I've been coming to that store since I was five years old with my mom.It still offers exceptional…read moreservice by the staff and they call you by name when you enter the store. If you need a special gift, whether it be a baby gift, birthday or shower, you need to go to Herman Hiss and Co. At only do you get a special gift but it's beautifully wrapped.

Love this amazing store. I live on Cape Cod but my family lives in Bay City. Its a family tradition…read moreto shop here. I order gifts and they wrap and send the presents for me. Wonderful customer service, jewelry and gifts. Shopping here makes my gifts so much more special because its from Herman Hiss. Thank you Jill Rice Love the Maria collection.

I received an extremely low quote for 2 gold rings I wanted to sell. I went to another local gold…read morebuyer & sold the ring for 4 TIMES MORE than what Stan's would pay!!! I've been told by SO many people not to go to Stan's. They just don't pay.

I needed a new battery for my watch. The watch is really hard to get the back off and then back on…read more I went to Zales first and they took care of everything but couldn't get the back of the watch on. They suggested I go to a different store, but it was closed. I ended up going to Stan's Gold Mine. They worked hard, but were able to get the back on and didn't charge me. Great service! I'll go there again!

One of my favorite places to go. Looking for Decour or clothing. You have to try it out.read more

Nice little local store. I liked all the pictures with quotes and prints. Pricey though. For a…read morecool looking print about the size of a 4x6 photo, it was $25. I went in here years ago and I remember more gardening stuff. I was a little disappointed that there wasn't much for the garden. They do have a little though. There is also jewelry, dips, clothes, cute things for the house and stuff for kids. They even had a jug of cucumber water for everyone to sample! Very refreshing!

Horrible experience. I bought a pre owned ring that had to go out for repairs in the first 2…read moreweeks. After months we get it back still loose. We send it back 4 more times and still nothing. Now I want a return they say its been to long even though it was in their posseion the first 30 and 60 days. They have refused. Gave me the run around and completely lied to me to get me to leave the store just to come back again to find out nothing has changed.

Outstanding customer service. I had some jewelry cleaned and it was beautiful when I received it…read moreback. The sales girl was very knowledgable on jewelry and was able to answer all of my questions. I have a watch tthat I need a battery replaced in and I will definately be bringing this to Zales Bay City in the future. The store was clean and very organized and I didnt feel pressure to purchase another item like many of the other stores that I have been to.

Andrew, With you…read moreand your wife as new owners to Magma Gems, I'm sure you will do great. You've addressed the issues/concerns I had. With a bit of community out-reach, and your personal touch to customer service, you have a great opportunity to win the customers back. Best Regards, Angela

Frank and the guys over at Magma are awesome. Great spot to buy jewelry and have it repaired as…read morewell.