I see Mary Ellen Maxell here whenever I need to see a doctor and I have been nothing but pleased. The wait times can be rather long (hence only 4 stars), but the office is very small and there are only a limited number of exam rooms considering the amount of clients I know they see. There is one doctor and 3 RN's, plus a new doctor for weight-loss patients, so there are a lot of people in and out of this office. I highly recommend Mary Ellen. She is knowledgeable, straight forward, patient and non-judgmental. I switched doctors after my old doctor sent me home with a "Drink more fluids" note when I saw her for the same problem 4 times. Mary Ellen listened to my symptoms and laid out all the possibilities. The only reason it took so long to figure out my condition is because I was describing the symptoms incorrectly. She explains everything in basic terms and is always willing to answer questions. I've seen her for numerous things (sleep trouble, excema, birth control) and she's always taken care of me. It's a great woman-run office and I'm so glad I found them. read more

Person after person after countless, reliable person, is saying the same thing: The front desk staff and receptionists are rude, unfriendly and downright awful people. My experience was no different. On Aug. 25, 2022, I arrived in suite 104, which is exactly what it says is the location in my attached screen shot. The three ladies -- to term them nicely -- looked at me in anger and disgust, then told me to go down to suite 105. These three ladies were sitting there having nothing more than water cooler talk but couldn't bring themselves to be friendly or even decent enough to explain their need to be rude, when the e-mail clearly says suite 104 and not suite 105. I go down to suite 105. It says to knock to be let in, as the door was locked, or call if no one answers your knock. So I knocked, then called. The same rude, useless front desk staff in suite 104 answered the phone, again, seemingly angry and disgusted they were taken away and made to do their jobs. One completely hung up on me. I called back, the next one told me "you just called," and I told her she just hung up on me -- while I'm sitting in the hallway, waiting to be let in, one door down. She became belligerent, so I hung up on her and walked out. This clinic thinks you need them more than they need you, and that simply isn't the case. Their services and shameful front desk people are a dime a dozen in Seattle. I gladly took my business and money elsewhere, as I will not be treated like garbage, especially when that was my fist appointment -- and last -- ever. I will continue to leave negatively accurate reviews regarding my experience with this clinic. If everyone is saying the same thing, there's obviously a pattern -- a pattern to be avoided. read more

Queen Anne Medical Associates - The address to the practice, which very clearly says they are located in suite 104 and not suite 105. - Family Practice Near Me - Seattle, Washington

I have had nothing but amazing care here. They are very thorough with getting to know you and your history. I've left doctors offices before feeling blown off and ignored but here I feel they genuinely listen and take the time to get a good care plan going. The nurses and women up front are very kind and helpful and took time to help me with setting up things I've never done before. I've been here for 7 years and this is the only place I've never had a negative experience with read more

Accepting flexible friendly and very competent in many areas, especially in medical care for transgender patients.

Dr Gromko literally saved my life by recommending a colonoscopy after a yearly medical exam. More than 10 years later she still provides above and beyond medical support for me and my husband. She is a professional who truly cares and listens. Barb, who runs the office, is also a wonderful supportive person. I have always had a great experience there. read more

Just awful! Every time I have called inquiring about their aesthetics services, they do not answer their phone. I left a message for Suzy and had to absolutely harass her to get back to me. When she got back to me about Laser Hair removal, she quoted me an outrageous price that was waaaaay above what I expected. Plus, she did not have an appointment for two weeks! Luckily, I went to a MedSpa in Kirkland who was over 50% cheaper than what Queen Anne was quoting me! Not only that but the Kirkland MedSpa was able to do a treatment right after they quoted me!! Their prices are way over what other laser hair removal places offer. I could not believe how they listed how they charged for absolutely everything. I also attended a seminar by Linda Gromko about aesthetics and had to walk out. The seminar was absolutely disgusting and stomach churning!! If you want to pay way more than you would anywhere else, not have phone calls returned and wait forever, then this is a great place! Otherwise, look elsewhere!! read more

I began visiting Queen Anne Medical Associates to pursue the medical side of my transgender care. I met with an ARNP who provided very little time to review the informed consent forms prior to requiring my signature. I am a well-informed person and already knew everything to expect, but I was given about 5 minutes to review several pages and a lot of information and I felt very rushed (at a later date and at an understaffed, low-cost clinic, I was given 20 minutes for the same thing). I had bloodwork done and the ARNP told me to return in a month, at which time we would discuss starting treatment. At my next visit, the ARNP I was working with asked how hormone therapy was going so far. I was confused -- she had told me at our first visit that I would be waiting a month before starting. I had also not had any injection training yet. It turns out she had prescribed a topical preparation without telling me. This is something we never discussed and something I did not want. I had told her explicitly that I wanted to go the injectable route. She apologized for the confusion, called in a new prescription, and provided injection training. A few months later I returned for a routine check-in. I arrived on time and waited in the exam room for just over an hour without anyone checking in or providing updates on when I would be seen. When my ARNP came in, our check-in was very brief and took about ten minutes. At this time I asked her for a recommendation for chest reconstruction surgery. I was very clear that I was interested in top surgery. She provided the name of an out-of-state surgeon, which I thought was odd as I know many surgeons in the Seattle area perform this surgery. I later looked up the surgeon she recommended and found no evidence that they do top surgery at all, but specialize in genital surgery -- something I never asked about and am not interested in. I have seen many doctors and nurses over the last five years and tend to give them the benefit of the doubt. I am especially appreciative of medical professionals who specialize in transgender care. However, the repeated miscommunications and lack of active listening or competent referrals made me feel that my health and wellbeing were not a priority for the staff at Queen Anne Medical Associates. I am glad that others have had more positive experiences. read more

Five stars aren't enough to rate these great healthcare providers. I scheduled an appointment here for a checkup, and because my Dude is a patient, too. Needless to say, he has had very good experiences here. We are happy to be able to have the same Doctors taking care of our little family. Terri Weiss is a warm and knowledgeable professional. She will take the time not only to hear about your health concerns, she will also pay kind attention to you as a person. She is up to date with the latest medical developments and medications, and takes time to explain everything you need to know. I liked her approach--very human--and appreciate all the excellent advice I got from her. I'm really glad we ran across Queen Anne Medical Associates. When it comes to health, one has to go with the best of the best...and they definitely are! read more

UPDATE: It really was too good to be true. My last few visits here have been excruciating. My chart has been lost, it's taken over a week for them to call in my prescriptions to my pharmacy despite several faxes sent to them, and worst of all my doctor seems to have forgotten our previous visits and keeps asking me the same questions or referencing stuff we've already looked into each time I go. Not sure what happened, but the office has gotten too disorganized to keep me as a patient. I was new to Seattle and I was overdue for my yearly check-up, but the prospect of starting from scratch to find a good doctor seem daunting. Thank goodness my roommate had already found QA Medical Associates. Even though it was my first visit to the office I was able to make an appointment for that next week and after a couple extra forms I was a patient! Now, I've put up with bad/unorganized doctor's offices for the services of a great doctor before, so I wasn't sold yet. This was only half the battle. QA Medical Associates takes the extra pain and suffering out of going to see the doctor. It's almost too good to be true. read more

The first time I went here for an appointment, I saw Terri Weiss. I was immediately pleasantly surprised. When she walked into the exam room, she asked me to move from the exam tables on one of the guest chairs, and we sat and talked about my lifestyle, habits, health concerns, history, and general likes/dislikes. I felt like I was talking to a family friend, not a doctor. This is key when it comes to medical practice - the doctor really should make the patient feel cared for. It is FAR too uncommon nowadays, especially in busy doctor's offices like this one. I've never had to wait TOO long between the nurse visit and the doctor visit, which is usually an annoyance. Dr. Gromko was also very attentive when I've seen her. She wasn't quite as organic and smooth as Terri, but she did her job well and seemed like she cared. Only a few things have disappointed me. First, I tried to get a prescription refilled through my pharmacy, and I called and left messages for Dr. Gromko's assistant several times and didn't hear back. At all. Also, one of the nurses, while very outgoing, mentioned something about my weight one time, and it actually hurt my feelings. Last, the decor is out-dated. BUT, they remodeled a few weeks ago, and I'm looking forward to seeing the new digs. I like this office so much that I still go here even after I moved to Greenlake, and commute by bus. read more

I try to avoid going to the doctor as much as possible, but there have been a few scary and/ or concerning moments with my bod where I knew I needed a little peace of mind. Dr. Linda Gromko is incredibly attentive and thorough. I see her for all of my basic needs, including the girl stuff (GYN). She takes her time to ask questions about not only my physical health, but my emotional health and lifestyle as well. Dr. Gromko also is my daughter's doctor, and it's a great feeling to have a "one-stop shop" for my family's health care needs. I've seen all the other practitioners here when Dr. Gromko isn't available, and have always been given the respect and attention that I deserve. read more

AMAZING CLINIC wonderful staff, I do HRT with Dr Gromko and she is absolutely amazing small and cozy, hidden so a good place for people seeking hrt covertly read more

I see Carol Keenholts and she is great! So caring and pleasant to work with She really listens and takes the time to make sure you leave feeling well taken care of. It is fairly easy to get a quick or last minute appointment. Highly recommended! read more

I've been going to Queen Anne Medical for transgender-related aesthetic support for a couple of years now. I've always found the staff and providers incredibly welcoming, helpful, and accommodating. I want to give a particular shout-out to Suzi, who continues to be an incredible ally during my transition. Not only in helping me navigate the insurance portion and in recommending providers and caregivers outside of Queen Anne. I wouldn't be as far along in my journey without her support. read more

I had been told to come here for hair removal related to my gender transition. All the staff were polite and respectful making me feel comfortable. Except Suzi Spinner who has only spoken in stern tones and refused to be helpful. She insisted I do the work to get insurance coverage and medical documentation; things any medical establishment can just request. After following her instructions she refused to push it to insurance, then she increased the cost per session by 250% without any notice. She has ignored repeated calls from my insurance case manager to resolve this while making excuses and ignoring my emails with direct questions. She may very well be the one person who prevents me from meeting my surgery date. I absolutely DO NOT recommend going here unless you intend to pay for it out of pocket and avoiding contact with Suzi. read more

With most doctors I have had, I always felt like just a faceless name on a clipboard. Most of them did their jobs just fine, but it was never particularly comfortable. And comfort definitely matters when it comes to something as personal as health care, doubly so when you're needle-phobic, like me! Thankfully the staff at Queen Anne Medical are nothing like that. I have been seeing Dr. Linda Gromko nearly every month for about 8 months now, and she has shown me nothing but genuine care and kindness. She does a wonderful job of creating a welcoming envrionment (considering the sterile setting, anyway) where I feel comfortable bringing up any issues or questions I have regarding my health and the care she is providing. As a transgendered woman, this atmosphere is very important to me, and in this regard Dr. Gromko's service has been excellent. She is experienced and knowledgeable about trans health issues, and very supportive of the process. She frequently inquires about my transition progress, looking for anything she can offer help or advice on. Others have commented negatively on waiting room wait times, but I personally have not had issues with that. My longest wait has been about 20 minutes. However, I tend to schedule my appointments during the earliest time slots, which may help. On that note, my one complaint would be that their hours are not terribly great. However, their care is more than worth any scheduling difficulties I might have. read more

I've had several horrible experiences here with both the admins and laser hair removal staff. I pre-purchased a package of hair removal sessions. I was severely burned during two separate appointments, at another session the machine broke and I waited two hours while they unsuccessfully attempted to fix it, I left and they charged me for a no-show. Worse of all during one session the tech leaned in and whispered to me "you smell so good." So Gross! Spend your money elsewhere. read more

Dr. Carol Keenholts is great! She got me in immediately, worked with me to figure out the cheapest/most ideal prescription... when the pharmacy wouldn't fill it correctly she got on the phone (without being asked) to figure it out. And then 2 days later I get a paper copy of the prescription in the mail in case I need to take it somewhere else. She also saw my boyfriend for a relatively emergent issue, the procedure she recommended didn't work best for him financially - so he expressed his concerns and she happily worked with him to figure out a place to meet in the middle that honored his health AND wallet. Five stars! read more

I have been getting electrolysis done here. They are kind, very LGBT friendly, and very helpful. I do not have a lot of time to complete it and the staff here have gone out of their way to make sure I get the appointments I need. They also have a nurse practitioner on staff to administer pain medication based on your personal pain tolerance, as someone with low pain tolerance this has been a life saver. I've had nothing but good experiences here and highly recommend it. read more

I've just started seeing Dr. Gromko. She's great. I get really nervous about doctor visits, but she's very personable and we had a great talk. I feel like I definitely made a good choice. I'm sure I'll update this review if anything changes. But honestly, I'm really feeling great about my choice. I don't at all feel any dread about my future appointments. What a relief. read more

Polite people, but after a year of electrolysis on my upper lip and chin no improvement whatsoever. My facial hair actually became worse, more noticeable, longer and thicker. read more

Enjoyed the two time have gone. Allison is everything ... and Susie ... I will add more but "motha " is starving hontey read more

Like many others here I've had negative experiences. A few months back when I was at their waiting room accompanying another patient, one of their other male patients sexually harassed me. When I reported it I found out that he had sexually harassed staff too and they hadn't done anything about it. They didn't seem to do anything about it with me either. I was not surprised to later hear other trans people had had similar experiences with sexual or transphobic harassment from staff so it seems like a common experience. Despite catering to a trans clientele, their intake forms are still pretty cis-normative. They label body parts "male" or "female" even though plenty of trans-men have breasts and vulvas, plenty of trans-women have penises, and there are plenty of non-binary folks that identify with neither. My recent visit with Summer Richardson went very poorly and was the worst experience I've ever had with a primary care doctor. I included mental health stuff on my intake form to explain why I was taking particular medication. But while my visit was for the purpose of continuing hormone therapy that I'd been on for five years and the fact I was seeing a therapist for mental health issues, she insisted on extensively prying into my mental health history. She came across as ableist and not respectful of my boundaries to both myself and my partner who was with me, including saying things like "well you've got more serious problems anyway" when I was resistant to changing route of administration for hormones. I self-administer a medication with addiction potential which has helped tremendously with my mental health symptoms. Summer insisted on framing it in addiction terms, asking how I "found" myself on it, asking if I wanted to quit, and giving me a recovery hotline number even after I told her I took it for my PTSD and found it helpful and had no interest in quitting. My heartrate was beating so quickly by the end of the visit from how much she was triggering me and violating my boundaries that even they were concerned and kept me an extra ten minutes to make sure I didn't faint on the way home. On top of that, a few days later Summer called and told me she'd forgotten to administer a blood test and to try to make me come in in the next week. Again. I told her it wasn't a good time and I would call her back when I wanted to reschedule. She didn't take that for an answer an insisted she'd call me back. I hoped as a transgender women she would understand how violating it feels to have people use your need for hormones to ask invasive questions about you. If she does, that seems to only extend to sympathy for neurotypicals. At a minimum I highly recommend anyone who has mental health issues either don't disclose them or find alternative care. I certainly will be looking for another provider. You cannot trust Summer to be sensitive with you. read more

NOBODY KNOWS WHATS GOING ON HERE. THE MOST UNORGANIZED, UNFRIENDLY, WORST Dr. Office experience I have ever had. I was looking for a new dr and my friend said she likes this place so i decided to give them a call. I called at various times throughout the day for 2 weeks before i was able to get someone to actually answer. Then, when i got there, I saw a NP that I liked so I made a follow up appt in two weeks and she told me to come sometime during the week to get some blood taken as well as request my file from my previous dr. When I came in for the blood draw ( which i had to fast 12 hours for) they had no idea what they were supposed to test me for. The receptionist starts going through my file and GUESSING. They tell me the NP i saw no longer works there and then have me come back to the "lab" where this woman who barely speaks english starts poking at my arm while the receptionist hands her a POST-IT with the tests they THINK i need. I see some tests on there that i know I DON"T need and this woman obviously doesnt know how to draw blood so I just had it. I got up. Grabbed my file and asked them to make me a copy of it so i can go somewhere else. The tell me to wait in the lobby and send the office manager out who starts going through my file and trying to guess at what my blood tests should be about IN THE LOBBY!!!! I just about freaked out. read more

Have (had) been going to this clinic since around 1990. Something definitely changed there in the past couple years. While the ARNP is good, she is stretched thin. Inexcusably, other office staff (front desk in particular) are outright rude. I used to be able to easily get same day appointments for illnesses and could schedule an annual within about a month. Not anymore. Maybe that's because there is only 1 nurse practitioner when there used to be 4. My most recent need for a same day appt. was met with, "Nothing available until next week. Try the local urgent care." Phone calls are sent to voicemails and are not returned in a timely manner (as in not returned for more than a couple days). Just about everything that made this the clinic I previously referred friends and family to no longer exists. In summary, I would not only NOT recommend this practice, I would discourage anyone from going to it. read more

Hands down amazing providers! Terri Weiss knows her stuff. They are knowledgable and listen to their patients. I don't mind going to the doctor now! read more

they are really nice and professional.Its really affirming to have access to this kind of place. Techs are super nice and Dr gromko is a badass. read more

Carol Keenholtz is great. The office is always flexible with appts and scheduling. Sometimes they are a little bit disorganized with paperwork and followups, so that's the reason for dinging them one star... read more

Hands down the best doctors that I have encountered. I have seen Terri Weiss and Carol Keenhold. They listen, they care and they go the extra mile. Highly, Highly, Highly recommend. read more

Excellent. They really care about you and your health here. They take the time to listen. I highly recommend.

I'm so happy getting my laser work done at Dr. Gromko's office. First, you are at a doctor's office. That makes me comfortable from the beginning. The staff are friendly and the service is excellent. I would not go anyplace else. read more

I have been going to Carol Keenholtz at QA Medical for years. She is the very best! However, the same cannot be said for the people at the front desk. They are unbelievably rude! Today I had an appt. in the afternoon and I had an emergency at my home and called to cancel it in the morning. The guy who answers the phone told me that I had missed an appt. in July of 2014 (2 1/2 years ago) and therefore, he was going to charge me $50.00. He went on to tell me that I had been "warned" before about this. I find this laughable as it is very rare that I can get in at my specified appt. time. One time I waited for 2 hours. Perhaps I should fine him for making me wait. I will be talking with the doctors about this situation and may have to find a new doctor if they support this kind of patient treatment. I have no intention of paying this fee as I did call in to cancel my appt. due to a home emergency. There are other reviews here regarding illegitimate charges and overcharging so, be very careful in this regard. read more

I have been going to QAMA for the past 3 years for my physicals, however, this year is the last year. Both Dr. Keenholtz and Weiss are great doctors, but the medical assistant and the organization of the office is HORRIBLE! It's almost been a week and I asked that my prescription be faxed and it still hasn't! What if I needed them IMMEDIATELY...which is the case for MANY prescriptions! I have left 2 messages with no call back. Every time I call, I get a voicemail. I am tired of voicemails! I just wish the prescription was written right the first time or fixed before I left the office. Instead I was promised it'd be faxed and still NO fax! ARGH! They can't get you in for emergencies either...so if you are stuck and need a referral--good luck! Oh...and although I was there on time, I wasn't seen until a 30 minute wait....WASTE OF TIME! At any rate...I will be finding another doctor for next years check up! read more

I started coming here in April to get laser done on my face, and the laser tech suggested I make an appointment with Dr. Gromko and I'm so glad I did. She's tied for best doctor I've ever had. Warm and caring and good at communicating. There's a few reasons she's not getting 5 stars. 1) She's TOO popular, so appointments can be hard to schedule. 2) Sometimes (though rarely) there's a long wait past the actual appointment time. 3) Paying for parking (which granted isn't her fault but it's still an issue for me). read more

I don't know what office other people have been visiting because the staff has never been anything but extremely courteous and helpful for me. They have never misgendered me or used the wrong name, and Summer is an amazing healthcare provider. I have lived in four different states in the last two years with several doctors and this is by far the best experience I've had. read more

Wow! Just Wow! This place is so inviting and loving! I go there for my medical needs and laser. One stop shop! I never feel judged or treated indifferently, and I can really tell people actually care about my well being. I am a better person inside and out for coming here! Thank you Queen Anne Medical for everything you guys do! read more

I have been using Queen Anne Medical for the last 18 months for all my medical needs and hair removal services and I find the staff are very professional, friendly and very non-judgmental, I always feel at ease every time I'm there. read more

I have been seeing Mary Ellen Maxell for about 8 months off and on. At first, I was really impressed with the office staff and Mary Ellen. However, I have had an experience that will keep me from returning. I was sick for a month!!! I saw Mary Ellen 3 times and she kept telling me I had asthma. I had a really bad cough and congestion. She prescribed an inhaler, a steroid, and a nebulizer to control asthma. Finally, on the third visit she said I had bronchitis and a sinus infection. After the first dose of antibiotics I was still sick so I went to see another doctor. She prescribed amoxocillan and I was better in a few days. My husband caught the same bug I did and went to see Mary Ellen. She tried to tell him that he had asthma as well. He explained what I had and what worked and she finally agreed to give him amoxocillan. He is feeling better a day later. Long story short, I was treated for asthma for a month when I really had bronchitis! I spent a ton of money on copays, medicines, and a nebulizer that I did not need!!! I will not be returning! read more

I strongly recommend staying away from this place. Very shady billing practices. Expect to be charged way above and beyond what they originally tell you. Then they will ignore your requests for an explanation and will not return your phone calls. read more

I saw Carol Keenholts, and while I admit to not always being the best patient , I would not describe myself as the worst either. I found her attitude to be somewhat brusque. I left her office with a prescription for a medication that I did not want to take, but was talked into by her, and had serious and entirely predictable adverse reactions. I had a second prescription for which I was unconvinced of the necessity, and for which I would rate it as a questionable judgment call to prescribe to a woman of my relatively young years. Fortunately I never started taking that prescription, as there could have been serious repercussions down the line (without posting my medical history online). All in all I came to the office with a laundry list and in a rush, and Carol performed adequately, although I find some serious shortcomings in her prescription habits. read more