I am at the new Midland Metropolitan University Hospital. It is a beautiful new building and it is…read moreclear a lot of money has been invested in it. However, I have needed to rate it 'not good' . Therefore the above is where the good news ends. I have been waiting for 8.5 hours to see a Doctor and we have a new announcement the waiting time is 9.5 hours. The point being we are waiting in the Emergency Department of the hospital. According to the Oxford Dictionary the definition of 'Emergency' is "a medical emergency needing urgent treatment". Therefore, one can only conclude waiting 9.5 hours in an emergency department seems to be the opposite to it's intended function.

Nobody likes going to hospital. That's scientific fact. But after years of ongoing knee problems I…read morefinally sought medical attention and after a number of MRI scans and consultations I was referred for physiotherapy which I was a little (read: incredibly) dubious about. After a couple of sessions with a physio that, in all honesty, had about as much impact as a ball of feathers thrown by a kitten it was recommended that I attend the lower limb class (I know, sounds lame). Initially it hurt. It REALLY hurt. Now, after 6 weeks I get barely any knee pain, have much more strength and mobility in my left leg and, for the first time in about 7 years, feel like a (semi) functional human being. And weirdly I've started to enjoy it, I'm even considering joining a gym! So a huge thank you to the guys in the physio department at city hospital. I really appreciate it.

My first time at this hospital bringing a relative for treatment. As I was sat there all day…read morewaiting, I was in a position to observe the everyday bustle which goes on in all NHS hospitals. ALL staff I spoke to were very very pleasant and helpful. Walking through the corridors I am so impressed with the cleaniness and how diligent the cleaners are. Even the receptionists cleaned their work area. The restaurant was also very clean, and were clearing and cleaning the seating areas regularly. I have unfortunately had regular visits to Heartlands and Solihull and they are filthy dirty and rarely saw a cleaner. Well done to you all. Susan Robinson, Solihull

I was at the ROH Northfield September 2021 for surgery and can only offer my complements and thanks…read moreto all the staff. The treatment and aftercare was excellent and can honestly say was impressed with all departments of the hospital

As a person who comes from a place that has no local hospitals (the nearest is an hour away, and…read morethat's a country hospital, so it's pretty small), the HUGENESS of the place baffled me at first. The inpatient food isn't bad, especially the puddings, but they only have a two week menu. I'd recommend a jacket potato, and avoid the sandwiches. (sounds silly but when you spend a lot of time In hospital you need to know these things.) Everybody here is supportive and will try their best to keep you in the know about what and why is happening. I have never sat there with an alarm bleeping for more than five mins. This is a fantastic achievement by the busy staff who will do everything to keep you comfortable. I would recommend this place to anyone who doesn't like hospitals, this place knows you don't want to be there, and ensures that your visit will be as short as possible without you having to come back too soon.

The first thing to note about this hospital is that it is huge. If you go through the main…read moreentrance, it's like an airport or train station. There's loads of glass and space, it's very bright. There's a Costa Coffee, a WH Smiths and a cafe right by the doors as well as a handy information desk. Outside is also a fruit and veg stall that's great value for money. The hospital is well sign posted, so you can easily find what department you're looking for. Outpatients has colour coded chairs in the waiting areas so you know where to sit. There are also staff that are very friendly and willing to help you if you need it. The hospital is well served by public transport, with buses to Halesowen, Solihull, Birmingham and West Brom as well as being a couple of minutes walk from University station on the cross city line. There is a car park but it's very expensive. There are disabled spaces by the main entrance but there aren't many of them and the road can get very busy with cars and buses. A couple of years ago I broke my ankle (the "most spectacular broken ankle" according to the doctor in A&E) and was taken here. I was seen quickly by the doctors in A&E and x-rays were done fast as was the setting off the bones and the plaster cast. It took about two hours all together (I think, I was still very drunk at the time). I had to spend a week in hospital before surgery. The wards were clean and the nurses were friendly. The surgeon who fixed my ankle explained the procedure and was very helpful. Now there were some issues with my stay. Firstly, the food is awful. I found myself getting my husband to take me down to Costa to buy panini's in the evening. Secondly, I found the doctors who looked at my ankle talked over me. They would come in, have a poke around and then leave without saying a word to me. Thirdly, the date of my surgery kept changing, which is very frustrating when you just want to go home. Fourthly, I was given crutches but not shown how to use them so the first time I tried to take myself to the bathroom I lost my balance and tried to steady myself with my broken ankle. I've been back regularly since being discharged as an outpatient and for physiotherapy. I've been well looked after and received great care from the staff that I've seen.

The physio I saw was so bad I complained. Might have just been bad luck, but when you have had knee…read moresurgery you don't expect a physio to bang your leg on the floor when using a wheelchair and not notice? I ended up crying in pain in the corridors and the physio told people I was fine! She was more interested in updating the computer, telling me about her holiday and worrying about the next patient than doing any physio!! £45 for 30 mins of humiliation and pain. Went to another Nuffield and they were superb. Will do a write up on them too! If you go, do complain if the treatment is poor. I only had one physio appointment there but it was enough to know I will never go back. shudders

My dad and grandad have both been in this small private hospital, and its absoultly lovely, i think…read morebecause that the hospital is so small both the doctors and nurses have more time for the patients. Lovely place, definatly recommend it if your looking for a private hospitsal to go in.

I had to get a follow-up eye pressure test to clear me for flying, and so came here initially on a…read moreSaturday to the A&E, where the staff were super nice and directed me back to the main hospital where the eye clinic is located in Ward 9. However when went to the eye clinic was informed they closed at noon on Saturday and while I could be admitted, I was looking at a 4-5 hr wait. The staff at reception instead suggested I should return back on Monday before 8:30am, as waiting times then would be less. So according, my brother dropped me off and I got there at 8:20-ish and was given nos 14. Got called an hour later and my information for registration was provided. Then back in line, when was called a second time and described to a nurse what happened. Then back to waiting, but this time in another space. Finally another nurse came out, examined my eye, said she wanted the Doctor to look at it, and back to waiting I went. Finally the Doctor came, said my eye was clearing up nicely and eye pressure was as it should be. I asked if could get a copy of my notes, as them would see a follow up optometrist in Amsterdam and then waited another 30 minutes after which an officious receptionist staff refused my request cause referral letters can only be addressed to a local GP, and I didn't have one! Whew - my experience here was so different (in a bad way) from Bristol Eye Hospital! Longer wait time of around 4 hrs and then they wouldn't make s photocopy of my notes! Not very pleased but at the same time grateful got my eyes checked and everything was fine. Yelp 176/ 2019

I enjoyed going there as a volunteer patient last year and previous years, helping the medical…read morestudents with their examinations. I also helped with the tea trolley rounds on Mondays. They have some nice cakes in the shop there.

I've worked here for 18 years. The people of the area and my colleagues here are really friendly…read moreand welcoming. Like lots of older hospitals it spreads over quite a large area. I have to devote a lot of time if I want to go from one end to the other, not that it's that far, but simply because people always want to stop and pass the time of day in a friendly manner. There is nothing like black country warmth! I'm really proud of the healthcare services that the hospital provides the local people. I grew up in an area some of the West Bromwich down in South Wales.

Sandwell General Hospital is one of the main Hospitals that operate in the Birmingham and West…read moreMidlands area. Being a Hospital patient is not a nice feeling and I have been in that position before. There are millions of people who are being treated in Hospitals across the world and I know exactly how they feel. I have had an operation at Sandwell General Hospital and the staff at the Hospital looked after me very well. I did find it difficult to sleep and the bed at times was uncomfortable. The Hospital food was not brilliant either but then again we have heard many people complain about the food at Hospitals. I can only speak about the way I was treated and those who did look after me did a great job. They regularly checked up on me to seek if I was OK and asked if I wanted anything. Staff at the Hospital were first-class and I have nothing but praise for the job they did.

This is my local Health Clinic, and I would never change!…read moreThere is a substantial Boots pharmacy as soon as you walk into the health centre, which dispenses all presciptions from any drs, but obviously those given in the clinic are given priority. There is an abundance of staff in the clinic and the receptionists and assistants in particular are very helpful. The actual surgery is very good, and the drs, especially dr sharma and dr mohindroo are exceptional. The nurses, including Head Nurse lesley are very helpful and competent. The medical team do house calls for those who cannot visit the actual surgery. They run many clinics for different things, such as young mums, pregnant women, elderly people etc There are also a dentist, chiropodist and blood clinic located in the surgery. The clinic is very large and spacious and there are many child areas to keep them occupied.

i think this is a wonderful hospital. my son is under the…read morepeadiatricians care at the moment due to an illness, and they are so caring and its so clean, and although you are left waiting in the waiting room for a while the staff will keep the kids occupied etc. the doctors are so well mannered and treat you with respect, and will explain everything to you.

The standard of care the nurses in the burns unit was unbelievable. My 22 mth old son was admitted…read more2 weeks ago for severe burns on his feet. They made us both feel extremly welcome and is very user friendly.