didn't have anywhere to go because it was already past midnight and I have an early flight to catch. I was on the phone with booking.com customer service and they couldn't do anything for me as well because the staff was not picking up their phone. I had to continually go to the lobby to request them to check their email and respond to customer service on booking.com (they didn't respond the entire time I was on the phone with them). There was another staff member there after midnight, but he said he couldn't even offer me a room clean because there's no house keeping at the time or refund me because he wasn't the manager. I was once again handed my own linens (dirty as well). Loud patrons, lack of sound proofing as you can hear everything from the outside (cars driving by, person next door snoring, can hear anyone walking by outside), weird smells. I only stayed because I didn't want to camp out in my rental car. Switched to another room read more

See all

I wish I could give less, my husband really tried to plan such a nice anniversary but their hotel was horribly falsely advertised on Expedia! The "pool" was the size of a kitty pool and the "hot tub" was a bird bath not to mention it all being rite next to a jack-in-the-box dumpster. The room was immensely smaller, we walked into the room and walked out we didn't even stay the night and still couldn't get a full refund. It's literally a scam hotel, I wish we had looked at yelp read more

See all

The room was newly renovated and clean. However, the exterior of the hotel felt run down. The hotel is also in a sketchy part of town. I would not recommend this place to single females. read more

Quality Inn Burbank Airport - Room with king size bed - Hotels Near Me - Burbank, California

The front desk agent, Mya, has given me first class treatment both times I have stayed at Quality Inn. Mya is a true gem and I really hope her employers value her, respect her, treat her well and recognize the star employee that they have. She is very kind, respectable and went out of her way to make sure I am happy with everything during my stay. She greeted me with a genuine smile and her interactions with me are always genuine. I do plan on traveling back to Burbank for business, and I will be staying at the Quality Inn. Dear Mya, thank you for being the super special individual that you are! I truly appreciate you! read more

I booked this hotel and I saw so many bad reviews. This place is clean, not noisy, and a safe place to place our heads for the night and rest! The service was great! read more

I haven't stayed here since 2015 & was pleasantly surprised when I checked in last night. All the rooms have been renovated & the results are great! This site has everything; washer/dryer, hair dryer, ironing board & iron, microwave, refrigrater, & coffee machine. I've traveled around half the U.S. & the only other sites to have all these amentities (minus a laundry facility) are Oceanside, CA., Gulfport, MS., & Oklahoma City. The grounds are spotless & fresh smelling. Check-in was a snap & staff very friendly. There is a continental breakfast or Jack-in-the-box right next door. Across the street is a gas station, cleaners, & liquor. Nearby is the airport, car rentals, more restaurants, & studios, train & bus station & freeway to get you to more sightseeing. It's quiet & other guests were friendly. It's one of the best deals in Burbank!! read more

Quality Inn Burbank Airport - Hotels Near Me - Burbank, California

Sadly this place was a dive motel and I would not go back. It's not in a great area of town and it's right next to an alley and a busy Jack-in-the-Box drive-through. The room was clean, but we had hardwood floors which I've never had in a hotel room before. It was also completely outdoors, so there was no indoor rooms. It was clean and the rooms and the beds were really comfortable, but the maids never came the next day to make up our beds while we were gone. We went down at 9:30 to see if there was coffee and they said they were out. The next day we went down at 7 AM and they said they were out of coffee again. Obviously they just don't have coffee, but don't want to say it. I'm thinking OK I'll get apple juice or orange juice. But no. When I go to use those machines water just spits out at me. This is not a Continental breakfast. It is hardly even a (grab-n-go) breakfast. . They don't even have coffee. What a bad joke. Don't waste your time. Stay somewhere else. read more

I was a little worried about reserving this hotel because of the bad reviews, however I had no problems at all! (From the looks of the pictures it looks like this place has been renovated).The room was great. Very clean, comfortable bed, the woman at the front desk was very nice, and free breakfast. read more

The Choice Hotel app directed me to this hotel. I booked because the Choice app told me they had transportation to LAX. It is transportation to a different airport and LAX is 1.5 hours away. The hotel manager refused to talk to me and neither the hotel nor Choice would refund my money or transfer it to a hotel near LAX. I will never stay here or at any choice hotel again read more

- [ ] For starters, the second we got there the lady at front was rude and informed us that we had to check in and out everyday because we had to extend our visit by buying more days even though the next day they confirmed that was false - [ ] The website said they had breakfast with pictures of a very nice looking breakfast with cereal and everything, We waited at the front desk for 10+ minutes to ask for a "breakfast bag" which btw apparently was just a cheap Safeway cinnamon roll and a tiny container of mandarin oranges, and no one ever showed up, we left and came back about 10 minutes later, still no one was there - [ ] A/C worked on and off, stopped working for like 20-30 minutes a time which in the middle of Southern California is unacceptable - [ ] The pictures make it look like it's in a nice location, it's not... The only way you can get to your room is by walking through the hotel lobby WHICH gets locked at night so you have to stand there waiting for someone to come help you, not to mention it is RIGHT next to the freeway which in LA you can imagine being quite annoying - [ ] We didn't have do not disturb sign and had to ask the front desk, they then proceeded to write "Do not disturb" on a sign and hand it to us like that which Yknow... Works I guess but like... - [ ] There was dust on the walls not only in the main room but in the bathroom too along with scratch marks - [ ] The water temperature in the shower would frequently change - [ ] We called after the visit complaining about all of these things, and even after all of that, they refused to refund us at least a little bit of money and instead offered us "credits" to stay at another one of their garbage hotels LOL read more

Dirty not safe my car was broken into and they did nothing will be calling a lawyer no manager on site staff unhelpful and disrespectful read more

I showed up around 11pm just to ask to see if they had a bathroom open to the public to use since Jack in the box next door was closed. When I walked in, the guy behind the counter of course asked "how may I help you" I than asked if there was a bathroom we could use and he looked over to a girl to his left and started whispering to each other for about 15 seconds and proceeded to ignore me and my question. We stood there for about 5 minutes thinking they would respond and were shocked when they helped other guests making it clear they were ignoring us. We asked again after the ignoring and 5 min wait, they finally proceeded to say "it's for employees only". They literally ignored us for 5 minutes straight. They are extremely rude. read more

Bed was comfortable, free breakfast and parking (rare for this area), staff was VERY friendly and helpful. Price was right for the size and location. There was a Ralph's nearby. Fridge and microwave in the room. I was pleasantly surprised by how nice our stay was. The only suggestion I would offer is the room could have used more counter space (in room and bathroom) and another mirror in the room. Good stay! read more

We stayed for a few days and I must say BONI and DANIEL at the front desk yreated us so well! They were truly kind and helpful young men who went beyond the call of duty to take care of our needs. Both were so polite!!!! The rooms are pleasant for the price. Please don't hesitate to stay here. We were pleasantly surprised! Thank you guys for treating us so well! read more

Please do not stay in this hotel the receptionist is vague and doesn't care, rooms look like it gets NO Maintenance and repairs, and room smells like smoke in a "no smoking hotel". The receptionist tells you to sign and not tell you if theres a deposit. I asked her what the deposite for accidentals and she replied "it depends on what u break" okay smart ass. The carpet are nasty and the fridge has fingerprints talk about covid-19 prevention. Also, don't use hotel.com the star rating was a 4.7 totally false. Again DON'T use Hotel.com use hoteltonight app. You're welcome to the person reading this because you will lose ur money here. read more

See all

I booked this hotel because it was cheap and I was a little nervous when I saw all the negative reviews. On arrival, I went to check in and the woman behind the desk pointed out I booked a smoking room. I looked at my confirmation email and sure enough I made a mistake! She told me they were booked and no other rooms were available, but she went wayyyy out of her way to accommodate my husband and I. She understood completely that putting nonsmokers in a smoking room can cause problems for people who are not used to it. I did not even have to explain that to her. She ended up calling another guest who was arriving later to ask if they would be ok with a smoking room (which they were) and so thankfully we were put in a nonsmoking room. Very sweet and helpful and like I said she went out of her way for us. As for the hotel: The area around does look a little shady, but we had no issues. There was plenty of parking. The room was clean and the carpet was not dirty like I have seen many write. We had a non-smoking room and I did not detect any scent of smoke. However, if you are a not a sound sleeper the noise is a problem. There is a train that runs by in the morning which makes it sound like a large earthquake is happening. Also, the walls are quite thin and you can hear people having conversations through the walls. The breakfast area is small, but the breakfast food wasn't bad, very similar to comparable hotels. If I am in the area again and can get a good price I would stay again. read more

Somebody need to promote Peter Graveyard shift and he still is on point and gave amazing customer service Had a great night and a good breakfast He kept it real. read more

The outside looks very sketch. The parking lot is under the building. They offer water with lemons in the lobby. In order to get to the rooms we had to take the elevator in the lobby not sure if there was any stairs. Stayed there one night, didn't have any problems. Bed was super comfy. read more

I am a loyal customer with the quality inn. I'm a diamond member! been coming here for about a year and a half. BUT THIS ESTABLISHMENT HAS TREATED ME WRONG I would like to start off saying that this establishment has violated the "privacy act" . Housekeeping went into my room unannounced when there is clearly a sign on my door tht says do not enter. My privacy has been violated. I don't feel comfortable staying here. This establishment has Racial profiled me, I've been discriminated against upon my sexual preferences. I. Noticed I am missing $400.00. This establishment is unorganized they do not communicate with each other they double charge, triple charge quadruple charge your credit cards so watch those bank statements. the customer service here isn't up to par. I am not satisfied with this establishment I was treated wrong and unfair! I tried to call The corporate office and make a complaint but all they try to do was offer me 12,000 points!! 12,000 points!!?!! What is that supposed to do for my pain and suffering. I would like to take legal action!! https://www.aboutlawsuits.com/quality-inn-trafficking-lawsuit-166438/ read more

The reason for my 1 star is only because the check-in rep was so nice to us and the king sized bed was pretty comfortable. Outside of that...? Um...No, thank you! There was a damn cockroach in our room!!!! I couldn't sleep! I was so scared there'd be more that would crawl into my mouth and ears if I did. It was wayyy to late to call to make a complaint because we found that nasty thing crawling at around 11pm! Prior to that time, I had also already called to complain about noise from the room adjacent to our room. I just will NOT be coming back. I'm sorry. I really hate giving bad reviews but I have to be honest. It wasn't worth my money at all. read more

It does the job. It's kinda broke down and old but I mean it was just to sleep and was cheap. The rooms are "remodeled" but had a wet/mildew smell to it. The thing I hated most about this place was the amount of noise from the cars passing by. All night it did not let us sleep well. The "free breakfast" was a joke. Literally bad coffee, packaged danishes and trail mix But if you don't mind and only want a cheap place to stay near universal studios this is your place. read more

I am quite appalled. Shame on Quality Inn Burbank Airport. I have requested not even a full refund, just a partial refund in which they are too selfish to give me. Quality Inn, you have ruined this trip for me and my husband. Your floors are disgustingly dirty, for my husband's finger came up black after touching the room floor. Your breakfast online was used to lure in customers as the breakfast in person was completely different than what you made it out to be online. We called before hand asking if everything in the pictures is correct. Please explain why there was no coffee, milk, and spoons 3 out of the 4 days of our trip there? Then the pool and hot tub?? You've got to be kidding me. Maybe it was out of your control, but many people stay here because of that specific amenity. Compensate your customers even just a little bit for the inconvenience of your property. The icing on the cake was getting asked by cleaning staff to check out half an hour early. INSANE! I have asked twice already for a PARTIAL refund, and I have countless reasons to request one. Yet you still did not find an issue? This hotel is rude, this hotel is disrespectful, this hotel is selfish, this hotel is hard-headed, and this hotel dishonorable. Nobody should invest their money into this dump of a hotel. I travel a bunch, and I've never even had as close to a terrible hotel experience like this. My advice to this hotel is to actually clean the property, it looks like pilgrims from the olden days pooped on it and didn't wipe. By the way, there's cobwebs underneath the counter at the front desk, I saw it building up while eating the sad breakfast I was tricked into paying for. Speaking of breakfast, pay attention to it because customers are literally paying for within their reservations. FYI, the kitchen smelt like toe jam. If your pool amenity is out of service, offer your customers something else and don't be cheap because again, we pay for that within our reservation. And retrain your cleaning staff, my 5 year old daughter is more respectful. read more

Nice and comfy newly remodeled, rooms my daughters booked me a room for Mother's Day it's the second time we stay here and she came all the way from Las Vegas las minute and almost didn't find anything available, but this place made it possible thanks to that nice good soul manager she made it happen for my girls to treat for a night at this hotel they really had liked the first time so here we booked again, close to freeway and Walmart can't miss that while out on vakay for anything u might need of have of forgotten! read more

Made a reservation here due to the close location to the airport. The hotel room has a modern TV, fridge and microwave, bed and WiFi , but this place is a stinky dirty disaster. This is the kind of place where you don't want to take off your socks, carpet is filthy and worn out. The elevator barely moves and smells like some nasty kitchen. Rooms stink. The building should be demolished. read more

When it comes to hotels, it's hard to go off yelp. But I'm a good yelper. I consider and include all aspects when considering a hotel or staying at one. This one, is a no go. If you just need a place to sleep, and tv, and shower by all Means have at it. But this quality INN has no quality. At all. Checked in early, front desk girl was nice. Customer service was on point. Cleanliness huge no no. Room smelled. Sheets were clean. Carpets were filthy. Cleanliness 1 out of 5 Customer service 5 of 5 I'd come back if i was (1) alone (2) homeless (3) short on cash read more

My boyfriend and I stayed here Friday night until Sunday morning. We booked through Priceline. We have a Quality Inn where we live so we were expecting much, just needed a nice clean place to stay for a couple of nights that was close to Universal Studios and downtown LA. The parking felt super sketchy but once I came in I saw the screen of cameras being pointed to all the cars (with different angles), so that made me feel a little relief. The lady who checked us in was nice, checking in and out was super fast and simple which I appreciate. We got a nonsmoking king suite. Free WiFi. Free breakfast from 6:30am-9:30am, but there a Jack in the Box right next door. All the towels were clean but they shed and pilled so much. Sheets and blanket were thin. I'm glad i brought my own blanket because I would of been too cold. I appreciate how the room came with a mini fridge, microwave, tv with cable, blow dryer and iron. The microwave and fridge came in handy because my boyfriend and I had left over food and drinks from dinner. The first night we came, the toilet got clogged after using it only two times. This was around 8pm and there was no worker at the time to fix it. We had to pick up a plunger at the front desk and unclogg ourselves... i noticed this was an issue with other rooms because as I walk past other rooms, they left their plunger outside their door. Wasn't a bad place to stay, I love how I was super close to everything. If you need cheap and nothing over the top, this is a good place. Don't expect 5 stars quality and service though. read more

I felt unsafe ! Small room, our front door was broken so you can hear traffic, people conversations upon passing by our door, you can smell pot coming from the vents, even TVs from other rooms. The jacuzzi was extremely hot, and I've been to many! $150.00 a night is high for this room and location. (Right across the street from a gas station) The lady cleaning up the food area was throwing things around and touched me! Sheka @ the front desk is really the only thing nice about the stay! She was very respectful, friendly and nice! read more

We were early and our room wasn't ready, which was fine, rollaway beds there are first come first serve, we asked to reserve a rollaway, desk stated they would hold us one. When we returned to ck in they said no rollaway had been reserved they didn't know if they had any left and didn't know if they could accommodate us. When it arrived the top THIN blanket (it was a very cool night) was covered in some type of fur or hair and it was a thin mattress over springs. Asked desk for 2 extra blankets (to change the furry one) they only had 1. Next evening asked desk for 2 bath towels he was on a personal phn call finally hung up and brought me 2 toilet papers (could barely speak english and obviously didn't understand it well), WHAT??? The weather was terrible, bad rain, turned into desk 5 times a leak was RUNNING down my bedroom wall kept me awake with the drip, drip, no one ever showed to view the leak and we were there 3 nights. They couldn't move us cause they didn't have another 2 bedroom suite available. Shower curtain was filthy, had African-American hairs embedded, we're Caucasian definitely not ours! Asked for a printed receipt, their printer was down so they couldn't accommodate us. The breakfast was better than we thought it would be but the kitchen area is a one person, barely turn-around-able area. We probably will never stay there again. read more

Dirty floors so you have to wear socks or your feet will be filthy, rude people slams doors all hours of the night, lady screaming and yelling at 8am, loud people in the room next door, kids running in in the hallway after 10pm, people hanging out in the parking drinking alcohol and acting weird, definitely not a fun stay and I'll never stay here again read more

I stayed in room 315 last Night. I was far from home. And I was extremely tired, it was very late to drive home. I checked in at 3 AM. I see the rate of the room was $62 online. I was told it was $87. that they raise the rate, because there were only a few rooms left. The receptionist gave it to me for $77 a night, since it was 3 AM it was a rate offered to people who were staying less than 8 hrs I think they should've honored the $62 price on their website. That he raised an hour prior. Anyways ( there's a point to me giving the price, in this story. ) As soon as I enter the room, I go to flip on the light switch, & the lights do not work. I had to walk through the hotel room dark, to find the nearest switch that worked. Which was the bathroom. I went to plug my phone in, Literally none of the plugs worked, beside the lamp on the left end table. Unfortunately it wasn't strong, and I only got 15% the whole time. But at least my phone didn't die. I Noticed all the wall switches had extreme filth in them. The bathroom counter was dirty. No biggie it's a Motel. I was hoping for cleanliness, but you don't know what to expect @ 80 bucks a night. My worst experience of it all, was the noise. Let me tell you. It was fine Until about 4:45 AM. When the traffic begins. Boy you can literally hear every car on the freeway pass. You can hear the train pass, I thought it was a plane taking off. The windows were so thin, that you can hear the birds chirping. You can hear people revving their engines, talking outside. I mean so much noise it'll make your head spin. So I turn the air-conditioning on as low as it can go, to try & drown out the startling Noises, but the air conditioner goes on & off, when it chooses. Not what temperature you set. So I was sweating,most of the time. I finally fell asleep from 6-8 am. A huge noise woke me up, @ 8 @ 10. & woke up sweating. So I'm praying at this point, please let me get some more sleep. I just paid $80, & I still have to drive home. I was able to fall back asleep from 8:30 Till 10 with pieces of tissue jammed in my ear. And still woke up from the noises outside. I awake Plug in the coffee maker, I forget none of the plugs work. So I plug it in the same plug as my phone. Nope! It still doesn't work. Coffee machine too strong. I leave with a massive headache, swollen eyes. And more miserable, then if I just had driven home. So I think to myself, I should be fully refunded. I couldn't charge my phone, other than to keep it from dying. I got nearly nonexistent sleep, it was literally torture staying in that room. I couldn't even make coffee in the am. Oh & I forgot. There was snot on the wall, & some weird large dried up snot ball, on the comforter, tucked in at the foot of the bed. As well as other brown stains on The sheets. I called and spoke with Adrian, & ask him to check out those things. Even tho I did not ask for a total refund, in my mind I felt like I deserved 1. & you're an airport hotel, I would think that you would put in more than just 1970s thin windows The 1st thing he says to me is. Well your room was already extremely discounted, & I'm thinking that's BS. This was a weekday, & the front desk lady said herself, that $62 a night is the average price, during the weekday. But they raise it to 87, when there are only a few rooms left. because I checked in at 3 AM. That's not an extremely discounted room. That's a you were only staying for a few hours so save $10 room. & I still paid more than everyone else staying there that night. So he says I'll give you a $20 So basically that's the price that I should've paid before they raised the price an hr prior, just because they can. I think that's unacceptable. I paid for a hotel room, so that I can get sleep, to safely drive home, charge my phone, & have a clean & safe place to sleep. I got none of those things. I got a dirty room,I got a room were literally none of the plugs worked, none of the light switches worked, besides the bathroom light. & they have no care to make the rooms even mildly soundproof, by actually replacing the windows. Like I can hear the birds chirping. Don't stay here, if you want to get any sleep. And if you choose to stay here, stay at your own risk. Because the general manager, will tell you oh well you already got a discount, so sorry none of our stuff works. I asked him to please go check the room out. He calls me back 30 minutes later. " A guest already checked in, and she says everything is fine she's happy. So it looks like everything works. "So I told him well thank you for saying that you were going to actually check it. So unacceptable. Like did you actually check the plugs, or the light switch. It's 3 in the afternoon. So she might not notice the lights don't work yet. If I was a manager here, I would actually check the plugs. &I would give a full refund. These managers care nothing but just making money, & ignoring Legitimate complaints. read more

See all