I completed a tour last week and was absolutely blown away. From the moment I walked in, I felt as…read morethough I were touring a Ritz-Carlton hotel. The entire community looked new, elegant, and exceptionally well-maintained. Every staff member either greeted us warmly or worked quietly and efficiently in the background. Around every corner, there seemed to be another impressive amenity. The residents were also extremely friendly. During lunch, we watched a group of four finish their meal, and one resident moved over to join another table of three simply to continue enjoying the fellowship. That small moment said a great deal about the warmth and sense of community. The location is excellent, surrounded by small retail shops, veterinarians, dry cleaners, pizza restaurants, and many other convenient businesses. The community also offers underground parking, a secure bicycle-storage area, and valet parking. This is an amazing place and absolutely worthy of a tour.

When you walk through the door, you feel welcomed right away. Everyone knows your name and makes…read moreyou feel like you're the only person in the room. The apartments are beautiful, and the food is incredible--especially the soups, which are always a standout. The staff and residents are so friendly, and I've made some truly great connections within the community. I especially enjoy the outings, activities, and events. Each event is filled with laughter, fun, cocktails, and delicious chef-prepared appetizers. Honestly, what more could you ask for? And best of all--I don't have to cook anymore!

My school always does a yearly community service project here in the month of February through the…read moreRoyal Palm Beach Rotary. The facility is very spacious and clean. Staff is welcoming and friendly. Residents have an array of monthly events and activities to participate in allowing for an active social life. An associate of mine has two parents (mother & mother in law) who are current residents and rave about their experience here. I have heard good things about the memory care portion of the facility as well.

My father lives here and he loves it the staff is very nice and professional I love it here for…read morehim Brenda

I recently had experience with Colonial Assisted Living at West Palm Beach, and overall, I'm very…read morepleased with the care and environment they provide. The staff is attentive, compassionate, and truly seems to care about the residents' well-being. It's clear they put effort into creating a safe and comfortable space for everyone.

Futures is great! Beautiful facility, amazing groups & fun activities. Great support after as well!read more

Failed to take serious multiple reports of SA and didn't take us seriously causing people to leave…read more They didn't take us seriously. They have too many people here and they are understaffed.

I was in this facility June 2021. When I arrived I thought the food tasted like throw up. I…read morerealised later I had Covid and my taste was affected. The nurses wouldnt tell me anything, while I shivered with a high fever. They naver gave me a covid test I just assumed I had it because I had all the symptoms. I was feverish,chills and delusional it was very scary. My family was terified. When I went to leave I realised my new back brace for my broken back I got at the hospital and and other disability supplies were gone from my closet. I asked the nurses and everyone. No one could help me of even seemed to care or look for them, so I had to leave the facilities with out the back brace and suppies I was given in the hospital. The level of indifference was tremendous.

This facility does not know its customers. The food is TERRIBLE for older individuals. Everything…read moreis from frozen meat/fish/vegetables. Most items are breaded and fried. Nothing fresh, nor healthy. While a good majority of residents still abide by the Catholic No-Meat-Fridays, the facility sometimes only serves meat dishes on Friday - stating "We can make you a Grilled Cheese if you want". The priest hired to say mass can care less about the mass - many times he skips parts of the mass in order to get out of "work" sooner. Given the high price paid for a Catholic Senior Living Facility, their performance is AT BEST is one star, if even that.

My wife and I have lived at The Waterford for 13+ years. We have never once regretted our decision…read more The employees are motived and helpful, the food excellent, the residents friendly and the health center professionals excellent. We recommend The Waterford to anyone who wants to live better longer.

Unprofessional administration seems more interested in financial gain/turning patients in/out than…read morehelping resident that gets admitted to its SNF reach full rehabilitation potential. The aides, housekeeping staff, and nurses & most of the therapy staff are more professional than the administrative staff. However, lower level staff can only be as professional as the training and resources allow. For example, if the staff has to be in the dining room assisting residents who dine there that means without adequate staff, the patients who need the most care in their rooms will not get there calls for help answered. The hallways will be deserted. When you get that call from your loved one that they've been waiting 20 minutes for help. The administrative staff consists of a director, an executive director who did not respond to phone messages until corporate office was contacted, a Case Manager who says she's there to help however imo she's there to help the administration. Staff including Director, Case Manager, some therapy staff need training on HIPAA laws so that when a resident says they want/need family/friend to help make decision decisions, their mistaken or intentional response should not be you are competent & can make your own decisions & not act inappropriately to block family advocating for patient who objects to improper staff behavior. The director of therapy is a speech therapist although they say there's a physiatrist there was none. The billing department person did not respond to a request for a itemized list of charges that would be submitted to the insurance company. Don't expect to get any or much service if you're if you're in your room during meal . In the room my loved one was in , the call button is that is a push button at the end of the cord. It's like the end of a window blind cord with the actual button that you need to press at the bottom so difficult for the patient will know they properly pushed it . Patient doesn't know whether it's working or not and nobody is showing up .The light that indicates it's on is on the wall behind their head and that they are medically unable to turn around they will never know if by push pushing the button someone heard their call for help. Until a complaint was registered with the state, I didn't even realize that they have a intercom system where someone should be coming on and saying "can I help you? How can I help you?" imagine if there was an emergency and you're waiting 20 minutes without assurance that they heard you ? Only after addressing this concern with the agency for healthcare administration, did this system start to be used however, still it was only used when someone was staffing the nursing station to specifically answer those calls . Impossible to reach the facility doctor that automatically is assigned to see patients there. In addition to being able to address medical concerns about your loved one , it's important Important because you need to know what he's gonna say about patient's discharge if anything. During an appeal process it's best to get your own doctors to support your discharge concerns, if you feel your loved one is being told that Medicare won't pay for any further therapy or nursing. Know your rights involving right of family members to be consulted. If patient gives permission they will try to claim the HIPAA does not allow it even if the patient wants it. Make sure you get access to the electronic records portal immediately. The admissions folder does not contain information on where you can contact someone if you have a complaint or concern outside of the facility. Make sure you monitor for accuracy in patient's progress, especially in therapy . Ask for therapy notes every week because you won't find them in the patient's portal . Know your discharge rights. If you have a grievance and it is not responded to timely, go directly to the corporate office if you experience a problem that is not resolved by the staff on the premises. https://www.lifespacecommunities.com/contact/ The brochure that the sales person hands you when you visit the facility in advance of putting your loved one thereIt's connected to a retirement community where they will send the residents to their Skilled Nursing Facility. Lots of them are up in age, and they don't seem to have many local if any family members to advocate for them. One such lady who had no family members I could not leave her room independently was asking for her missing phone repeatedly for a week, yet it does not appear. Anyone made an attempt to locate it. The admissions package claims says facility has a physiatrist it didn't. Facility admits non Waterford apts residents from hospitals. Nursing Director put false information into patient's chart about family member. So make sure you go into the electronic record frequently and read the notes. If you try to address, legitimate concerns they will try to make you look like the problem.

I took my child in for a Dr.s appointment, was new to this facility, and I was welcomed by…read moreMaritza. She helped get me checked in and signed us up for MyChart. She was so friendly and knowledgeable. She answered all of our questions professionally ! I wish all employees could live up to her standards. She really seemed to care about our experience and I will be coming back.

Pretty negative experience here. Waited over an hour to the…read morepoint where I got a text while we were waiting indicating that they had changed our appointment time to later. Front desk staff were unfriendly. Being in a children's hospital is already a kind of unpleasant and depressing experience, and this one was only exacerbated by unfriendliness experienced as soon as you walk in the door. Dr. Cohen is a condescending jerk, pretty much what you think of when you think about an overpaid, insincere, egotistical doctor. He insulted our pediatricians work, and continued to reference my sons extremely minor cosmetic issue as wanting to make it look "normal", which was inconsequential in comparison to just wanting to make sure the issue wouldn't cause any actual health problems. Was very disappointed with the entire experience and we won't be back. Much better experience at Nicklaus children's hospital.

All the staff and nurses are so warm and loving. The facility is spotless and well cared for. The…read moreresidents get individual attention. They treat our mother like their own family. The meals are wonderful and nutritious the residents all eat together at a family dinner table. It the next best thing to being in their own home. After scouring Palm Beach county for the best place for her, we feel so blessed to have found this place for our mom.