What an amazing stay!! Called ahead to let them know we were…read moregoing to be late coming in and the gentleman who helped us was great. Even requested a high level room to be a bit quieter which was on point. Hotel was clean and very well kept. Room was clean although I would recommend bed protected mattress There were a few stains on sofa sleeper cushions but we took off. Sleeper sofa my daughter said was ok which she is 16 but making the bed there were some stains on bottom side. Breakfast was outstanding and the sweet elderly lady was so nice. Never used the amenities. But we for sure would stay again!!! Thank you for making a great pit stop!!

Travel to visit family in Memphis and stayed 4 nights. Property was well maintained and clean and…read morestaff was both helpful and courteous. Property was pretty full the whole weekend and everything went well. There is also a bar!

Rate was 70 something. Room would be worth it if that price was reduced by 20 or 30 dollars. Wifi…read morewas surprisingly good though.

AWFUL! STAY AWAY! Needed a place to stay for one night. Our…read morefirst room had cig burns and moths everywhere! We were transferred to a different room and the toilet was broken and the floors were greasy. Cracks and holes in the walls everywhere. The mattress was as a rock, honestly could have slept better on the floor. Couldn't even sleep under the covers for fear of bed bugs. One of the worst nights of sleep I've had. Not to mention the amount of trash! The place reeked like the county dump. A bunch of sketchy people were wandering around and I felt very uncomfortable. The lobby was even missing an entire window. I have never left a hotel so fast. Got up at 6:30am and left ASAP. Just threw on clothes and got the heck outta there. This place needs to get shut down.

I stopped here overnight, and other that a $50 deposit (in case room is trashed or smoked in), this…read moreplace is more than I expected! The front desk made every effort to accommodate my needs. Rooms are clean and comfortable. I felt safe. The breakfast includes eggs, waffles, breads, juices, coffee and yogurts. I enjoyed the people on staff so much, I came back on my way home. Great spot to rest up!

Young lady at front deck is not attentive and kind, but rather smug and rude. My billing was messed…read moreup, and I received no collateral via email or within my profile at hilton.com.

Arrival: arrive by car on a very slow Saturday evening. Greeted by friendly front desk clerk named…read moreKelli. Very prompt check in and very good service at check in. Room: room 314 was spacious with a sofa, king bed, desk, wet bar, a nice sized mini refrigerator.... Overall the room was stained and worn. Sofa was stained. Walls were stained. Tub had chips. But overall the room was OK. Bathroom: tub shower combo is showing some edge but overall clean. Bed: mediocre king size bed. Overall sleep quality: much better than average. The hotel had low occupancy and was very quiet. No road noise although fairly close to the highway. Parking: ample parking Internet: upgraded to the high speed internet. According to NPERF.com test, 41 Mb/sec down, 43 Mb/sec up. Good for working remotely and streaming. Tips: decent Mexican restaurant within walking distance across the street called cocina Mexicana. Huge portions!

Check-in: Kelly is very polite employee and very kind and helpful…read moreRoom: 314 showing signs of wear Parking: plenty of parking and decent turning area if you have a big truck Bed: King size but not super comfy, decent pillows and linens. Decent night rest because very quiet room and no road noise. Bathroom: tub has chipped paint. Has exhaust fan and decent size. Sink area was tight. The shower had incredible water pressure and a very awesome great shower. Sitting area: nice big couch with hide away bed, but the fabric was stained Kitchen: nice little kitchen area with sink, microwave, and fridge This is a decent hotel off a freeway, but it is very quiet. Sleep quality is very good. The employee Kelly was very nice. The morning clerk was also very nice as well. Room 314 had a nice sitting area separate from the bed with a desk and kitchen area with a sink. Having a second sink is nice since the bathroom sink area is very cramped if there is more than 1 person. I liked the kitchen area so I was able to make a snack and lunch on the road. This also has a decent size bathroom, but sink was separate and very cramped. Overall this is not a bad hotel. Tip: Very good Mexican restaurant across the street called Cocina Mexicana.

This is my second time staying here when visiting family and will be my last. If you plan on…read morestaying here, you have two options, either ask for a room with no neighbors or bring ear plugs. The sound barrier between the walls is non-existent. I might as well have been in the room with my neighbors. Each visit I heard every noise that my neighbors made from snoring, flushing the toilet, closing doors, dancing, singing etc. This last night I was up until 3 am due to my neighbors and back up at 8am due to them again. I really like this hotel as it's clean and the staff are friendly; however, I cannot stay hear again due to the thin walls.

Do not stay at this hotel. 1. Crime. Rental car window was…read moresmashed overnight. 2. A/C did not work. 3. Bugs bit me all over my body overnight. On the positive side, front desk staff are friendly and pleasant. They did their best to accommodate, but in the end, even their best is just not enough. I had to switch to a different hotel.

The staff at the Best Western Plus galleria is amazing. So kind and patient. When we got to our…read moreroom it was hot and I didn't like the view. And when I say view, I'm talking about the crack between the window unit and the wall which opened directly to the outside. The room was hot and smelled like urine. There was a ugly stain on one of the chairs. I hoped that if I stuffed a wash cloth in that crack and went out for a while when I came back it would be cool. No -so I went down to the desk and told him that was unacceptable and they put me in a room that was nice and cold and nice and clean. So avoid room 319 and ask for room 206. Did I mention the staff was very very nice? Oh! And the reception area was lovely.

Room stank of smoke, bedbugs, mold in the bathroom, unsanitary in that sink is located outside the…read morebathroom, unsanitary breakfast buffet area which did not have an attendant, sticky coffee stains on elevator floor, extremely loud heating/cooling wall unit, uncomfortable beds, front desk receptionist Haley was unfriendly/rude. I would never stay here again.

We stayed at this hotel this weekend as soon as we stepped in the hallway this awful musty stinky…read moresmell and bug traps at doorway entering hallway as soon as we entered our room it smelled stinky and musty and moldy the carpet didn't look clean stains in the carpet there was red and brown spots on walls even in bathroom there was dead bugs in the bathroom the bathroom door wouldn't shut the keep opening up every time you used the bathroom it stinked worse in there walls were scuffed up bad halfway hole covered by putting table in front of it won't be using this hotel again or recommend this hotel to anyone

If I could put negative stars I would!!!!!…read more Yesterday my child and I drove from Orlando to TN for a family event. We got to Oakland around 5:45pm. We had some items to pick up at Walmart, then got some food, and headed to a hotel. Oakland only has one hotel and we stayed at it in 2017 without problems. So I thought it would be good to stay at this time. I WAS SO WRONG!!! When you walk into the front door, the lobby door is cover in foil and you have to use a phone to call someone to come to the window. He told me he was upstairs and would be down in about 10 mins. I stated feeling off about it but honestly I was so tired I thought it was that and I didn't want to risk driving back into Memphis or anywhere. The man finally got there and I asked if he had a room for 3 people. He let me into the lobby, I made small talk with him about my trip and being so tired. The "lobby" was not even a guest area! It was so dim in there. After paying and getting a room card. He tells me to park on the side of the building and go through the side door. As I go to the side of the building there is three thug looking guys sitting right by the door with music playing and smoking/drinking. From the moment I got out of my car I could feel their eyes on me and my 16 year old daughter! One of the men were nice and even used his key to let us into the building twice. However, it also made me uncomfortable because his eyes were going up and down my body. As we walk into the hall it is SUPER dim almost dark like. Our room was 113 in the middle of the ground floor. It took a minute to get the door open and when we got in the room at first glance it smelled and looked clean for a $84 room. However, the closer you look the worse it got. There was a huge hole in the shower area (looks like there use to be a rod there) the ceiling had rust one all the metal, the shower curtain was from another hotel, the fridge smelled moldy, the phone in the room was a phone from room 114, and worst of all the doors inside lock didn't have a latch so I could secure the door from the inside. All of the events that happened from the time we checked in to that point make me feel so uncomfortable and I no long felt like me or my children were safe. When I say unsafe like I felt as if her and I were being eyed and that someone was going to tried to do something to us. (I wish I could really put into words the emotions from last night. It was one of the scariest and MOST uncomfortable experiences in my life.) I am a small woman and my daughter is not much bigger than me and there is not much my 12 year old son would have been able to be to protect us either because he to the small. So because of how I was feeling we loaded all our things back up as fast as we could and started walking out. There was a woman in the hall and I asked if I could use the door that said lobby to return our key, she said no you have to go to the side door and walk around. She was nice and even opened the door for us to walk out because our hands were full. I told her thank you and said we were rushing so fast because of a family emergency. Two of the guys were still outside and I didn't want them to say anything to us so I said that loud so they would hopefully leave us alone as we walked to the truck. They did but as we were loading our things (trust me super fast) my daughter and I had to lift one of the bags together because it is big and huge for just one of us. As we bent down the guys made it very clear that they were looking. She jumped into the truck super fast and I was right behind her. I had her drive to the front so I could return the key. Also I wanted them to be safe in the locked car and her be able to drive away if something bad happened (yes it really was that kind of situation I felt) I walked into the small area and pick up the phone to get the guy to the front but he was already there. He used my name when he opened the foil door, I told him we had family call and had an emergency. The first thing he says is we don't do refunds. Then as I handed him the room key he looks my body up and down twice in a sexual way which made me feel even more uncomfortable. I told him as sweet as and not freaking out as I could, "it's okay I understand" honestly I wanted my money back (we were there for a whole 10mins) but I also did not want to be in the situation any longer. So I just got in my car as fast as I could and took off to the closest place I had family at. There is so much human trafficking out in the world today and I honestly feel like that place is a place they get people from. Someone needs to do something about this place!!!! I HIGHLY DO NOT RECOMMEND STAYING AT THE OAKLAND INN in Oakland, TN

Pulled in at 9PM and no reservations. Front desk was super friendly and fast. They reviewed the…read moredifferent ways we could book the room and helped us to find the one that would save us the most money. Turns out my rewards drive a better rate than mom's AARP. The rooms were clean, comfortable, and well appointed. At breakfast, our waitress had great energy, which is exactly what we needed to start our day. The food was cooked to order. Everything for my entire family was made with perfect flavor, color, and temperature. No hours old eggs under a heat lamp here. We are traveling from Houston to Columbus to see our son for a few days, and this was the half way point. We will be targeting this destination for our return trip next week.

First room was open , bed not made. Second room was equally a mess. The bathroom was not cleaned…read moreand no towels.

The young lady that checked me in was about the only pleasant thing about this visit…read more Dogs barking throughout the night a room or 2 over. Living room furniture very uncomfortable. Outdated hotel! Needs to be updated to catch up with Germantown. Chose this location due to area and figured it would be nice. I was wrong. Do not recommend.

I booked my reservation through HotelTonight for the Homewood Suites and from start to finish my…read moreentire experience was less than "just ok". Ive been driving across country, so unfortunately my arrival was later than ideal (about 10:30PM). My navigation brought me to what was labeled as Homewood Suites on my phone, but the physical sign for the building was Poplar Inn. There is a "security buzzer" for guests to utilize after hours (10PM until 6AM). I buzzed the door and on the intercom a woman said "its open". Upon entering the lobby, I had asked the front desk if she knew where Homewood Suites was. She looked confused and unsure what I was asking. A few minutes of her typing on her keyboard (Im assuming she was trying to Google where Homewood was), I had asked if my name was in her system, since this was the specific address provided by HotelTonight. She found my name and looked as if she had a lightbulb moment. She hit me with an "oh yeah" then explained how the current conoany took over thr Homewood. I asked what time breakfast was, and she pointed to a closed sliding door and said they arent offering breakfast. Really disappointed with my check in process from waiting till the end of our conversation to explain the company change and the breakfast thing... I picked this hotel for the suite rooms and the breakfast so I can "grab and go" the next morning to head out of my next stretch of driving. I was provided my room keys and given a map to show where my room was. I was in room 318. Plenty of parking infront of my building and the hallways were inside (not exposed to the weather) which was really nice, and had a functioning elevator, also nice so I didnt have to lug my stuff up 3 flights of stairs. When I got to my room (now about 11PM) I saw the Homewood Suites bird logo thing above the room number, but it was spray painted over. Just a little irritating this was literally the Homewood Suites I had booked but the front desk pretended to not know what I was talking about. Anyways... I got into my room with some of my food. Wanted to "eat in" cause Ive had enough of eating on the road. I searched the drawers for the silverware in the kitchen along with plates and cups. The cabinets and drawers were bare. I opened the dishwasher and found an entire load of dishes. Maybe the housecleaning team ran the washer but didnt put them away? Fine, as long as they were clean! I pulled a cup out and it was visibly dirty. I tried to search the cabinets again and under the sink in hopes there was just a sponge so I can clean the dishes myself so I can cook dinner, and there was nothing. I was exhausted and decided to give up, and just get ready for bed. I put my stuff down in the bedroom (bedroom is separated from the living room with two doors). The bed was comfortable and pillows were so soft! Probably the only saving grace this entire experience because the bathroom was TERRIBLE! There was legit blood smeared on the door, the bathroom tub looked like there was mold. Bathroom was disgusting to say the least. I quickly went to bed because I had just been driving for 10 hours, and had an early morning the next day. When I woke up, I packed my stuff and headed to the front desk. This was now after 6AM, when the security buzzer should be disabled. Both doors were locked, my key card wouldnt work (there is a slot to use your room key to open the door - for hotel guests only), and nobody answered my buzzer (I hit the button maybe 4 times?). I wanted to speak with someone regarding the filthy status my room was given to me, but didnt have the opportunity. I would stay away from this property. Homewood Suites/Poplar Inn/Whatever its new name is, stay away. The rooms are disgusting and customer service is nonexistent. Im SOL because I booked through a 3rd Party

*6 month late post*…read more Overall an all right, down the middle 3-3.5 star experience. Typically I check in the day before on the app and generally get access to my room around 1 p.m. I was able to check in and select my room, however, it wasnt ready upon arrival. I had arrived at 2 p.m. and my digital key wasn't ready. The front desk checked and my pre selected room wasn't ready. I was offered another room but decided to wait. I left and returned just after 3pm. I ended up waiting in the Lobby until just after 4 p.m. before getting my room. I was in the room maybe 10 min and the Front Desk called to confirm if everything was satisfactory. It was. I noticed that most of the time there was no one at the front desk, they had run out of bottle waters that they gave out to guests, perhaps it was just me but the lobby coffee tasted off - not good at all. I resorted to the nearby Starbucks. The self serve breakfasts seems to be subpar even for a continental style menu. The Fitness area was not stocked with towels but a few times I was able to get towels from the front desk. They seemed to have an issue with being understaffed. That said, whenever I did interact with some one they were all cordial, friendly and helpful. At check in, the did manage to have the "treat bags" ready for Hilton Honors members, which was nice. Perhaps, things were better on the adjoining hotel's side, however, I didn't spend any time over there so I don't know. There is on-site laundry available in both hotels. The location seems pretty good. It's not far from the highway, shopping, grocery stores (e.g. Whole Foods, Kroger), restaurants and gas stations. The area was fairly quiet during my time there. The amount of parking seemed reasonable - only a few Diamond Member spaces on the side that I frequented. I believe there was also a parking garage, however, I didn't use it so I don't know if it is free to use. I guess it wasn't bad. Whether I'd stay here again would depend on why I was in the area

Our room and the house keeping did not meet the standards we expected from Hilton and the…read moreGermantown location. This was our go to place when we visit our family in Germantown (several times a year) but not any more. Although there is plenty of storage the carpet was dirty. We called the desk our first morning to make sure our room gets cleaned and towels changed. After being out all day we came in around 10:30 only to find the trash not emptied, the bed unmade with only a towel and was cloth for two people. Coffee items were not replaced either. Needless to say we were so disappointed. I spoke to Morgan asked the front desk and asked to speak to a manager but there was no manager or supervisor on staff overnight. She seemed dis interested and said to just put the trash outside the door because housekeeping wasn't available. We will not be staying at this location in the future. Oh, and yes we are an honors member.