Review of hotel only, not the restaurant. Great experience here Saturday night to Sunday. Clean…read morerooms and quiet hotel with no loud guests or slamming doors. Can't believe I slept through the night because there was no excessive noise! We didn't use the pool, but there were several guests last night and this morning enjoying that amenity. If we need a hotel nearby again, we'll stay here.

Booked this hotel a month in advance, with the expressed advertisement of an indoor pool. There…read morewere other options, but I chose this one due to its facilities for family use and entertainment. Four days before checking in I received notice that the pool is now closed due to maintenance for improvements. When I spoke to the people at the desk, there was no mention of the pool being closed during my dates. Now surrounding holiday inns in the area are fully booked, and I am forced to find a new place. I will never book with this particular hotel ever again. Absolutely horrendous customer service.

Minus Zero Stars. Home2 Suites by Hilton, Scranton, PA…read more914 Scranton Carbondale Highway As a Hilton Honors Diamond member, I have stayed in a lot of Hilton properties during 20 years. I used to take pride in choosing Hilton brands. Over the years, the standards have dropped fast. This location is a perfect example. Let's start with breakfast. The coffee is awful. Not "kind of weak." Not "could be better." Just bad. If I did not travel with my own coffee, I would be stuck with something I would not even serve at home. Now the bigger issue. Service and cleanliness are not what you expect when you pay a good price for a room. A clean room should stay clean. Rooms should be serviced the way they were for decades. Daily basics. Trash. Towels. Bathroom. Floors. Instead, guests get excuses. They blame short staffing. I blame supervision. If a hotel cannot meet basic standards, that is not a staffing problem. That is leadership letting problems slide. And when I hear staff blame other staff, it tells me the accountability is even worse. Even the basics have been cut down. The toilet paper is so thin you can read your iPad or a newspaper through it. pending upon what you use, it a joke. And the room does not smell clean. It smells like whatever perfume, cologne, cigarettes, they smoke, or strong cleaner the person used. That is not "fresh." That is covering up. The final straw is the visible neglect. If I can stand in the bathroom and see mold and cobwebs along the floorboards, that tells me the hotel is not being maintained and not being checked. This is not about "elite status." This is about being a paying customer and expecting the bare minimum: clean, maintained, and professionally managed. And yes, they still charge you full price on the way out. I will not be back.

I wrote it down for housekeeping to see. Someone didnt refresh the room after someone unfreshed it.read more

We had a great stay until we got home and realized that we left our Nintendo Switch gaming system…read morein the room. After we ripped apart every bag and found nothing, we called the hotel. They said they would have housekeeping look the next day. Sure enough, they found nothing--so someone got a nice extra tip.

This hotel interior is lovey. The reception/lobby area had a few seats, hotel market and fireplace…read more The breakfast room has more comfy seating plus a couple of areas in the hallway. Amenities include a small arcade room that held a claw machine and a video game. The indoor pool is small but there are towels and seating. The gym, also small, has new equipment. An outdoor patio includes a fire pit and seating. All the public areas are clean and in good condition. I didn't look for a laundry, so check their website for that information. I booked through their app and a King Suite was eight dollars more than a King room. After traveling for several days I thought the extra space would be welcome . Definitely worth a few dollars more. The long entry into the room has enough space to set up the portable luggage rack. A wet bar in this space includes a fridge and microwave. The closet has a few hangers plus an extra blanket, iron and board. The bathroom is spacious. Plenty if counter space. Clean. Multi-use body wash, shampoo, conditioner and skin cream. Enough soft and absorbant towels for our one night stay. Ice bucket was located here as well. Next to the entryway is a couch, coffee table, small kitchen table, two chairs and a coffee maker. The King bed is further in the room, across from a luggage rack/bench, dresser and TV. A comfy seat, ottoman and desk area are by the window. Bed was comfortable. Heat control on the wall. Everything in the room was in good condition and clean. We could have checked in via the app, but chose to do so onsite. Receptionist was pleasant and the process quick. She told us what time breakfast was served as she handed us the key. There are a few restaurants within walking distance. The hotel market includes soft drinks and beers as well as snacks and microwaveable items. Breakfast hot items were sausage, biscuits and gravy. Oatmeal was instant packets instead of the crockpot cooked version. Cold cereals and break items as expected. Milk was available in one of two fridges. Coffee station is across from the food area with nice big take away cups, tea and cocoa. A pancake maker is near the coffee. A fireplace was burning during breakfast service. Several work station type seating is available in the middle of the room and smaller tables along the window wall. A staff member kept everything in order. Plenty of parking. Close enoigh to the highway and within quick driving distance of shopping, fuel and restaurants.

I've now stayed at this hotel several times, and recently my car broke down as I was driving…read morethrough Scranton, so it became my new home for more days than I wanted. However, it was a nice place to spend that time, despite my life feeling like I was in a groundhog day movie. The daily, free lobby breakfast rotates through a few basic options. Scrambled eggs, bacon, sausage links, and always oatmeal, fruits, yogurt, bagels/toast/English muffins, etc. Plus, my kids' favorite, a waffle maker and a lot of batter to make your own waffles. The best part of this hotel is that it is dog friendly, with a 50 dollar pet charge, and it's quite nice for a pet-friendly hotel. Across the street you'll find several restaurants, a movie theatre, etc. There is also a small pool (no hot tub) and an exercise room that gets the job done! Although I was thrilled to escape after continuously extending my stay during the car fiasco, I have and will stay there again when I'm in the area with my pup.

Either heading North or South, this Marriott in Scranton is the hotel I look forward to staying at…read morewith our dog, Rooms are spacious, bathrooms large. Soft towels etc. even our pooch agrees Love the location( right off interstate 81/ plenty of dining options nearby). Staff is always welcoming as well. More breakfast options than other hotels and best of all, plenty of coffee. 4.5 stars

Would not recommend!! Breakfast is supposed to start at 6am i waited until 6:20am and it still…read morewasn't out, the person that started putting it out looked like they were on drugs. Went to use the hot tub 2 days in a row and it was as cold as the pool. Only half of the tv remote works. Blankets were stained yellow and had dirt marks on it. There was a random shoe on the floor when i walked in my room. The only good thing was that they allow dogs but they dont clean the room after a dog was in there, my couch was covered in dog hair. Couldnt open my window because the screen is broken. Also stayed over a week and not once did anyone come by to clean or anything.

We stayed in a pet room on the 1st floor. Our room had a terrible odor. Musty, wet dog, dirty room…read moresmell. The carpet was torn in the entrance way. I've stayed in 5 star hotels, that accepted dogs, that charged less and the rooms were immaculate. For $75 exra a night for a pet, that hotel should be ashamed that the rooms stink and have torn carpets. That hotel was the only one in the area that accepted pets or we definitely would have stayed some place else. The beds were comfortable enough. The bathroom was clean. The TV, kept going in and out of service. The yappy dog across the hall, kept my dog wound up and constantly barking/whining. The stall was friendly.

Unfortunately, this Hilton is missing the mark and is not up to the standard that is associated…read morewith the "Hilton" namesake. Unfitted bedsheets with holes in them, no duvet cover, water damage in the ceiling, mold present in the bathroom, and the room had not been vacuumed. I think the downstairs restaurant (PJ's 1910 Pub) is doing a lot of the heavy lifting here. 1/5: Won't return until it's remodeled.

Even though I was barely here long enough to say that I stayed, it's time to break things down:…read more Never was charged for parking. Desk agent asked if I was parking a car in the garage next door and I said yes. After that.....poof, no charge. If you need to be in Scranton proper for any reason this place is perfectly located. Very close to the University of Scranton, Steamtown, any of the actual in town sites from The Office and right off of 81. No real issue with the room. The carpet was stained in multiple spots but aside from that, everything worked as advertised. While there are several bars/restaurants close by, I opted to stay in since I was beat from a long kayak trip and had another one the next day. The restaurant, PJ's 1910 Pub, ain't sexy, but it gets the job done. Note that the menu on the website, while close, is not accurate to what they actually serve and that's aside from the specials they offer which you can read about while waiting for the elevator in the lobby. www.pjs1910pub.com/our-menu/ www.google.com/maps/@41.4069365,-75.6628473,3a,75y,102.53h,106.1t/data=!3m7!1e1!3m5!1sCIHM0ogKEICAgIC65bKtlAE!2e10!6shttps:%2F%2Flh3.googleusercontent.com%2Fgpms-cs-s%2FAB8u6HagnZJGyLen0DpKLPxZwFB46LEzYuh1-XTMR3WqR6bwVUW2ZpuOZVSwZds6DO36nf4V0fB4b-SC6N44VU80mhmCvIgPHRXhUVFMv7SEehJN9DJNvB_KKIjAaihiAEu_089swzqVAw%3Dw900-h600-k-no-pi-16.096135953756686-ya220.9319001501209-ro0-fo100!7i13872!8i6936?entry=ttu&g_ep=EgoyMDI1MTAwOC4wIKXMDSoASAFQAw%3D%3D The burger was good enough, the fries were well seasoned and the adult libations were heavily overpriced but considering the source, none of the above was shocking. Good enough hang with the small group at the bar which consisted of a few guests and what seemed like a few locals that stop by frequently since the staff knew exactly what they were drinking as soon as they got there. At the end of the day, this place isn't new and it isn't modern but to me it more than gets the job done and commensurate to the price, I can't complain. Good Enough.

This hotel was slightly above average for my stay From…read moreoffice staff was a 12/10 when checking me in One Greta thing is they don't lock the thermostat so if you like it cold to sleep like ai do you can crank it down to 45 degrees Water pressure in the shower was a 8/10 Sink water pressure was a 5/10 Pillows were a 4/10 It's not a bad place Just your average Hampton I

Awesome stay at this hotel. A++! We spent days here twice both were amazing! Great location…read moreclose to the city, beautiful views, beautiful property clean rooms. Great breakfast. Great customer service - great pool and fitness center again A+

Went to comfort suites for anniversary had a amazing time the staff was very receptive very nice…read moreand polite room was very nice clean

Not impressed with the evening staff. We stayed 2 nights. The night we checked in the shampoo and…read moreconditioner in the room were empty. We asked for a replacement and were told that wasn't possible until morning. If I needed supplies to shower I should order them myself on Doordash. The following morning after talking to the manager she said she was giving us a discount. Still haven't seen the discount. The 2nd night I asked for extra towels and was given a hard time. Was told it's not normal to need clean towels everyday. I would never stay here again. Not a positive experience.

I agree with the 3.5 for a hotel in general, and I'd probably consider it a 4 in terms of budget…read morehotels in general. For a cheap-ish hotel, it's a good value. It had a fitness room which is a rarity in two star hotels (why I picked it) and the price was lower than you'd pay for a 3 star. The front desk staff was friendly. The free breakfast was basic but nice. I went with packaged yogurt and fruit plus coffee and instant oatmeal. Pretty decent. The room was small and had a musty odor. Sheets were wrinkled. As others have mentioned, it's hard finding the entrance to the hotel from the street. The walls do seem a bit on the thin side, but I slept fine regardless. The hotel seemed safe but some other guest behavior left me scratching my head. (Passing the breakfast nook late morning, I spotted a family eating there barefoot....so not the classiest clientele) Location is pretty good, close to plenty of the shops and attractions in Dickson City. I came here while visiting family. I wouldn't be excited at the prospect of coming back here necessarily, but I would consider it.

We decided to stop at the hotel while on a long road. Driving in late we only needed a place to…read moresleep and possibly breakfast in the morning. For that reason this was the perfect place and for the perfect price. Amongst all our various hotel check-ins, this was by far the most efficient and quickest check-in. As soon as we parked our vehicle, we walked in, and gave our name and received a key. The room was clean, though it oddly reminded me of an old cruise ship with its wooden interior and mud-colored carpet in a cozy setting. Heater/ air conditioner also needs a desperate cleaning. If I'm not mistaken, there was mole in the vent. My respiratory system is very sensitive to smoke and on clean air. As soon as I started coughing and feeling uneasy, I decided to check the vents and noticed what look like mold. Other than that, I liked everything else about the room. The breakfast in the morning was decent for what one would pay for this hotel. They don't have any protein besides boiled eggs, but I was there for the waffles. The staff was also very friendly and efficient. Again, this four-star out of five rating is while keeping in mind that this is a budget hotel.

We stay in Clarks Summit a couple of times a year and have stayed at the Best Western Plus and the…read moreHampton Inn. This time we tried the Spark. My husband thinks Spark is the best of what's available, although he agrees with me and other guests that part of its appeal is its newness. The other two are old although refurbished not too, too long ago. How it holds up remains to be seen. The room was comfortable except for the lack of a desk chair-- it only had a padded stool with no back. And the easy chair was not very comfortable. The bed was very comfortable. The breakfast was adequate -- about all it didn't have was the almost ubiquitous eggs/sausage/potatoes in chafing dishes. The room was cramped, though, and would be unpleasant if many guests were getting breakfast at the same time. Overall, the Spark is has a cheerful and welcoming vibe. It was very clean and provided all the normal basics.

We booked this property on the road while traveling through PA. We were skeptical because we were…read moreunfamiliar with the Spark name and the rate was just $105! We arrived around 1:00am and were cheerfully greeted by a girl at the front desk as if it was 1:00pm. The hotel was so clean and quiet despite the packed parking lot. Our room was so comfortable especially the bed. Great shower water pressure and products. The continental breakfast was just right to grab & go and the morning crew was just as pleasant at the front desk. We highly recommend Spark by Hilton in Clark's Summit.