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    Quality Inn

    4.0 (2 reviews)

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    8 months ago

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    The Black Swan Lee - Lenox, Ascend Hotel Collection - The breakfast nook

    The Black Swan Lee - Lenox, Ascend Hotel Collection

    (68 reviews)

    $$

    I stayed here for two nights with my partner and our two small dogs…read more We just wanted to check out the Berkshires for a day or so, nothing crazy. This seemed like a very reasonable compromise in quality and price. There is nothing immediately within walking distance regarding restaurants unless you consider the restaurant in the hotel. This place, however, is on the road in between Lee and Lenox so is pretty convenient with a car, many places within 5-10 min drive. The lake views are gorge, especially if you are lucky enough to get a room overlooking it. Our view was of the parking lot but I can't complain given how much it cost per night. The room wasn't overwhelmingly large but we had enough room to open our suitcases, so that was nice. The bathroom was decently sized. The staff I interacted with were all very nice and friendly. I had to sign away the possibility of seeing another penny in my life if my dogs had any kind of accidents but fortunately they were well behaved. I am not sure if there is an elevator btw which came as a surprise. Fortunately this was just a two night stay (which doesn't guarantee anything with me) so I was able to carry my shit up the stairs pretty easily. I thought the bed was comfortable and they provided more pillow than I am used to. The thermostat worked well. There wasn't a closet or iron probably the first time I've ever needed to use one. I would stay here again.

    Extremely friendly staff upon arrival. The furniture was…read moredefinitely outdated, but it didn't take away from the comfort in the room clean spacious bathroom. Everybody on here is complaining about the breakfast food, but to be frankly honest with you I don't know what people expect when it's for free. No it's not a gourmet meal, but a slice of toast and a hot cup of coffee is enough for me. And definitely people were grabbing everything. I'm definitely stay here again. Yes, I heard the man upstairs walking all night long but you can't fault. An old hotel for that. If you're looking for a really decent place to stay for a really decent price this is your place.

    Devonfield Inn

    Devonfield Inn

    (39 reviews)

    $$

    Fantastic bed and breakfast in the middle of the bucolic Berkshires - a fantastic escape for a…read moreromantic sojourn or simply a peaceful retreat. Doug and Jim go above and beyond with their hospitality always with a smile and friendly gesture. Jim's breakfast desserts are phenomenal and the Happy Hour with live music is superb with Doug and Jim both lending their voices to entertain guests in collaboration with a pianist that truly brings back the concept of Parlor music into the 21st century. The musical ambiance at breakfast is also reminiscent of my own playlists, with a mix of classical, new age, and soft instrumental listening. The historic inn retains much of its charm with original details throughout - truly a step into New England country charm. My partner, now fiancée, and I thoroughly enjoyed our stay and it will forever be memorable as our engagement destination. We are looking forward to returning for many years to come!

    Our recent stay at the Devonfield Inn was our first and will certainly not be our last!! The Inn is…read morebeautiful, well appointed and is located in the amazing Berkshires. The Inn Keepers, Doug & Jim were gracious, informative and attentive! Our suite was very welcoming, comfortable & clean! We enjoyed true comfort during our stay. Breakfast was really good each morning with great selections of savory & sweet offerings. The Inn's location is central to many restaurants @ attractions which made day trip's really easy. A very special Inn indeed!!

    Holiday Inn Club Vacations Oak n Spruce Resort - South Lee - In the bar

    Holiday Inn Club Vacations Oak n Spruce Resort - South Lee

    (126 reviews)

    Nice stay. This resort offers a variety of accommodation levels. The buildings are two or three…read morestories high. There are no elevators. Some units are 'ground level' but located one level down from the parking lot in some cases. These have direct access to picnic tables and charcoal grills on the lawn. The upper levels have patios with tables. I believe they are time-shares, but we stayed for a week, booked through a third party site. Our unit was two bedroom, two bath. We had a small full kitchen with just about everything you could need to cook a meal. The dining table seats four and dishes accommodate eight. The sofa pulls out into a sofa bed. The furnishing were in good condition and the appliances clean. We were given dishwasher tablets, dish soap and a sponge, trash bags, four sets of towels and pool towels. Washer and dries are free and guests wash their own towels or pay eleven dollars for set to swap them out with housekeeping. On-site amenities include putt putt golf, basketball, volleyball, two outdoor pools, two indoor pools, hot tub, sauna, daily crafts in the activity center, an arcade, Karaoke in the bar, a snack bar where you can get burgers and the like, a movie theater, a community patio, shuffleboard, weight room and playground. I may be missing something, but there is a lot to keep you and the kids busy without leaving the resort. We were given a schedule of events and movies playing when we checked in. The kitchen includes a full size fridge with freezer, microwave, stove with oven, and dishwasher plus coffee maker and toaster. I brought along containers for storing left overs (I brought lots of food), extra paper towels, my chef's knives and a few other kitchen essentials that I often find missing but were included here. The coffee cups are 6oz so if you like a big mug - bring your own. There were a few wine glasses. Guests throw their trash and recycling in the dumpsters located near their building before departure. If you run out of paper towels or need laundry detergent or charcoal briquettes there is a small shop in the activity center. There was plenty of TP in the bathrooms. The towels and sheets were in good condition and the bed comfortable. The weather was in the 90's during our stay and the AC kept the unit nice and cool throughout our stay. Hot water took quite a while to reach temperature, but once there, there was plenty of it and the water pressure was good. I wasn't a fan of the shower being 'in' the room. One bedroom has a separate bathroom. The other has a small room for the toilet while the shower/tub and vanity are 'in' the room. Very 1970's. Your room 'key' is a wrist band that is connected to your credit card. You, or your kids, can use this wrist band to buy arcade tokens, purchase food at the snack bar and so on. Train tracks run past the property and they do blow their whistle when passing through at all hours. There is quite a lot to do in the surrounding area and this location makes a good 'jumping off' spot. We spent our days being tourists in the area, and our evenings sharing a meal on the deck with family. Would stay again.

    My family and I , had a great stay here. I'm expecting, and was looking for a nice little…read moregetaway/road trip. My villa was so relaxing, clean, and spacious. The beds were immaculate, and so comfortable. Most of my time was spent in bed, and I got what I came for to RELAX and get away from the city life. The villa is a 2 bedroom, 2 bath, and full kitchen with all you need if you're going to cook. My son enjoyed the private balcony, where he played and we watched the creek right in the backyard. It was beautiful and calming. We will absolutely return, and SOON.

    Canyon Ranch Lenox - Light fixture over desk.. 5 star resort?  Nope

    Canyon Ranch Lenox

    (59 reviews)

    $$$$

    Re: Review of my Wellness Guide, Kelty Greene and Tim my reservation agent…read more I just wanted to take a moment to share the wonderful experience I had with my wellness guide, Kelty Greene yesturday. She is one of my guides and we had a very thoughtful conversation about my itinerary. She made some key adjustments that really aligned with my needs and also took time to explain some of the concerns I had. I would absolutely give her a full 5-star rating- way to go, Kelty! Additionally, I had a conversation with Tim couple days ago who was my reservation agent. Tim went above an beyond-he helped me arrange payment for my package, showed a lot of care, and even spoke with his supervisor to ensure my concerns were met. I really felt protected and cared for throughout the whole process. Thank them both for such a fantastic experience. Best Regards, Sue O

    Mattress and pillows were worst than a motel eight seriously pillows lumpy I didn't sleep. The…read morewhole night woke up with a bad back. Could only go in the pool couldn't do any of the exercises. I complained to the woman that was at the spa booking appointment at 8 o'clock in the morning is now two 2 o'clock she told me she would definitely get on it and she apologized that. Maybe they could change the room no one ever called me back. I called the front desk today and I got lip service from the guy working at the front desk no help he's telling me he's helping me but he's telling me to take time out of my day cause I'm going into the pool again to try to work out my Backand he said that I would have to speak to the manager in person he couldn't put me through. I said where is the manager well, she's not here. I said oh but she's going to appear when I come there.

    Blantyre - Best room service ever

    Blantyre

    (45 reviews)

    This may have been my best room service experience ever; having lived out of hotels that is saying…read moresomething. The building is really beautiful and at any other time we would have made use of the beautiful common spaces indoors and not just enjoyed our room and the grounds. The room was impeccably cleaned and staff were attentive to needs that came up during the visit. The absolute stand out was our room service meal set in front of the wood-burning fireplace in our room. They came up with a table, offered us options for chairs, had all of the food wrapped in plastic and covered in warming lids, but done in a way that did not interfere with even the delicate plating details. The portions were substantial and food quality was outstanding. They even provided gluten-free options that went above and beyond to accommodate an allergy. I wish I could give 4.5 because there were some minor areas for improvement, but I will round up given COVID was likely a contributing factor.

    This was a return visit. We had previously been guests at the hotel 3 yrs ago . Now under new…read moremanagement , what a change ! The ground s are still lovely. The downstairs public rooms are beautiful. " Although somebody followed me around where ever I went. You definitely feel they don't want you to sit in the rooms. It is "look but don't touch" just like a museum. If your looking to go to a lovely, charming, gracious hotel . Want to relax & be spoiled) for the weekend don't come here. The staff is obnoxious rude & pretentious. We arrived with are 2 Small Shitizs just as we had before. The hotel was aware we were bringing 2 service dogs.. First night they would not allow us in the dining room with dogs but they had no room for us to dine outside! They wanted us to sit alone in a room by ourselves & have dinner ! I objected. We finally agreed we would have dinner in the bar alone . At least it was part of the dining area. To get to the pool area you need to drive your car. They didn't like where my husband parked our car. No biggie. I think the Pool Boy could have handled it. All he had to do is ask us to move it. Next thing we know the manger of the Hotel comes to the pool standing over us suit & all. After announcing his titled he ordered my husband to move the car. It was definitely a reprimand for his bad behavior. Of course he moved the car. When we returned to our room there was a hand written note offering to serve us dinner in our room that evening. I called the desk to ask about this & was told this was a new thing they were offering ! We ate dinner in town that evening.. I could go on & on with our crimes & misdemeanors. I spoke to this TIGHT A.S JERK when we were checking out . I asked if the General Manger was available. He has a total passive aggressive personality. I expressed my disappointment about the weekend. He went through the list list & more of the above. Wait a minute , aren't I the quest. Isn't this his job ? Doesn't it come with the territory! If he was so disapproving of us he could have asked us to checkout. He didn't do that though. He wanted our $3900. He may not have like us but he liked our money.

    Quality Inn - hotels - Updated July 2026

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