These people are wonderful, kind human beings. Restores my faith in humanity.read more

We came to this shelter with open hearts and an open home, ready to adopt a puppy and offer a safe,…read moresupportive environment with structure, training, and love. We brought our resident dog who is demonstrably very social with other dogs as well as extremely gentle with children. What we experienced instead was a process that felt disorganized, unprofessional, and frankly, the opposite of humane -- for both the dogs and the adopters. We were told -- only after paying a non refundable deposit -- that the expectation is for all dogs to be off-leash and playing happily during the first meeting. Anything less, we were told, would be a sign that the adoption wouldn't work out. That is a deeply flawed and unrealistic standard, especially when dealing with shelter dogs who are often under-socialized, under-exercised, or recovering from trauma. The first meeting was rushed and poorly handled: A nose-to-nose fence greeting (already stressful), Immediate face-to-face leashed interaction in a small space, And instructions to unleash our dog within 2 minutes, before either dog had decompressed or acclimated. The puppy was understandably overexcited, and began mouthing and climbing on our dog's face -- completely normal puppy behavior, but totally unsupported by staff. Our dog gave a single air snap and growl, which the puppy responded to by rolling over and de-escalating. The interaction resolved on its own -- appropriately and peacefully. Instead of recognizing this as a normal part of dog communication, the shelter staff immediately ended the interaction and told us the match was off, citing a zero-tolerance policy on "snapping" -- again, something never disclosed to us beforehand. And we were told our deposit would not be refunded. We pushed for a second meeting, which was allowed -- and staff even admitted during the session that they "don't have time" to properly facilitate dog introductions. That alone raises serious questions about the quality and fairness of their assessments. At that second meeting, the puppy ran up from behind and startled our dog. Our dog responded with a more intense correction -- and again, the match was immediately dismissed. Later, we were sent a video of the second meeting -- and what we saw did not match the shelter's written notes or summary at all. The video clearly showed our dog behaving appropriately the vast majority of the time. The moment of intensity was directly caused by the shelter puppy running up behind her, unsupervised and untrained -- a moment the staff failed to redirect or acknowledge. Nowhere in the staff report was there any admission of their role in facilitating the interaction poorly. We were stunned. Not only was our dog's behavior misrepresented, but the shelter refused to take any responsibility for their role in creating an unnecessarily tense and unsupported scenario. Instead of helping set both dogs up for success, they forced an avoidable incident, then used it as justification to shut down the entire opportunity. Our deposit was begrudgingly refunded only after escalation to the CEO. We expressed a willingness throughout to: Do structured intros Work with behaviorists Create a safe, gradual plan Foster-to-adopt with oversight Accept feedback and do the work We were told that "you can tell everything you need to know in the first 15 minutes of a dog meeting." That is not true. That's a shortcut. And it's a dangerous one. And if the shelter is truly so concerned about safety and "boomerang pets," why are they not requiring meet-and-greets with children or other pets -- only resident dogs? That inconsistency undermines their rationale and further exposes how arbitrary the process really is. We're no longer seeking to adopt this dog. But we are sharing our experience publicly because it's clear that many adopters are being set up with unrealistic expectations, and many animals are being denied loving homes based on a system that prioritizes rigid policy over common sense, compassion, and context. This shelter claims to advocate for animals -- but in practice, they're pushing away dedicated adopters and failing the very dogs they claim to protect.

Jess the director will blame everyone else but her staff for her staff's rude, incompetent,…read moreunprofessional behavior towards people and potential adopters and and those people who have reported staff members and write poor reviews are being asked by Jess and the adoption manager to not come to the shelter anymore!!!! Instead of firing the staff or trying to make someone's time spent their more comfort she blames the reporter!!! Lots have poor reviews have been made by lots of people about the way the staff and management treats the animals and people who come to look!!!!

I was excited to start training here after moving to the area. I signed up for a higher level class…read moresince my pup already had multiple intermediate and advanced classes under her belt at our old facility. But they didn't communicate with me until after I had paid 190 dollars that it was required that I pay another 65 dollars for an online zoom meeting with my dog. I couldn't justify paying 2 dollars a minute for a zoom call for my dog on top of the original fee! I understand an in person consult requiring some cost but 65 dollars for 30 minutes all online was not worth it. Unfortunately I had to request a refund and am looking for other trainers in the area that might be a better fit.

Megan has worked with our dogs for 10 years, but you only need to meet her once to realize that she…read more"gets" dogs of all kinds and their owners as well. We just added a wonderful but reactive guy to our household. When regular class proved too much for him, Megan came to our home and gave us great support, techniques, strategies and equipment insights to help make life more pleasant for him and us. And speaking of classes, we went through the family dog class, taught by Maria, with our daughter's rescue Rottweiler. It was fun, clear, and made a world of difference for a dog that is now praised as a "perfect" resident of a Denver apartment building! Both Megan and Maria are highly professional, staying current on the best evidence-based training techniques and upgrading their own knowledge. They are also both committed to positive reinforcement training that improves the bond between owner and dog. They offer a full range of classes and individual instruction. They are super!

I cannot begin to thank Mary Ann? enough for the time she spent with me trying to figure out what…read moreto feed my very picky and tiny Yorkie pup. He LOVES one of the small-batch organic kibble samples she suggested, and I just ordered our first 5 lb bag online. PFW also has an impressive selection of high-quality toys, collars, and leashes, and they are now my go-to source for my puppy's needs. Terrific selection, knowledgeable, and friendly staff. Can't beat it.

We owe Pet Food Warehouse a huge thank you!…read more As first time puppy owners my girlfriend and I were very worried when our Golden Retriever began having loose stools 5-6 times a night. We brought this concern to our vet who ran some tests and ultimately concluded that it was normal and our puppy was just growing. The problem persisted and we rejected the claim from our vet that this issue was just part of growing. We began to question if maybe her food was causing a problem. Worried and confused we stumbled into Pet Wood Warehouse where we explained the situation in length to a younger employee who took the time to listen to our longwinded account of what was going on. He then informed us that he couldn't disagree more with our vet and suggested a new food making sure to explain the process of switching our puppy over. He answered a thousand questions we threw at him and was immensely helpful. The best part? He was totally right! Since the switch our puppy is no longer having loose stools and is now sleeping through the night. We are super grateful for Pet Wood Warehouse and their genuine desire to help the customer out. Would recommend to anyone.

I loved my feline-only vet in VA and was hoping to find a similar vet here and thankfully, I did…read more My cat Bella has IBD and a hyperthyroid, so having a vet I can trust is critical. Dr. Moore is a highly knowledgeable, caring vet who works with you to ensure your cat gets the very best in care. Her vet techs are also kind and friendly (and they do in-home cat sitting if you need it)! Dr. Moore also does in-house boarding, if needed, for prolonged stays.

DO NOT GO HERE! For the sake of your cat, take you kitty to Green Mtn Animal Hospital!…read more We lived downtown for a few years and took our two declawed calicos to this place for annual vaccanations. Our last visit (ever) we brought ours cats in for rabies. Vet slammed window closed, which scared cats. Vet could not get our cat to hold still so held tighter. Cat hissed so they insisted on leather gloves and brought in assistant. We were asked to leave room while shot was given to first cat. We heard a terrible distressed howl from our cat that we have never heard before. They couldn't give her shot. We were so afraid they were hurting our cat that we ended the visit without the shots. We later brought both cats to Grn Mtn and vet had no problems administering shots, actaully our cats were the best we've ever sen them at the vets.

Always great service and friendly people wish they had more small animal products prices are…read morereasonable

I have been a customer of this place for over 10 years. They always have what I am looking for and…read moreeach member of their team is knowledgeable and patient for all inquiries. Take Bonnie at the Shelburne branch. I'm on my 5th rescue and she had a wealth of knowledge. Tremendous organization.

While caring for a client's pets, this was my go-to for vittles for their bearded dragon…read more The staff was exceptionally kind and professional. Fantastic place.

Pet Advantage is my "go to" for every question , issue, and problem l have with a pet. Having been…read morea science teacher in Connecticut , l appreciate fellow animal enthusiasts who are quite knowledgeable about classroom pets. These people have an intrinsic love for all animals . I frequent this store many times and have never met an employee that didn't know a topic or wouldn't refer me to an employee more knowledgeable. Not only are the staff educated and friendly, but they are professional. Gabe, the owner, is extremely knowledgeable and professional. He speaks authoritatively on the diet and habits, habitats of any given animal . He handed out "print-outs" to us on Bearded Dragons when we asked diet questions. I was quite impressed with the devotion to quality care and handling of the pets "Pet Advantage" serves. This is truly a top-notch pet store in our community ! We are extremely fortunate to have Pet Advantage. The animals are healthy and vigorous, the employees and owner are wonderfully knowledgeable. We are both lucky and grateful to have Pet Advantage on Dorset Street, South Burlington area. Thank you for your devotion and professionalism.

I used to go here as it was recommended by the AKC. Big mistake, our pure bread German Shepherd…read morewas so afraid of them, he would pee on the floor. I bought him in for hip X-rays and had to leave him for 1 night. He was NEVER the same. He not only showed severe aggression toward the Vet the Vet would sit across the room to "exam" him. What a joke. I switch to another vet, with more experience however our dog is now totally traumatized by this experience and shows severe fear aggression anytime he gets near a vet office. With rabies shows every three years I am now treading it and considered having them come to my home. Not sure if that would even be a good idea.

VCA brown in South Burlington is the worst vet I have encountered. On 8/29/23 I took my dog in for…read morea hot spot. Very common treatment that can be cured at home, however I wanted to be safe due to sensitivity. I went in to see Dr.Wagner. After 30 minutes of talking she FINALLY assed the hot spot and went over treatment. The estimated price was 322 dollars (I have a care plan so the visit itself is free) they attempted to charge me 50 dollars for Cephalexin, 112 dollars for apoquel and 60 dollars for a probiotic. I explained that I could get the Cephalexin for 11.87 at Osco pharmacy with a written prescription and I could get the allergy medication (apoquel) from chewy for under 70 dollars. I also explained that I have a probiotic I give my dog daily at home for far cheaper and would not like to pay for that service. Dr.Wagner told her staff to tell me that "she did not have time to hand write a prescription so I could either wait a day or two, or pay the fee in house." I was also charged 76 dollars to have a vet tech shave the area and apply a cream on the hot spot. Which I could have done myself and the medication they used is sold at EVERY pet supply store. I was discharged without any follow up instructions, care, or medications. I am not one to write a negative review. However this place will take advantage of you and your wallet if they can. I have 10 years of healthcare experience, 2 years of pharmacy experience and 18 years of being a pet owner. I have NEVER met a facility that is so willing to Nickel and dime you like VCA. I will be following up with the board with this matter as well to protect people from being taken advantage of financially. It's been 5 hours and I still have yet to receive a prescription for my dogs infection which is very negligent. DO NOT get a care plan from here if you are looking for a reliable vet who will put clients and their pets as a first priority. I am glad I did not overpay for the prescriptions I can get for under 10 dollars. I do wish I did not allow them to shave my dog's patch of skin for 75 dollars after waiting 2 hours in an office. But I guess you can't fight every battle. Please do yourself and find a vet that cares. Best, Angie and Bear.

I stop by this store every time I'm in Burlington. Over the years I've bought many different art…read moreprints and trinkets and they're still some of my favorites I have in my home. There's a good variety of different types of art (some photography, some prints, some originals, pottery, jewelry, etc.) and they're at varying price levels. Though some artists are very expensive, they always have a ton of stuff that is really affordable, as well. I'm always able to find something at my desired price point for the day. I never mind spending a little more because everything is made by local Vermont artists, and makes for much nicer gifts than generic tourist trap type things. Their selection of ornaments for this year is so cute! Definitely recommend a stop in here over most other places on Church St.

I wasn't certain what to expect on our first visit. My wife, baby and I were walking on Church…read moreStreet and she suggested we go in. I am excited that she wanted to. I was lost in a world of art. Photography, paints, wood working, metal, furniture, ceramics... and much more. Finally my wife had to come to me and snap me out of my Vermont-local-artist-creativity induced trance. I will go back! Love it!