We arrived on 5/29/2026. We were greeted by a very sweet, friendly lady at the front desk. We get…read moreto our room, and nothing worth complaining about...until we unfolded the sofa bed. No one could sleep on that. You could see the individual springs impressions on the mattress. Luckily we brought air mattresses for our two youngest. We get the FOUR kids swimsuits on, ready for the pool after a 9 hour drive, corral everyone down the elevator to the pool to be greeted by a sign "pool closed". Not a temporary sign but a permanent one. When traveling with kids we want/need a place for them to burn up some energy. This SHOULD have been stated on the website while reserving it. The room was for up to 6 people, yet only had 4 pillows and no sheets for the pull out. First thing se did before going to the pool, we called to get more. Never arrived. The sweet front desk lady gave them to me around 8:00 pm. Meanwhile we get the FOUR kids swimsuits on, ready for the pool after a 9 hour drive, corral everyone down the elevator to the pool to be greeted by a sign "pool closed". Not a temporary sign but a permanent one. When traveling with kids we want/need a place for them to burn up some energy. This SHOULD have been stated on the website while reserving it. The only reason this place is getting 3 stars is because of the breakfast which was very good, and the front desk clerk was doing her best. If not for them, it would have been 2.

We stayed here on the last Monday in May (Memorial Day) while traveling from Memphis, TN to…read moreAsheville, NC. We arrived about 4:30pm and found a parking spot for our pickup and cargo trailer relatively easy. This location was very convenient to several restaurants which enabled us to just walk instead of driving and trying to find a place to park a pickup and trailer. The room was clean and comfortable but the ice machine on the 5th floor did not work. We would recommend this location to others!

We were to attend an event at the Oak Ridge Y-12 facility. On Sep 30, 2025, we booked a 2-night…read morestay at the Hampton Inn by Hilton in Oak Ridge, TN, located at 208 S. Illinois Avenue, Oak Ridge, Tennessee, 37830, for check-in on Oct 31, 2025 and checkout Nov 2, 2025 for a total cost of $488.92. My husband is a Veteran and disabled. That is a lot of money for us. We learned on Oct 21, 2025 that the Oak Ridge event was cancelled due to the federal government shutdown. We immediately called Hampton Inn by Hilton in Oak Ridge, TN to cancel our reservation. The hotel manager told us that there was a 21-day cancellation policy and refused to cancel our reservation because they must comply with Hilton's Corporate Policy. We called Hilton Corporate customer service, who said it wasn't their policy and that they had no ability to cancel the reservation, that the ability to cancel and waive any fees lies SOLELY with the hotel property. The manager Rebecca Fuller continues to lie and say the hotel property cannot cancel and refund, they are in fact the only ones who CAN do it. They just won't. Zero flexibility or exceptions. Their cancellation policy is a scheme they've developed to prey upon guests who've already had some misfortune and need to cancel a reservation, by charging not just a cancellation fee, but keeping the ENTIRE cost of the reservation and then re-renting the room. What a racket. Beware. Neither would the hotel modify the reservation date to a future event in December. Hilton customer service called and spoke with the manager at the hotel, who again refused to cancel the reservation because they are "an NFL hotel," meaning they have an absolute no cancellation within the 21-day window due to NFL games. The closest NFL team is the Titans in Nashville, a 2 hr 42 min (162.3 mi) drive from Oak Ridge to Nissan Stadium. Now the manager claims it is because they are close to the University of Tennessee (the hotel is 25 miles away and not even in the same county) and says that as a Tennessee resident, we know when the Vols have a home game, an ignorant assumption because we do not follow any football and don't live anywhere near UT. We've already been charged for the room. If we cancel the reservation, they keep the money AND can re-rent the room. Since we are paying either way, we are calling local Oak Ridge Veteran's groups to find a homeless veteran who can use the room for that time and get out of the cold. That room had better be available for a homeless veteran, Rebecca Fuller, since we paid for it already. We will never stay at this hotel in the future and urge others, especially Veterans, to do the same. They have predatory policies. If you were in a coma and needed to cancel, they would still keep the ENTIRE cost of the stay and laugh all the way to the bank, not just a cancellation fee like other hotels.

Lobby Bathroom Very clean Nice Breakfast Area…read more Friendly Staff (Didn't visit it, but they had a Pool) Clean Room; Bathroom; Comfortable Bed Dislike - Dislike - Dislike - Dislike - Dislike - Dislike - We had little sugar ants come out but the front desk brought us something to handle the problem and we didn't have any other issues. It was hard for them to find bug spray though.. so we were on eggshells for a while. But they were helpful and once we got something to take care of it, it was fine. I hate not having a real closeable bathroom door!!!! I don't like that the restroom door slides and there are still gaps of the door open. I don't know who started that design but it does not work well when you have multiple people sharing a room.

Was able to make a reservation while driving to Knoxville, and received the 1st floor. Had delivery…read moreof pizza and then settled in. Not quite sure it was a queen suite because that bed was very small double or full I believe. Enjoyed the many channels and the ability to crank the air to 66'. Breakfast would have been 5 stars but gravy was cold, 2 yogurts left and oatmeal was not warm. I didn't interact with the staff so not able to comment on them.

The room is nice. Cleaning was to happen every two days. So far, I'm at the end of day 6 without…read morecleaning. I've had to request toilet paper and trash bags from the front desk. There answer, we don't why it wasn't cleaned. We don't know whose fault it was. Did you put out the equivalent of "Do Not Disturb" sign? No, I didn't. A couple of texts to ask if I needed anything but no response back. Lousy customer service. Picking up trash and providing toilet paper shouldn't be an add on that comes with attitude by the front desk.

CLEAN! Carpets, bathrooms, bedding: all clean. Welcoming front desk workers…read more Josh at front desk kept the breakfast area going well. He was great. If you need a place to stay overnight while traveling, look no further.

Stayed here while checking out a new home in Tellico village. Perfect location! Quiet. We also…read morebought an air freshener. Staff are very helpful and friendly. Sharon and Ronnie are exceptional. No real negatives, maybe due some room upgrades.

I was pretty impressed with the room we booked on the fly when traveling through the area recently…read moreand although this was only a quick stop for us, I would recommend this hotel for a comfortable stay. It was my first time staying at a Residence Inn, which I can see functions as a decent extended stay type of place should you need that ever. It's about the size of a decent NYC apartment, with a small kitchen (clean, stocked with plenty of the necessities), living area with large flat screen and king size bed. If I were on a long work trip, I could easily feel fine with staying here. But we were in and out in the blink of a night and it was just fine for that, too. Road trippin'!

This property was disgusting. The general appearance was ok for a Residence Inn but when we got…read moreinto our room, it smelled weird and the sofa bed/couch had multiple large stains including the mattress which looked like someone had been murdered on it. It was too late to leave with kids so we made due for the night. I looked for the source of the smell, which made the room smell like a truck stop and found that they had cut up those plastic urinal cakes and stick them in the vent slats of the A/C!! WTF?! The next morning, I confronted the desk manager and head of housekeeping and the head of housekeeping said they used them because they specifically looked for air fresheners. That ain't that type of air freshener! I told her that is a health hazard and is fucking disgusting. The room smells like a urinal! I never in my life have seen that and hope I never see that again. We checked out immediately the next morning and got a refund. They should be embarrassed that their housekeepers allowed a stained couch like that to remain. Her excuse was that they were getting a complete renovation soon. Cleanliness, leadership, and accountability are the problem, not a renovation.

I am a very frequent business traveler and an IHG rewards member. The hotel is well kept and this…read moreis the one positive. Routine maid service is at the guest's request and I was not told this until I went down to the front desk a second night to request fresh towels and wash cloths. At that time I questioned about the room refresh. I was told that due to short staff, room refreshes were done at the guest's request. The following morning I requested such. When I got to my room that evening there were, indeed, fresh towels and the bed was made and appeared fresh. As soon as I pulled the sheets back I saw a very small stain that I had noticed when I awoke earlier that day. I purposely remembered that stain for I was suspect if the sheets had been replaced since the last guest used the room. For me, this is unacceptable. I will not request this location the next time I have business in the area.

The rooms are nice and they have an edible free breakfast. The air conditioners are quiet, the…read moretelevision is nice and all the channels are digital. No pay per view which I like. When you turn the television on it goes straight to CBS and not a hotel channel. If you need a place to sleep while you are driving across the great state of Tennessee this Holiday Inn Express fits the bill.

First let me say I have a friend who owns a hotel so I know how they work and my review below is…read morejust my opinion. I checked in as a walk in as I was driving from Ohio to Florida and just needed a break as I was getting a headache and starting to get tired. The from desk person was very polite and took great care of me. I got to my room unpacked things for the shower in the morning and got my clothes out. Turned on the A/C to a sleep able 68 degrees and climbed into bed. About 1-2am the A/C started to make horrible noise. Sadly my head was not better so instead of me going down to change rooms I just turned off the A/C. I woke up around 5am getting warm as expected. Sadly still had a headache so I took some meds got up to shower. Here is the only real complaint: the shower drain did not seem to work at all. As I took my shower the water just kept going. I got dressed and packed. Went down put my stuff in my car, walked back in to grab breakfast, now I normally do not eat at hotels. But I didn't want to stop anywhere else as I just filled up with gas right below the hotel. I got a biscuit, sausage, and some eggs and made a sandwich. I will say the biscuits were not hard, they were perfect, the sausage was not over cooked, the eggs were Powdered but not bad. To top it off the coffee was good. I mean not amazing but good. I have had a lot worse at hotels and I took a cup with me for the drive. I did tell the front desk about the room and they put it on the list to fix as well as tell me I should have came down to change rooms. Which I knew and told them so, but I also knew I just needed to sleep so for the A/C I take the blame. The drain should have been found in my opinion. I gave the 4 stars because I feel most were not on them and the place is very clean. The drain is my only real complaint. I would stay here again.

Ok stay. Good for one night and you're able to take your dog for a reasonable extra fee…read more Room was clean, but not the best sleep due to hard bed and extremely thin walls. Dog barked in room next door for over an hour. Breakfast - free, but not very good. The girl who checked us in in the evening was a bit rude. Not sure why, but she was definitely having a bad day. Sorry to be so negative, but it's what we experienced.

the hotel was very clean and had free cookies and bottled water at check-in. There is a fitness…read morecenter open 24 hours a day. the free continental breakfast was limited for someone watching carbs and calories. my biggest complaint is the lack of storage in the guest rooms. Four hangers, four wall hooks and an open shelf simply don't cut it for guests who actually like to unpack their suitcases. Having even a single closed drawer for pajamas, socks and under garments would go a long way.

Convenient hotel, however you would need a car to go anywhere. The rooms were small but clean…read more Very quiet too. We visited Market Square. It offers lots of restaurants and a few shops. The shops were all very unique and a huge variety of food options. We also walked around on Gay street which was similar.' The ally between Market Square has beautiful murals by different artists. I would highly recommend walking through. However as a woman I would only walk through during day time hours preferably with someone else. The ally has these small holes which many homeless individuals were in. The one thing that was concerning on multiple levels was the huge populations of individuals that were without a home. Homelessness is not a new challenge to cities, however it appeared that an inordinate amount of them have significant mental health challenges. Appeared to be in an altered state, walking around talking to themselves loudly. This was concerning on a humanitarian level but also a safety. I want to be very clear, nothing happened and we were safe. We did buy several meals to give.