Yelp asks, "What could improve?" Everything- from lack of hospitality to insane upcharging and…read morenickel and diming. I had only been here once last year and thought the tech then didn't seem overly friendly, but chalked it up to her not knowing me. I returned yesterday out of convenience, which was my mistake. Had I visited Yelp first, I wouldn't have ever visited this business. The entire appointment felt rushed. When I sat in the pedicure chair, I noticed a dirty straw that clearly had sticky residue on it lying on the arm rest table, which made me question how well they clean and sanitize, but I dismissed thinking maybe it was overlooked. I got a toe polish change and fill in and was in and out in less than an hour and a half. I had implied on arrival that I wanted the gel on my toes soaked off only to have them be drilled anyway. The girl showed up with a suitcase of tools, did the work, and hurriedly escaped to her next client, leaving me feel like I was in the Atlanta airport. I asked how tip would be split since I was paying with card and would have two techs for hands and nails and she promptly told me I could only tip via Venmo or cash. Most places do this to avoid the fees from credit cards, but I was charged that fee anyway- also without being forewarned, which businesses in TN are supposed to disclose and this salon did not. I have never been told I can't use a card to tip. It felt very strange and unprofessional. The next tech hurriedly arrived, rushed through doing my hands. I already had a nice shape to my nails, but did need them shortened. I was charged for both a cut down and a reshape. Huh? They were already in the shape. So, you effectively charged me $10 to shorten my nails. Ridiculous. I was also charged to remove the gel from my toes for $5, $36 for the gel polish change, and $10 to put acrylic on two toes where the nails were splitting - over $50 for gel on toes and didn't even get pedicure service. Perhaps this salon would do better to inform of all the miscellaneous fees. $123 before tip for not even getting a full set nor a pedicure is highway robbery. Way too much nickel and diming going on here. I've been to many salons in the last year from travel and none left me feeling as unwelcome and taken advantage of as this one. I'm shocked they didn't charge me for the plastic cup they served my water in! I walked out and it felt like they didn't care if I walked out and never returned. Not the way to do business when there are as many nail salons in the entire block from Poplar to Mendenhall, Sanderlin and White Station. The only positive I can give is that they have a large selection of nail colors and brands- but you can quite literally go to Gloss and get a comparable selection, which is where I should have gone to begin with.

Gel manicure was perfect ... was really fast didn't have to wait and received a glass of champagne…read morewhile she was working on my nails ... very friendly nice staff... the pricing was acceptable and she did an excellent job

Second time coming and it's a pleasant experience. Everything is clean and the staff are friendly…read more Services are as described and there like that they do not shuttle you through like cattle. Vibe is chill and laid back as most nail salons are. Hannah, Hailee and Henry were great nail techs, knowledgeable and attentive. Affordable prices and the quality and time spent was well worth it! I wouldn't consider myself a regular nail person, but this place has made a returning customer of me!

The guy doing my nails continuously kept drilling and filing the skin on my fingers even after I…read moretold him it was hurting me. Multiple of my fingers have scabs on them and they're still sore. My nails look good, but I also enjoy keeping my skin. He didn't speak or respond when I told him he was hurting me so I'm not sure if he knew what I was saying due to a language barrier

529 Blue River DnD pedicure…read more No wait for a 12 o'clock on a Saturday! My friend and I were seated immediately and serviced. We go the house pedicure that included the hot towel and we had a great time! It was his first time getting a pedicure and our plane delayed so we happily stopped in. Fun reggae music playing. I love the transparency of the pricing so there's no miscommunication with the service you're getting and what you asked for. It was walkable from my hotel and in so pleased with my experience.

It's a shame I don't live closer to this place. Oneida (probably not saying her name correctly) did…read morea beautiful job on my manicure. The whole staff was friendly, the experience exceeded my expectations.

Lauren is my nail tech. She's a jewel. She's very friendly and easy to talk to. She always makes…read moresure the massager is on for my chair. I'm a senior citizen. I walk with a cane. She helps me get my shoes back on. She always offers me whatever I want to drink. She has such a sweet disposition.

Always love the atmosphere and pedicures plus the loyalty program at Gloss. I usually get the Gloss…read morePedicure and it's always great but it had been a while since I went, and this last time it was disappointing. My technician dropped the hot stones and instead of getting me a new set, she rushed and finished quickly. She also didn't speak well enough English to understand my request. So if you go, you can just hope you get an experienced technician who doesn't rush.

I have used Vo's for years. The techs are so nice, and the atmosphere is calming. And my nails…read morealways look great!

I live this place for pedicures. Always happy with that... BUT this is the 3rd set of nails that…read morewere done poorly. Two times before I got acrylic. Only one tech does that so there is always a wait. Everyone there kept saying do dip-it's better . So this time I did dip( with tips). I got them done Thursday (5 days ago) . They look awful. I am so disappointed. I will cut them down myself and work on getting them off. Will go back for pedicures or wax but NOT for nails.

I've been here twice. Once for a shellac mani and the second time for a pedicure. The shellac mani…read morewas less than stellar. The girl rushed through (polish started chipping in a week, as a result) and talked about her very colorful personal life to a coworker the whole time--I didn't want her to talk to me, but gossiping isn't favorable. The experience with the pedicure was AAAAHMAZING, however. Peter was outstanding. I got the deluxe pedicure and it was (truly) the best pedicure of my life. I told him about the bad mani experience and he called over a manager. They asked me to try the manicure again, and I said I would. Overall, it's a great new spot, just think I got the wrong tech on my first go. Definitely coming back!

Mr. Thomas didn't do a good job on my nails. When I asked him to trim the cuticles, he started…read moremaking a face to show his displeasure--the same thing happened when I asked to change the color. He wasn't friendly at all and did a poor job; the polish was applied badly, and the result was not good. I am dissatisfied.

I rarely leave reviews, but this experience was unacceptable. One star is too much!!! Timmy is…read moreclearly skilled at doing nails, but his attitude made the entire visit uncomfortable. He was rude, impatient, and physically pushed my hand while working, then became visibly upset when my polish smudged. I even felt the need to ask if he was okay because of how tense the situation became. No customer should feel unwelcome or uneasy during a service they're paying for. The overall environment was unprofessional, and I will not be returning. I cannot recommend this shop--especially to people of color--based on how I was treated.

(04/14/2026) I visited this nail salon for the first time today. Since I had never been there…read morebefore I had a few questions before deciding if I wanted to purchases services there. The Tech politely answered all of my questions before getting started. The pricing for my full set with French tips was good,but the professionalism was outstanding. It was also pretty relaxing because there is music instrumentals playing popular soft rock and soul songs. Definitely planning to go again soon.

Linda was bad. No customer service skills. After making an appointment for my wife she still had…read moreto wait for almost an hour. No apologies no concern. More interested in the walk in First impressions are lasting impressions

Sadly another salon which falls short in quality , nail tech barely touches the cuticles and rushes…read morethru everything else. My nails were dry and not completely polished , why pay someone to make them worse.

Warm welcome at the Neuvo salon. The owner went out of the way to treat me like a VIP. I had a blow…read moredry with Kim, good service and high quality Kerastase products to make your hair shine. Will gladly be back.

I first started going to Neuvo to have my hair done by Zac Williams. Now that he is no longer…read morethere, I feel free to say that I'll never step foot through those door again. The stylist there are all so RUDE and pretentious.The whole aura of that salon is just plain awful. A salon should be warm, welcoming and inviting but instead it's tense and you feel constantly judged while having your hair worked on there. The stylist talk crap about each other the whole time, it's like nobody can turn their back. I've been there when the owner comes through on several occasions and she is so impolite! She doesn't greet people or make anyone feel good to be there, just walks around with her nose in the air. Zac and his work made it all bearable to continue coming back, but I'm so happy I no longer have to feel uncomfortable during a time that's supposed to be relaxing and positive. I hope more people feel open to sharing how this salon makes them feel.

Literally the BEST nail salon. I drive 40 minutes just to get my nails done there. Great service,…read moregreat prices, large offering of variety! Very fancy like, clean & comfortable. Definitely the Palm Royale nail salon of Memphis ;) IYKYK! Letty is my favorite girl-tech there! 15/10 recommend! They serve bevies including mimosas(if you drink--I don't) for FREE!

We both had pedicures. It was a decent experience. They weren't very busy and we walked in and were…read moreglad they could service us pretty quickly. Prices are as expected. The vibe is laid back and chill. Will return if in the area needing pedicures.