Avoid at all costs. Had a 3:40pm appointment. Office is supposed to close at 4:00pm but I guess they decided to close early? Door was locked and nobody there to assist. Phone number is just an automated line, with zero way to speak to a human. Terrible. read more

I felt racially profiled. While yes I was 10 min late and opted to be a drop in. I saw numbers people be called and be no show. Saw plenty of people be called also drop ins and despite asking to be seen I was faced w excuses! read more

Office is located on the 17th floor of Emory Midtown's medical office tower. Enter the hospital main entrance, go directly behind the guest services desk to the elevators on the right...go to the 17th floor. From there, the signs direct you to their office. You sign in on a kiosk, whether you're a walk-in or have an appointment. Employees were kind and seemed like they enjoyed their job. If you're a walk-in, be prepared to wait a bit. I recommend making an appointment, which you can do on their website. Overall, not a bad experience. I would use this location again. read more

Efficient, quality care is what you can expect at Quest. The office is always clean & easy to navigate to in the building. Tamier is my favorite tech and she always makes me feel right at home in the span of a 10-15 minute visit! read more

Lex And Phylis are the best nurse/technicians, they were empathetic, caring and collected my blood work in less than 5 mins... I'm terrified of needles and they gave me tips to help ease the anxiety... definitely recommended this office.... read more

Do not use this location even if it's the last one on Earth. I am ashmatic. They have air fresheners everywhere in the office. I arrived 10 minutes early for my appointment, checked in, and starting having an asthma attack from all the air fresheners. Informed them as such and asked if I was going to be waiting much longer as it was now past my appointment. They couldn't have cared any less and told me it was going to be a while. Told them I had to leave as I was in the middle of a bad asthma attack and her response was "bye"..... read more

DO NOT USE THIS LOCATION! This place sucks. I've been there a couple times and every time I go there is a long wait even though I've made an appointment. There is no one to call, no one to talk to, just nurses aides that ignore you. Last time I went, I waited for an hour and finally had to leave without seeing someone so I could go back to work. read more

I was in wait room as a walk-in. When I checked in there was only one walk-in ahead of me. There were several times when they called out for people who were not present for their scheduled appointments. This is an opportunity to call in walk-ins. Instead told that appts continue to push walk-ins back. Two hour wait thus far is simply unacceptable. Especially when checkin kiosk specifies 30-60 minutes. read more

Every time I have to get lab work done here I dread it. The wait time is long. The receptionists/staff act like they cannot see you. I had an appointment and waited 30+ minutes in the lobby after signing in. Every. Time. When I said something to staff, there was no acknowledgement of my wait or help with seeing why I was overlooked. Annoying. read more

horrible experience , not organized employees plays around if your on standby the employers will not assist you doesn't matter if there's no appointments in front or not read more

Easiest and shortest wait time for drug screening! Inside Emory, the only downside is the parking garage! Staff is very nice and patient! Make sure to make an apt to skip the line read more

Fantastic, courteous, good bedside manner and professional. Justine helped me two days in a row and went above and beyond to assist. Give Justine a raise and an all expenses paid vacation somewhere tropical. Thank you Justine! Note: This location is on the 17th floor of Emory Hospital. read more

My husband had to do some lab work and his specialist said we could get the bloodwork done at Quest. Since there was one close to us, we made an appointment, gathered our paperwork for the tests, and when the day came, walked over there to check it out. Luckily we started with plenty of time because it was confusing at first to figure out what building to go to and many entrances were closed. However, there was always a friendly person to point us in the right direction. At the lab itself they were organized and running ahead of schedule. Check in was easy and my husband was called back right away. The two people helping us, Justine and another very helpful person (whose name I didn't catch) were friendly and efficient. However, through no fault at all on Quest's part, our doctor gave them the wrong codes. Justine and the other delightful person went above and beyond to try to get the correct codes. My husband's specialist's office dropped the ball but those two wonderful women at Quest moved mountains to try to help us. read more

Located inside Emory hospital on the 17th floor (suite1775). This was frustrating during Covid since they have an strict no visitor policy. I showed up, fasting, with my young son and they wouldn't let me in. i wasted so much time and had to go back another time. All that could have been prevented if their phone line was more easily accessible. I had tried calling twice, bit couldn't reach their office to ask questions or get specific information. Second experience-- I came without an appointment at 8:30 AM. I hardly sat in the waiting room a minute before being called back for my bloodwork. The office was clean and staff was friendly and professional. I was in and out in less than half an hour, so I didn't need to pay for parking read more

I absolutely hate needles. The associate who drew blood from me this AM was so skilled in inserting the needle, I wasted my tightly closed eyes read more

BEWARE!!! Unhelpful and unsympathetic staff are unable to assist due to company policies!!! Easier to work with DMV!!! Go to Labcorp!!!

Located on the 17th floor of Emory hospital have to arrive atleast 15 minutes early if you want to make it your appointment on time staff was focused on everything else except the clients sitting in the back holding conversations non work related took and hr to get back with only 3 people in the waiting room not a bad last resort if no other locations have an opening and it's urgent but would not recommend at all read more

The nurse was great! I have a fear of taking blood, and she was very comforting and made the process easy and smoot. All quick and easy from the administrative side too. read more

My appointment was at 2:00 pm and ended up getting there at 12:30 pm. The staff didn't mind at all and I was the only one there so no wait. I was literally in and out within 10 minutes. The staff was efficient and friendly. The worst part about this location is the parking garage. It took me like 45 minutes total getting in and out of the garage which is ridiculous. read more

It's very stupid to have a testing place inside a hospital at a time like covid 19 I'm very confused on the process that businesses are choosing at this time and there phone service is just as crazy what's the point of calling if you can't even speak to a live person read more

I've had blood drawn a few times, and I've been very happy with my experiences. The staff is professional, conversational, kind, and courteous. A few tips: - Get there a little ahead of time and be nice about time. The staff is doing detail-oriented work, and sometimes things can take a little extra time. - Parking is not that easy. This is a large hospital in a dense, urban area. Don't blame the individual business; they can't fix it. Pick a different test center if you want easy parking. - If you're giving blood, drink lots of water. If you didn't, ask staff for water up front. read more

Would recommend going somewhere else! Very unprofessional!!! And as a black woman I was very uncomfortable how the other black woman working there snickered and joked about me as I was standing right out the door since the walls are thin I could still hear them! If i wasn't on a deadline and already paid online I would've definitely left!! read more

The two words that you need to know for a perfect experience: Make Appointment. Yes, it's really that simple. Call ahead or go online to schedule your appointment and coming here is a breeze. I had to come here for a health screening for my spouse's company's health insurance policy. Basics like waist size, blood pressure, and then several tubes of blood were taken to evaluate my cholesterol and diabetes risk. Apparently he'll get a discount on our monthly premiums just for participating in this screen. I'm always curious to know how my blood pressure and other vitals compare to normal levels. It's also good to know where I stand as far as cholesterol because heart disease is real. I'd like to have as much information as possible to ensure continued good health. The office is inside of the medical tower connected to Emory Midtown Hospital. Parking is either valet or in the deck. It takes a few minutes to get from point a to point b, but it flows logically and everyone is really friendly. read more

I made an appt but that didn't seem to matter. First come first serve. I made an appt for 9:45am and the 5 walk-ins who signed in before me were helped first. It's 10:26am now and I'm still waiting. :( read more

What a joke! Despite having an appt, still waiting more than an hr after my appt time. Those without an appt were taken before me. Not sure what the purpose of an appt is? So frustrating!!! read more

Pay cash at my physical exams and quest keeps billing me. 17 billion as a annual income. This may be because of all the fraudulent billing going on that no one inspects. read more

Give yourself extra time to park (in the parking garage) and to find your way to the correct elevators which are located in a certain building. Just ask someone to help you and they will point you in the right direction. Other than that it is quick and the staff is efficient, I was in and out in 10 mins. read more

Even after reading the awful reviews these ladies are very accommodating, I get very faint after all my blood draws and the phlebotomist that drew my blood was so sweet , she found a room that was more comfortable and she kept my mind off of the draw by talking to me and being just extremely sweet. I would recommend going here with an appointment. They are extremely busy but do acknowledge the patients and apologize for wait! read more

The phlebotomists at this location always treat me like a king. But I am one who adheres to policy and procedure and I understand that they get all kinds here. Delise is as sweet as they come, most of the time I get there early and she seems to be the one drawing blood for my routine pt/inr. Also Tee is always cheerful and professional when she works at this location. These ladies and gentlemen have to be careful with following procedures and making sure the correct specimens get labeled and accounted for properly; at the same time they have to be professional and friendly. I think they do a fantastic job. read more

Yep, such a joke. Arrive for my appointment and there's no receptionist or anyone to speak to for more than 15 minutes, and counting. Had myself a little tour to search for the receptionist - one doesn't exist. Finally asked a nurse attending to a patient who curtly told me to go sit down and she'll get to me. It was ridiculous enough to be funny. Other patients with appointments before me still hanging out in the waiting area. Don't bother making an appointment, don't bother coming. Period. read more