Sho Park is the best medical provider I have ever had. She actually listens to my concerns and I have a say in all the medications I have. If there is something I think might help me, say for example sleep I bring it up and we discuss it and if she thinks it would help me she will let me try it. Many providers just do what they think is best without valuing your opinion. Any small improvement in my health, even if its just my BP a few points lower she makes sure to mention it and tell me I am doing a good job. The other office staff and nurses are also amazing. Best office ever. read more

Queen's is my favorite go to place for quality Specialist services via referral from my private independent PCP. Office experience is organized and professional. read more

"Are you YELPING us?" she asked. "Maybe," I said with a slight smile. This was the exchange with the front desk receptionist as I was LEAVING the clinic AFTER my appointment. Pros: - Convenient location for west side Oahu residents - FREE Parking - My new PCP (primary care provider) practices out of here - Awesome Nurses Cons: - None to date (8/2018) I think what won me over to this facility that despite having to wait for an opening to come free (c'mon, most places will not have same day appointments but they will have a walk-in service), was that a nurse caught on that my condition that I was scheduled to be seen for was important enough to be seen sooner rather than later. Kudos to the staff for catching that! Mind you, I was already "shopping" for a PCP that could and would see me sooner. Let's face it, most front office staffers don't have the medical eyes to see if a condition(s) warrants a bump up the schedule or perhaps a talk with the provider to see if they would see you sooner. Secondly, I really wanted this particular physician and was pretty pleased that she was accepting new patients. My physician was thorough, friendly, efficient and quite easy to talk to. She ordered all the necessary tests and assured me that I was in good hands (but I already knew that). So far so good at this facility! read more

Queen's Health Care Centers - Hours effective 4/16/2018 - Family Practice Near Me - Kapolei, Hawaii

I recently moved back to Hawaii after 5 years abroad and needed to find a doctor right away as I'm pregnant. Dr. Johanna Javier and staff were very kind and welcoming and answered all my questions. Wait time was so fast! I had an appointment at 2:30 and left by 2:55! Definitely one of the fastest visits I've had in any doctors office. I highly recommend Dr. Javier as she's young, attentive, helpful, so personable and a local girl. I had such a good experience so five stars!:) read more

Dr. Javier has excellent bedside manners, truly cares for her patients, and is easily accessible/prompt to respond. She always includes her patients when creating a treatment plan/referrals while providing different options and approaches so patients can receive the best care and feel like they also have a voice and are in control of their health. I am grateful to have her as my PCP! read more

Do we have to even give one star? Ugh. Our problem is not the receptionists but the importance of the call backs ( when you truly need to speak to your doctor asap) at least on the same day! If he even calls back is shocking! A patient shouldn't have to be so grateful that your doctor finds your condition or concerns bad enough to actually call back. The doctor should take the time out of their day to actually call because it's hard enough just getting an appointment. Free parking is not good enough sometimes. You want the very best for your health and well being and sadly I don't feel like they even really care. read more

Today was my second visit with my new doctor, Dr. Johanna Javier! Truly feels like she cares about me as her patient, answers any an all questions very attentive and takes her time to explain to me so I can understand all of my numbers. She is an awesome doctor! I don't feel like a whip it and ship it patient, never feel rushed. If you are looking for a new Doctor I would highly recommend her! read more

Dr. Mito is one of the best doctors I've ever seen because he takes the time to listen and addresses your concerns. The office staff is also very kind as has a great sense of humor. read more

I am surprised by the number of negative reviews of Queens Health Care Center Kapolei and wanted to share my positive experiences with both my Primary Care Physician and this facility! Dr. Darlene Ramones is my Primary Care Physician and she is terrific! Dr. Ramones is a younger Physician who is compassionate, kind, a good communicator and listener, and really seems to care about her patients. Outside of her Physician profession Dr. Ramones does a lot of charity and volunteer drives, and goes on international missions where she provides medical care for people in need. So I love the fact that Dr. Ramones does a lot of good will work because it speaks a lot about her character. The Queens Health Care Center Kapolei's front office staff have been friendly and accommodating, and so far very on top of handling insurance and paperwork. Sure, they may seem overworked and stressed sometimes but I find that if I smile, be friendly, and ask how their day is going, they treat me back with respect. I've had great experiences at Queens Health Care Center Kapolei and look forward to continue getting care from Dr. Ramones and staff. read more

The dr I was scheduled with was as arrogant as they came. Bedside manners? Does that exist? Clearly not with this "doctor". She was rude, spoke to me like I was beneath her, insulted my own family physician for the medications he had me own (TOTALLY PROFESSIONAL DOC..NOT). You could tell she really didn't care about anything even if you asked her questions. Then she'd play the concerned doc and ask if I had anymore questions. I left this clinic disappointed and angry and the female doctors lack of professionalism. Thanks for nothing, doc! I'll continue to see my other doctors and endure the traffic than deal with a rude and arrogant female doctor. read more

Dr. Uramoto is a great gynecologist. Everytime I make appointments I'm in and out. Two thumbs up. read more

Queen's Health Care Centers - Gynecologist - Family Practice Near Me - Kapolei, Hawaii

Although I haven't yet visited this care center, I'm just going to have to agree with all the other reviews here. They really need to hire new receptionists. I just called to book an appointment and wasn't allowed to even finish my sentence before the girl on the other end raised her voice to interrupt me about one thing after another. She also kept asking me questions regarding my insurance that I had no idea what it meant and instead of explaining it to me she just repeated the question time after time until she told me to call back another day... Get it together, if you get this service before you even had a chance to book an appointment or get in there - how would you expect to become a successful health care center !? I can only hope I'll be able to get through to someone else and book my appointment with them tomorrow, as the only reason I chose this care center was because they promised me a short waiting time and I'm in urgent need of an appointment... read more

As a new patient with Dr Darlene Ramones I naturally had lots of questions. Her staff at the front desk went out of their way to make sure every question was answered. From the moment I checked in till I left my appointment everything was No ka oi. Dr Ramones has seen me earlier than my scheduled appointment time on both my visits. I'm used to waiting an hour after my scheduled appointment time and still be in the waiting room with my previous Dr. This is a very nice change. Dr Ramones listens and has a caring & gentle way about her. She also gives me a much needed kick in the okole for not taking my medications as prescribed. I know, I know... One important thing that impressed me is that she does what she says she will do. This is regarding making referrals for consults etc.. She is very thorough and professional. I have nothing but praise for her and her entire staff. I'm very grateful to have her and her staff taking such good care of me. I finally believe I am in good hands. I'm very much appreciative for all you do. read more

I have seen Dr. Uramoto at the Kapolei office twice now. I had been referred to her through my primary care provider as I needed an OBGYN to replace my IUD as that is not a service a family practice doctor can provide. The Queens Medical Center has very friendly staff and the appointment process is quick and easy; however, their organization for procedures, paperwork, and patient care is lacking to say the least. My first appointment was to be to replace my IUD but I was told I had to establish with the doctor first; which is understandable. I was told to make my appointment for replacement for 6 months out as they extended the length you can use my brand of IUD. Slightly alarming because I was not sure if this applies to my IUD, but I trusted the doctor and made my appointment before leaving their office that day. 6 months later I come in to finally get this procedure done and I had taken 800 mg of Advil as recommended. Upon arrival in the room I am questioned as to whether I made the accurate appointment as they just have it for removal and not replacement. I was irritated because I had specifically made the appointment before I left and explained the procedures that needed to be done to the receptionist face to face. At my second appointment I was then told the IUDs are ordered only after a consent form is signed and the pharmacy gets verbal communication from me the patient is confirmed. At which time, the pharmacy will mail it to my doctors office and then I can make my appointment. Fine. I sign and I leave awaiting a call. Over a week later the pharmacy calls me and verifies that I need the IUD sent to Dr. Uramoto's in Kapolei as I also gave them my Kapolei address. I wait for text confirmation that the pharmacy sent the IUD and so I call and make my new appointment for today. One hour before my appointment I get a call from my doctors office asking if I can come early. I could not so I showed up at my appointed time. Upon arrival, the medical assistant is practically opening my bag to get the IUD that was to be shipped to them which she had no knowledge of as it was not recorded in my chart. I am placed in a room to wait while she looks for my IUD. I am told just a short time later that it was sent to an office in Hawaii Kai where I have NEVER been seen and I am more than welcome to reschedule. At this point, I am livid because I have made three appointments with the expectation of getting this procedure done and taken medication twice to prepare as recommended for no reason. I explain to the assistant that I am not rescheduling yet again because I will be searching for a new doctor because clearly they are not capable of taking care of their patients. As I am walking by out I tell her I will be changing doctors and offices because I am not happy as I gone through this three times already. I had to call their office back in order to get the location of the Hawaii Kai address as it was not coming up on google in hopes that I can get through traffic and pick it up before their office closes so that when I find a new doctor they can do the procedure as soon as possible. I am usually not one to write reviews at all and give positive ones because I feel the negative ones can really damage a business without enough information. With that being said this is experience with this doctor and office has proved difficult and problematic for three times now and that is just too many for patient care and safety. Thank you for reading and sorry for the long post! read more

Dr. Okimoto is a good physician there. He is very honest about everything and thorough. He also enjoys educating you on health concerns. He is also very easy to work with. The downside of this clinic is they are always an hour behind schedule, which means they are overbooking patients. I've discussed this with them before (especially since they have a $25 late fee for patients) and I'm always on time and it continues to happen. Now they tell me I can call in for certain things. The other downside is that my friend and I were in a minor car accident and we both saw doctors at this clinic and her female doctor and nurse there were blaming her for not requesting an ambulance and putting the burden on the doctor instead. Therefore, revictimizing the victim! My doctor is good, but because this is about the clinic itself, I have to give it a three. Sorry! read more

Doctors here are pretty knowledgeable and nice. The only drawback that I notice from this office every time I come is the front desk personnel. The people never seem to smile and when you arrive, it's if you're bothersome to them. Work on your customer service, specifically the one that has a tattoo on her chest. So for your poor customer up front, you get 2 stars. read more

Working in the Healthcare Industry has become noticeably difficult these last few years. With so many industry constraints and increased workload, receptionist and Patient service representative are always overlooked and never appreciated for the efforts and work they do. Melissa and Momi are really there for the patients and they should be thanked for their professionalism while maintaining a wonderful sense of humor. Thank you ladies! read more

This review is directed towards Queen's Patient Billing: Not happy with them because: 1. They do not provide a toll-free number to call and never ever do you ever get to speak with a representative which means you rack up a long-distance charge on your phone. 2. When you get the bill in the mail, it does not match what you see in My Chart and you get NO response when you email the at the given address. 3. This latest bill from them asks for a payment which, when matched, to previous billings appears to already have been paid by us. Sounds confusing, but to make a long story short, they played with the billing in the adjustments column. Bad bad bad. And I feel we have no recourse here. None. Not happy with Queen's Patient Billing. The doctors we've seen are great. Beware Queen's Patient Billing. read more

It's always impossible to set an appt. with your dr. here. I'm currently fighting off a fever and sore throat for four days and my dr is on vacay for a week and a half. They didn't even suggest other Drs who might be available. All they said was to head into the ER or urgent care to be treated, we all know how pricey they can be. Ugh guess I have no choice but to wait out this sickness till its gone. I'm breastfeeding my three month old so she doesn't get sick but I feel my milk supply depleting. Anyone know of a good doctor? read more

I wish I could give them 0 stars. To establish yourself as a new patient, your previous doctor has to fax over your medical records. The doctor reviews it and then they will schedule an appointment. They have to do this BEFORE you can schedule an appointment with a doctor. I have several medical issues and have needed to see a doctor. My doctor from the mainland faxed my records to them in May. Queen's Health Care Center called me and confirmed they received my records and once the doctor reviews them, they would call me back to schedule my appointment. It's Sept. and they still haven't called me to set up an appointment. read more

This is an overburdened clinic; therefore, wait time -- to get through on the phone, to get an appointment, and to be seen once you have an appointment -- are very long. Once you are in the actual exam room, you feel rushed, and both physicians I have seen (one who isn't my primary care physician, but I have now seen more) are quick to prescribe. Then, they're off to the next patient before you even realize you're done. I have also had no luck getting a call back from one of them. The one shining star in the whole drab experience is the nurse, Cindy. She is calm, thorough, and very kind. read more

I've always liked coming against traffic and I like being a part of the Queen's partnership, that is why I choose to drive out to Kapolei from Aiea for my appointments. One thing that they lack here is appointment availability, the previous time I was sick and called here they immediately said they have no appointments available which is understandable as I too work in the Healthcare field, but at the same time it's not like people choose to wake up and be sick. Like most people I try to fight it off with over the counter medicines from Target but when I'm already on day 4 or 5 of the illness, I think it's time to see my primary care physician which has become more of a hassle than a convenience. One suggestion on improving that may be some old fashion training, could it be possible that your receptionist(s) in your admin department may need some assistance in scheduling properly, maybe it's just a simple fix in that? Maybe even just leaving some appointments available day of to service these patients who are in need of seeing their doctor rather than being steered elsewhere like...Urgent Care where frankly they DO NOT care, you're basically just a number. The other thing they need in improvement on is their wait, once again...I get it I've always been scheduled into the already full day but I come early to my appointments hoping to be seen at the very least, on-time. I've always waited 15-20 minutes past my scheduled time and than after my vitals are recorded for the doctor, I'm waiting another 20, sometimes 30 minutes to be seen by the doctor which than last all of 10 minutes :) I love being a part of the Queen's family and that's why I still continue to come here but I hope there are some changes, I really don't want to find another primary care physician. read more

Momi at the front desk is terrible. She must hate her job. She is rude and a liar. When confronted about the lies she gets ignorant. I have filed a formal grievance against this employee in regards to her behavior. Very disappointed in Queens. With such a rich legacy, it is too bad that Momi is ruining it. read more

Their billing department can't answer questions - their admin can't answer questions - they charge the GE tax for the visit so your co pay is not only what you pay - they charge for additional services that did not happen. Appointments are cancelled without notification to the patient --- there are other places to go - I wouldn't choose this one. I am surely not going back. read more

I would rate (Kapolei) Queens Health Care Center very poor. I just called to request a primary care doctor since I recently moved to Kapolei area, and didn't want to travel to Kailua to see my current physician and the receptionist was really rude from the moment I requested information about the physicians available. She actually initially sighed. She actually made distinct sighing sound like I was inconveniencing her. Then she tells me no one can see me without a years back records from my previous doctor, and from there, they will review my chart and someone we call me after reviewing my charts and if everything is fine, they will schedule me in. First of all, I'm obviously calling a doctor because I'm not feeling well. And if I had a perfect slate of health I wouldn't need a doctor. Next I didn't know doctors picked and choose their patients all of sudden. Horrible service before I even stepped in the door. Thank goodness the receptionist was rude, so not to waste my time and giving me a bad experience when I showed up! read more

I only have two positive reviews: 1. I can typically get appointments scheduled quickly, so long as it's directly with my physician. 2. I usually don't have to wait long in the waiting room. The negatives: 1. customer service is awful, every time you call the office you immediately get put on hold, but every time you're in the office 1 out of 3 girls up front may be on the phone. 2. the admins cannot answer simple questions yet they will try to schedule or give you info about your appointment (but can't answer questions about it). 3. if you ask a question about your medical condition that you don't feel you you need to go in to see the dr, you get into an argument then the whole office scrutinizes you; and even my doctor gave me attitude instead of being professional and asking what experience I had. 4. if you have insurance that requires you get your primary physician's referral....good luck. I've waited 6 months to see a gynecologist! plus they make you waste your time having to schedule to talk to them before you go see the actual specialist...like a dermatologist. they say it has to do with insurance reasons; however, have some common sense that there are specialists for a reason. I can't even get them to approve a referral to a chiropractor! they will tell you in person or over the phone after arguing with you that they will do it. 5. (i'll make this my last one since this is so long!) if you call to ask about your recent visit or test results,..you cannot speak with the doctor themselves, and the admins don't know how to answer anything...so they get mad at you and tell you to use your mychart online if you want answers! then you make a request or send a question and don't hear back......in search for a new practice asap! read more