We stayed here for two nights while going to a football game in Mississippi. This hotel was not…read morefar from the Memphis airport which was nice for a late arrival and early departure. Positives: *The staff was very welcoming and friendly throughout our stay. *Clean hotel with spacious rooms. *Quiet area to stay in. Negatives: *Paid parking. I was not expecting to have to pay for parking here, it was just a standard lot for the hotel. I went back and looked at booking, and the parking fee is hidden in a drop down. So, if you don't select that drop down, you will never notice it until you arrive at the hotel. Just another way for them to add on additional fees at an already pricey hotel. *The bathroom tub did not have a plug to hold the water. May have just been our room, though. *Breakfast was not setup timely. We had an early flight, but thought we would grab a quick breakfast before heading out. The delay of setting up breakfast is not thinking about early travelers. Not a bad option for a hotel, but I would also look at alternatives.

We usually stay in Memphis but never had any luck with the hotels there so we decided to stay in…read moreSouthaven where it seemed nicer and it was! Surrounded by stores, malls, outlets, it's a great location! When we arrived, no one was at the front desk for a good 5 minutes and then staff came out and was very pleasant. Checked in and had issues getting into our room but that was quickly resolved. At first glance, the room was great! We had the bunk beds and more than enough room for anyone! It was wonderful. After finally settling in, we noticed there were still some trash in the room, the couch had suspicious stains, leftover party decor, and it didn't feel clean at all. The tub's handle was barely hanging on and the ring had fallen down. It didn't feel nice but we got in late and were leaving early in the morning so we made do with our current situation. The ladder to the bunk beds are largely spaced so it's definitely not for small children but bigger kids. Beds seem comfy as we slept but were unsure of how clean they were since the room was already in a disarray. It seemed like they just made the beds and replaced the towels and forgot to clean. Overall, with breakfast, staff, location, and room; we were happy with our stay and would give them another chance. Maybe this was just a one off but we had a great time so we would come back and stay.

The reason I am giving this 5 stars is because the Drury Inn is the Best Buy for the money. You…read morehave both breakfast and dinner provided, indoor/outdoor pools, and a jacuzzi. Room is spotlessly clean. Front desk staff answered all questions. Food service is a bunch of happy people just being glad to take care of you.

Very clean hotel! Excellent Happy Hour and Breakfast. Staff was awesome! We booked only 1 week…read morein advance, the price was great and accommodations were so, so much better than another hotel we had stayed at during our travels the week before. Highly recommended!

bathroom doors designed by Jeffrey Epstein?…read more They had one of those sliding doors that was improperly installed, and there was at least an inch of visible viewing from the inside as well from the outside in. Basically no privacy. we complained and they said they'd send someone to fix it but they didn't. Also, no conditioner in the showers... That's barbaric for anybody who has long hair

7/20/2025 Hotel is conventionally located near the shopping…read moreareas and restaurants. Walmart is about a 3 minute drive. The Hotel Lobby was nice, but it always stayed rather warm: not certain if the air conditioner was working well. Breakfast was less than desirable. They served all microwave prepackaged sandwiches and egg omelets. However, the fresh apples and oranges were good. You would do better eating breakfast at nearby fast food restaurant. King Suite and King Studio room were very spacious: this was great. The rooms appeared clean on arriving. After a day, i discovered rooms were not dusted very well. The indoor swimming pool had poor ventilation and lots of chlorine. This hotel had challenges with keeping the common areas on each of the four floor tidy and mopped. I would rate their Customer service 1 1/2 . The Housekeeping Team was pleasant. But they did not do as well of a job with keeping things nice and tidy. I had stayed at other Home 2 Suites properties, this one was worst.

This place is improperly labeled so that they can charge 'hotel' prices! This is a 'motel' Hilton,…read moreI expect more from you! I expect value for the money I spend with you as a Hilton Honors member but also just a regular working person. The carpet was stained, the box spring cover was dengy, the vents were filthy & clogged with old dirt. Nope! Not a great experience at all.

Hilton Gardne Inn was very clean, smelled great. The manager was amazing Linsey at the front desk…read morewas hands down the best.

I have had the opportunity to change my review from a 1 star to a 4 star!!…read more I took the manager's advice and came back for another night and I am so glad that I did. Room 123 is much better, quieter and the beds are super comfortable! I got a good nights sleep! The attendant at the front seat when I checked in couldn't have been nicer and more accommodating. The elevator is out and he changed my room to the first floor, gave me a bottle of water and chips! This hotel is also in a safe area and close to the airport.

On a roadtrip and stayed at five Hampton Inns. This was my first stop. Thankfully the Hampton…read moreInn's were got better as I traveled back to CA. The service was lacking at this one. I wasn't greeted as a HiltonHonors Gold member and I had to ask for my bottled water. She gave them to me but then I had to ask for a snack (they had a display of what you receive as a Gold Member). When I selected my snack she went to the back to retrieve it and it took a while. Enough for me to think she wasn't returning. Anyway, I'm glad this was the worst experience of the five Hampton Inns I visited. My room was the smallest of the five too but it was decent.

This was one of the worst hotel experiences I've ever had. My room at Courtyard by Marriott Memphis…read moreSouthaven had a strong mold smell, hair and debris all over the floor, used contacts on the carpet, and the bathroom was filthy. There was blood on the shower curtain and a yellow stain that looked like urine. The bottom of the shower had dirt built up around the edges. When I reported this to management, nothing was handled professionally. The general manager, Disminuye, and the operations manager, Neisha, were dismissive and unhelpful. They acted as if they had no authority to fix anything. Meanwhile, the staff under them understood the issue but weren't allowed to take action. This entire experience was unacceptable. No one took responsibility and nothing was corrected. I would never return to this location.

Marriott..do better! Not just here but at every Marriott property. They are declining quickly…read more Just checked in at 830 pm tonight. Elevator is broken. Lamp has been rigged. Cleaning lady left cleaning cloth in the room, left glasses on the AC unit, and dirty glasses for me to use in the desk(not that would ever trust a glass glass sitting in a hotel room.) At another Marriott property recently there was no washcloths, bar soap, bath mat, and the body wash was missing in the shower, only shampoo. There was also trash in the trash cans from the previous occupant.

Bright, Modern and New !…read more The AVID brand from IHG is a refreshing new concept of modern, minimalist and functionality in a new style hotel. I have stayed in other AVID locations before and they are all consistent in their appeal, decor and vibe. I was in the Southaven area for business and booked this hotel from the IHG app as the price for my stay was very affordable. The AVID Hotels all offer a clean, bright new polished look with many amenities that are traveller-friendly. The Lobby and downstairs area are designed for work and play with many areas to plugin or congregate with friends and family. The check-in is seamless and the staff at this hotel are very helpful. My room was the standard AVID layout, smaller in space but packed with an ergonomic layout that used every inch of usable space in the rooms. The beds are comfortable and the rooms have plenty of USB and power outlets for your devices. The bathroom was spotless and had enough towels for a one-night stay. The fitness center is another highlight of the AVID brand as each of the workout areas is packed with modern equipment. The equipment includes several cardio machines, free weights and kettlebells as well as accessories like ropes, foam rollers, attachments for the universal cable machines and mats for floor work. You can get a very fulfilling workout in an AVID hotel's fitness center. The food choices at breakfast are limited but come with hot and cold items which are replenished throughout the breakfast service. There is also a gourmet coffee machine if you are looking for a good cup of coffee. Overall another great stay in an AVID hotel.

All the ads say 'free parking'. They charge $4.95 for 'parking lot maintenance' fee.. this is…read moreDECEPTION- people are nice; but, doesn't meet up to. IHG standards

----- -----…read more Great Staff, Room, & Breakfast - - - - - - - - March, 2024 Visit - - - We visited Santa Rosa Beach for spring break, in March, 2024. We initially planned to drive straight through, on Sunday; then late Friday we realized that and breaking the drive into two days and leaving on Saturday would be nicer, so that's what we did. We left home a little later than planned on Saturday night, and arrived in Memphis / Southaven later than we figured, ~ 1:45am. We were tired and happy to be there, for it was bed time... and as we got situated in our room, the clock changed for daylight saving's time and we saw, for the first time ever, the clocks on our phones change from 1:59am to 3:00am... ... and that quick arrival + check-in was possible (15 min from lobby to in bed) was thanks to Kadarius' friendly and speedy help checking us in. The Residence Inn is located with three other Marriott hotels / properties / brands, all on the same street, aptly named... Sleepy Hollow... hats off to all who made this street name possible! :) In the morning, we slept in enough to still get downstairs for a nice breakfast. While the dog and I enjoyed a morning walk, my wonderful wife made me a plate of biscuits and gravy - so nice! This Residence Inn is similar to so many others, for the style, room, food. The on-site team makes the difference... Ruth, Danielle, Kadarius and the rest of the staff are welcoming and helpful and they run a tight property. We're glad we stayed here. See you next trip! Thank you, Kadarius, Danielle and Ruth for providing great service on our visit! ----- ----- -----

I've stayed here on multiple occasions, there's not much around the hotel (other than 5 other…read morehotels which include 3 Marriott properties) but it's a fine hotel. There's a bit of wear & tear as one would expect from most hotels but everything was clean and honestly the bathrooms were better than average plus there was a full size stove as opposed to most Residence Inns where you just get two tiny countertop ceramic burners. Beds are pretty comfortable and the living rooms are not the most comfortable but okay, though the tiny little shampoo bottles are almost laughable for a long term stay hotel. Front desk staff was friendly and the breakfast is fairly standard for a Residence Inn but acceptable. If you're a wine drinker be aware that there doesn't appear to be a corkscrew anywhere on the property so bring your own, and if traveling with your dog they charge $100 per stay which is not ideal for a 1-2 night stay unless using points. I actually didn't intend to stay here on a recent trip and had instead booked a room at the newer TownePlace Suites next door but they decided to give away my 1 bedroom suite (about the first time this has happened in my 20 years of having Marriott/Starwood Platinum status) so I opted for the Residence Inn on two separate stays and was happy with the choice. A pretty good hotel for most.

This was unusual for me, as I usually have solid stays with IHG, but it didn't go well at Holiday…read moreInn Express in Southaven. The hotel had signs saying quiet hours started at 10 pm but I was woken up around 11:45 pm by people yelling and laughing in the indoor pool. When I called the front desk, they didn't seem to get why it was an issue. The noise kept going until after 1 am. The room itself was fine; clean and what you'd expect from a Holiday Inn Express, but the noise ruined the night with a 3 am wake-up for the airport. I definitely won't stay here again.

The lady at the front desk was absolutely wonderful!…read more A very clean hotel and room. My problem is that in my room 327 every time the air came on it made this loud noise and woke me up also I didn't get any sleep last night. Just ask for a different room and you will probably be okay.

We were in town for a family reunion and the South Haven Holiday Inn was the host hotel. The…read moreemployees at this hotel are the BEST!!! The staff was so friendly and courteous upon entering the building.Sorry, I didn't get the name of the gentleman that checked us in but he was very professional and courteous. The check in was really quick. The rooms were so clean and smelled great. The facility workers were very friendly and asked if our room was ok and if we needed anything. Where does this happen other than 5 star hotels and resorts? Well here at the Holiday Inn South Haven. The location was quiet and most restaurants were within 1-3 miles from the hotel. The fitness center was small but provided what was needed for cardio and weights. The pool area looked clean and inviting with handicap accessibility. The breakfast buffet was fully stocked and clean. The employee that serviced the breakfast buffet was extremely sweet and kind. She also assisted with our family banquet in being a server. She was heartwarming. The entire 2 day stay was great! I would stay there again!

I was warned several times by people never to stay in the city of Memphis as each one was a sketchy…read morehorror story. I was even advised to stay in Germantown, but I said hell no and went with the MS side, and I'm glad I did. The hotel is in the quiet section of the industrial and busy area, which is all chain restaurants and stores. But there was a sign advising people to not lock their cars. Still, it was a great place to stay. Staff were great, as well as the people that worked in the bar/restaurant. They do have a pool. Breakfast is not free (but there are plenty of other choices nearby). Bed and room were great.