I've been here many times with and without an appointment. Sabina and the techs are terrific.

Rude and uncompromising. I had to do a urine test and they made me wait an hour. It was past my scheduled time, and I almost peed myself in their waiting room. read more

No point in making an appointment they don't respect your time they are super unorganized and work like robots rather then humans!

went in as a standby because I couldn't make an appointment because their website was down for over 3 hours. I'm aware that walk-ins might not be seen. Understandable. I saw my name on the TV as the only standby, number 1. 10 minutes later I became number 3. I asked why and the staff said they don't know how the TV display keeps track of the order, but standby's are seen in the order that they check in. False! I watched people walk in without an appointment and get seen before me. Yes, it's still happening. I called the head office to let them know they need supervision (and customer service training), and they said the supervisors for the Aventura location is Vicki or Jackie and neither one goes to the location regularly and that one would call me. instead, I got a call from a very rude (and belligerent) woman named ASHLEY who would not listen to me. she still doesn't know they're still doing that to people. all she would say is, if you don't have an appointment you might not get seen. irrelevant, because that was not the issue. She seemed unaware of the poor reviews of that specific location. Unconcerned. Arrogant and condescending. never had a problem at other locations. Aventura has nobody in charge, just a list of people who don't go there but can make phone calls and berate patients for not making an appointment. I'm writing because a month earlier I went in and saw an 84 year old woman CRYING because she was there for 4 hours and new standbys were being seen before her. They need senior supervision to get organized, informed about the process (trained), and to appoint someone ACCOUNTABLE for the elder abuse they keep perpetrating. A greedy, mismanaged company which enjoys being the only game in town. Other Quest locations have helpful organized and well managed teams. Aventura is abusing the elderly and its disgusting. ASHLEY would not listen to a word I had to say. Rude and condescending. Disgusting! I hung up on ASHLEY when she told me for the third time that walkins might not be seen. THAT WAS NOT THE ISSUE! It's important that we all demand better service and respect. Not only for ourselves, but For the elderly whose trip there is an enormous challenge. Stop abusing them, ASHLEY. You will be old one day too and you'll appreciate empathy fand compassion from a health care provider. You still don't know why the standby's aren't seen in order. Clearly you don't care because all you can do is shame people for not having an appointment. How hard is it to keep track of the order in which people checked in? How do the other Quest locations do it, ASHLEY? Plus you claimed to check the records before calling me (as if you're so dilligent) but you missed the fact that I had checked in 3 and a half hours before you said I did. Your manager should be informed. I hope they read this review and take action. STOP IT! read more

Waiting over 40 minutes for my scheduled appointment! Waiting room is packed. We have about 28 people waiting. Everyone is complaining read more

Quest Diagnostics - Waiting room - Laboratory Testing Near Me - Aventura, Florida

Terrible service and complete lack of professionalism! I arrived at Quest Diagnostics just one minute late to drop off a simple urine sample--which all they had to do was take--but because I exceeded their 15-minute grace period by a single minute, they refused to accept it and treated me as a walk-in. As a result, I had to wait over an hour just to hand over a small box. Their staff is extremely intolerant, rude, and unprofessional. They are inconsiderate, inefficient, and unwilling to help in any way. There is no one to talk to, and they act stubborn and inflexible, as if you're talking to a brick wall. They simply don't care. Honestly, dealing with them is worse than dealing with a public government office. I truly hope doctors stop working with Quest and start sending their patients to other labs. read more

Terrible service. Doctor sends a lab order electronically. Corporate can find it. The app shows it. This quest can't find it. They just ask you go get the doctors office to fax it. Lol. As if the doctor's office has staff waiting around. I was beginning to wonder about the competence of the tech so naybe it worked out for the best. Labcorp it is from now on. read more

I went there for the first time to do a lab work that my doctor ordered. It was a bit crowded with nowhere to sit. The good thing is I was called 5 minutes after my appointment and the quality of care that I received from Cindy was satisfactory. There was an issue with my order and Cindy called my doctor's office to get clarification. Everything else went smoothly. The place is one long hallway with small room. read more

Quest Diagnostics - Location - Laboratory Testing Near Me - Aventura, Florida

It's giving horrible, rachette, dangerous, unsafe, unclean and unprofessional untrained people working there. It looks like a dispensary inside, there is not even a receptionist. Not even a real nurse, not even a supervisor, It's horrible and I left because I did not trust the disastrous people they had working to properly handle needles nor take my blood. Not for me at all will not be back and will tell my doctor read more

Went in with appointment made, so I just went to the kiosk and put in my info. You can either wait inside to be called or wait outside. I waited about 25 mins. Facility was clean and efficient, which gets the job done. read more

I was placed on the waiting list and somehow someway or something placed me lower in the queue. I do not plan on going back to any discriminatory place such as this ever, again. read more

My doctor sent me to Quest Labs in Aventura for an urgent blood test. I got there at 3:02, but the office closes at 3pm. One of the employees was letting someone out the door, so I asked her if I could please come in. She said, "No, come back tomorrow morning, we're closed now." I pleaded with her, but she refused. She was quite rude. There were several other people in the waiting room, but regardless, she refused to let me in. I asked to speak to the supervisor, but she told me the supervisor was busy. When I asked her for her name, she refused to give it to me. I asked why, and she said, "I'll give it to you tomorrow when you return." It's deplorable that a medical establishment treats its clients in this manner. Shame on Quest! read more

Not good experience. Usually I get my blood drawn at my family doctor or elsewhere but recently had not the best experience at North Miami location so decided to try out this Aventura location. The location itself is nice, clean and light but the employee was forgetful. I just ask her one thing to do and she forgets it after few minutes. Usually most places use the smallest needle (or baby needle as I call it) and I feel zero pain/pressure. Actually usually ask if it's done or when do we start. They use the smallest needle after my request or think of it themselves. Not here and not in North Miami. I asked her to use the smallest needle, she said "Yes" and after painful experience I looked and asked "This doesn't look like small needle!" She said "Oh, I forgot, sorry." So yeah.. I didn't even know it's such a huge difference! My hand was still hurting after one hour, I could barely move it. Not sure if it's like that with everyone but this was very unpleasant. Less on to myself - ask twice and look yourself. read more

Just because you make an appointment online and receive a text confirmation and email confirmation, don't think you really have an appointment. I received a text message to check in at Quest's Aventura, FL office, when I tried to check in, the response was that they couldn't find my appointment. Also tried their automated check-in at the facility, but received the same response. Luckily there was an employee in the waiting room and I showed her my printed appointment confirmation. She went to check with the office manager, but the manager was unsympathetic to Quest's mistake and wouldn't honor the appointment. The manager's response was that I could wait as a walk-in behind the 20 people who were already waiting. Just love Quest-not really. read more

I was a walk in, and will PERMANENTLY make this my testing site even though I live up in Oakland Park. The passion that Stefernee, Annie, and Sendy have as medical professionals was truly remarkable! They use the latest in testing technology, ensuring your experience is painless, they all show compassion and caring, as I observed with the room full of other patients waiting to be seen and their welcoming interaction with each and every one of them. I also observed patients leaving with smiles! When was that the last time you saw that at a medical testing site? It is evident that this team of medical professionals were carefully selected to be leaders in their field! Quest, please acknowledge your amazing staff at this Aventura location, even as I was exiting another patient spoke up and said this is her second time back because the staff made all the difference! Way to go Stefernee, Annie, and Sendy!!! read more

I was super nervous to go there when I saw all the bad comments, but thanks to Stephanie, she made me feel really confortable and everything was smooth and easy. She was very professional and I had a good experience. read more

Staff was unfriendly and unprofessional; particularly the person who checks you in. I witnessed her tell an old lady to go wait outside instead of allowing her to sit in the lobby. When the old woman asked her why she couldn't have a seat, the employee raised her voice slightly and snapped back that she doesn't have an appointment and needs to go outside. One patient after another... poor interaction with EVERY. SINGLE. PERSON. When I went inside, the technician asked me if I had fasted and I responded "sort of" because I had coffee that morning forgetting that i had an appointment later. I was going to explain this, but instead she cut me off and did the same thing as the front desk person... slightly raised her voice because she was annoyed by my answer and asked, "DID YOU OR DID YOU NOT FAST THIS MORNING??" I told her, "No, I guess not." I'm giving this Quest two stars instead of one because at least the facility was clean. read more

The front desk employee here deserves nothing less than the unemployment line. She was unbelievably rude because I did not have a mask today 6/3/22. She said they were not in the business of handing out masks and that she did not care if I wasn't told. She then demanded that I read the email to show that it's required. I have no issue wearing a mask if it were better communicated. But I was forced to leave the building and walk around in the rain to search for a mask. This is unbelievable. I will not ever come back to this location. No wonder it has such terrible reviews. read more

don't come if you don't have an appointment. they don't care about you at all when you check in on the machine it says it's gonna be around 30-60 min waiting time. I was the 6th on the list and after 3 hours I'm still on 3rd place. it means I'm going to be here for more 3 hours? there's no free space for people seat and wait for so long, no one come to explain anything and when you ask they say if I'm in stand by list it's my choice Umbelievable! my doctor asked to come for a urine test. Im here, for hours, with urinary infection and waiting for this test for 3 hours and maybe for more 3.. it's a complete descase with the patients. don't come here Updating I'm already here for more then 3 and a half hours and from the 3rd place I wanted to 4th place on the waitlist read more

My Doctor always sends me to Quest for my blood test. But this time she included a covid 19 19. And they wanted almost $200.00 for the test .Of course I cancelled out. They are giving free Covid 19 tests all over Miami free All these Pharmaceutical companies are working with these laboratories and Doctors to commit fraud on people to get highet numbers I f you test positives on the covid 19 test. They get money from the from the govt. . One guy was shot three times in the chest. And because he tested positive on his covid 19 test . They listed his death as "Covid 19 death. Which is totally bullshit. That's what the hospitals and labs are conspiring to bump up the numbers for financial gain. . Also the news CNN "THE WORST. MSNBC terrible "Fake news' They don't even report on where the covid originated. Because they don't want to piss off the Chinese. . Anyway it's a conspiracy between the "Fake news" media. The pharmecutecal companies . Labs and Doctors. Doctors are the worst. They dispense medications that the pharmaceutical companies want then to prescribe. I have seen it happen at my family Doctors office. They wheel in their cart into a private room. And the Doctor gets a kickback from prescribing their medications. Total fraud read more

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Update: I see Quest Diagnostics responded to my review with the standard "if this happened" non-apology. There's a review from over one month ago with a complaint identical to mine (crowding in the hallway, long line, no social distancing) with the same response from Quest. Clearly they don't care, or they would have actually fixed the issue. That man was violently coughing in a tiny, cramped, unventilated hallway with over a dozen people very close by. If he had covid, he most likely infected every single person in that line including me. I've been monitoring my health and I feel unwell but don't have a cough. You can't cram 20+ people into a dark, tiny hallway, leave them there for 30+ minutes, and THEN screen them for covid at the office door. Station someone *outside* the building's front door and screen people there, so all the waiting happens outside. I went to another Quest Monday to get my test and that's the system they used. I am so upset that I have to wake up every morning wondering if I'll develop symptoms today because Quest Diagnostics was shamelessly negligent despite warnings from other Yelp reviewers. read more

Very bad place, staff not friendly and rude, face musk and social distance not work here, because a lot people inside. Appointment options not for that place, every time they late for minimum 40 minutes, sometimes hour and half. If you have choice avoid that location read more

This is the 3rd time ive been to this lab in walgreens adventura. People standing. You dont know how many people have appointment/ walk in or what the wait will be. Your just standing in the store isle. One time i checked in 45 min before they closed. I sat for 20 minutes. No one in or out. Went into store to grab something, came back at 10 minutes before closing. Waited in isle, i finally knocked on door, she said she was closed. The lab tech was very rude when i tried to ask a question. read more

I went there this morning. As I was reading the reviews, I got scared because I thought that I was going to have a horrible experience and that it was going to ruin my day. To my surprise exactly the opposite happened. I got in 10 minutes before my appointment and I was out 10 minutes after. The lady that drew my blood was super nice and did a great job. I have nothing to complain about. read more

Coming to this lab there's a 50/50 chance you will actually get your scheduled appointment. When you check in I would recommend immediately asking the staff about your appt. Last time I checked in then waited in line of maybe 6 ppl she said she didn't see me we tried to check in again at the kiosk nope the system locked me out call and make a new appointment The staff is usually nice but not very helpful with the horrible scheduling system. read more

Today June 27/2023 me and my wife we have appointments to Quest Aventura, at 7:30 .I was colled insight to number 7 and I was told the provider don't send the information, referals about examination what's supposed to be than. This was not true, I founded out after I spotted with our medical provider. The lady from Qest was not nice to take as. Like this we have to wait for 10 days again to schedule onather appointment.Is a shame what happened. read more

Writing this as I've been waiting for the past 30 minutes to be taken in to my appointment. This is the worst place in all of Miami.

This is the most inconvenient place or business to get any type of blood work done. Their schedule is awful , only working from 6 AM to 330 PM. MEANING you'll have to automatically ask for time off from work. Make sure that you're not late to this appointment because if you're more than 10 minutes late for any reason your appointment will be canceled and then you have to wait another 2 to 3 weeks so another appointment is available with quest. God forbid you have an emergency and make it 11 minutes late. Atrocious customer service. Nobody there to attend you. Only 2 iPads greet you. When you call, it's a recording with no option to talk to anyone. read more

Worst place ever I've been waiting for two hours and a half. I'm still not seen and I made an appointment and checked in and still haven't been called. This is ridiculous it doesn't make any sense for it to take this long for me to pee in a cup and be on my way. If this wasn't for my nursing school I would of been left. read more

Office apparently moved and has not updated online sites. I drove around the area for 30 min trying to find this place. I finally went inside a building to ask someone. The Dr office said I am the 6th person today that couldnt find the Lab. She was kind enough to look up their new address. I was 20 MIN late for my appt. It was very frustrating to say the least. The person in the lobby could care less about the address issue. The person drawing my lab said he would let management know about the address issue. You get forgot about calling their office too. Its all auto recording and you cannot speak with anyone at all. read more

I came at 11:30am for drop off with 15 months old baby I was told in advance that I will not need to wait the baby already if the blood test. When I came the lady in check in was rude and very not understanding I took my sit and wait it said 8 minutes and 20 minutes later it said on the screen 14 minutes I kindly asked her to check if possible to help since I'm with baby that is crying and uncomfortable and it is only drop off Her answer was one word: NO ! I was shocked from her attitude Must mention another lady that came after me said I was told to come and be number 3 in the line and got right in!!!! Because apparently she knew the one of the employees And she had no baby or no other what so ever any inconvenient to wait I Kept sitting and waiting literally shocked No competition or understanding I had the worst experience I do have to mention the rest of the staff is very kind! read more

If you're having appointment +40 minutes for waiting. Staff absolutely not competent, 40 people with mask in small place. It's very funny, avoid that place read more

This Lab just wants schedule as much appointments as possible in a day regardless of short staff. Elders fasting with 8am appointment had to wait 1-2 hours which is inhumane. Once again quest diagnostics sees the patient as a number instead of a human. read more

I had the most unpleasant experience with the technician by the name of RENEE, while my husband was getting labs done at this Quest this morning! As i tried to help answer the preliminary questions before the test, the technician...simply asked me to leave the cubicle! Just like that! Please wait outside, she told me! My husband is cognitively impaired, he is hard of hearing, English is not his dominant language and he is a cancer patient presently receiving treatment! He has communication issues and he needs my backup...i don't do it for kicks, I'm his caregiver and this individual just asked me to leave the cubicle for trying to answer her questions! I left the cubicle and waited outside as i was asked to do! When my husband walked out, i went back in, explained the situation and told her she had been rude! When i told her i was going to report her, which i just did to corporate, her answer was, please do! Nasty, rude and sarcastic ! I'm in and out of doctors' offices all the time due to my husband's multiple conditions, i am his caregiver and his advocate, i have never been treated that way, ever! Im not rude, Im a professional myself and i felt mistreated and humiliated! If you get Renee as your technician, run! read more

Avoid this office of Quest. Here they are too slow and you get stuck for hours instead of minutes. Untrained staff read more

Made an appointment really early and the service was fantastic very warm and comfortable environment I had the luxury of working with the manager Tessy and she was great the entire experience was fantastic and would definitely highly recommend this location made the process seems super easy and seeming less read more

I usually dread going to Quest but had a great experience at this one in Aventura. Came when they opened as a walk-in and was out within 30 minutes. Denasia who took my blood was so welcoming and efficient. The place was extremely clean and looked new! Overall a great experience. I think going at 6:30am helped! read more

Extremely rude group of people except for the manager , I am a physician myself,treated me like dirt ,refused to take my sample. Hopefully it was corrected by the manager read more

They open in time but the guy that open the door to the public ( the only man in there ) was so rude , he didn't even say good morning. Later when we got in he was attending the public but you can tell he wasn't there .. no interest about patient or customer service at all. The waiting room was pack and I was looking at him walking from one point to another doing nothing. When he help the first patient , the lady was terrified ( those people that hates needles ) she was scared and he didn't say a word ... not even when she asked him if he was finished. Omg he was a robot or something similar . No manners at all. Thanks god I was help by another phlebotomist, a lady that was nice to me . But he makes the whole place look really really bad . read more

What a disgrace lines out the door people sitting on the floor inside people with 1030 appointments still waiting at 12:09. I had a 1130 appointment they say it's at least an hour wait. Zero personality and professionalism of staff. Last week went online to make an appointment and the online service is not working properly. Made an appointment via phone. This is worse than Third World healthcare read more