I cannot thank the team at Zim's enough for how far above and beyond they went to help my family!…read more We are not from the area and found ourselves stranded with a flat tire and three young kids pretty close to closing time on a Friday afternoon. They went out of there way to search their used inventory after learning we had exhausted all local options and no one had the very specific tire we needed. They then gave me a ride to the ATM to get cash and kept their team at the shop past closing to make sure we could get back on the road for our 5 hour ride to get our kids home. They are wonderful people and seemed genuinely happy to help, even though I'm sure they wanted to get their weekend started. Their team was kind, professional, and knowledgeable and we highly recommend them!

I want everyone to know that Zim's Tire is the most honest and caring automotive repair business…read morethat a person could ever find. I have taken all my car's to Zim's for over 15 years and have always been more than satisfied with the results. Wayne and his team always explain the issues and options before conducting a repair. I trust them with every vehicle I've owned from a Ford Ranger to a Mercedes Benz AMG and a few race cars in between. They take care of my vehicles like the vehicles are their own. The people at Zim's are not afraid to tell you things you don't want to hear. They will not compromise the quality of a repair or their service. I've read some of the other Yelp reviews (especially the negative ones) and I can tell you Zim's is honest and will not take short cuts. They will not perform a substandard repair. When you ask, they will refuse your business. If you want proof, stop by. There is a large backlog of people waiting to get repairs. On Friday, 4/9/2020, all 5 lifts were in use and two vehicles on the lot were also getting work done. Everyone in our area trusts Zim's. I highly recommend Zim's and promise you that you will be glad you went there.

Over priced $135 to replace 2 tires off the car. Charged for sweeping the door and clean up and…read moremiscellaneous shop supplies

Once again Mr. Tire in LaVale came through. This time it was an emergency. My dashboard lit up like…read morea Christmas tree. I was only a few blocks away. I called and they were still open. I was nearly in tears. I handed over my keys and the service advisor came back. When he handed me the printout, I was stunned, because it was the same thing that had happened to my 2013 SUBARU three years earlier. The SOLENOID had gone bad. Again. After only 20,000 miles. Anyhow, Mr. Tire doesn't do that work. He suggested I get it towed. My son on the phone said drive it home. The advisor at Mr. Tire was RIGHT. I didn't make it home. A $100 flatbed tow later, I was home. The good news? Mr. Tire did not charge me a dime for running the computer analysis. Those guys are great.

My daughter was traveling from Ohio to Virginia on Friday, March 6th, when she hit a guard rail and…read moreblew a tire. Andy Stump and others at the Cumberland location took care of her and her vehicle when she was in a tough situation and far from home. It's incredible to know that good people and companies are out there that really do care about taking care of people, which far exceeds normal customer service! They proved to me that making satisfied customers is much more than a slogan or mission statement. I've already told 10 people about how Rice Tire took care of us and I'd recommend them to everyone! David

While traveling from Virginia to Pittsburgh on 11/20/25 my right front tire had a non-repairable…read moregash in Cumberland, MD. After getting the car to RiceTire I discussed with Derrek replacing the tire on my 2010 Porsche. They tried to install a slightly larger tire but it was hitting the strut. After many phone calls Derrek located the correct tire at the store in Winchester, VA. After the correct tires were delivered to Cumberland, MD the two front tires were installed and I was on my way to Pittsburgh. Derrick and other members of the staff were amazing to work with and went above and beyond normal procedures to get the correct tires for my car. They are outstanding people to work with and I would highly recommend using Rice for any of your tire and automotive needs. Excellent work by everyone at Rice. THANK YOU!!!!

On our way to Wisp, we started losing tire pressure. Looked them up and stopped. They were able to…read morelook at the tire right away. $25 patch and we were out within 20 mins. Great service.

Brought my car in for a brake issue, master cylinder needed replaced. Ok, no problem. Picked up my…read morecar, no problem. Got it home and my brake fluid sensor starts going off. I check the brake fluid level, it's topped off. I call DK Tires and tell them about the sensor. They tell me it's probably bad, they'll replace it. Ok. Brought my car back in. The replaced the sensor...and when I start my car my whole dash lit up with error codes. I went back into the office, told them what was going on and they proceeded to tell me that it was like that when I came in. I honestly couldn't believe what they were telling me. As a last ditch effort I asked them to at least take a look at it again since I didn't feel comfortable driving it with a stability control error coming up. One of the mechanics started yelling at me in front of my 5 year old daughter, telling me to leave or he was going to tow my car. At this point I called the police and explained the situation. They came and I told them what was going on. I knew that there wasn't much they could do but they took a report, told me to file charges at district court and they followed me home to make sure I made it back ok. I wouldn't go back to DK Tires if they paid ME.

High quality of workmanship combined with excellent communication skills with customers makes for a…read moregreat experience.

I absolutely love this place, if something needs replaced, they'll tell you or give you your…read moreoptions. A very nice atmosphere and cool lounge area while you wait. I's give them more than 5 stars if I could!!

Replaced front tires on my van not long after driver's wheel came off while driving have proof it…read morewas not torqed properly and was the cause of loosing the wheel and wrecking the car they will not take any responsibility and help repair it can clearly see in there shop camera that lugs was not torqed properly and one lug wasn't touched at all skipped entirely to be frank just wanted them to fix it bare minimum let alone the now 1/4 inch of my trans that ground off on the Rd when this happened

Took our 2004 Toyota Land Cruiser in for "spongy" brakes. They got it in quickly, did a good job,…read morea little expensive, but reasonable. Everything went well till I took it to the gas station. I started pumping gas, after about 4 gallons I looked down to see the gas pouring out from the bottom of truck. They had forgotten to re-connect the filler hose to the gas tank. It was a bit embarrassing having to go through all the hazmat protocols and apologizing to the station. 4 stars, minus one star for the hose