The staff at Ridgewood Savings Bank is always helpful and courteous…read more I have been a Ridgewood customer for many years and the staff is always available to assist. In particular, Kathy S. is always a great help. She knows the routine and always processes my transactions correctly and efficiently. A 5 star teller!! thank you.

I was referred to this bank by a good friend of mine. As first I was a bit hesitate. I have never…read morebanked with a small community based bank before. I usually have accounts with Chase, BOA, HSBC, Citibank. When I first arrived I was greeted by Willis. He sat me down and explain to me all the benefits of opening an account at Ridgewood Saving Bank. One of the things he explained to me is that I can use my ATM cards at hundreds of MoneyPass location without a ATM surcharge fee. This was something I was not aware of. I found him to be a extremely professional and knowledge individual. I plan to refer more friends to open an account here. Just ask for Willis!

I usually have a good experience here. Tellers and client services are friendly and even make an…read moreeffort to remember your name for a personal feel. Chase customer service via phone is a whole other story. I was on hold twice for almost 2 hours to be hung up on.

Terrible customer service and unreliable. After the experience I had, it's no wonder the bank is…read morealways empty whenever I go in despite having so many employees. My friend (J) and I went in to get an explanation about something Chase did to her account, and an employee told us to wait to talk to one of the two ppl handling that kind of issue. but then they never came to get us after everyone in the service area was already free. I went up again while J waited and couldn't find that person and talked to a different person, and the next employee (#2) told me that this issue wasn't one that they could sort out, but we at least wanted an explanation to prevent it from happening again. How can two employees from the same bank have completely different customer approaches? Finally someone else approached J to see what she needed while I was talking to #2, and I turned away to join J. #2 seemed flustered that we were being helped after she told us no one could help us. This tells me that there is a lack of consistency in the way the employees are trained to handle customers. Once we were helped, the representative (#4) gave us a reason, and once I heard it, I knew it wasn't true. Knowing a bit of law myself, I gave an explanation of why that couldn't be. He seemed to realize that my explanation was right as well. I also did some research on Chase's policy and found a general explanation to their actions on our account, and why it wasn't the same in this case and we needed to know why. #4 said he would check with the manager. #4 came back visibly nervous. This gave me no confidence in trusting anything that would come out of his mouth next. He gave another explanation basically saying that it was the bank's discretion (the back office) and tried to find things wrong with the account to justify it. The biggest thing he mentioned was actually because of this branch's previous actions as well. J also used to be a banker herself so she knew this explanation was just fluff. Somehow the meeting ended up with the bank treating us like typical disgruntled customers. I think we were justified in being annoyed. Even though we only spent a half-hour to an hour there, multiple statements from the employees contradicted each other, and we didn't feel welcome from the very start. I understand if #4 didn't know the exact reason why the back office did something, but I would like to talk to someone who actually did know why. Basically, it sounds like this bank has arbitrary discretion over your account and cannot give you a clear reason about why they do the things they do. J has been a customer of Chase for so long, and this is the only branch that has treated her this way. We mentioned that this would lead to us taking out our multiple accounts and any future business elsewhere, and all he could say was I understand. This bank is absolutely unreliable, and I would not recommend anyone waste their time here. Because of this, J and I do not want any business with Chase again.

It gets crowded in the weekends and sometimes it a long wait for service. When you finally get…read morecalled they are very helpful. Wish they had more staff on weekends when most people are off form work and visit.

If I could give this branch a 0 I most definitely would. The freakin worst bank. Why does it take…read morethree tellers to help one client. The drive through is even worse. STAY AWAY. STAY FAR AWAY

This Capital One location is conveniently located but inconveniently situated. There is no parking…read morelot and the drive up service exits right out onto a busy sidewalk so use caution. The interior was recently renovated and it's nice and clean but no one is ever at the desk to ask questions. Additionally, the teller, while friendly was dressed inappropriately which doesn't give a great image to the bank. Capital One itself does offer great interest rates and easy online banking.

I have been sitting in the lobby for one hour for my turn to see the only one customer service lady…read moreto help us. I walked into the lobby at 9:15 am today, and it's 10:15 am now. It's ridiculous! I am planning to remove my business account from TD Bank soon.

The worst and most irresponsible bank manager. I have had a…read morechecking account since 1997 with Citibank at 1265 Castle Hill Ave, Bronx, NY 10462, (347) 647-9519. In August 2021, I went to the branch to add my husband to the account. We provided copies of his passport and driver"s License. On February 14, 2022, I checked my account, which had over $6,550.00, online and found that my account had been closed and there was a zero balance. I called the bank manager Milagros Velez who informed me that she had closed my account because Citibank had lost my husband's paperwork. Ms. Velez claims to have called to tell me, but I did not answer the phone and that she sent my $6,550.00 in a check through the mail. I have called Citibank customer service, and although they claim that Ms. Velez's action is not appropriate protocol, they claim I have to wait for my check to come in the mail. At Customer Service, I have spoken to Ann, Mary, and Lee ID #MSUP03. Ms. Velez's and Citibank's actions have affected my direct deposit from Social Security, part-time employment, and retirement check. Collectors call me for bounced checks and not covered auto payments. I need help getting my money from Citibank and informing people that Citibank, through no fault of your own, can close your account, deprive you of your money, and send your funds through the postal service.

This place has the worst costumer service ever. Went in to ask questions & the lady helping really…read moregot upset. Is this not your job? Please explain. Oh & she called security because SHE GOT AN ATTITUDE lmao. What a joke.

I'm at this location as I type. I came in to open a new account. I've been here for over an hour…read moreand have not been seen. This is absolutely ridiculous! The employees move with NO sense of urgency! This waiting time is honestly so very painful, I can hardly deal with it. I hope I never have to come back to this location EVER again. Messed up my entire Sat morning routine. Thanks TD bank...TD=TERRIBLE Delivery (of customer service) or Terribly DELAYED bank.

Service for teller was mediocre speed but in order to see someone took forever. I called to ask if…read morea notary was in their location (since the location nearer to me didn't have one in). When i spoke to the woman on the phone she told me yes to just come it. Now i came into the bank and there was one man waiting in front of me and the desk bankers were talking. I had 5 people come in behind me and when the bankers were done talking i just mentioned i called for the notary. They then told me i needed to SIGN IN IN AN IPAD that's pushed to the side And NOT visible outside. How was i supposed to know that. I went from being 2nd to being 6th!! Just for a signature! Why wouldn't she tell me on the phone or why wouldn't the teller tell me or why isn't there a sign on the door or the iPad in view for people to see when they first walk in! I don't go into the bank often as i do everything via atm or online. What a shit show! Over 30 mins for something that should have been in and out. However when i went up to the teller to tell her my situation again she quickly go the ASM to come and assist me. Need better time management in this store !

Apparently because there's only one teller you can't get change here this is the 10th time I've…read moretried coming to this bank for change and always is a issue. I got to Bank of America in flushing never is there a issue there now i have to drive to the next city over for change

1 teller 20min wait to be sent away tellers standing around…read moreif you can't help people promptly then close

This Citibank is in a secluded part of town. I was here to use the ATM given that the branch was…read moreclosed. There was ample meter parking out in front with free parking on Sundays. Having to pay to visit the bank on weekdays can be annoying given that the area nearby has ample street parking. There is a shopping center across with a fairly new market & pharmacy, as well as a pizzeria and a few other smaller shops for all the other weekend chores you may need to do.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

Went to this location today and had the pleasure of meeting Karen Izquierdo, customer service, who…read morewas courteous, professional, respectful and very knowledgeable. Really took a burden off my shoulders, by helping to solve an online payment problem and answering all my question! Diana Torres (branch manager) did a great job training this young lady. Thank you.

Friendliest bank staff in town. Always greeted with smiles. They remember their local customers…read moreand have a great neighborhood feel for a such big corporation. Parking lot is a great addition, even if it's at a tricky intersection and isn't always the easiest to get in/out of. **If driving, please enter/exit through the proper entrances/exit!!!!! They aren't marked that well, but definitely well enough to figure out. Nothing worse than trying to pull in and end up playing chicken with someone exiting through the entrance. 24 hour ATM for customers with a Citibank Card. **April Underdog Challenge Day 20**