Be advised: you're going to get unexpected charges. I was explicitly advised by their customer service liaison, Kim, that if I want to avoid surprise billing in the future, I should route prescription refills through the pharmacy and essentially avoid interacting with my provider. This was especially troubling given that I was not prescribed refills sufficient to last the year. This advice came only after I received an unexpected bill following a preventive/wellness visit. During the appointment, I briefly mentioned ongoing conditions as part of my medical history and asked routine questions about prescriptions I already take. At no point was I told that reviewing my medical history would convert my preventive visit into a separately billable office visit. I was ultimately charged for both a preventive new-patient visit and an additional established-patient visit for the same appointment. When I contacted billing, I was repeatedly told the coding was "accurate," and that it did not matter that I was never informed or given the opportunity to consent to a separate visit. I was also told that preventive visits are essentially "cookie-cutter," and that discussing things like labs or existing conditions is not covered. I was never informed during the visit that mentioning my health needs would result in extra charges, nor was I given the option to schedule a separate appointment. This practice shows little regard for informed consent or care beyond a checkbox wellness exam. Patients should not have to guess what will trigger unexpected costs--or be told to limit communication with their provider to avoid being billed. Transparency matters in healthcare, and I hope this practice significantly improves how it communicates billing expectations so patients can make informed decisions. read more

Just not a good experience. Medical equipment and techniques are dated and incorrect (blood pressure measured with stethoscope and manual interpretation ... in 2025). My vital health measurements were incorrectly transcribed, leading to wrong health data being added to my file. Doctor wanted to use an iPad with an AI note-taking "app" which is an insult to patient confidentiality and his own profession. An overall lack of interest, empathy and excitement about health and the patient in front of them is simply disappointing. read more

Dr. Banda laughed at me when I told her my dad passed away and continuously rolled her eyes at me during my appointment while I was telling her my concerns about my health. I left these visits feeling rushed, dismissed, and disrespected. This experience caused me significant distress, particularly given my valid health concerns and family history, and undermined my trust in the care I was receiving. I went back to receive a skin biopsy and was denied care after they said I could schedule one. No referral or letter for denial was given after requesting one. read more

I love this clinic and the people that work here! The front desk has always been pretty kind to me and I've had good experience with the phlebotomist. I've always been told I have hard to find veins but she always takes her time and gets it in one go. she is also very friendly and talkative which I like but may be a turn off for some. I've been with Swedish for a looong time and use to go to the west Seattle location but now that I've been here I can see that I was missing out as it is so much better. I love my doctor and if you look at his reviews on the Swedish site you can see that I am not the only one. Dr. Ahmad is amazing. I was kinda skeptical and a little afraid to see him when I first went due to a review on yelp and because he was the first male doctor I'd ever seen but he's great. Dr.Ahmad takes the time to listen and always asks clarifying question to really make sure he is understanding how you are feeling. He is friendly, kind and polite with great bedside manner. He always makes sure that I'm comfortable and really tries to get to the root cause of your issues. I rave about him to all my family and friends and tell anyone that needs a new doctor that I've got great one in Queen Anne they should see. read more

The staff was amazing and managed to get me in when I wasn't feeling well last Friday. Fortunately I didn't have a ton wrong, there was a bit of a wait, but the fact they squeezed me in at the last second made me feel very lucky. If you need top medical care, this is a great place on top of Queen Anne. read more

I love how the people treat me at this clinic. everyone who works for Swedish is great and clearly cares about their patients. I guess, if I had to gripe, the one thing that bothered me was their phlebotomist, who is in the same office, but works for LabCorp, not Swedish. * * * Yesterday, I had to reschedule my blood tests because the phlebotomist was out sick. I have coworkers who have been hit by the COVID strain du jour that's surging right now, so I was a bit concerned. Today, I hoped I could just get in and out and not stay in close proximity to someone who was recently sick, but for some reason, the phlebotomist kept not finding any blood. She'd wiggle the needle around in my arm, pull it almost out and then dive in a different direction. Then repeat. She gave up on one arm after puncturing me three times. It took her at least four on the other side. She seemed nice enough, but did she even know what she was doing? Maybe she did know, but was just distracted happily narrating her life story while I was literally pinned down. It seemed important to her to brag at length that she and her family did not wear masks during the pandemic and implied strongly that they had not even gotten vaccinated. She informed me she "had to say no" because she is a Libertarian. "It's a matter of freedom!" I'm not going to relay here the long epic of her life in Virginia nor how her family nearly martyred itself in the name of freedom with frequent, serious cases of COVID. If you want that, then you'll have to schedule an appointment for lab work at Swedish Queen Anne. read more

AVOID Ahmad. He is a really evil and bad doctor. He lies. He does not care about a patient and will do dodgy actions to make the patient appear to be guilty of something when he is turned in for malpractice. Doctors and staff will protect the doctor even when they know everything the patient has stated is true. Avoid this clinic. Avoid Swedish and UW if you can help it. They are all run the same. You are nothing but a number to them and you will receive bad medical care that is basically malpractice. Our family looks for care out of the city. read more

Disappointing and discouraging. Recently lost a good doctor relationship with Kaiser due to job/insurance change. Set up an appointment as a new patient. Two month wait - Ok, I get it. Re-arranged my tight work schedule. Received an e-mail 1 hour before the appointment with the news the doctor can't make it. Called in. Next appointment more than a month away. I get pushed back another month. This doesn't work for me. You "accept new patients" - you make it work for them. Stay after hours, if you have to, precious doctor. Build new relationships. Make it work for people who pay your bills. Never heard back from the receptionist or anyone else. Not good. As tempting as it is to mention the doctor's name, I do believe it's mostly the way these clinics are managed and the general state of our pathetic primary healthcare today. read more

I have been going to Swedish Queen Anne Clinic since 2004. Pro (an essential one): I love my doctor. Dr Chan treats me like a true collaborator in my own health journey. Con: the front office and Swedish business practices. I see from other reviewers here that they have also experienced unanswered phone calls that ring and ring. During regular business hours. They don't pick up, the call does not go to voicemail. They used to be open on Saturday mornings. Now they are open "select" Saturdays. Which ones? Can you call them to find out. Oh, right. They used be open until 7pm. They close at 6pm now. (The hours listed here on Yelp are inaccurate as of 2/20/2019.) I found that out the hard way. Tried to call to confirm hours earlier in the day. And, well you know what happened. Then there's the double billing for a single visit. When I get my physical, it's an opportunity to discuss and evaluate the effectiveness of my on-going prescriptions. Recently, Swedish sees these as separate activities and charges me for the physical AND a doctor's visit. Gotta love American healthcare. So why do I stay? My doctor and nurses are wonderful. They make it worth enduring the Soviet-style customer service in the front office with a dash of brute-capitalist shakedown in the back office billing. *sigh* Update 04/02/2019: They moved the upcoming doctor's appointment I scheduled six weeks ago to a different time in the day. Without confirming with me first that that time would work. A move Stalin would be proud of. read more

I visited Swedish on Queen Anne for my medical clearance exam prior to surgery. Everyone here was pleasant, polite, and efficient, and I have no specific complaints about my experience here, but I got an ever-so-slightly patronizing vibe. They seemed reluctant to believe me when I explained that it's almost impossible to draw blood from my inner arm and I prefer to use the back of my hand. The phlebotomist was excellent, but she chatted incessantly while she was drawing my blood. I'm sure some people find this comforting, but I do not. I find it anxiety-producing, frustrating, and unnecessary. Not everyone needs or wants small talk. Please just do the procedure and don't play games. read more

I do not recommend it. I had a terrible experience with them. My daughter had a cough for a long time and I made an appointment for her with the clinic. On my way to the clinic, they called me saying that I cannot get into the clinic because of her lingering cough. Thus, they asked me to go to the car port of the clinic to have the physician come and check her in the car. I had no problem with that so I went to the car port. While waiting, they called me again saying that I have to have a negative covid test for her before having the doctor check her! Really? After having me come to the clinic, you are asking me this????? Why did not you tell me that before???? I know my daughter has no covid because if she has that, then I would get covid as well as her father and the surround people she is always in contact with. We have been in contact with her since her cough started and we did not get covid. So, it is obvious that she has no covid. I decided that I will not do a covid test for her and I will not reschedule with the clinic. In fact, I am not coming back to this clinic. They had no problem with my decision. I was upset because they refused to check my daughter because they suspected covid. If you are suspecting this, why do not you wear protective covering and come to the car port to check her???? To be honest, one start for them is a lot. They do not even deserve any star. read more

I recently moved to Seattle and was on the hunt for a new primary doctor. After researching for what seemed like weeks and cross checking reviews with who my insurance would cover in network, I found THE ONE. I booked an appointment about 2 months out due to both her schedule and my work schedule meshing. The location here was great. Just up the stairs and I was warmly greeted by the receptionist. Filled out a few first timer forms and I was taken in right at my appointment time. Got the basics done and the doctor was in a minute later. Great bedside manner and really listened to my medical life story since I hadn't gotten any info transferred over. I'm so happy to have found and waited for this appointment! read more

It has been some time since my poor experience with a specific doctor who is no longer working at Swedish, so I wanted to update my review. The doctor I spoke of was let go by Swedish not long after I expressed my grief with the office. Apparently I was not the first to complain of poor attitude and patient treatment, and this was one of the reasons she was let go. Since then, I have had mostly very good experiences with this Queen Anne location. I switched to a new doctor within the office and they have been very kind and helpful. It's worth mentioning that to book an appointment with one of the main doctors has taken up to 2 months because they're so booked. However, getting an appointment with an alternative doctor or nurses' assistant usually can be done within a couple days for more basic needs (ex: a fever or cold versus trying to diagnose a multi-month problem). One other nuisance I faced was making an appointment with a nurses' assistant (versus a doctor) to try and diagnose a skin lesion, and they ended up saying "you're going to have to come back and see a doctor cause I don't know what that is". This meant I had to pay two co-pays and make two appointments instead of one. Overall, I think the company realized they could improve in the customer service and internal organization areas and they've been taking steps to do so in the last couple years. read more

Recent visit for annual physical and a worrisome lump in my left breast. Waited four months to get in then they called to say my doctor became Unavailable so rescheduled with a new doctor- Amad. He did not do a thorough exam and brushed off the lump. He got a attitude because I would not except the 3 to 4 vaccines he pushed on me. he asked me if I have anal sex. He said no judgment. Then left me sitting there and never came back or told me he was done. My labs were farmed out due to a staffing shortage? so l have to drive to another holding pen ( lab ) and wait an hour. Guess I'll never see lab results because it's been over 3weeks now. So a quarter of a year to get in to see a rude doctor that doesn't care ,for a physical I didn't get and paid $375 for. And I get to worry about a lump that might kill me read more

I highly recommend Dr Fradkin for pediatric services. He's always very kind, professional, punctual, and great with our infant. He's patient with questions and easy to get along with. read more

Getting an appointment at this clinic is excruciating. The calls go unanswered even after punching in too many prompts. When you finally figure out which prompt might work then comes the wait music...15 minutes later still no answer. I have had really positive experiences with my doctor when I have been able to see her. I've spent more time at zoom care because I simply cannot get anyone to pick up the phone. At this point I am searching for a new doctor because the front desk and the way this clinic runs its business is downright pitiful. I recently had a new baby and while searching for a pediatrician I noticed the ped doctor here was taking new clients. It's only 4 minutes from my house (extremely convenient) but just the thought of further dealing with this place makes my blood boil. Do yourself and avoid this clinic. read more

Went here for the first time yesterday. The front desk/reception people are very nice and helpful, no complaints there. The offices are tidy and clean. The intake nurse and doctor, however, left something to be desired. The nurse shoved the thermometer into my ear so hard that it still hurt the next day, when I winced because of the pain he said "did that hurt?" and shoved it into my ear again!! Not to mention this guy was impersonal, terse, and generally moving at a tweaker's pace. The doctor acted like he didn't have time for quick questions and like I was wasting his time, when I made it clear that I had a set of simple questions that needed answering and that was it. I'm sorry, but I don't want to go to a robo-doctor, where they've got 5 minutes for you and that's it. Don't schedule you're appointments so close and compromise patient time. I think I'll look for a different doctor's office. I hate to say this, but Group Health was far better. Hell, I've had a better experience with the constantly rotating intern staff at Planned Parenthood. read more

7 months ago a guy goes to this place with a (medical hindsite) case of ischemic colitis; black and bleading from the anus. Dr(?) Owen in its brilliance can only ask if he had been sticking things his ass....he was shocked....then asked if I had eaten anything odd...the answer was no.then had stool samples done at home...great.got a call ;" its negative "said a chipper voice.."negative for what" he asked..."parasites"said the chipper voice he told this Own creature he had not eaten anything but crackers for a week. he left the office with this Owen creatures advice of "if you fell the life force sliping away , go to the emergency room" which is what one used to say to a women during a heavg flow(in 1960)he being male had to ask a women what it meant. left this office with blood and shit in my shoe . Impression:thinking;the proess of utilizing information and actual thought (which takes individuality and perception of others)are not the same yet do mix Not in Dr Owens case; apparently since 1960 since that was the last time that 'advice' was given. Fini read more

UPDATE BELOW What a beautiful office! What friendly staff! How great to get a same-day appointment! Too bad the physician I saw didn't bother to read my profile for drug allergies, and prescribed a sulfa-based antibiotic to sulfa-allergic me. How great that the weekend on-call physician called me back after only 1.5 hours' wait! How great that he phoned in a prescription for methylprednisolone to the local pharmacy! How great that the fever went away the next day, and the full-body rash was gone within a week! Too bad my physician never bothered to follow up or apologize for trying to kill me. SIX MONTHS LATER I needed some innoculations for travel - figured, why not? When I went to the pharmacy to pick up my 3 prescriptions, 2 of them were written with incorrect instructions.... read more

Dr. Fradkin is my daughters pediatrician. I spent countless hours trying to decide who my newborn would go to and I'm glad I didn't let some of the older reviews deter me from choosing Swedish Queen Anne or from Dr. Fradkin. He's been wonderful, he's direct to the point yet has a gentle approach to his care. He talked a little fast on our first visit, granted my "Mom brain" wasn't helping the situation nor the sleep deprivation but I made sure to just ask twice if my partner also missed what was said (we learned to take notes while at the hospital). Over the past 3 months we've taken note of his bedside manner as well as his genuine concern for our daughters well being and we feel confident she's in great hands. I appreciate his understanding of first time parents. He's not condescending nor does he push jargon you can't follow, he takes his time to hear your concerns and has helped me with new Mom anxieties by explaining options and supporting my choices. The nurses have been friendly, sincere, helpful and even though they don't remember us by name/face (they see so many patients I'm going to give them a few years grace) they maintain a friendly and professional disposition every time that doesn't feel fake or scripted. This is rare in my experience. The front staff have been polite and professional and keep the lobby in good condition. I think the fish tank and the little sun room make for an inviting space for children and parents to wait in. We've never had to wait very long with appointments. In fact our first several appointments we were taken directly back to wait in the room with our newborn which was appreciated. I highly recommend Swedish Queen Anne and Dr. Fradkin to anyone looking for a pediatrician. read more

We joined this clinic a few months before our daughter was born, and selected Dr. Clara Chan as her pediatrician. She was born at 7:55 am in Ballard this past August, and Dr. Chan came to see her that same early evening. It felt like she was genuinely thrilled to meet our new addition and excited to watch her grow with us...such an awesome feeling. Each check-up since has been hassle-free, comforting, relaxed, and highly informative. The nursing assistants are really sweet as well. The clinic's scheduling is a little wonky...make sure you schedule early, and don't expect the most enthused scheduler. BUT, Clara is worth it. read more

I have only experienced the pediatrics side. I adore Dr. Starnes, he is fab, super sweet and helpful with that southern charm & my toddler loves him. I agree with the ease of getting into appts., front desk staff is great, the nurse are also pretty good too. My child had an emergency after hours last winter; my calls were not returned promptly, nor was the advise I recieved from the nurses or Dr. Bucholz helpful, but actually aggrivated my child's symptoms. But I still go; I was quite bitter. But care has been good other than that incident. I see who is available (have seen 3 different doctors over a year), but ask for Starnes if available. read more

All through college in Tacoma, I struggled to find a competent family physician. Lo and behold, I hit the jackpot upon moving to Seattle, and this office being the first that I called. I see Sarah M. Babineau, MD at this Queen Anne clinic. I initially went in because of a truly paralyzing fear of flying I'd developed over the past couple years, and I had a flight to 'Vegas coming up in a few short weeks. I entered that office in tears, and nearly in a full-blown panic. The front desk staff were exceptionally helpful, and Dr. Banineau was amazing. I left with all sorts of helpful information, a list of therapists to check out, and a couple of perscriptions. My flight, went perfectly. She's since helped me out with all sorts of pickles I've gotten my self into, bloody fantastic doctor. The facility itself is much more bright and inviting than any other clinic I've ever been in. There are lots of children about, as they vaguely specialize in this. I, personally, find the tinies roaming about the waiting room to be very amusing. They have plenty of toys and books for them, as well as a special little playroom with a lot of windows attached to the waiting room. Parking may be your only issue here, as this is of course right smack at the top of Queen Anne. Though, you should only ever have to park about a block away, at most. Unless you have a broken foot or something, you're golden. read more

I'm very happy with my PCP, Dr. Clara Chan. I think she's competent, compassionate and intelligent. I couldn't be happier with her. I also think the clinic itself is good too, it's located on the top of Queen Anne, it's nice and clean and they take care of people of all ages, including kids. I also really appreciate that I can access my labs, etc online and that I can email with my provider (or her representative). My only complaints - when you try to schedule an appt online the people are morons, it literally took 5 or 6 messages to convey a date and time that I wanted to be seen. I also wish they did prenatal care here. read more

I've gone to a variety of the doctors in this office since I moved to Queen Anne in 2005. Dr. Clara Chan - She's my and 5 month-old my daughter's primary physician. You couldn't ask for a better doctor, she's knowledgable and caring. About 18 hours after our daughter was born, Dr. Chan came to the hospital to giver her a check up and see how we were doing. Dr. Mia Wise - The first doctor I had in Seattle. If you can see her, she's definitely recommended. Dr. Fernando Irizzari - Pretty good, but not my favorite. I have a couple of friends that were happy with him though. read more

I take my kids to see Dr. Bucholz, and I like him. He is honest and doesn't baby my children. The area is really nice even though there is rarely any parking around (that I know of) I park on the corner by the dry cleaner for free... The clinic is really really nice, and play area for kids is pretty cool. read more

I was looking for a primary care physician in the Queen Anne area. Read the positive reviews here on Yelp.com about dr. Maria Wise and decided to go and talk to her to establish myself. She didn't rush me, but rather she tried to listen what i had to say. After that, she gave me couple of suggestions what i should do and i left. She mentioned that sometimes if she's not available, i may work with her partner who covers for her - dr. Chan. Then, several weeks later I wanted to see her. Unfortunately, Dr. Wise was all booked out for several weeks ahead. So if you think you will work with dr. Wise all the time, that's not going to happen. I'll work with dr. Chan and will update this post with my thoughts and impressions. But overall, I'm satisfied with this place due to several reasons - it's close to where i live and so far my experience was positive.. read more

Hey, no place is perfect. The goods: Dr. Maria (Mia) Wise (my PCP) is fantastic as everyone says. Dr. Chan also awesome. Dr. Babineau, yes her too. The not so goods: The fact I've seen all those women plus another guy who's name I can't remember over the years. So sometimes my doctor is not available for scheduled appointments. Doctors take vacations and have maternity leave too, right? But I don't mind because I've had great "substitute" docs. The bads: When I broke my arm last summer on a Saturday, I called first thing Monday morning to get in to have it x-rayed and was told I couldn't come until Wed. What?!?! Why would they make someone wait that long? Didn't get it so when I was up in Everett that day, I popped into the Everett Clinic walk in clinic and had it taken care of. Once the nurse announced loudly the results of a sensitive test standing in the hall through the doorway of the exam room. I was embarassed by this. Maybe I'm overly sensitive, but I felt more discretion was in order, aka speaking quietly or coming in and shutting the door. Why I go? The three docs mentioned above truly are great. And I am comfortable knowing that if Dr. Wise is unavailable that whoever takes care of me will do a good job. read more

I'm disappointed in their office staff. I have been trying to get a simple question about how to change my primary doctor and I keep getting redirected to someone that never seems to be available and won't return my messages. read more

I always leave feeling better. Dr. Chan is an amazing doctor and an even better listener. I'm glad I can go in with whatever rational or irrational health concerns and she's willing to sit down and work through them for as long as it takes. Knowledge plus bedside manner goes along way in my book. I've also seen some of the other doctors and they are all great in their own ways, some lack the bedside manner but you can tell they know their stuff and some have both, it's a mixed bag which isn't a bad thing. Hands down though if you want a doctor who you can talk to about anything and be in good hands with I'd recommend Dr. Chan. read more

I'm not really picky when it comes to doctors. Blame the insurance company that only allows me to see certain doctors in-network, then of course searching for a good family doctor within this guideline is... Well we all know how hard that can get! So to better explain, I'm not picky about choosing a doctor but picky as heck when it comes to care and service provided by them. This being said, I was used to what general population go through with doctor's office; you call Only when you're in dire need of a medical attention, so I don't have to deal with their mediocre care too often. Without sounding like a crazy patient nor a sales pitch to sell this Doctor(as I've seen and experienced falsely yelp'd doctors first hand), I love my doctor!! I've been seeing her for almost 2 years now and I swear it gets better everytime I see her, pun intended*. Dr. O'Farrell takes her time with me even though my visits are filled with BTW and Oh I almost forgot to ask yous as she's just about to walk out of the exam room, literally she's got one hand on the door knob... She understands and lays options for me to make sure that I as a patient makes the choice based on her knowledge and experience. Last thing a patient wants to hear is for them to now see someone for something blah blah blah, when healthcare cost itself is choking us, preventing us to get seen by a professional in timely manner, you know with the whole early prevention and all... I love my doctor. I can tell her practice has gotten bigger since it's harder for me to schedule same day apppointments. I don't know about you, but I can wait for her schedule to open up than to see someone else, of course unless it's something urgent. If end results from patient financial stand point is same(e.g. copay and deductible) then why should I settle? She opened up my eyes on how hard it is to find a good doctor and I shouldn't settle with some random doc who doesn't even want to know about my reason being here, ahem cough cough.. Seriously, cough! She used to practice in Millcreek then later moved to Queen Anne. I used to see her in Millcreek then followed her to Queen Anne. If she moves again, I'll follow her. Well, unless she tells me that my devotion is creeping her out. read more

I came here for the first time to get a physical with one of the female doctors. Worst doctor's visit ever. The doctor gave me, at most 15 minutes of her time because she had to leave the clinic early for whatever reason. She conducted none of the routine examinations one expects from a physical and was dismissive of my concerns. She made me feel like I was wasting her precious time. Because she had to leave, she encouraged me to schedule another appointment with her in the future. I couldn't believe it. The office itself seemed disorganized and inefficient. Terrible experience, and I highly suggest going elsewhere. read more

The primary care crisis that you read about is really manifesting itself here. The turnover in staff is unbelievable. I'm a pretty healthy guy and usually only go to the doc about once a year fro some minor complaint. In 3 years going to this location, I have had 3 different doctors (the first two quit, to practice elsewhere or to change specialties). When the 3rd guy turned out to be a sad caricature of a burned out general practitioner, I quit and decided to seek care elsewhere. read more

Flagrant ambivalence, incompetence, or both? Scheduled a consult at SQA to receive a referral to sports medicine for a hand injury (flexor tendon). Was provided a referral to someone who doesn't accept my insurance. Called SQA to inform them of the error. Was promised a call back to follow up with me. No phone call. I called SQA back next day and restated my first message. Was promised a call back. No phone call. Called the next day. When explaining myself for the third time, I was interrupted and spoken to like a misbehaving child. They begrudgingly forwarded a referral to my insurance for approval next day. Followed up with them two days later (because at this point, I didn't expect any diligence). All they could tell me was that it was sent and I just had to wait until they heard back...Well, three days later I called my insurance, who had no record of ever receiving anything. Called SQA. Turns out they sent it to the wrong insurance division. They acknowledge the error nonchalantly and promised a phone call to follow up once resolved. No phone call. I called back 2 days later. They forwarded the same referral (this time to the correct insurance division - good job guys) that day and told me that they'd call back to follow up with scheduling. No phone call (shocking, I know). Called 2 days later. They confirmed my referral was approved (which I already knew from talking to my insurance). They gave me the number to the specialist I was referred to and told to call them myself (at this point they just wanted to be done with me). I called the specialist, who had not received a copy of the referral from SQA (big surprise). Paid SQA a visit today and was assured the referral was sent. Called the specialist again...guess what, no referral. Called SQA again. Was told they would call the specialist and call me in 30 minutes. After an hour, I called back. This time I was told they were "on the phone" with my specialist as we speak and that they'd call back as soon as they're off. Which leads us to present. Pretty sure I won't get a phone call today. Pretty sure I will call back again. Pretty sure my injury will heal by the time I actually get an appointment to see the specialist. But just in case anyone forgot, this is a sports injury to a tendon. If these things heal improperly, bad things can happen (chronic issues) and I could be stuck with a handicap for the rest of my life. Bottom line: its been fifteen days and 2 hours since my consult (and just as many phone calls) and I'm still waiting just to make an APPOINTMENT to be seen by a specialist. All the items discussed above requires a rudimentary application of time management skills and modicum of professionalism and communication skill. There's no wonder there are always 4-5 people ahead on the waiting line when you call them: when you can't manage your own office, everyone starts doing it for you. This place needs leadership. Bad. read more

Dr Chan is my primary care physician and I went to her a few weeks ago for high fever and abdominal pain. She ordered lab work as part of a differential diagnosis and then did not come back to work from Tuesday until Friday. I had to call 3 times to find out my results, which someone reluctantly reported to me. There was no follow up. The clinic manager promised to call back and never did. I ended up in the emergency room Saturday morning and was admitted for three days. They have a terrible care model and employ many part time doctors with no management plan for coverage of patients. I will not be back and I recommend you find a group of professionals who are patient focused, too. This clinic is not. read more

I think Swedish is one of the best hospitals in the US. I had to have an unfortunate surgery, and the staff at Swedish made it a much easier process. Dr. Bastawrous is an absolutely incredible man and doctor. I have absolutely no doubt that he is the best at what he does. My nurse, Elhan, in the hospital, was also incredible. I am a nurse practitioner myself, so I have some insight into the medical world and this facility is incredible. I wish I lived closer to Seattle so I could go to Swedish for all of my healthcare. I have the utmost confidence in this organization and think they are the best of the best. read more

You could go in as prepared as possible for the cost of your visit, and somehow walk out with a $800 bill. Doctors upcharge at whim without telling you there will be a higher cost-- if you take more than 5 minutes of their time, you are charged for a specialized visit. Good luck arguing the bill. read more

I'm very disappointed with Swedish Medical Center. Their release of information policy makes it very difficult for you to get your information in a timely fashion. I called them to ask what should have been a very quick question ("when was the last time I had a tetanus shot?"). They would not give me any information over the phone - even though it would have been easy for me to verify my identity. Instead, they directed me to fill out and fax in an online form - which, as their website states, since it's not going to a doctor's office, would cost me money. They say the fee is reasonable, but common; there's nothing reasonable about making someone fill out a form, play the waiting game, and then pay any amount of money just to see when their last tetanus shot was. I've never had to jump through so many hoops just to retrieve a simple piece of information. Do yourself a favor, go somewhere else for your medical needs. Swedish does not treat people with respect - sure the girl on the phone was nice enough, but it took about 3 different options before I was even able to talk to a real person. They are covering themselves legally here, but in a way that makes them extremely out of touch with reality. Sorry, Swedish - I can't give you more than 1 star. I didn't even have that great of an experience the last time I went there, so this is just the icing on the cake. read more

I agree with Colby on the ease of getting same day appointment - I called different physicians' offices to get a same-day appointment for close to 1 hour. Only Swedish Physicians took me. I had a good experience over there too - The staff was friendly and made you feel home. The doctor I met Dr. Morgan was patient in explaining different treatment options and the tradeoff. I did not have enough experience to rate the quality of care in general yet so I left 1 star out. read more

I can't remember my doctors name, but I was really unimpressed with him. I went for a general checkup and am relatively fit. I told him I am training for a marathon and asked him what he might recommend to stay healthy. He said "drink water, I dunno". He was really smug and not helpful. I was hoping to set up a doctor for my primary care, but it looks like the search will have to continue. read more