I've been here at the Des Moines downtown Hilton hotel and am appalled at how terrible of a job…read moretheir housekeeping did on our room after our first day. They did a terrible job with our beds- it looks like a kid did it or whoever did it just did a rush job and it's obvious they didn't try at all. The bathroom clearly wasn't touched at all. The sink still had a used hand towel and the surface wasn't wiped down, the trash wasn't changed, and all they did was swap out the floor bath towel. Our toilet still had marks from usage and they didn't clean it. Then the trash can in the living area was also not changed even though it was full, and our coffee supplies were not restocked. I tried to use the phones in the room to call room service and they didn't even work. So I had to call the front desk with my cell, and I was pissed- still am. Whoever did the housekeeping job for our room was awful. I'm not that harsh or picky with hotels but for Hilton, I expected much better service. We are Honors members as well. This is highly disappointing. The front desk sent an employee to restock our coffee bar and give us new towels, she didn't even apologize to me once. She asked me what trash needed to be changed, and then she put the bathroom trash can onto the bathroom sink to change it... and didn't wipe the sink down after. Then she left. Said nothing else, didn't ask if we needed anything. Made zero comments about anything. I wouldn't recommend staying here if their housekeeping service says anything about this specific Hilton. I barely complain about hotel service and am usually pretty understanding having worked in customer service myself, but this was absolutely not okay. They also promised us a room on the 8th floor and then changed us to the 4th floor hours into our check in day, and whoever was above our room was moving around/talking super loudly from 12am-6am, with spouts of coughing and puking. Not a huge deal for the noise since you can't control people, but now I'm pissed about housekeeping and want to rant about more. The plugs are also loose by the bedside tables/lamps, so your phone may not charge without you realizing until later. Overall- the housekeeping job, their service, as well as the attitude of the employee that came to the room after I complained to the front desk makes me wonder just how clean the hotel room really is. It's unprofessional and SO lazy. I do not recommend Hilton Des Moines Downtown. Edit: Next day after- I asked the front desk for the GM's card and talked to the front desk again about the housekeeping from yesterday. They apologized and I showed pictures and told them how the phones were also not working. Just got back to our room after having been gone all day, and when we left, they had people cleaning rooms in our hall at like 11am. It is 5pm now and they still haven't cleaned our room today. My brother saw one of the cleaners and he was just sitting in one of the other rooms on his phone not doing anything. I hate this hotel. Terrible service, unprofessional, and extremely lazy workers. I highly recommend going elsewhere like the Marriott. I expected much better from Hilton, especially being an Honors member. The walls are also very thin. Website: https://www.hilton.com/en/hotels/dsmdihh-hilton-des-moines-downtown/?SEO_id=GMB-AMER-HH-DSMDIHH&y_source=1_OTA1MDc4My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Hotel is quiet and clean. It's about 15-20 minutes from the airport with a courtesy van that is in…read morethe heart of the city. There is a bar/restaurant in the hotel that has some great wings.

Tej at the main desk was so helpful and made the stay a great experience! So welcoming and a great…read moreplace to stay in Des Moines.

Play the guy was sleeping. I was trying to reserve my room around 12 AM and I literally took an…read morehour for him to wake up and he was all mad because we woke him up and then I told him he can't sleep on the job and he told me he can literally need to fire the Indian guys!!!

Rooms are clean and great fresh smelling! The pool is a…read morehealth hazard,water inviting but black mold and green mold on tile!!! Front Desk person was a joke! I believe I bothered her to think about looking away from personal time on her cell phone. They couldn't care less!! Onetime I wish it was AI !! Never again!!

This is a great stop while driving cross country. Such a…read moregreat value. Rooms and hotel in general were clean and updated. Breakfast had a great variety with typical continental options and eggs,bacon,sausage,biscuits and gravy. Pool was really nice and the kids loved that the deep end was 9ft. Workout room was great! A fun rec room is a great addition. We will be staying here anytime we travel.

We stayed here for a week during a hockey camp. The facility is almost brand new and in a…read morefantastic location. Easy access to the highway, large businesses like Athena, Wells Fargo, Jordan Creek Mall and more. If you are staying here for a soccer, basketball or hockey tournament at RecPlex, it's a perfect spot. Close to shopping and things to do, simple 10 minute drive to the RecPlex, and great amenities. The staff here was great, our room clean and modern, and the other facilities were clean and well laid out. The pool is a bit small, but the water was warm and it was located near the front lobby / patio. Overall, this is a great location and one that is ideal for business and family travellers alike.

Worst breakfast ever in a Holiday Inn Express! Usually the breakfasts are consistently good. In…read morethis case, the coffee machine was being cleaned during breakfast hours. There was no butter, no hard boiled eggs, no cocoa packets, so manual items missing. Plus the staff just wanted to chat. When items were requested, the staff would disappear or forget or both! In addition to this, the king mattress in my room was saggy & quite uncomfortable!

Currently here right now, and I am the platinum member. We stayed here in the past and usually…read morethings are OK...i clearly stated during my reservation. I needed a handicap room, possibly on the first floor.- recently had hip surgery and still using a cane - but they gave me a room at the end of the hall on the second floor??? So much for being a loyal customer. When I brought it to their attention they said that there was nothing they can do - even though I reserved it almost 30 days in advance??? So now I'm stuck without being able to take a shower because nobody choose to read the notes until after the fact.- pretty embarrassing / customer service wise- they don't have any parking either if you arrive tardy. Disappointed- not even an effort to make it right...

We stayed at 3 Best Westerns on our trip out to Colorado, and this was by far the absolute best…read moreone. The breakfast was excellent and had a lot options for different types of foods. The lobby was beautiful, with plenty of places to sit and a coffee making machine that could make you lattes, mochas and even hot chocolate, which I utilized multiple times. The pool was clean and brightly lit and honestly beautiful. The rooms were clean and had that extra blanket and pillow in the closet that you always hope is there when you want to feel extra cozy. This Best Western is clearly run by hospitable, welcoming people who know what they're doing. The only critique I have is that the elevator buttons seemed a little old, but they were still working properly. I felt well taken care of, cozy and comfortable, and all at a reasonable price. I would stay there again for sure. I can't wait to have another hot chocolate by their fireside in the lobby. Keep it up, you guys! I had such an amazing time. We'll be back!

Everyone here is so great!! Front desk crew ON POINT and so friendly!…read more Kammie at the coffee shop in the mornings? A total ray of sunshine. She's our favorite--such a positive way to start the day. Always remembers us AND our drinks, and the reason we always stay here! It's home away from home and just always a comfort to walk in the doors.

We were in town for a soccer game and this hotel seemed pretty nice when we walked in. The lobby…read morearea was pretty big and had a lot of seating available. Getting checked in took a bit longer than it should have as it seemed the person helping me was new and struggling with a few things. They had mentioned a breakfast buffet to a few people from our team but I wasn't aware until we were checking out and I overhead them telling people who were checking in. When we got to our rooms, it had an off smell to it. Not enough to complain about since we were there for just the night, but it wasn't pleasant. The walls/doors were very thin. We could hear everyone who walked by and used the ice machine. It was all so loud that it sounded like the door was always open. For the most part, the beds and pillows were comfortable but I wish we would have examined the sheets and blankets before going to sleep. They really need some better detergent and some washing hacks because we noticed so many gross stains as we were packing up the next day. Hopefully they continue making renovations in the rooms because the lobby area and some of the staff is probably the only things they got going for them here!

I just stayed in this hotel with my significant other over the weekend. The room and breakfast…read morewere fine, but there are a few things I definitely take issue with and the last one is extremely important to me: 1) They said they only have housekeeping refresh the room every 3rd day. When did this start happening. Isn't it standard hotel procedure to refresh the room daily? 2) They slid my invoice under the room door very early in the morning (it was there when I woke up at 5:45am) on checkout day. I am not a fan of having my personal information slid under a door. All it takes is a tiny bit of human error and then someone has bits a pieces of my personal info and certainly enough to start charging items to the room. And my biggest issue of all ... 3) The "fitness center" is a complete joke and cannot be referred to as a fitness center. I don't expect very much out of hotel fitness centers, but this was a storage closet with 2 ellipticals, 2 treadmills and a dumbbell rack squeezed into a room the size of a closet. There wasn't even enough space to get down and do some push ups or sit ups. It's a complete slap in the face to anyone who books there and wants to get in a workout. I actually had to go seek out a gym in the area, and pay them, in order to get my workout in when I should have been able to do that at the hotel since they advertise a "fitness center." If working out is a priority to you, completely avoid this hotel.

Hands down. One of the best hotels during the pandemic you should definitely book at. I Stay at…read morehotels all over the world and this one is a hidden gem! This place is beautiful. First and foremost when you check in, you get a free drink and they respect the Yelp check in though they don't seem know it exists. They're are plentiful amount of rooms. The rooms are big. They are also eco friendly. Awesome showers! The best part is the breakfast they feature is amazing. They don't have those light, bare bones course meals here. Great drink options too with breakfast ! The highlight is that it's got an amazing pool and hot tub! Sure they got a gym too but it's a large pool, hot tub area! I'll make sure I'll come here more often!

Fine place to stay for the night when passing through Des Moines. It was clean, safe, and…read moreaccessible to stores/restaurants.

The room was clean and comfortable. Location was close enough to the highway and was only a 15…read moreminute drive into Des Moines. Although the staff were friendly, check-in took a while to complete. Was acknowledged by staff at the cafe that someone would assist me shortly, but they didn't call anyone to come out. When the person finally did, was ignored, took her time restocking items at the cafe before coming over to check me in. Comfortable rooms, but service during check-in was a bit lacking.