I can't believe how bad the reviews are. The staff are working like crazy as they are constantly…read morebusy. And they have to deal with the most impatient people I have ever witnessed. So thank you so much to the staff, you all are wonderful! I sadly forgot the names of the kind women who worked with me on 2 different occasions. I booked ahead both times and was even able to cancel and reschedule my appointments a couple of times with ease. I'm not sure why there are so many negative reviews when this is a very popular area, so wait times are to be EXPECTED. I enjoyed coming here much more than a DR's office. I had so much blood drawn and I was pretty anxious about it but both phlebotomists were so kind and friendly that it made for such a wonderful experience. Also, book your stuff ahead. Don't do walk ins. And have some patience!

Consistent rude staff and pathetic customer experience is the hallmark of this Labcorp center. You…read morecan wait for over an hour for an appointment you took over a month back for a 5 year old and ...you have no right to ask a question. Labcorp really needs to figure out the real root cause for the gremlins behind the counter - who get cheap thrills by passing snide comments to already troubled patients.

I'm giving the 3 starts for the tech notion that drew my blood…read more The older woman at the front desk was HORRIBLE, RUDE, SLOW..... non helpful not only to me but to the 15 plus people standing there waiting to get labs drawn while to 2 techs waited for her to get the people in.... EITHER hire a new person with personality... and manners or get this person some help.

Very disappointed with my experience at Labcorp. I scheduled a drug test appointment ahead of time,…read morebut when I arrived they still treated me like a walk-in. On top of that, I went to the address they assigned me to, only to be redirected to another building afterward. The location was clearly short staffed and disorganized, which led to long wait times and unnecessary stress for something that was supposed to be simple and time-sensitive. There seems to be no point in making an appointment if you're not actually prioritized when you arrive. Overall, the experience felt unprofessional, poorly coordinated, and frustrating. Communication and scheduling need serious improvement.

Went in to get blood draw. The technician cleaned an area and poked the area that wasn't cleaned. A…read moreretraining is required. It would be a one star if they missed. My veins are huge.

Elaine was a wonderful phlebotomist! I had to have a lot of blood drawn and it was basically…read morepainless! Place was incredibly hard to find with Google map.

Zola was incredibly kind and fit me in to a really busy schedule. He's very professional and made…read moresure the process was quick and painless

Very disappointed with my experience at Labcorp. I scheduled a drug test appointment ahead of time,…read morebut when I arrived they still treated me like a walk-in. On top of that, I went to the address they assigned me to, only to be redirected to another building afterward. The location was clearly short staffed and disorganized, which led to long wait times and unnecessary stress for something that was supposed to be simple and time-sensitive. There seems to be no point in making an appointment if you're not actually prioritized when you arrive. Overall, the experience felt unprofessional, poorly coordinated, and frustrating. Communication and scheduling need serious improvement.

I visited Quest Diagnostics to drop off a sample for testing, which was an easy process for the…read moremost part. Since I live closer to the downtown Bellevue Safeway location, I first went there around noon, as Quest Diagnostics is located inside Safeway. Located by the pharmacy area, Quest Diagnostics has a separate room for customers, which I didn't realize until I was searching for it. I must've passed by this room so many times when I've shopped at Safeway. When I walked in, there was no one there and the room was empty. There was a sign by the front desk area that said to sign in, with an arrow pointing to something, but there was no touchscreen tablet or device to do so. I decided to sit there for a bit, to see if someone was around. Someone with a white lab coat walked in (not sure if she was with QD or the pharmacy), as she was unlocking the door to a room. I asked her if there was anyone around with QD, and she said that they were all out at lunch. Since it was the noon hour, I assumed that it was until 1PM, so decided to do some errands around east Bellevue and would visit the other Safeway location. It would be nice for this location to have some signage of availability, so customers aren't waiting around for an hour. Which brings me to the review for this Quest Diagnostics. Just like the downtown Bellevue location, QD was located near the pharmacy area inside Safeway, with its own separate room. I walked in and saw that the front desk had a sign, indicating that employees were out to lunch and would return at 1PM. There was also a tablet where you could sign in, and after doing so, your name is on the TV, so you can see how long the wait time is. This was a much better experience than the downtown Bellevue location! Once I dropped off the sample, that took less than five minutes with the employee who helped me, which was an easy peasy process. I would recommend visiting this location in Bellevue for a more transparent and pleasant experience.

My mother did a few tests in May. The test report shows one of tests (CBC) was unable to perform so…read morewe called billing department to see whether we can get the refund for that test. The customer representative who received the call was very rude and made hard on us. She first said we didn't do that test, but I said we paid for all tests (because my mom doesn't have insurance so we have to pay beforehand) then she said that test is free so we still can't get the refund... I am not if I can trust her. I don't think I get any help! It's a really bad experience. Other customer representatives might be nice but I will still try to avoid this place next time!

Excellent experience. I was greeted and signed in promptly and the phlebotomist did a perfect job…read more Couldn't have asked for a better experience

Drop off for testing. Easy peasy. Friendly worker there who helped me. It's tucked away amongst…read morebuildings and not a ton of parking but I didn't have any issue mid morning.

After years of hard drug abuse, my husband and I came to Dr. Scott Greenspahn out of desperation to…read moresave our lives. We tried everything and nothing worked. Until he put us on the Suboxone program. We have both remained abstinent, with zero relapses. Dr. Scott has an educated, intimate knowledge of how to successfully keep his patients safe and comfortable on Suboxone, and even more importantly how to get us off. Stopping this medication is a long, arduous process and Dr. Scott has the exact protocol to do so SUCCESSFULLY. He has stuck by us through the years and has singlehandedly KEPT us clean, sober and thriving!

Dr. G is fantastic. No wishy-washy stuff. Friendly, willing to spend the time he needs to get to…read morethe bottom of situations. And a straight shooter, not willing to waste time on things that don't have a high likelihood of success.

I've had nothing but good luck dealing with this organization. They have always been responsive to…read moreany requests we have made. Their personnel are quite polite and sensitive the comfort of the patient. While in the waiting room during one of our bi-monthly visits, a woman came in and wanted an infusion. She was told she didn't have an appointment, to which she replied 'Well, I'm here now'. To my amazement, they worked her in and she got her infusion. While I (and I'm sure they!) definitely would not suggest this approach whatsoever, it does show how much they work to accommodate their patients. I definitely would not try that with my Overlake GP in Issaquah, where when I was 20 minutes late due to traffic, was told to leave and reschedule weeks/months out. I saw the low rating here, with very few responses, so felt I should comment as to our very good experiences with this organization.

I was experiencing chronic pain and flare up with hands and after visiting with my primary care…read moredoctor and some test results, she gave me a referral for a couple of doctors. I originally tried to book with Dr Dada but learned she was not accepting new patients. And I wasn't even sure that I wanted to keep my appointment after that. But let me tell l, am I ever so glad I did. My initial appointment was with Dr Lai. We went over Rheumatoid Arthritis and what it looked like and he broke down diagnoses and treatments. After additional testing where my markers didn't come back super high, but I knew the pain I was having wasn't fake. They really listened to me and treated me with care and concern. I've since been visiting with a PA, Christopher D, and his care and bedside manner is top tier. The treatment plan and follow up plan is helping to manage my pain. And for that I'm grateful. The staff at the desk is friendly and helpful. You do have to wear a mask in the entire facility. I did not understand this at first but knowing the people who come here are dealing with auto immune issues, I really respect that they do this.

Very disappointing - they don't seem to care about patients much. I scheduled a scan 6 weeks in…read moreadvance - they cancelled 4 days in advance, offered me a reschedule for 3 months in the future, and made zero effort to try to be flexible with my schedule. Also - the person who called me was quite brusque, and blamed the technician rather than the company that makes no plans for a backup when their technician is unavailable. Think about this - early detection is important in treatment but Overlake Imaging is fine making people wait months to get test results.

Horrible care. They are only interested in making money on expensive and unnecessary treatments…read moreand causing you to need them.

Stopped by Kaiser in Factoria for a COVID shot and had a great experience. There was no line to…read morecheck in on the first floor, and parking was easy. After checking in, I filled out a short questionnaire to give to the nurse. My wait was about 12 minutes before getting the shot. The whole process was quick, organized, and only mildly uncomfortable. I'll definitely come back here for future flu shots or vaccines because everything was efficient and stress‑free.

The Kaiser Permanente facility in Factoria is right next to I-90. It is a pretty easy location to…read morevisit compared to the Bellevue and Redmond locations. Parking is easy and I have not had any problems finding a space. I have come here a couple of times to get a flu vaccination. I found the signage to be poor as I was not sure where to go in the building. It was not clear if the vaccination was in an examination room or somewhere else. As I walked to the front after waiting well past my scheduled time, I noticed there was a room set up for vaccinations. I explained the situation and was able to get my shots. I would recommend in the future that Kaiser either improve the signage for vaccination-only appointments or add some additional appointment info specifying the location more explicitly.