To the Team at Palm Garden of West Palm Beach, I am writing to share my sincere thanks for the care…read moreI received during my recent stay. Recovering isn't always easy, but the kindness and professionalism of your staff made a world of difference to me. I particularly want to mention the nurses Rochell, Sierra, Marthe, and Shernette​ for their patience and encouragement. It's the small things-a friendly check-in or a quick response-that helped me feel like more than a patient. The physical and occupational therapy gym is top-notch. I particularly want to mention Robert, Gloria, Kari Anne, Brie, Jordan, and Carlos who inspired me to work hard in spite of the pain and dizziness to recover. The CNA's were hard working and compassionate. They helped with my basic needs and treated me with respect. I particularly want to mention Miriam, Love, and Betina. Thank you for being there. Social services gave me sound advise through my stay. They made my discharge happen. I particularly want to mention Sol and Mickey. I especially want to thank Sol for intervening in a crises. She even came in on Sunday to save the day. Thank you to Fiona, Jesse, and Jennifer for leading the team. Greatfully, Charles Leitner

RUN don't just walk away from this facility! It is the worst experience we have ever had at a…read morehealthcare facility. If you care about your loved one, find a different rehab. We brought so many issues to the executive team during my mom's two week stay. None of it was addressed properly and some things reoccurred. Here are a few examples of the poor care: 1. This morning I learned that my mom's bipap machine was not connected to the oxygen for the entire evening. Her oxygen level was 80 when the morning nurse came in. This is a dangerous level! Until I asked, this was not even documented so that someone could assess it with evening nurse. 2. Multiple times my mom's IV and pill medications that were due 3x a day were given so late in the morning that they had to do two doses close together instead of 8 hours apart. She would have missed her third medication if I wasn't tracking it. 3. Medication was left out in the open on the medication carts. Not only is this illegal but very for some of the residents who wander through the hallways and could take the medication by mistake. See two of many times I took photos of the unattended medication. 4. They are understaffed. It took upwards of half hour to two hours to get my mom changed after she had an accident. This is so unacceptable! The only bright spots of this facility is Bijou, the respiratory therapist and the PT team. They are good but still not worth risking your loved one's life at this facility. Do yourself a favor and do more research to find a better place.

I was in this facility June 2021. When I arrived I thought the food tasted like throw up. I…read morerealised later I had Covid and my taste was affected. The nurses wouldnt tell me anything, while I shivered with a high fever. They naver gave me a covid test I just assumed I had it because I had all the symptoms. I was feverish,chills and delusional it was very scary. My family was terified. When I went to leave I realised my new back brace for my broken back I got at the hospital and and other disability supplies were gone from my closet. I asked the nurses and everyone. No one could help me of even seemed to care or look for them, so I had to leave the facilities with out the back brace and suppies I was given in the hospital. The level of indifference was tremendous.

This facility does not know its customers. The food is TERRIBLE for older individuals. Everything…read moreis from frozen meat/fish/vegetables. Most items are breaded and fried. Nothing fresh, nor healthy. While a good majority of residents still abide by the Catholic No-Meat-Fridays, the facility sometimes only serves meat dishes on Friday - stating "We can make you a Grilled Cheese if you want". The priest hired to say mass can care less about the mass - many times he skips parts of the mass in order to get out of "work" sooner. Given the high price paid for a Catholic Senior Living Facility, their performance is AT BEST is one star, if even that.

My father lived out of state and needed dementia care placement. I worked with the marketing…read moredirector at Arden Courts W. Palm Beach to move father to Florida. She was instrumental is getting the paperwork completed with a facility in Georgia that was in no hurry to release him. The entire West Palm Beach staff made him feel at home immediately. In his mind he was not ready to retire. Nicole in activities gave him a badge and put him to work. He found a purpose in helping others at the facility. I would recommend Arden Courts to anyone without hesitation. They have been around for 25 years because they focus on providing the best care and a meaning life for each resident in their care.

My Mother suffers from dementia and is going downhill. Arden Courts has just employed a new…read moredirector of nursing, who is horrible. She just belittled me and then hung up the phone on me I live far away and it is impossible for me to get on a plan and go down there. My Mom now has kidney problems and has to have an ultrasound. This head of nursing, her name is Noelle - is not a nice lady, to put it mildly. I am all my mother has and it would have been nice to have spoken to someone professional and well-mannered. Beware.

My mom decided to move to La Posada on June 1, 2023. This is an amazing place to live! Any…read morecommunity is only as good as its staff, services and amenities. The staff at LaPosada are exceptional! Kind, Welcoming, Helpful and knowledgeable. The services, activities, meals and quality of living is tremendous. My mother absolutely loves her apartment and she loves living there! She has made friends quickly and always has a friend (or new friend) to have dinner with each night. And we have joined her for dinner several times and the food is upscale and delicious! We especially like the cocktail hour each night in their bar area. I love that there are two restaurants to choose from and there are new specials every night. There are also plenty of fun, interesting shows, activities and exercise classes for her to participate in. She enjoys regular transportation to Publix, the mall, or a doctors appointment. In addition, the grounds and community center are so beautiful and peaceful. A special shout out to many of the wonderful staff members: First our initial contact Lonnie Ehmann who shared her time and talent and layed the foundation for our initial visits. Fabulous Kim Mancini, Yolanda, and Vivianna all made my mom's transition seamless and comfortable. Stephanie, Jennifer and all the wait staff at the Waterfront dining are so gracious and outstanding! The list goes on and on - I really can't say enough about all the staff at La Posada!! There is incredible comfort and peace-of-mind knowing that she is well cared for and that there are systems in place to check on her well being. Thank you for all that you do in making my moms' living conditions exceptional!

I don't see a lot because I only visit one person the nurses that gave the medication are very…read morecooperative and Listen to the patient's need other nurses did very good on what they are call to do so far your Quality Care is excellent. The Kitchen service is super good also the food they deliver. Front office personnel very courteous, helpful and cooperative​ overall what I saw is Excellent

I came from a state of confusion, concern, and not knowing what to do for my 91 year old mom with…read moredementia. I wish I can recall who told me about VIP care management, but I had to take a moment and tell you how they came to the rescue. From the very first phone call I made, I was completely reassured from the beginning that I was in good hands. And even today, I still feel like I am as I might have a question from time to time and I can always rely on this firm to guide me in the right direction. VIP care management was able to handle all that was required to get the Medicaid application process as painless as possible. They provided ample information as to what they needed, and I simply scanned and emailed everything to them and before I knew it, my Mom got accepted by Medicaid. They even referred me to an excellent edler care attorney that helped in the process of getting my mom eligible where I had thought it might not be possible. All of the staff were great, and especially Randi who I can say was like family when we spoke. Best thing I every did for my Mom and for myself! Do yourself a favor. Call them and see for yourself.

Sonya was a true godsend in the middle of an emotional storm for me. My husband had a massive…read morestroke in Feb and has been hospitalized since. The transition from hospital to LTAC to acute care rehab to skilled nursing rehab was uncharted territory for me. I was overwhelmed with not only the crisis but the options, protocol and finances that this situation ensues. I felt completely powerless and unprepared. Sonya was absolutely wonderful. She calmed my fears - And took charge. She is a great listener and wonderful counselor and knows her field well. She advocated for me with the providers and facilitated the logistics with ease. I could never have done it without her. Very grateful and blessed to have found her. True caring professional that is worth every penny !!! Aces all the way !!!

Affordable and amazing caregivers and staff. They worked directly with our insurance and handled…read moreeverything.

The management and staff at Excellent Care Home Care have been amazing. I was in dire need of a…read moregreat home care specialist for my grandmother and on short notice, the manager, Angie came in for an interview and helped get everything set up. Angie found us a great home care specialist in Karen and all of my questions/concerns have been met so far. I really feel that theres an open line of communication so if I ever have any questions or need to adjust care, it can be done so easily. I value the compassion and professionalism I have been shown and thank everyone at Excellent Care Home Care.

On June 30th I was complaining that wasn't feeling well and disease. Nurse said "your not dizzy "…read more Then I was admitted to the hospital Same Nurse: I requested to have the Colostomy Bag changed, nurse said it doesn't have to be changed and walked away.

Staff, doctor's and nurses are all good to work with. They take care of my needs ASAP…read more I've been here for a year and a half. The dpe is a great person no complaints other than the food.

Horrible. Please do not send anyone you love here. They neglected and abused my son.I found him on…read morefloor 2 times and he was immobile and nobody could explain how he ended up on floor. He got stage 4 wounds all over his buttocks, back, heels, knees. He got sepsis and pneumonia every few weeks. He's in his final days all due to the neglect at this horrific place. They need to be shut down. My son also received black eyes and bloody face several times. And he can't defend himself. Wound care Marie lied to my face on several occasions saying his bedsores was getting better and that was a lie. Everyone that works there needs to be fired ..... not 1 person there gives a crap about any patient there. Please run far from this facility. Take your loved ones home if possible.

Dr Sanders, your memory care staff and All staff, thank you so much for taking care of my mother!!…read more I cannot complain, my mom will miss the staff and friend, thank you, oh and I want especially thank you for the birthday cake!!!!

This agency helped us with their nurses and therapists but also helped us with finding reliable…read moreresources in the area for supplies and other things we will need in the future.

Over the past year, my father's physical and mental (dementia) declined fairly precipitously. My…read moresister and I lived far from Vero and we were concerned about our father having no family in the area, yet needing care (and caring). We were blessed to then have Caron D'Ambruso (of Active Home Health) enter our lives. Initially is started with Caron helping clean and dress my father's skin cancer wounds which he had not been properly tending to. Not only Caron provide care for his wounds, she demonstrated a compassion and a caring for him as a person, something he desperately needed in his poor physical and isolated condition. Despite my father's decline, he was highly intelligent and a former trail lawyer who could be a bit of a "curmudgeon" and not easily trust people. Caron's loving and caring style, combined with her high intellect (she is a Harvard graduate), quickly earned her a special place in my father's life. He respected her greatly and lit up when she would visit to care for him. She wasn't just providing care for his physical wounds, but also his emotional ones. And that is because she actually cares for the people she is treating. Knowing that his two daughters lived in other states and cities, Caron provided us with updates and shared insights about his condition and care that he needed. This was instrumental in our knowing what additional resources and doctors he needed. On the morning I flew down to see my father and take him to a new neurologist for memory issues, my father collapsed in his apartment with a stroke. After landing, I called him on my drive to Vero Beach and he did not answer the phone. I called Caron and expressed my concern, and asked her to let me know if she saw my father in the common areas of the facility. I was about an hour away in the car and was anxious. Caron took it upon herself to go to his apartment. When she knocked, she could hear his small dog barking, but no one answered. Caron sought security who helped her enter his apartment and they found him on the floor in dried blood and urine. Caron immediately tended to him and called for an ambulance via 911. The paramedics arrived and Caron called me to let me know what had happened. I re-routed my rental car to the hospital. My Dad had to be in the hospital and then a rehab facility for over three weeks. During this treatment period, Caron visited my Dad on her personal time in both the hospital and rehab facility. She helped bring changes of clothing and other items he needed. Given my father's stroke and his lack of proximity to family, my sister and I decided that we needed to move him back to his hometown of Fort Lauderdale once he was released. This would get him closer to family and friends which he clearly needed. The saddest part of this decision was that Dad would lose his nurse and caring friend, Caron. It was a big loss indeed. Needless to say, Caron was a Godsend to my father and family. She continues to occasionally check in to see how he is recovering. We miss Caron and hope that others who are in the Vero Beach area are fortunate to have her care, and the other great caretakers at Home Health Care.